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iTouchVision Customer Service REVIEW

Customer Support Software

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What is iTouchVision Customer Service?

iTouchVision Customer Service is a comprehensive B2B service desk allowing agents to track and manage a variety of requests. All of the requests can be followed and dealt with separately, and have their own reference numbers for agents to prioritize and solve in accordance to what was initially agreed in the SLA. As one would expect, iTouchVision offers 24/7 online support, while the expert team can be reached also via email and phone.

Currently, iTouchVision has more than 250,000 satisfied customer, and it is constantly adding new and prominent names on the list. What customers seem to appreciate the most is payment integration, its scope being simply unique in the customer service industry. What we intend to say is that iTouchVision requires only a merchant account to work with any payment card provided, and is available for mobile usage too. In fact, the iTouch mobile applications are designed to fit the billing and needs of any business.

Overview of iTouchVision Customer Service Benefits

iTouchVision Service Desk is a complete IT service management solution, designed to deliver the so-called Single Point of Contact (SPOC), and to respond to the needs of users and IT technicians at the same time. The system is fully enabled to capture customer details, and track separate interactions between agents and customers, or agents themselves. This being said, iTouchVision Service Desk unites customer service, CRM, and IT service management all under one roof.

The solution is foremost practical, even if users often describe it as a friendly, easy to interact with solution. As the company itself likes to say, they deliver customer confidence rather than customer service. We have a reason to believe that, knowing how customers can create their own statuses and priorities, and manage the request with a 360-degree view. On the agent’s side, the practical part is that he/she gets to update the status of the request, resend it, maintain an SMS/email relationship with the issuer, and on top of that – to convert it in a case. Further on, requests are categorized in groups, related to similar cases, and updated with notes for the agent to be able to capture all relevant information. A full audit history is also available.

As we already mentioned, iTouchVision integrates all payment providers. You can use it on any mobile device (the app is fully customizable), and get paid instantly regardless of the bank, as this product works with every bank in the UK, Europe, USA, Canada, Australia, and South America. International transfer systems won’t be a problem either.

Finally, working with iTouchVision Service Desk is easy and fast, mostly due to the respectable degree of configuration for each user. Both the web and mobile-based forms are customized without coding knowledge, which makes the product suitable even for the least-savvy teams out there.

Overview of iTouchVision Customer Service Features

  • Workflow & Action Engine
  • Report Rules
  • SLA
  • Email & Communication
  • Templates
  • Push Notifications
  • Auto-Distribution of Work
  • Incoming calls
  • Customer History
  • Analytics & Reporting
  • Customized Reports
  • Multi-Language
  • Personalization
  • Auto-routing and Offline Sync
  • MobileWorker
  • Cloud Security

What Problems Will iTouchVision Customer Service Solve?

Capturing information – A company offering a variety of products and services catering to the needs of the customer has to manage every piece of information to ensure maximum output. iTouchVision’s dynamic eForms with smart plugins are the key to achieving instant communication. No IT skills are required to design these eForms. One can set up the form with personalisation, user-defined fields, plugins, and validations and capture the details from the user. These eForms are accessible over mobile and desktop, the information is stored in a standard format in the cloud.

Modules & Features: Contact Centre, Service Desk, Plugins, Mobile Apps.

Data centralisation – An organisation has to store chunks of data related to their employees, products, assets, customers and external parties. To avoid cluttering, organize all the information related to assets, customers, suppliers, vendors and employees in a centralized directory. Associate and link the related data to have a 360-degree view of relations and reciprocal! This aids in precise analytics and ends woes of searching any record.

Modules & Features: Master data management, Relationships & Hierarchy, Dashboards.

Security and access – Having different people accessing the information and making changes can create havoc, put a question on the integrity of the data and ultimately cause a loss. Role-based access control helps to provide rights of accessibility with security and can be set up easily by the administrator to govern compliance.

Modules & Features: Role-based access control, Cloud security, Encryption, Dynamic Forms

Awards & Quality Certificates


iTouchVision Customer Service Position In Our Categories

Position of iTouchVision Customer Service in our main categories:


iTouchVision Customer Service is one of the top 200 Customer Support Softwareproducts


iTouchVision Customer Service is one of the 200
Customer Support Software products

If you are considering iTouchVision Customer Service it may also be a good idea to investigate other subcategories of Best Customer Support Software gathered in our base of B2B software reviews.Live Chat Software, Help Desk & Ticketing Software, IT Service Management Software

Since each company has particular business wants, it is prudent for them to abstain from searching for a one-size-fits-all faultless software solution. Needless to say, it would be useless to try to find such a platform even among widely used software platforms. The intelligent thing to do would be to jot down the various essential factors that need consideration such as key features, budget, skill levels of employees, company size etc. Then, you should do your research thoroughly. Read some iTouchVision Customer Service reviews and look into each of the other systems in your shortlist in detail. Such comprehensive homework can ensure you reject ill-fitting applications and select the app that presents all the aspects you need for business success.

How Much Does iTouchVision Customer Service Cost?

iTouchVision Customer Service Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

iTouchVision Customer Service Software is priced on quote basis, and you should contact the company to have your monthly subscription calculated.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and iTouchVision Customer Service reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with iTouchVision Customer Service. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.





Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • English
Pricing Model
  • Monthly payment
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Cloud Hosted

What Support Does This Vendor Offer?


What are iTouchVision Customer Service pricing details?

iTouchVision Customer Service Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

iTouchVision Customer Service Software is priced on quote basis, and you should contact the company to have your monthly subscription calculated.

What integrations are available for iTouchVision Customer Service?

iTouchVision Customer Service Software integrates with most of the apps that have open-ended connectivity and compatibility. The system is highly configurable to meet the integration and business requirements.

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