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CustomerSure REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 7.4

What is CustomerSure?

CustomerSure is a customer feedback and follow-up tool to get you closer to your target customers. It allows companies to automatically gather as well as respond to feedback from all your customers. Many organizations, such as dental, law, and accounting firms, membership associations, and online retailers, use the solution to easily identify customer problems and handle them appropriately.

These organizations that are using the tool benefit from better sales, fewer lost clients, and increased positive reviews and references.

A simple web-based software, CustomerSure works by giving a lightning-fast survey tool as well as a “customer service bolt-on” for your company website; as well as by giving a business dashboard to help you track and act on the customer feedback you get.

Overview of CustomerSure Benefits

Using CustomerSure, a company can easily create a dedicated customer service area on its website, making it easy to: create easy and effective satisfaction surveys; get feedback from a number of feedback tools; get real-time feedback which you can share with your whole team; handle actions and responses for every feedback from your customers; and effectively track and report on the various levels of customer satisfaction.

The CustomerSure’s survey tool allows your company to create and send satisfaction surveys in just a few seconds. These surveys deliver you maximum returns since they are quick and easy for customers to finish. By providing customers satisfaction surveys after every interaction (sale, contact, or support), you have best chance to easily solve problems or issues that may arise, and to make sure you get maximum customer retention. By promptly responding to feedback, you also increase levels of brand loyalty and satisfaction, and hopefully more recommendations.

  • CustomerSure is an award-winning customer feedback software.
  • Real-time, actionable feedback – the software helps you deliver a superb customer experience to help your company grow.
  • The app is focused not just on measuring satisfaction, but making it easy for you to improve it
  • You can increase loyalty, brand perception and customer retention. You get all the reports you’d expect, but more importantly you make sure every customer is happy.
  • The app is designed to make you look good – simple and lightning fast, the product delivers an excellent feedback experience to your customers. This also means industry-leading response rates.
  • There is personal involvement from industry experts to make sure your customer feedback project is successful – the app gives you as much help as you need and the vendor says they work hard to maintain their outstanding reputation for service.
  • Guaranteed or your money back. Because the app has a large base of happy customers around the world the vendor says they know you’ll get huge benefits – so they choose to make your decision risk-free.

Overview of CustomerSure Features

  • Quick and easy-to-answer customer satisfaction surveys
  • Easy-to-create customer service pages that can be integrated easily onto your website
  • Central feedback stream which can be shared with your team
  • Task management
  • Reporting tools to monitor customer satisfaction issues and trends

What Problems Will CustomerSure Solve?

A. Increased sales: A retailer specializing in technical books and software runs three teams in which each person is responsible for both service and sales. Better service led to record sales for the pilot team, after which the second and third teams demanded Cortado too. The key feature is the ability to spot problems and impress customers by fixing things immediately.

B. Retention and referrals: A blood donor service relies on the loyalty and goodwill of the donors in order to provide their life-saving service. With insights from feedback they can ensure every donor feels they’re being treated like a VIP, which means they’ll continue to volunteer. The reporting and analysis features help everyone, whatever their role, to understand what’s important to donors so they can deliver a first-rate experience every time.

C. Improving service: An energy supplier uses feedback to retain hard-won customers. It operates in a highly competitive market and understands that customer retention is critical for rapid growth, but depends on customers being completely satisfied.

CustomerSure Position In Our Categories

Position of CustomerSure in our main categories:

200

CustomerSure is one of the top 200 Customer Support Softwareproducts

200

CustomerSure is one of the 200
Customer Support Software products


If you are interested in CustomerSure it could also be sensible to analyze other subcategories of Best Customer Support Software listed in our base of SaaS software reviews.Call Center Software, Help Desk & Ticketing Software, Remote Support Software

It's important to keep in mind that hardly any software in the Customer Support Software category is going to be an ideal solution able to match all the requirements of different company types, sizes and industries. It may be a good idea to read a few CustomerSure reviews first as certain solutions may dominate just in a really narrow group of applications or be created with a really specific industry in mind. Others can operate with an intention of being easy and intuitive and therefore lack complex functions needed by more experienced users. There are also apps that cater to a broad group of customers and provide a powerful feature set, however this in most cases comes at a more expensive price of such a software. Be certain that you're aware of your needs so that you buy a service that provides specifically the elements you search for.

How Much Does CustomerSure Cost?

CustomerSure Pricing Plans:
Free trial
Starter
$79/month
Feedback Pro
$149/month
Enterprise
$499/month

The tool offers a 14-day free trial on all plans.

  • Starter: $79/month
  • Feedback Pro: $149/month
  • Enterprise: $499/month

For those companies that have more special customer satisfaction needs, contact the company for the pricing plan according to their needs and budget.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CustomerSure reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CustomerSure. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

3

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TRAINING

What are CustomerSure pricing details?

CustomerSure Pricing Plans:
Free trial
Starter
$79/month
Feedback Pro
$149/month
Enterprise
$499/month

The tool offers a 14-day free trial on all plans.

  • Starter: $79/month
  • Feedback Pro: $149/month
  • Enterprise: $499/month

For those companies that have more special customer satisfaction needs, contact the company for the pricing plan according to their needs and budget.

What integrations are available for CustomerSure?

CustomerSure integrates with most CRM systems as well as

  • Magento
  • Shopify
  • Xero
  • BigCommerce
  • Sage One
  • BCC
  • API
  • Google Apps Email Integration

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