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CustomerGauge REVIEW

CRM Software

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What is CustomerGauge?

CustomerGauge is a Software-as-a-Service (SaaS) platform that implements Net Promoter to gauge and assess as well as report on customer feedback in real time. It delivers more than one million emails a month on behalf of its clients, across 140 countries and 32 languages.

Because CustomerGauge already has all its pieces in place “end-to-end and fully integrated”, it can effectively implement its programs much faster than comparable in-house programs.

Overview of CustomerGauge Benefits

How can CustomerGauge build customer relationships and maintain or improve existing customer bonds while you improve revenue and enhance business growth?

  • Boost revenue with a data-driven approach based on the voice of the customer.
  • Identify unhappy/unsatisfied customers and implement efforts to bring them back and get them satisified with your products/services.
  • Quickly target high value customers and increase customer lifetime value.

CustomerGauge uncovers loyalty driven results that are critical for business growth. The app’s Surveys are based on the Net Promoter System, an industry standard for conducting loyalty surveys.

CustomerGauge offers a flexible solution that allows customers to take full control over their surveys and invitation emails. Some of the key features of our dashboards are the level of customization and real-time data available.

Overview of CustomerGauge Features

  • CustomerGauge Dashboard
  • Customizable email campaigns
  • Customizable survey
  • SMS Surveys
  • Preconfigured reports
  • Report Designer
  • Advanced workflow
  • Real-time digital signage
  • Data export
  • API integration
  • Standard Salesforce integration
  • Advanced customer lifecycleInsights and Reporting (B2C only)
  • Organization hierarchy reporting
  • Division based login access
  • Large-capacity database located in region
  • Dedicated senior account manager

What Problems Will CustomerGauge Solve?

CustomerGauge helps companies to measure how healthy their business is. Based on the feedback received, the system shows which parts of an organization are most loved, but it will also show the reasons why customers might not be fully satisfied with their experience.

Companies can target their most loyal customers with specific marketing campaigns.

Feedback could be used in public review pages, great for SEO and social proof!

CustomerGauge Position In Our Categories

Position of CustomerGauge in our main categories:


CustomerGauge is one of the top 200 CRM Software products


CustomerGauge is one of the 200
CRM Software products

If you are considering CustomerGauge it might also be a good idea to analyze other subcategories of Best CRM Software listed in our base of SaaS software reviews.Customer Service Software, Online CRM Software, Social CRM Software

Companies have diverse wants and requirements and no software platform can be just right in such a situation. It is pointless to try to find a perfect out-of-the-box software app that meets all your business wants. The smart thing to do would be to customize the system for your specific wants, worker skill levels, finances, and other elements. For these reasons, do not hurry and subscribe to well-publicized leading applications. Though these may be widely used, they may not be the ideal fit for your specific requirements. Do your homework, check out each short-listed system in detail, read a few CustomerGauge reviews, contact the vendor for clarifications, and finally select the product that presents what you require.

How Much Does CustomerGauge Cost?

CustomerGauge Pricing Plans:

CustomerGauge’s SMB and enterprise pricing information is available only upon request. Visit their official website to compare plans and demand quotes, and ask for more payment details. A free demo is also available to test the features in advance.

User Satisfaction

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CustomerGauge reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CustomerGauge. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Free
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
  • Cloud Hosted

What Support Does This Vendor Offer?


What are CustomerGauge pricing details?

CustomerGauge Pricing Plans:

CustomerGauge’s SMB and enterprise pricing information is available only upon request. Visit their official website to compare plans and demand quotes, and ask for more payment details. A free demo is also available to test the features in advance.

What integrations are available for CustomerGauge?

CustomerGauge has an extensive API for its Enterprise customers. It also offer plugins for: Salesforce, FreshDesk, Magento and Bazaarvoice.

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