Alloy Navigator Review

Alloy Navigator
Our score: 8.0 User satisfaction: 98%

What is Alloy Navigator?

Alloy Navigator is an IT Service and Asset Management suite designed to centralize, automate, and streamline IT operations for organizations of any size, improving the way they perform daily tasks, communicate and collaborate internally, manage clients and more. Alloy Navigator comes in two platforms – Alloy Navigator Express and Alloy Navigator Enterprise.

Alloy Navigator Express is an IT asset management software built to help small and medium businesses manage, improve, and deliver better help desk services to their customers. It does this via real-time reporting, very flexible notification tools, and highly interactive dashboards, all working in unison to help users navigate issues and resolve them faster.

Alloy Navigator Enterprise provides users with comprehensive IT Asset Management paired with ITIL-based IT Service Management capabilities. This software is perfect for corporate enterprises and large organizations that aspire to increase the efficiency of their IT operations through effective and unparalleled Knowledge Management, Contract Management, Incident Management, Problem and Change Management among others.

Overview of Alloy Navigator Benefits

Custom IT Workflows

Alloy Navigator provides you with a rich platform that lets you create and leverage fully tailored, robust IT processes using the most powerful workflow automation engine in its class without the need for costly programmers. You get to run your IT operations your way and don’t shell out money to pay expensive programmer fees.

Absolute IT Operational Awareness

Alloy Navigator helps your organization achieve complete IT operational awareness, thanks to its auto-intelligent datalinks that help you discover and acknowledge essential relationships within your information.

Faster and Accurate Auditing, Strict Compliance

With just a single click, you can audit your whole network. You have total control and view over your assets’ lifecycle and inventory with Alloy Navigator’s barcode scanner. The software instantly recognizes compliance policies and ensures that your organization adheres to them using the best-in-class software licensing tools.

No More Information Overload

Alloy Navigator comes with powerful content availability tools that let you deliver customer-specific content to your clients only when they need it. No more instances of people having to go through information they don’t need and it eliminates cases of unauthorized parties getting hands on confidential data.

Derive Unprecedented Insights

Alloy Navigator gives you total customization control over your reports, dashboards, and analysis, resulting in high-quality insights that you won’t attain using other IT asset management systems.

Overview of Alloy Navigator Features

  • Ticket Management
  • Self-Service Portal
  • Knowledge Base
  • CMDB
  • Hardware/Software Inventory Management

Awards & Quality Certificates

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
An award given to products that have recently entered the market but are already becoming very popular

Alloy Navigator Position In Our Categories

Because companies have special business-related wants, it is only logical that they abstain from adopting an all-encompassing, “perfect” solution. Regardless, it is almost impossible to come across such an app even among widely used software systems. The logical step to undertake should be to list the numerous important aspects that merit examination such as major features, costing, technical skill aptitude of staff, organizational size, etc. Thereafter, you must perform the product research fully. Read some Alloy Navigator reviews and explore each of the applications in your list more closely. Such all-encompassing product research ascertains you circumvent ill-fitting applications and pay for the one which offers all the tools your company requires.

Position of Alloy Navigator in our main categories:

TOP 200

Alloy Navigator is one of the top 200 Customer Support Software products

TOP 100

Alloy Navigator is one of the 100 Help Desk Software products

TOP 50

Alloy Navigator is one of the top 50 IT Asset Management Software products

Alloy Navigator is also listed in the following subcategories:

Every company has different wants and requires a software that can be customized for their size, kind of staff members and customers, and the particular industry they are in. For these reasons, no system can provide perfect tools out-of-the-box. When you search a software system, first be sure what you need it for. Read some Alloy Navigator IT Service Management Software reviews and ask yourself do you need basic tools or do you want sophisticated functionality? Are there any industry-specific tools that you are looking for? Obtain the answers to these queries to assist your search. There are multiple elements that you need to mull over and these include your finances, particular business requirements, your organization size, integration requirements etc. Take your time, use a few free trials, and finally zero in on the system that provides all that you want to boost your company competence and productivity.

How Much Does Alloy Navigator Cost?

Alloy Navigator Pricing Plans:

Free Trial

Alloy Navigator Explorer


Alloy Navigator Express


Alloy Navigator Enterprise


Three flexible pricing options to choose from:

for small teams of 1-3 technicians
$19/tech/month, 14¢/computer/month with unlimited requesters!
for medium-sized teams of 4+ technicians
$49/tech/month, 14¢/computer/month with unlimited requesters!
for large organizations
$79/tech/month, 14¢/computer/month with unlimited requesters!

User Satisfaction

Positive Social Media Mentions 105
Negative Social Media Mentions 1

We realize that when you make a decision to buy IT Service Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Alloy Navigator reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Alloy Navigator. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile


  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English
  • Chinese
  • German
  • Spanish
  • French
  • Russian
  • Italian
  • Portugese

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Alloy Navigator pricing details?

Alloy Navigator Pricing Plans:

Free Trial

Alloy Navigator Explorer


Alloy Navigator Express


Alloy Navigator Enterprise


Three flexible pricing options to choose from:

for small teams of 1-3 technicians
$19/tech/month, 14¢/computer/month with unlimited requesters!
for medium-sized teams of 4+ technicians
$49/tech/month, 14¢/computer/month with unlimited requesters!
for large organizations
$79/tech/month, 14¢/computer/month with unlimited requesters!

What integrations are available for Alloy Navigator?

Alloy Navigator integrates with the following business systems and applications:

  • Alloy Discovery
  • Third-party systems using API

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Reviewed By Jenny Chang
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