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Confirmit Review

Confirmit
Our score: 8.8 User satisfaction: 94%

What is Confirmit?

Confirmit is an online survey technology developed for market research agencies and other research personnel, providing them with the ease and power needed to efficiently gather essential business data. It provides services to a wide range of market research agencies and in-house research teams in need to offer quality end-to-end service to customers, streamlining internal processes for efficiency and cost-savings.  

Confirmit prides itself of being the world’s leading provider of survey and reporting software, delivering the most complete and robust platform available. Its industry leading software and services have helped businesses listen to customers, markets and employees, analyze insights, and take action to drive business growth.

Overview of Confirmit Benefits

Confirmit’s advanced survey design capabilities enable you to create highly sophisticated surveys to support your Voice of the Customer, Voice of the Employee, and Market Research programs. With the ability to author a survey once, then deploy it across multiple channels, including web, CAPI, telephone, mobile, and paper. This wide range of data-collection channels available allows you to be where your respondents are, so that you can maximize response rates and provide a positive survey experience.

Confirmit ensures the most efficient use of your time while maximizing results. You can incorporate a huge range of features to increase response rates, including dozens of innovative question types, multimedia clips, and a powerful array of feedback methods designed to engage your audiences and capture the insights you need. Action Management watches your survey results for you, assigns issues and appropriate actions to the correct department or individual, and allows you to report on the company’s case load and ROI so you can turn an unhappy customer into a happy one and track the costs of doing so.

With Confirmit’s text analytics solutions, you can gain insight into what is being said across different categories of your business.

It also provides categorization and sentiment analysis for free-form text, and automatically determines sentiment by category for each piece of content you need to analyze. In tests, Genius has delivered very high accuracy levels, often exceeding 90% accuracy and outperforming human analysis.

Overview of Confirmit Features

  • Survey Design
  • Panel management
  • Data collection
  • Data integration
  • Social media
  • Text analytics
  • Reporting and analysis
  • Action management
  • Mobile

Confirmit Position In Our Categories

Since businesses have distinct business demands, it is prudent that they avoid seeking an all-encompassing, ”best” software product. Having said that, it would be hard to stumble on such application even among popular software systems. The better thing to undertake can be to set down the several significant functions which demand deliberation including major features, packages, technical skill competence of staff members, business size, etc. After which, you should do your product research exhaustively. Go over some Confirmit reviews and explore the other software options in your list more closely. Such comprehensive research guarantees you steer clear of ill-fitting applications and pay for the system that includes all the function your company requires.

Position of Confirmit in our main categories:

TOP 10

Confirmit is one of the top 10 Survey Software products

If you are considering Confirmit it may also be beneficial to examine other subcategories of Survey Software listed in our database of SaaS software reviews.

It's essential to note that virtually no service in the Survey Software category is an ideal solution that can match all the goals of different company types, sizes and industries. It may be a good idea to read a few Confirmit Survey Software reviews first as specific services can dominate only in a really narrow group of applications or be created with a very specific industry in mind. Others may function with an idea of being easy and intuitive and as a result lack advanced functionalities desired by more experienced users. You can also find apps that cater to a large group of users and give you a complex feature set, but that frequently comes at a more expensive price of such a service. Be certain that you're aware of your requirements so that you select a solution that has all the features you search for.

How Much Does Confirmit Cost?

Confirmit Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Confirmit opens quote-based SMB and enterprise pricing plans, tailored to meet the specific needs of every client. Contact them for more information and ask for your quote.

User Satisfaction

Positive Social Media Mentions 35
Negative Social Media Mentions 2

We realize that when you make a decision to buy Survey Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Confirmit reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Confirmit. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Confirmit Comparisons

Confirmit user reviews

Robust software for creating surveys that perfectly reflects your goals and brand

Read full review >
Josianne
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 27.10.2019 Company Size: More than 100 Employees Industry: Market Research

A recommended tool for survey designers

Read full review >
Rosanna
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 21.10.2019 Company Size: More than 100 Employees Industry: N/A

Excellent Software

Read full review >
Arvilla
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 09.10.2019 Company Size: More than 100 Employees Industry: Market Research

It’s not a perfect tool but very helpful and effective in research

Read full review >
Jaquan
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 03.10.2019 Company Size: More than 100 Employees Industry: N/A

Must have tool for every company

Read full review >
Stewart
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 01.10.2019 Company Size: More than 100 Employees Industry: Market Research

What are Confirmit pricing details?

Confirmit Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Confirmit opens quote-based SMB and enterprise pricing plans, tailored to meet the specific needs of every client. Contact them for more information and ask for your quote.

What integrations are available for Confirmit?

No information available.

