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InStream Review

InStream
Our score: 8.2 User satisfaction: 94%

What is InStream?

InStream is a CRM system that lets you manage your business relationships from one platform by bringing together all the tools and applications you need and having them work in sync. It effectively unifies all your channels for online communication into one central hub. The software offers small businesses with useful tools and functionalities to create relationships with customers and build tools to make work more productive and efficient. With inStream’s unique combination of email and data management finding high quality opportunities and converting them is a walk in the park.

With InStream you get a sales and business relations management platform that helps you capture leads and convert them into meaningful and productive business relations. The software lets you create customizable lists that has all the information about your business relations.

Overview of InStream Benefits

95% of the customer relationship management systems in the world are created based on the typical definition of Lead/Deal. This means companies that are using this type of CRMs are missing out on contacts and opportunities that the software doesn’t qualify as a lead or a deal. Thankfully, InStream is not among that 95%.

InStream offers businesses a CRM system that is designed to help them gather unlimited number of contacts and then create an unlimited number of easily customizable lists, with each list containing different type of relations. Each relation contains and shows all communications information, such as mails, phone calls, notes from meetings, etc.

The software allows you to effortlessly share and co-manage your relations and with its unique approach InStream is a suitable software for companies from different market sectors, which may not only be focused on a typical sales process.

InStream also comes with the calendar functionality, a tool that enables users to gain absolute control of their time. The calendar feature makes time management more efficient, making it easy for users to schedule meetings, phone calls, and other events with ease. Users can also synchronize their InStream account with Google Calendar to ensure that every appointment is in one place.

Content sharing can be configured as well, to ensure that information is secure. You get to decide who gets to view what and set limitations and special permissions on your content materials. InStream also monitors your communication automatically, a feature that helps you know more about your clients and contacts, how to approach them and convert them into business relations.

Overview of InStream Features

  • Calendar Management
  • Contact Management
  • Free Version
  • Interaction Tracking
  • Lead Management
  • Social Media Integration
 

What Problems Will InStream Solve?

Problem 1. Contact and Relationships Management in organizations

Traditional CRM systems are more focused on sales and less on communication. InStream provides easy and intuitive contact management tools and monitors all communication with your clients. It helps you save time and lets you really focus on customers needs.

Problem 2. Sales representatives spent to much time on entering data manually into CRM

There is no need to do it while using InStream. The platform does everything automatically. With it you can store emails, phone calls and all other client-related data in one place.

Problem 3. Sales representatives have problems with prioritizing contacts

InStream includes business intelligence modules. The platform suggests when and how to communicate with a client. You can easily find all customers who require contact or who suffer from a specific problem. What is more, by using social media integration you can learn more about your contacts as it allows you to read their post or tweets.

Awards & Quality Certificates

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

InStream Position In Our Categories

Knowing that companies have special business wants, it is prudent that they abstain from paying for an all-in-one, “perfect” business application. Still, it is almost impossible to chance on such application even among sought-after software solutions.
The correct thing to undertake is to spell out the various key functions which merit careful thought such as essential features, budget, skill ability of staff, company size, etc. The second step is, you should double down on the research systematically. Browse through some of these InStream evaluations and look into each of the software solutions in your shortlist in detail. Such well-rounded research guarantee you drop unsuitable applications and select the system that offers all the benefits you require business requires in sustaining growth.

Position of InStream in our main categories:

TOP 200

InStream is one of the top 200 CRM Software products

InStream is also listed in the following subcategories:

Each enterprise has different requirements and needs a software that can be personalized for their size, type of staff members and customers, and the specific industry they are in. For these reasons, no system can proffer perfect features off-the-shelf. When you search a software system, first be sure what you want it for. Read some InStream CRM Software reviews and ask yourself do you need basic tools or do you need advanced features? Are there any industry-specific features that you are looking for? Obtain the answers to these questions to aid your search. There are multiple elements that you need to mull over and these include your finances, particular business requirements, your company size, integration needs etc. Take your time, use a few free trials, and finally select the platform that offers all that you want to improve your company efficiency and productivity.

How Much Does InStream Cost?

InStream Pricing Plans:

Free Trial

Free

Free

Premium

€8/month/user

Free

  • 2 Users
  • Synchronization with any mailbox
  • Data import from csv file
  • Unlimited number of contacts
  • Unlimited number of relation lists
  • List personalisation
  • 3 list view
  • Social Media integration (Facebook, Twitter)
  • Calendar
  • Notifications, follow-ups, notes
  • Content sharing
  • Custom fields
  • Intelligent hints
  • Attachments
  • Cloud-based
  • E-mail marketing capabilities
  • Free support

Premium – €8/month/user

  • All features

User Satisfaction

Positive Social Media Mentions 33
Negative Social Media Mentions 2

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and InStream reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with InStream. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are InStream pricing details?

InStream Pricing Plans:

Free Trial

Free

Free

Premium

€8/month/user

Free

  • 2 Users
  • Synchronization with any mailbox
  • Data import from csv file
  • Unlimited number of contacts
  • Unlimited number of relation lists
  • List personalisation
  • 3 list view
  • Social Media integration (Facebook, Twitter)
  • Calendar
  • Notifications, follow-ups, notes
  • Content sharing
  • Custom fields
  • Intelligent hints
  • Attachments
  • Cloud-based
  • E-mail marketing capabilities
  • Free support

Premium – €8/month/user

  • All features

What integrations are available for InStream?

InStream integrates with the following business systems and applications:

  • Gmail
  • Google calendar
  • Google apps
  • Hotmail
  • Outlook
  • FastMail
  • Inbox
  • Mail.com
  • Twitter
  • Facebook
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Reviewed By Jenny Chang
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