Logo of SuiteCRM
Ask Vendor A QuestionFind A Better App
Logo of SuiteCRM


CRM Software

1 user review

What is SuiteCRM?

SuiteCRM is a free and open source customer relationship management (CRM) solution that gives users highly actionable insights on which to base critical business decisions, actions, and strategies. SuiteCRM is designed to greatly improve business sales by enabling companies to bolster conversions, turn leads into customers, and drive innovation in product development and customer care.

With SuiteCRM, businesses are able to engage with their potential clients and existing customers at every point of contact and optimize all opportunities that come along. As the software is offered as a free and open source platform, users are able to reduce their CRM-related expenses by as much as 80%.

You also have total control over deployment. You can choose to have SuiteCRM deployed in your private cloud or directly on your servers behind your firewalls. Amazon? Sure. Public cloud? You can do that too.

Overview of SuiteCRM Benefits

SuiteCRM gives businesses an award-winning CRM platform that is free and open source and ranks among the most popular CRM options available out there including Salesforce, Oracle, SAP and Microsoft Dynamics to name a few. Function-wise, SuiteCRM is equipped with the tools and functionalities to serve companies on an enterprise-level. Ready right off the bat, you can easily tweak SuiteCRM’s configurations to suit your business needs and requirements.

With SuiteCRM, users can build business process models and create flexible, automated actions that can be activated to operate at any time. Users can also create sales pipeline models and design template customer quotes, regulate and control pricing strategies, maintain contract renewals and monitor the progress of leads.

SuiteCRM offers business-unique self-service portals that enable users to deliver high quality and interactive support to their customers. Once a support request has been made, notifications are instantly delivered to service teams customers are instantly notified when the issues have been addressed and resolved.

SuiteCRM is free to download and use. That said, there is a fee that comes with customization options, Free support can be found in the community forum, whereas dedicated support services are available to small and midsize clients and unique solutions with dedicated account managers are available to large enterprise clients.

Overview of SuiteCRM Features

  • Customer self-service
  • Sales portal
  • Flexible workflow
  • Servicing
  • Marketing
  • ROI calculator
  • Finance management
  • Billing and invoicing
  • Flexible modeling of business processes
  • Template quotations
  • Pricing strategy control
  • Contract renewals servicing
  • Q&A support

What Problems Will SuiteCRM Solve?

Scenario 1: Customer Management – everyone business knows that effective management of customers results in increased revenue and higher rates of customer retention. SuiteCRM allows you to track your customer journey throughout, from the initial inquiry stage through to purchase. You can also automate various reminders in order to keep in contact with the customer or to follow up at various stages of the buying process. It also has a built-in customer service module.

Scenario 2: External Marketing Applications – SuiteCRM has an inbuilt marketing function which will assist with all your marketing efforts. It has a its own ROI calculator, as well as a sophisticated email campaign module built into the system, allowing you to design, deploy and track your campaigns all from within your CRM application. It also has the capability of capturing information directly from submitted website forms and placing this within the CRM to help you manage your sales leads more effectively.

Scenario 3: Managing your Companies Finances – SuiteCRM has an all encompassing finance module which helps keep track of all incoming and outgoing invoices. Its assists with the management of your companies financial wellbeing. SuiteCRM helps you create PDF templates including contract documents, invoices and quotes, all of which can be stored with each separate customer account ensuing full viability of the financial status of any account in an instant.

Awards & Quality Certificates


SuiteCRM Position In Our Categories

Position of SuiteCRM in our main categories:


SuiteCRM is one of the top 100 CRM Softwareproducts


SuiteCRM is one of the 100
CRM Software products

SuiteCRM is also listed in the following subcategories:

Online CRM Software#24
Online CRM Software#24

There are well-liked and widely used solutions in each software category. But are they essentially the best fit for your company’s unique requirements? A popular software product may have thousands of users, but does it present what you need? For this reason, do not blindly spend on popular systems. Read at least a few SuiteCRM reviews and mull over the aspects that you want in the software such as the price, main functionality, available integrations etc. Then, select a few solutions that fit your wants. Check out the free trials of these apps, read online comments, get explanations from the seller, and do your investigation thoroughly. This exhaustive groundwork is sure to aid you choose the most excellent software solution for your firm’s specific wants.

How Much Does SuiteCRM Cost?

SuiteCRM Pricing Plans:
Free trial

SuiteCRM was designed as an open-source alternative to top notch CRM systems, which is why all functionality is available for free, and there are no enterprise pricing plans.

User Satisfaction

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SuiteCRM reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SuiteCRM. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Free
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • On Premise
  • Open API

What Support Does This Vendor Offer?


SuiteCRM User Reviews

What are SuiteCRM pricing details?

SuiteCRM Pricing Plans:
Free trial

SuiteCRM was designed as an open-source alternative to top notch CRM systems, which is why all functionality is available for free, and there are no enterprise pricing plans.

What integrations are available for SuiteCRM?

SuiteCRM offers open API to help integrate it with a variety of business systems and applications. Some of the integrations include:

  • Sage 50
  • Joomla
  • WordPress
  • Constant Contact
  • Twitter
  • Survey Monkey

User reviews

1 Review


Average Rating:

Write your own review of this product

Add a review

Dinesh Srinivasan
Report a concern

Published 3 weeks ago
- Allows you to create your own modules based on your needs

What do you think about this review? Great Poor

Thank you for submitting your review!

In order to ensure high-quality of our reviews we'll have to verify your email address. Please insert your email address below.

Thank you!

A verification email has been sent to the address you provided. Please click on the link in that email to finalize your review submission.

Page last modified