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Confirmit Review

Confirmit
Our score: 8.8 User satisfaction: 94%

What is Confirmit?

Confirmit is an online survey technology developed for market research agencies and other research personnel, providing them with the ease and power needed to efficiently gather essential business data. It provides services to a wide range of market research agencies and in-house research teams in need to offer quality end-to-end service to customers, streamlining internal processes for efficiency and cost-savings.  

Confirmit prides itself of being the world’s leading provider of survey and reporting software, delivering the most complete and robust platform available. Its industry leading software and services have helped businesses listen to customers, markets and employees, analyze insights, and take action to drive business growth.

Overview of Confirmit Benefits

Confirmit’s advanced survey design capabilities enable you to create highly sophisticated surveys to support your Voice of the Customer, Voice of the Employee, and Market Research programs. With the ability to author a survey once, then deploy it across multiple channels, including web, CAPI, telephone, mobile, and paper. This wide range of data-collection channels available allows you to be where your respondents are, so that you can maximize response rates and provide a positive survey experience.

Confirmit ensures the most efficient use of your time while maximizing results. You can incorporate a huge range of features to increase response rates, including dozens of innovative question types, multimedia clips, and a powerful array of feedback methods designed to engage your audiences and capture the insights you need. Action Management watches your survey results for you, assigns issues and appropriate actions to the correct department or individual, and allows you to report on the company’s case load and ROI so you can turn an unhappy customer into a happy one and track the costs of doing so.

With Confirmit’s text analytics solutions, you can gain insight into what is being said across different categories of your business.

It also provides categorization and sentiment analysis for free-form text, and automatically determines sentiment by category for each piece of content you need to analyze. In tests, Genius has delivered very high accuracy levels, often exceeding 90% accuracy and outperforming human analysis.

Overview of Confirmit Features

  • Survey Design
  • Panel management
  • Data collection
  • Data integration
  • Social media
  • Text analytics
  • Reporting and analysis
  • Action management
  • Mobile

Confirmit Position In Our Categories

Keeping in mind companies have particular business-related wants, it is only prudent they abstain from paying for a one-size-fits-all, “perfect” software system. Nevertheless, it is futile to try to stumble on such a software solution even among sought-after software products.
The logical step to do is to tabulate the varied major functions which demand careful thought like essential features, budget, skill aptitude of staff, organizational size, etc. Thereafter, you must do the product research through and through. Go over some of these Confirmit analyses and look into each of the software solutions in your shortlist more closely. Such well-rounded product research ascertain you stay away from poorly fit apps and choose the system which delivers all the tools your business requires for optimal results.

Position of Confirmit in our main categories:

TOP 10

Confirmit is one of the top 10 Survey Software products

If you are considering Confirmit it may also be beneficial to check out other subcategories of Survey Software gathered in our database of SaaS software reviews.

Organizations have diverse needs and requirements and no software application can be ideal in such a scenario. It is futile to try to find a perfect off-the-shelf software system that fulfills all your business needs. The wise thing to do would be to customize the application for your special needs, staff member skill levels, budget, and other elements. For these reasons, do not hasten and pay for well-publicized popular applications. Though these may be widely used, they may not be the perfect fit for your unique needs. Do your research, look into each short-listed platform in detail, read a few Confirmit Survey Software reviews, contact the maker for clarifications, and finally select the application that presents what you need.

How Much Does Confirmit Cost?

Confirmit Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Confirmit opens quote-based SMB and enterprise pricing plans, tailored to meet the specific needs of every client. Contact them for more information and ask for your quote.

User Satisfaction

Positive Social Media Mentions 35
Negative Social Media Mentions 2

We realize that when you make a decision to buy Survey Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Confirmit reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Confirmit. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Confirmit Comparisons

Confirmit user reviews

Confirmit is useful product when it comes to conducting surveys

Read full review >
Jody
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.09.2018 Company Size: More than 100 Employees Industry: Management Consulting

Great research software

Read full review >
Travis
5/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 26.08.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

Must have tool for every company

Read full review >
Stewart
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 20.08.2018 Company Size: More than 100 Employees Industry: Market Research

I’m using Confirmit for more than 11 years and I have great experience with it

Read full review >
Milton
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.01.2018 Company Size: More than 100 Employees Industry: Market Research

What are Confirmit pricing details?

Confirmit Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Confirmit opens quote-based SMB and enterprise pricing plans, tailored to meet the specific needs of every client. Contact them for more information and ask for your quote.

