CustomerGauge Review

Our score: 8.0 User satisfaction: 100%

What is CustomerGauge?

CustomerGauge is a Software-as-a-Service (SaaS) platform that implements Net Promoter to gauge and assess as well as report on customer feedback in real time. It delivers more than one million emails a month on behalf of its clients, across 140 countries and 32 languages.

Because CustomerGauge already has all its pieces in place “end-to-end and fully integrated”, it can effectively implement its programs much faster than comparable in-house programs.

Overview of CustomerGauge Benefits

How can CustomerGauge build customer relationships and maintain or improve existing customer bonds while you improve revenue and enhance business growth?

  • Boost revenue with a data-driven approach based on the voice of the customer.
  • Identify unhappy/unsatisfied customers and implement efforts to bring them back and get them satisified with your products/services.
  • Quickly target high value customers and increase customer lifetime value.

CustomerGauge uncovers loyalty driven results that are critical for business growth. The app’s Surveys are based on the Net Promoter System, an industry standard for conducting loyalty surveys.

CustomerGauge offers a flexible solution that allows customers to take full control over their surveys and invitation emails. Some of the key features of our dashboards are the level of customization and real-time data available.

Overview of CustomerGauge Features

  • CustomerGauge Dashboard
  • Customizable email campaigns
  • Customizable survey
  • SMS Surveys
  • Preconfigured reports
  • Report Designer
  • Advanced workflow
  • Real-time digital signage
  • Data export
  • API integration
  • Standard Salesforce integration
  • Advanced customer lifecycleInsights and Reporting (B2C only)
  • Organization hierarchy reporting
  • Division based login access
  • Large-capacity database located in region
  • Dedicated senior account manager

What Problems Will CustomerGauge Solve?

CustomerGauge helps companies to measure how healthy their business is. Based on the feedback received, the system shows which parts of an organization are most loved, but it will also show the reasons why customers might not be fully satisfied with their experience.

Companies can target their most loyal customers with specific marketing campaigns.

Feedback could be used in public review pages, great for SEO and social proof!

CustomerGauge Position In Our Categories

Since businesses have distinctive business wants, it is only rational they avoid subscribing to an all-in-one, ideal software system. Nevertheless, it would be hard to try to chance on such application even among sought-after software products.
The best thing to undertake should be to make a list of the different main aspects which necessitate deliberation such as crucial features, price plans, skill capability of the employees, company size, etc. Next, you must double down on your research to a full extent. Go over some CustomerGauge evaluations and explore each of the software solutions in your shortlist in detail. Such well-rounded research ascertains you avoid mismatched applications and buy the system that meets all the tools your business requires for success.

Position of CustomerGauge in our main categories:

TOP 200

CustomerGauge is one of the top 200 CRM Software products

If you are considering CustomerGauge it might also be a good idea to analyze other subcategories of CRM Software collected in our base of B2B software reviews.

Every business has its own characteristics, and can need a special CRM Software solution that will be designed for their company size, type of customers and staff and even individual niche they cater to. You should not count on getting a perfect app that will be suitable for every business regardless of their background is. It may be a good idea to read a few CustomerGauge CRM Software reviews first and even then you should keep in mind what the software is supposed to do for your company and your employees. Do you need a simple and straightforward service with only essential functions? Will you actually use the advanced functionalities needed by pros and big enterprises? Are there any specific features that are especially useful for the industry you work in? If you ask yourself these questions it will be much easier to locate a trustworthy service that will match your budget.

How Much Does CustomerGauge Cost?

CustomerGauge Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

CustomerGauge’s SMB and enterprise pricing information is available only upon request. Visit their official website to compare plans and demand quotes, and ask for more payment details. A free demo is also available to test the features in advance.

User Satisfaction

Positive Social Media Mentions 5
Negative Social Media Mentions 0

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CustomerGauge reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CustomerGauge. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based


  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are CustomerGauge pricing details?

CustomerGauge Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

CustomerGauge’s SMB and enterprise pricing information is available only upon request. Visit their official website to compare plans and demand quotes, and ask for more payment details. A free demo is also available to test the features in advance.

What integrations are available for CustomerGauge?

CustomerGauge has an extensive API for its Enterprise customers. It also offer plugins for: Salesforce, FreshDesk, Magento and Bazaarvoice.


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Reviewed By Nestor Gilbert
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