Crust CRM Review

Crust CRM
Our score: 8.0 User satisfaction: N/A

What is Crust CRM?

Crust CRM is a highly-configurable, open-source CRM software based in the cloud that is seamlessly integrated with thousands of third-party systems. It features an enterprise messaging section to foster smooth collaboration, customizable modules, complete customer profiles, and top-notch IAM.

Additionally, aside from unifying your broad set of solutions, Crust CRM enables you to create an automated and responsive workspace. This is possible with its Peripheral Workflow Engine that can handle your business logic cleanly and with ease across multiple modules.

Moreover, Crust CRM has support for social logins, which enable customers to enroll faster. This also adopts faster and efficient communications in secure messaging channels.

Overview of Crust CRM Benefits

Out-of-the-box Modules

Crust CRM has thirteen modules out-of-the-box that allow you to utilize the solution fully as soon as you finish implementing it. You can employ them in your processes as is or you can opt to customize them to suit your unique requirements. Furthermore, these come with a drag-and-drop module editor for easy and smooth configuration.

Enterprise Messaging Tool

Collaboration bears a more effective enterprise with Crust CRM’s integrated messaging tool. The tool serves as a common workspace for teams that secures exchanges with stringent measures. For those who have previously used Slack, Crust CRM’s messenger is a familiar interface that can increase productivity across numerous company sections. Just like similar tools, it can support file sharing, message bookmarking, and conversations with leads.

Unified Workspace

Crust CRM has the necessary modules you need to handle sales and customer relations. It also extends its functionalities via integrations. As such, it can connect with G Suite, Drip, Squarespace, Zendesk, and other third-party applications. It also comes with workflow automation which streamlines a company’s daily processes and enhances productivity.

Standards-based IAM

When it comes to security, Crust CRM has the Crust IAM. This specialized Identity and Access Management platform enables you and other administrators to oversee the roles and permissions of all users. This way, you can ensure the granular security of files and folders.

Overview of Crust CRM Features

  • Modules
  • Custom Dashboards
  • Custom Lists
  • Custom Views
  • Complete Customer Profiles
  • Reusable Customer IDs
  • Social Logins
  • Deal Rooms
  • Peripheral Workflow Engine
  • Reports
  • Integrations
  • Standards-based IAM

What Problems Will Crust CRM Solve?

Improved Communications with Leads & Contacts

Huge opportunities need to be handled properly for them to become successful deals. Each communication and relevant information must be kept in one place. Crust CRM assists you in this regard by providing a channel for every account. This is where users can communicate with their contacts, access all the necessary information, and ensure the security of the exchanged data.

Full Customization Control

Sales managers and other power users have the ability to customize Crust CRM’s modules. They can even do so with ease since power and not complexity is written in the architecture of the solution. Administrators also have their jobs eased for them by the solution’s drag-and-drop mechanism, which hastens the building, modifying, and implementing processes.

Automation Cycles

For a company with numerous salespeople, it is important to have a fair distribution of leads. Crust CRM can resolve this issue, as sales managers and owners can configure it to assign leads automatically to each representative. Administrators only need to create the flow in the solution’s automation process builder and include rules for email notifications.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Crust CRM Position In Our Categories

Since companies have special business-related demands, it is wise they abstain from paying for a one-size-fits-all, “perfect” software system. Nonetheless, it would be hard to discover such a software solution even among branded software products. The practicable thing to undertake should be to spell out the various significant aspects which need analysis including key features, pricing, skill levels of staff, organizational size, etc. After which, you should follow through the product research exhaustively. Browse over some Crust CRM evaluations and look over each of the software solutions in your list in detail. Such detailed product research guarantee you steer clear of poorly fit apps and buy the one which provides all the features you require business requires.

Position of Crust CRM in our main categories:

TOP 500

Crust CRM is one of the top 500 CRM Software products

If you are considering Crust CRM it might also be beneficial to examine other subcategories of CRM Software collected in our base of SaaS software reviews.

Since each enterprise has specific business requirements, it is sensible for them to abstain from searching for a one-size-fits-all perfect software solution. Needless to say, it would be futile to try to find such a system even among popular software platforms. The smart thing to do would be to catalog the various essential aspects that require consideration such as required features, finances, skill levels of staff members, company size etc. Then, you should do your groundwork thoroughly. Read some Crust CRM CRM Software reviews and check out each of the other solutions in your shortlist in detail. Such exhaustive groundwork can ensure you reject ill-fitting applications and select the solution that provides all the aspects you require for business success.

How Much Does Crust CRM Cost?

Crust CRM Pricing Plans:

Free Trial

Crust CRM

Contact vendor

Crust CRM is a full-featured customer relationship management solution. If you are interested in this product, you can request custom enterprise pricing via the website’s contact form.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Crust CRM reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Crust CRM. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based


  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English
  • German
  • Spanish

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Crust CRM pricing details?

Crust CRM Pricing Plans:

Free Trial

Crust CRM

Contact vendor

Crust CRM is a full-featured customer relationship management solution. If you are interested in this product, you can request custom enterprise pricing via the website’s contact form.

What integrations are available for Crust CRM?

Crust CRM can integrate with a wide array of third-party solutions through webhooks. Among these are the following:

  • Google Apps
  • MailChimp
  • Typeform
  • HubSpot
  • Asana
  • Dropbox
  • Jira
  • Zendesk
  • Squarespace
  • Drip
  • Wave
  • ClickSend SMS
  • GoToWebinar

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Reviewed By Nestor Gilbert
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