Confirmit average rating:

Average score
4.5/5 (12 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Jody

PROS: Confirmit provides great and simple development environment. Designing surveys and online reports is easier and customizations is also an easy thing to do. Data can be retrieved in many formats. The bulk email feature provides great options and ability for customization. We can easily develop and manage the mobile surveys. The other good thing is that the regular updates are made. Customer service is great as well.

CONS: They charge almost everything from end-users license to data updates. Also, they need to improve the data process. In other words, the product is expensive. It can be difficult to manage user actions when we conduct SODA surveys and when we want to take those surveys offline. It would be great if they could improve the PPT export functionality.

Reviewed 2 years ago

Read full review >

The least favorable review

Stewart

PROS: Confirmit makes data collecting easier and provides back up for any remove files. The functionality is great, the platform is user-friendly and helps us to be more competitive and to program much faster. We are able to create new functionalities or use its new solutions. We use this product four years and I can tell that this is best tool in the market today. This tool, helps us to be more competitive among our competitors, simply because we know how to use the translation tools. Its functionalities helps us to improve all our performances.

CONS: It happens frequently go down, it really affect our business, I can understand that this can happen to any platform. They could improve this functionality. It takes some time to make connection from Confirmit to the server, especially when it comes to database compiles.

Reviewed 6 months ago

Read full review >

More reviews from 12 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Robust software for creating surveys that perfectly reflects your goals and brand

Read full review >
Josianne
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 27.10.2019 Company Size: More than 100 Employees Industry: Market Research

PROS: Confirmit has been my partner in conducting studies for around 11 years now. I’ve used it to create a variety of surveys, from simple to complex ones. It has everything you need to design surveys and collect data, making it a great tool for conducting customer experience surveys and market research. In terms of the best perk using this solution, I think it is customization features. You can decide how the survey will look and feel.

CONS: The system needs more updates. It only works well with Internet Explorer and the user interface is outdated. It would be nice if they made the platform compatible with modern browsers like Google, make the interface more user-friendly, and update the outdated features.

What do you think about this review? Great Poor

A recommended tool for survey designers

Read full review >
Rosanna
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 21.10.2019 Company Size: More than 100 Employees Industry: N/A

PROS: Confirmit is becoming better and better. The layout of the survey designer mode has become more interactive and making survey analysis has become easier. Also, new users will surely appreciate the user manual that contains all the coding information.

CONS: Confirmit support service needs improvement. Their response time is quite high and it often becomes a problem when we are in a rush. In terms of using the platform, I often have difficulties remembering where the code is written inside a question so making changes is quite hard and takes time.

What do you think about this review? Great Poor

Excellent Software

Read full review >
Arvilla
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 09.10.2019 Company Size: More than 100 Employees Industry: Market Research

PROS: Confirmit brings a plethora of advantages and capabilities such as the ability to set up complex survey questions, customize using Jquery, CSS, HTML, etc., seamless data capture and a variety of data export options to mention some. Overall, it’s an awesome platform to use.

CONS: Some of the cons, in my perspective, include the outdated feel of the portal platform and the lack of more advanced question types as well as question properties.

What do you think about this review? Great Poor

It’s not a perfect tool but very helpful and effective in research

Read full review >
Jaquan
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 03.10.2019 Company Size: More than 100 Employees Industry: N/A

PROS: I think Confirmit beats similar products in its category despite some of the glitches. It may not have the most appealing authoring interface but it does offer features and functionalities for creating a survey that perfectly reflects your goals and your brand. We can customize surveys according to our organization’s need and requirements. It also offers several additional tools like reporting, sample management, panel management, etc. And since the developers constantly update the product, you can expect new valuable tools now and then. But with great features comes steep learning curve.

CONS: Confirmit is pricey. It’s not a complete disadvantage because the software does offer powerful tools that justify the cost. But it would not be accessible for individuals and team with budget restrictions. Aside from the cost, some of the features also have some shortcomings. For instance, non-programmer users may find it difficult to navigate the authoring interface. It’s not user-friendly and seems to be designed for programmers. Also, the authoring interface does not work well in leading browsers. An internet explorer is needed to be able to get the most out of it. Last but not least, some features are hard to find.

What do you think about this review? Great Poor

Must have tool for every company

Read full review >
Stewart
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 01.10.2019 Company Size: More than 100 Employees Industry: Market Research

PROS: Confirmit makes data collecting easier and provides back up for any remove files. The functionality is great, the platform is user-friendly and helps us to be more competitive and to program much faster. We are able to create new functionalities or use its new solutions. We use this product four years and I can tell that this is best tool in the market today. This tool, helps us to be more competitive among our competitors, simply because we know how to use the translation tools. Its functionalities helps us to improve all our performances.

