Cebod Telecom Review

Distribute Calls Using Ring Groups

One of the advanced features of Cebod Telecom is found in its cloud-based business PBX phone system, and this feature is the ability to create ring groups. Ring groups are sets of groups within an organization that are set up in order to efficiently handle high volumes of incoming calls and balance the distribution of such calls. Users can apply different criteria when it comes to setting up ring groups, which means they can create ring groups based on department, expertise, or location.

Route Incoming Calls Based On A Sequential Order

Ring groups are also used to define how incoming calls are routed to the members and phone lines within a ring group. This is where sequential calling comes in. Sequential calling is another feature of Cebod Telecom’s PBX phone system which allows users to assign or route incoming calls based on a predefined sequential order.

For example, incoming calls can be routed in such a way that they will ring phones from different locations. Thus, when a call is made, it will be routed first to an office phone. If the call is not answered, it goes to a mobile phone. If still no one is available to take the call, the call then will be routed to a home phone. Calls can also be processed by ringing different people within a ring group. This means calls are routed from one person to another based on the order that has been set up and customtized.

Set Up A Conference Bridge And Host Conference Calls

Another advanced feature of the PBX phone system is it provides users with the capability to set up a conference bridge. A conference bridge is a server that connects participants to conference calls. With Cebod Telecom, a conference bridge can be set up from any location and at any time. Participants are also immediately notified via email once a conference call is scheduled. To be able to join in a conference call, participants need to enter first the conference call passcode on their own smartphone or virtual phone.

Create Custom Phone Greetings

With Cebod Telecom, users will be able to create their own phone greetings which include music, messages, and information. They can do this by uploading custom greetings and configuring the auto attendant feature of the solution so that it will automatically deliver office directions, announcements, and promotions, or answer basic queries from customers. These custom phone greetings can also be used to give updates to callers who are placed in the queue.

Manage Your Account And Phone System From A Central Location

Cebod Telecom also offers a feature that enables users to manage and configure their phone system from one place. All they need to do is to log into their Cebod Telecom online account. Once they are able to access their web account, they can then create departments, extensions, ring groups, call forwarding rules, and IVR options. In addition, this feature permits them to centrally manage all VoIP phones they connected to the phone system regardless of where these phones are located.

Increase Productivity Through Call Screening

Call screening is among the call management features included in Cebod Telecom. With this feature, users can instantly identify the callers who are reaching out to them even before they connect to their calls. Because they can access caller IDs, they will be able to determine whether they need to immediately answer the calls, decline them, or handle them at a later time. In other words, call screening enables users to prioritize the calls they are receiving and ensure that they are not wasting their time on unimportant or untimely calls, helping them improve their productivity. This feature also gives them the ability to deliver voice messages that are converted from texts or type messages right straight from their desktop computer so they can still respond to callers even if they are too busy to answer the calls.

Gain Insights Into Marketing Campaigns

Another call management feature available in Cebod Telecom is its call tracking feature. This feature is exclusively designed to help organizations and their teams monitor the performance of their marketing campaigns. To enable this feature, they simply need to assign a unique toll-free number to every marketing campaign they are launching. After that, they have to link the marketing campaign with the Google Analytics tool. As they track the performance of their marketing campaigns, they will be able to access notifications on all calls generated for each campaign, record calls and messages, and distribute call contents and details across their team.

Take Office Calls Anywhere

Cebod Telecom delivers a very interesting feature known as Find Me/Follow Me. How does this feature work? It lets users take calls from any location. Thus, when calls are made to the office phone or extension, these calls can be redirected to a business phone where the Follow Me feature is activated. Users can decide which phone number they want the incoming calls to be redirected into. This feature ensures that they are able to receive calls on the go, whether they are doing field works, working at home, or travelling, allowing them to reduce the number of missed calls.

Save Money And Innovate Document  Management With Electronic Faxing

The VoIP business phone service solution provides an electronic fax service that helps organizations and businesses eliminate the costs associated with using and maintaining traditional fax machines and fax lines, and paper-based documents. The Internet phone fax features of the solution enable users to send and receive documents via email from any location, wherein they and their clients no longer need to stand and wait in front of a fax machine to produce the documents they need. Also, they will be able to receive email notifications whenever they receive electronic faxes. In addition, the solution allows them to apply passwords to the electronic faxes they are storing and delivering using the system so they can protect any confidential or sensitive information contained in such e-faxes.

VoIP SIP Trunking Solution

Summing it up, Cebod Telecom has a VoIP SIP trunking solution which allows organizations and businesses to handle an unlimited number of calls within US and Canada. Also, if they need to manage international calls, the solution permits them to do that without worrying about expensive long distance call rates. The trunking solution can even work with their existing PBX system, letting them upgrade their phone system easily and at an affordable price.