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SuiteCRM Review

SuiteCRM
Our score: 8.6 User satisfaction: 100%

What is SuiteCRM?

SuiteCRM is a free and open source customer relationship management (CRM) solution that gives users highly actionable insights on which to base critical business decisions, actions, and strategies. SuiteCRM is designed to greatly improve business sales by enabling companies to bolster conversions, turn leads into customers, and drive innovation in product development and customer care.

With SuiteCRM, businesses are able to engage with their potential clients and existing customers at every point of contact and optimize all opportunities that come along. As the software is offered as a free and open source platform, users are able to reduce their CRM-related expenses by as much as 80%.

You also have total control over deployment. You can choose to have SuiteCRM deployed in your private cloud or directly on your servers behind your firewalls. Amazon? Sure. Public cloud? You can do that too.

Overview of SuiteCRM Benefits

SuiteCRM gives businesses an award-winning CRM platform that is free and open source and ranks among the most popular CRM options available out there including Salesforce, Oracle, SAP and Microsoft Dynamics to name a few. Function-wise, SuiteCRM is equipped with the tools and functionalities to serve companies on an enterprise-level. Ready right off the bat, you can easily tweak SuiteCRM’s configurations to suit your business needs and requirements.

With SuiteCRM, users can build business process models and create flexible, automated actions that can be activated to operate at any time. Users can also create sales pipeline models and design template customer quotes, regulate and control pricing strategies, maintain contract renewals and monitor the progress of leads.

SuiteCRM offers business-unique self-service portals that enable users to deliver high quality and interactive support to their customers. Once a support request has been made, notifications are instantly delivered to service teams customers are instantly notified when the issues have been addressed and resolved.

SuiteCRM is free to download and use. That said, there is a fee that comes with customization options, Free support can be found in the community forum, whereas dedicated support services are available to small and midsize clients and unique solutions with dedicated account managers are available to large enterprise clients.

Overview of SuiteCRM Features

  • Customer self-service
  • Sales portal
  • Flexible workflow
  • Servicing
  • Marketing
  • ROI calculator
  • Finance management
  • Billing and invoicing
  • Flexible modeling of business processes
  • Template quotations
  • Pricing strategy control
  • Contract renewals servicing
  • Q&A support

What Problems Will SuiteCRM Solve?

Scenario 1: Customer Management – everyone business knows that effective management of customers results in increased revenue and higher rates of customer retention. SuiteCRM allows you to track your customer journey throughout, from the initial inquiry stage through to purchase. You can also automate various reminders in order to keep in contact with the customer or to follow up at various stages of the buying process. It also has a built-in customer service module.

Scenario 2: External Marketing Applications – SuiteCRM has an inbuilt marketing function which will assist with all your marketing efforts. It has a its own ROI calculator, as well as a sophisticated email campaign module built into the system, allowing you to design, deploy and track your campaigns all from within your CRM application. It also has the capability of capturing information directly from submitted website forms and placing this within the CRM to help you manage your sales leads more effectively.

Scenario 3: Managing your Companies Finances – SuiteCRM has an all encompassing finance module which helps keep track of all incoming and outgoing invoices. Its assists with the management of your companies financial wellbeing. SuiteCRM helps you create PDF templates including contract documents, invoices and quotes, all of which can be stored with each separate customer account ensuing full viability of the financial status of any account in an instant.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

SuiteCRM Position In Our Categories

Position of SuiteCRM in our main categories:

TOP 100

SuiteCRM is one of the top 100 CRM Software products

SuiteCRM is also listed in the following subcategories:

Every business has its own characteristics, and may call for a specific CRM Software solution that will be adjusted to their company size, type of clients and employees and even individual industry they cater to. We advise you don't count on finding a perfect solution that will work for every business no matter what their history is. It may be a good idea to read a few SuiteCRM CRM Software reviews first and even then you should remember what the software is intended to do for your business and your staff. Do you need a simple and intuitive solution with just essential functions? Will you really make use of the advanced tools required by experts and large enterprises? Are there any specific features that are especially useful for the industry you work in? If you ask yourself these questions it will be much easier to get a reliable solution that will match your budget.

How Much Does SuiteCRM Cost?

SuiteCRM Pricing Plans:

Free Trial

SuiteCRM

Free

SuiteCRM was designed as an open-source alternative to top notch CRM systems, which is why all functionality is available for free, and there are no enterprise pricing plans.

User Satisfaction

Positive Social Media Mentions 5
Negative Social Media Mentions 0

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SuiteCRM reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SuiteCRM. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • On Premise
  • Open API

Language Support

  • English

Pricing Model

  • Free

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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SuiteCRM Comparisons

SuiteCRM user reviews

A complete sales and marketing management system, easy to use

Read full review >
Dinesh Srinivasan
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 30.07.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

What are SuiteCRM pricing details?

SuiteCRM Pricing Plans:

Free Trial

SuiteCRM

Free

SuiteCRM was designed as an open-source alternative to top notch CRM systems, which is why all functionality is available for free, and there are no enterprise pricing plans.

What integrations are available for SuiteCRM?

SuiteCRM offers open API to help integrate it with a variety of business systems and applications. Some of the integrations include:

  • Sage 50
  • Joomla
  • WordPress
  • Constant Contact
  • Twitter
  • Survey Monkey

SuiteCRM average rating:

Average score
4/5 (1 user reviews)
4/5

Overall Impression

4/5

Customer Support

5/5

Value for Money

3/5

Ease of Use

Write your own review of this product

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The most favorable review

Dinesh Srinivasan

PROS: - Allows you to create your own modules based on your needs - Comes with freely available modules - You can either customize using a modular builder or go for bespoke customization - Best part is it does not ask for any expensive software add-ons unlike others - Out of the box, functionalities makes troubleshooting a lot easier

CONS: - It could be challenging for a new user as he/she may not understand the tweaking of modules - Customization can only be done when the core codes are twisted, which may cause a bad code error.

Reviewed 2 months ago

Read full review >

The least favorable review

Dinesh Srinivasan

PROS: - Allows you to create your own modules based on your needs - Comes with freely available modules - You can either customize using a modular builder or go for bespoke customization - Best part is it does not ask for any expensive software add-ons unlike others - Out of the box, functionalities makes troubleshooting a lot easier

CONS: - It could be challenging for a new user as he/she may not understand the tweaking of modules - Customization can only be done when the core codes are twisted, which may cause a bad code error.

Reviewed 2 months ago

Read full review >

More reviews from 1 actual users:

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A complete sales and marketing management system, easy to use

Read full review >
Dinesh Srinivasan
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 30.07.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: - Allows you to create your own modules based on your needs - Comes with freely available modules - You can either customize using a modular builder or go for bespoke customization - Best part is it does not ask for any expensive software add-ons unlike others - Out of the box, functionalities makes troubleshooting a lot easier

CONS: - It could be challenging for a new user as he/she may not understand the tweaking of modules - Customization can only be done when the core codes are twisted, which may cause a bad code error.

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Reviewed By Nestor Gilbert
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