CONS: It happens frequently go down, it really affect our business, I can understand that this can happen to any platform. They could improve this functionality. It takes some time to make connection from Confirmit to the server, especially when it comes to database compiles.

What do you think about this review? Great Poor

Great tool for survey designing

Read full review >
Koby
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.09.2019 Company Size: More than 100 Employees Industry: N/A

PROS: I find the ease of designing questions the best perk of using this platform. I also like the availability of numerous question designing patterns.

CONS: They have poor customer care service. Sometimes, it takes forever to reach their team. Aside from that, their manual is outdated so you may get lost if you follow what’s stated there.

What do you think about this review? Great Poor

A game-changing survey tool that has helped us polish our services.

Read full review >
Kenton
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 03.09.2019 Company Size: More than 100 Employees Industry: Market Research

PROS: I’ve been using this tool for a few years now, and I can say that Confirmit has helped us improve our operations in the company. For one, it makes data collection a lot less complicated than it is. For you to commit an error with this tool, you’d have to try hard. What I mean to say is that you can easily backpedal on your mistakes and correct them right away. From the information and data that we have gathered through this tool, we have managed to rise above our competition and offer better services than most in our industry. How? This is all thanks to the information we have obtained about what our customers want. We’ve updated our services menu and our performance based on their feedback.

CONS: The program intermittently bags down. Although understandable as this can happen from time to time, I hope that the developers would look into this issue so our operations don’t get stalled often. In particular, it is in connection to the servers that often have the longest lag time. We’ve already raised this issue to Confirmit and are now waiting for improvement.

What do you think about this review? Great Poor

It’s amazing!

Read full review >
Kip
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 30.08.2019 Company Size: 1-10 Employees Industry: N/A

PROS: I like the ease of use as well as the ability to customize the platform.

CONS: The platform offers a lot of powerful features and functionalities but at a high price. It is quite expensive so if you just need to do basic stuff and won’t be needing every tool provided by this platform, I suggest you should consider other options.

What do you think about this review? Great Poor

Helpful reportal platform

Read full review >
Stefan
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 22.08.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: One of Confirmit strengths is its reportal, a part of the product’s wide-ranging reporting suite. This reportal can be used to create custom reports, dashboards as well as portals for clients who need real-time data.

CONS: It takes too much time to create analysis in the reportal. In addition, choices available for quick results is limited.

What do you think about this review? Great Poor

Confirmit is useful product when it comes to conducting surveys

Read full review >
Jody
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.09.2018 Company Size: More than 100 Employees Industry: Management Consulting

PROS: Confirmit provides great and simple development environment. Designing surveys and online reports is easier and customizations is also an easy thing to do. Data can be retrieved in many formats. The bulk email feature provides great options and ability for customization. We can easily develop and manage the mobile surveys. The other good thing is that the regular updates are made. Customer service is great as well.

CONS: They charge almost everything from end-users license to data updates. Also, they need to improve the data process. In other words, the product is expensive. It can be difficult to manage user actions when we conduct SODA surveys and when we want to take those surveys offline. It would be great if they could improve the PPT export functionality.

What do you think about this review? Great Poor

Great research software

Read full review >
Travis
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 26.08.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: In my opinion, this product is number one in research software market today. It doesn’t have wonderful interface, to be honest, but they provide great surveys that can be easily customized the way you want. Because of its flexibility you have great learning curve for advanced programming. Confirmit offers integrations with many additional tools like panel management, CATI and sample management, and even helpful reporting options. This product constantly improves itself and implements new technologies and features.

CONS: All these set of features comes with high price. Also, many of these tools aren’t perfect, the interface is not user friendly, it seems like it is made by programmers for programmers. Sometimes you need to make some “hacks” in order to make things work the way you want. Unfortunately, the interface works better with Internet Explorer, there are other browsers but not fully supported.

What do you think about this review? Great Poor

I’m using Confirmit for more than 11 years and I have great experience with it

Read full review >
Milton
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.01.2018 Company Size: More than 100 Employees Industry: Market Research

PROS: Confirmit is great for Market Research companies and it is great solution because offers powerful customer management tools. It has great platform for fielding, designing and reporting market research and as well customer experience surveys. The platform is simple and at the same time complex just to fit your needs, it provides the ability to expand its functionality. Whether you want to use 10 question surveys or 100 questions surveys with advanced analytics, be sure that this product can do it all.

CONS: In my opinion, the browser compatibility is not perfect, in other words, the program works great with Internet Explorer with ActiveX extension when using for editing the answer-list. It would be great if they could improve the answer-list and to redesign it, so it can be more user-friendly.

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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