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iTouchVision Customer Service Review

iTouchVision Customer Service
Our score: 7.8 User satisfaction: 97%

What is iTouchVision Customer Service?

iTouchVision Customer Service is a comprehensive B2B service desk allowing agents to track and manage a variety of requests. All of the requests can be followed and dealt with separately, and have their own reference numbers for agents to prioritize and solve in accordance to what was initially agreed in the SLA. As one would expect, iTouchVision offers 24/7 online support, while the expert team can be reached also via email and phone.

Currently, iTouchVision has more than 250,000 satisfied customer, and it is constantly adding new and prominent names on the list. What customers seem to appreciate the most is payment integration, its scope being simply unique in the customer service industry. What we intend to say is that iTouchVision requires only a merchant account to work with any payment card provided, and is available for mobile usage too. In fact, the iTouch mobile applications are designed to fit the billing and needs of any business.

Overview of iTouchVision Customer Service Benefits

iTouchVision Service Desk is a complete IT service management solution, designed to deliver the so-called Single Point of Contact (SPOC), and to respond to the needs of users and IT technicians at the same time. The system is fully enabled to capture customer details, and track separate interactions between agents and customers, or agents themselves. This being said, iTouchVision Service Desk unites customer service, CRM, and IT service management all under one roof.

The solution is foremost practical, even if users often describe it as a friendly, easy to interact with solution. As the company itself likes to say, they deliver customer confidence rather than customer service. We have a reason to believe that, knowing how customers can create their own statuses and priorities, and manage the request with a 360-degree view. On the agent’s side, the practical part is that he/she gets to update the status of the request, resend it, maintain an SMS/email relationship with the issuer, and on top of that – to convert it in a case. Further on, requests are categorized in groups, related to similar cases, and updated with notes for the agent to be able to capture all relevant information. A full audit history is also available.

As we already mentioned, iTouchVision integrates all payment providers. You can use it on any mobile device (the app is fully customizable), and get paid instantly regardless of the bank, as this product works with every bank in the UK, Europe, USA, Canada, Australia, and South America. International transfer systems won’t be a problem either.

Finally, working with iTouchVision Service Desk is easy and fast, mostly due to the respectable degree of configuration for each user. Both the web and mobile-based forms are customized without coding knowledge, which makes the product suitable even for the least-savvy teams out there.

Overview of iTouchVision Customer Service Features

  • Workflow & Action Engine
  • Report Rules
  • SLA
  • Email & Communication
  • Templates
  • Push Notifications
  • Auto-Distribution of Work
  • Incoming calls
  • Customer History
  • Analytics & Reporting
  • Customized Reports
  • Multi-Language
  • Personalization
  • Auto-routing and Offline Sync
  • MobileWorker
  • Cloud Security

What Problems Will iTouchVision Customer Service Solve?

Capturing information – A company offering a variety of products and services catering to the needs of the customer has to manage every piece of information to ensure maximum output. iTouchVision’s dynamic eForms with smart plugins are the key to achieving instant communication. No IT skills are required to design these eForms. One can set up the form with personalisation, user-defined fields, plugins, and validations and capture the details from the user. These eForms are accessible over mobile and desktop, the information is stored in a standard format in the cloud.

Modules & Features: Contact Centre, Service Desk, Plugins, Mobile Apps.

Data centralisation – An organisation has to store chunks of data related to their employees, products, assets, customers and external parties. To avoid cluttering, organize all the information related to assets, customers, suppliers, vendors and employees in a centralized directory. Associate and link the related data to have a 360-degree view of relations and reciprocal! This aids in precise analytics and ends woes of searching any record.

Modules & Features: Master data management, Relationships & Hierarchy, Dashboards.

Security and access – Having different people accessing the information and making changes can create havoc, put a question on the integrity of the data and ultimately cause a loss. Role-based access control helps to provide rights of accessibility with security and can be set up easily by the administrator to govern compliance.

Modules & Features: Role-based access control, Cloud security, Encryption, Dynamic Forms

iTouchVision Customer Service Position In Our Categories

Bearing in mind companies have distinct business-related requirements, it is only sensible they steer clear of subscribing to an all-in-one, “perfect” software system. However, it is difficult to chance on such an app even among branded software solutions.
The reasonable thing to undertake can be to write down the different significant aspects that merit consideration including key features, costing, skill capability of staff members, organizational size, etc. After which, you should double down on the research systematically. Go over these iTouchVision Customer Service evaluations and scrutinize the other software solutions in your shortlist in detail. Such comprehensive research makes sure you circumvent unfit software products and subscribe to the one that provides all the function your business requires for optimal results.

Position of iTouchVision Customer Service in our main categories:

TOP 200

iTouchVision Customer Service is one of the top 200 Customer Support Software products

If you are interested in iTouchVision Customer Service it may also be sensible to investigate other subcategories of Customer Support Software gathered in our base of SaaS software reviews.

Since each enterprise has unique business requirements, it is sensible for them to refrain from searching for a one-size-fits-all faultless software system. Needless to say, it would be futile to try to find such a system even among market-leading software solutions. The intelligent thing to do would be to catalog the various important factors that require consideration such as main features, budget, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some iTouchVision Customer Service Customer Support Software reviews and investigate each of the other apps in your shortlist in detail. Such in-depth homework can make certain you reject ill-fitting systems and choose the solution that offers all the elements you require for business success.

How Much Does iTouchVision Customer Service Cost?

iTouchVision Customer Service Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

iTouchVision Customer Service Software is priced on quote basis, and you should contact the company to have your monthly subscription calculated.

User Satisfaction

Positive Social Media Mentions 97
Negative Social Media Mentions 3

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and iTouchVision Customer Service reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with iTouchVision Customer Service. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are iTouchVision Customer Service pricing details?

iTouchVision Customer Service Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

iTouchVision Customer Service Software is priced on quote basis, and you should contact the company to have your monthly subscription calculated.

What integrations are available for iTouchVision Customer Service?

iTouchVision Customer Service Software integrates with most of the apps that have open-ended connectivity and compatibility. The system is highly configurable to meet the integration and business requirements.

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Reviewed By Louie Andre
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