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Symphony Summit REVIEW

IT Service Management Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.0

What is Symphony Summit?

Symphony Summit is an advanced and intelligent cloud-based ITIL service management platform that utilizes latest innovations in IT technology including mobility, analytics, and automation to enable IT service firms and CIOs enhance the productivity of their IT service operations while bringing down their operational costs and removing usual complexities involved.

With Symphony Summit IT Service Management, users are able to build operational intelligence via contextual data correlation from various systems. The operational intelligence it gathers afford IT analysts with more enhanced situational awareness of their IT infrastructure and provides them with recommended corrective actions to issues and problems in real-time.

Other powerful features include a flexible and comprehensive Runbook Automation (RBA) engine, gamification, and feature-rich Android and iOS mobile apps for continuous productivity and unhindered access even when on the go or away from the office.

Overview of Symphony Summit Benefits

Symphony Summit IT Service Management gives you and your IT service company a robust, powerful IT service management platform to help you address the ever-growing list of requirements from your clients that revolve around greater IT sophistication and intuitive responses while keeping expenses low.

The software makes it possible for IT organizations to deliver premium IT services and applications that meet client specifications and requirements while addressing shrinking budgets and compliance.

Via its Productivity 360 engine, you and your team are treated to a host of effective employee engagement tools, including operational intelligence, contextual information, knowledge management, pattern analysis, service automation, gamification, and more.

With Symphony Summit IT Service Management, you and your IT crew are able to work effectively and efficiently as you have access to all information that can help you with your current tasks. You can access all related previous scenarios, resolutions provided, related problems and associated work orders and change processes that were implemented as part of the solution so you can address the problem at hand more efficiently.

Symphony Summit IT Service Management speeds up many of your processes through its auto-remediation capability. Traditionally, human practices involve testing and observing permissions and check if conditions are fulfilled before they are deemed ready for the next phase. Symphony Summit IT Service Management eliminates the need to wait as it accelerates the journey through well written and verified script.

Many repetitive tasks require human intelligence but as workflows go on a replay, fatigue sets in and this result in human errors. Symphony Summit IT Service Management automates these tasks, eliminating instances of human error from the picture and helping you deliver high quality IT services and applications.

Overview of Symphony Summit Features

  • IT Service Management
  • IT Asset Management
  • Availability Management
  • Project Management
  • Gamification
  • Performance Metrics
  • Contextual Information
  • Knowledge Management
  • Pattern Analysis
  • Service Aitomation
  • Auto Remediation
  • Resource Fulfilment
  • Skill Management

What Problems Will Symphony Summit Solve?

1. The tool doesn’t hamper you with codes. It gives you an environment where the understanding of ITIL is more required rather than to have a background and skills in programming. Analysts can modify the tool as per the requirement, just by following the ITIL framework.

2. The tool simplifies service automation. Service automation greatly streamlines your processes by reducing repetitive tasks, contributing to the effective utilization of resources. Tickets with specific queue, fields, configuration can be automatically assigned to specific queue.

3. The tool offers gamification. Service Skill management and gamification enable end users to fully maximize the tool. Tickets can be routed or assigned to specific analysts who are already predefined to handle specific issues, where as gamification allows users to gauge and improve analyst skill enhancement and coaching.

Awards & Quality Certificates

Symphony Summit Position In Our Categories

Position of Symphony Summit in our main categories:

200

Symphony Summit is one of the top 200 Customer Support Softwareproducts

Top
500

Symphony Summit is one of the 500 IT Management Softwareproducts

200

Symphony Summit is one of the 200
Customer Support Software products

500

Symphony Summit is one of the 500
IT Management Software products


Symphony Summit is also listed in the following subcategories:

Category:Position:Category:Position:
IT Service Management Software#16
Category:Position:
IT Service Management Software#16

Enterprises have diverse needs and requirements and no software platform can be just right in such a condition. It is futile to try to find an ideal off-the-shelf software app that fulfills all your business wants. The wise thing to do would be to modify the system for your specific wants, worker skill levels, budget, and other elements. For these reasons, do not rush and subscribe to well-publicized leading systems. Though these may be widely used, they may not be the best fit for your unique needs. Do your groundwork, look into each short-listed platform in detail, read a few Symphony Summit reviews, contact the maker for clarifications, and finally settle for the product that offers what you want.

How Much Does Symphony Summit Cost?

Symphony Summit Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Contact Symphony Summit for enterprise pricing information and other product details on. You can also submit a request for a demo to see if the software is a perfect fit for your business.

User Satisfaction

We realize that when you make a decision to buy IT Service Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Symphony Summit reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Symphony Summit. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

10

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are Symphony Summit pricing details?

Symphony Summit Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Contact Symphony Summit for enterprise pricing information and other product details on. You can also submit a request for a demo to see if the software is a perfect fit for your business.

What integrations are available for Symphony Summit?

Symphony Summit Service Management offers the following integration options:

  • REST API
  • DB

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