What integrations are available for Confirmit?

No information available.

Confirmit average rating:

Average score
5/5 (4 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Jody

PROS: Confirmit provides great and simple development environment. Designing surveys and online reports is easier and customizations is also an easy thing to do. Data can be retrieved in many formats. The bulk email feature provides great options and ability for customization. We can easily develop and manage the mobile surveys. The other good thing is that the regular updates are made. Customer service is great as well.

CONS: They charge almost everything from end-users license to data updates. Also, they need to improve the data process. In other words, the product is expensive. It can be difficult to manage user actions when we conduct SODA surveys and when we want to take those surveys offline. It would be great if they could improve the PPT export functionality.

Reviewed 1 year ago

Read full review >

The least favorable review

Stewart

PROS: Confirmit makes data collecting easier and provides back up for any remove files. The functionality is great, the platform is user-friendly and helps us to be more competitive and to program much faster. We are able to create new functionalities or use its new solutions. We use this product four years and I can tell that this is best tool in the market today. This tool, helps us to be more competitive among our competitors, simply because we know how to use the translation tools. Its functionalities helps us to improve all our performances.

CONS: It happens frequently go down, it really affect our business, I can understand that this can happen to any platform. They could improve this functionality. It takes some time to make connection from Confirmit to the server, especially when it comes to database compiles.

Reviewed 1 year ago

Read full review >

More reviews from 4 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Confirmit is useful product when it comes to conducting surveys

Read full review >
Jody
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.09.2018 Company Size: More than 100 Employees Industry: Management Consulting

PROS: Confirmit provides great and simple development environment. Designing surveys and online reports is easier and customizations is also an easy thing to do. Data can be retrieved in many formats. The bulk email feature provides great options and ability for customization. We can easily develop and manage the mobile surveys. The other good thing is that the regular updates are made. Customer service is great as well.

CONS: They charge almost everything from end-users license to data updates. Also, they need to improve the data process. In other words, the product is expensive. It can be difficult to manage user actions when we conduct SODA surveys and when we want to take those surveys offline. It would be great if they could improve the PPT export functionality.

What do you think about this review? Great Poor

Great research software

Read full review >
Travis
5/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 26.08.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: In my opinion, this product is number one in research software market today. It doesn’t have wonderful interface, to be honest, but they provide great surveys that can be easily customized the way you want. Because of its flexibility you have great learning curve for advanced programming. Confirmit offers integrations with many additional tools like panel management, CATI and sample management, and even helpful reporting options. This product constantly improves itself and implements new technologies and features.

CONS: All these set of features comes with high price. Also, many of these tools aren’t perfect, the interface is not user friendly, it seems like it is made by programmers for programmers. Sometimes you need to make some “hacks” in order to make things work the way you want. Unfortunately, the interface works better with Internet Explorer, there are other browsers but not fully supported.

What do you think about this review? Great Poor

Must have tool for every company

Read full review >
Stewart
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 20.08.2018 Company Size: More than 100 Employees Industry: Market Research

PROS: Confirmit makes data collecting easier and provides back up for any remove files. The functionality is great, the platform is user-friendly and helps us to be more competitive and to program much faster. We are able to create new functionalities or use its new solutions. We use this product four years and I can tell that this is best tool in the market today. This tool, helps us to be more competitive among our competitors, simply because we know how to use the translation tools. Its functionalities helps us to improve all our performances.

CONS: It happens frequently go down, it really affect our business, I can understand that this can happen to any platform. They could improve this functionality. It takes some time to make connection from Confirmit to the server, especially when it comes to database compiles.

What do you think about this review? Great Poor

I’m using Confirmit for more than 11 years and I have great experience with it

Read full review >
Milton
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.01.2018 Company Size: More than 100 Employees Industry: Market Research

PROS: Confirmit is great for Market Research companies and it is great solution because offers powerful customer management tools. It has great platform for fielding, designing and reporting market research and as well customer experience surveys. The platform is simple and at the same time complex just to fit your needs, it provides the ability to expand its functionality. Whether you want to use 10 question surveys or 100 questions surveys with advanced analytics, be sure that this product can do it all.

CONS: In my opinion, the browser compatibility is not perfect, in other words, the program works great with Internet Explorer with ActiveX extension when using for editing the answer-list. It would be great if they could improve the answer-list and to redesign it, so it can be more user-friendly.

What do you think about this review? Great Poor
Reviewed By Jenny Chang
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