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iTouchVision Customer Service Review
What is iTouchVision Customer Service?
iTouchVision Customer Service is a comprehensive B2B service desk allowing agents to track and manage a variety of requests. All of the requests can be followed and dealt with separately, and have their own reference numbers for agents to prioritize and solve in accordance to what was initially agreed in the SLA. As one would expect, iTouchVision offers 24/7 online support, while the expert team can be reached also via email and phone.
Currently, iTouchVision has more than 250,000 satisfied customer, and it is constantly adding new and prominent names on the list. What customers seem to appreciate the most is payment integration, its scope being simply unique in the customer service industry. What we intend to say is that iTouchVision requires only a merchant account to work with any payment card provided, and is available for mobile usage too. In fact, the iTouch mobile applications are designed to fit the billing and needs of any business.
Show MoreOverview of iTouchVision Customer Service Benefits
iTouchVision Service Desk is a complete IT service management solution, designed to deliver the so-called Single Point of Contact (SPOC), and to respond to the needs of users and IT technicians at the same time. The system is fully enabled to capture customer details, and track separate interactions between agents and customers, or agents themselves. This being said, iTouchVision Service Desk unites customer service, CRM, and IT service management all under one roof.
The solution is foremost practical, even if users often describe it as a friendly, easy to interact with solution. As the company itself likes to say, they deliver customer confidence rather than customer service. We have a reason to believe that, knowing how customers can create their own statuses and priorities, and manage the request with a 360-degree view. On the agent’s side, the practical part is that he/she gets to update the status of the request, resend it, maintain an SMS/email relationship with the issuer, and on top of that – to convert it in a case. Further on, requests are categorized in groups, related to similar cases, and updated with notes for the agent to be able to capture all relevant information. A full audit history is also available.
As we already mentioned, iTouchVision integrates all payment providers. You can use it on any mobile device (the app is fully customizable), and get paid instantly regardless of the bank, as this product works with every bank in the UK, Europe, USA, Canada, Australia, and South America. International transfer systems won’t be a problem either.
Finally, working with iTouchVision Service Desk is easy and fast, mostly due to the respectable degree of configuration for each user. Both the web and mobile-based forms are customized without coding knowledge, which makes the product suitable even for the least-savvy teams out there.
Show MoreOverview of iTouchVision Customer Service Features
- Workflow & Action Engine
- Report Rules
- SLA
- Email & Communication
- Templates
- Push Notifications
- Auto-Distribution of Work
- Incoming calls
- Customer History
- Analytics & Reporting
- Customized Reports
- Multi-Language
- Personalization
- Auto-routing and Offline Sync
- MobileWorker
- Cloud Security
What Problems Will iTouchVision Customer Service Solve?
Capturing information – A company offering a variety of products and services catering to the needs of the customer has to manage every piece of information to ensure maximum output. iTouchVision’s dynamic eForms with smart plugins are the key to achieving instant communication. No IT skills are required to design these eForms. One can set up the form with personalisation, user-defined fields, plugins, and validations and capture the details from the user. These eForms are accessible over mobile and desktop, the information is stored in a standard format in the cloud.
Modules & Features: Contact Centre, Service Desk, Plugins, Mobile Apps.
Data centralisation – An organisation has to store chunks of data related to their employees, products, assets, customers and external parties. To avoid cluttering, organize all the information related to assets, customers, suppliers, vendors and employees in a centralized directory. Associate and link the related data to have a 360-degree view of relations and reciprocal! This aids in precise analytics and ends woes of searching any record.
Modules & Features: Master data management, Relationships & Hierarchy, Dashboards.
Security and access – Having different people accessing the information and making changes can create havoc, put a question on the integrity of the data and ultimately cause a loss. Role-based access control helps to provide rights of accessibility with security and can be set up easily by the administrator to govern compliance.
Modules & Features: Role-based access control, Cloud security, Encryption, Dynamic Forms
iTouchVision Customer Service Position In Our Categories
Keeping in mind businesses have special business-related demands, it is sensible that they avoid going for an all-encompassing, ideal software. Just the same, it would be futile to pinpoint such a software solution even among popular software solutions. The clever step to do would be to spell out the various significant aspects which need examination like major features, costing, skill ability of the users, company size, etc. Next, you should conduct your research to a full extent. Read these iTouchVision Customer Service review articles and check out each of the software systems in your list in detail. Such well-rounded research ensures you keep away from poorly fit applications and subscribe to the system that provides all the benefits your business requires in growing the business.
Position of iTouchVision Customer Service in our main categories:
TOP
200
iTouchVision Customer Service is one of the top 200 Customer Support Software products
If you are interested in iTouchVision Customer Service it may also be sensible to analyze other subcategories of Customer Support Software collected in our base of B2B software reviews.
Each enterprise is different, and can need a special Customer Support Software solution that will be adjusted to their business size, type of clients and staff and even specific niche they support. It's not wise to count on getting an ideal services that is going to work for each company no matter what their history is. It may be a good idea to read a few iTouchVision Customer Service Customer Support Software reviews first and even then you should remember what the software is intended to do for your business and your workers. Do you require a simple and intuitive solution with just elementary functions? Will you really use the complex tools required by experts and large enterprises? Are there any specific features that are especially useful for the industry you work in? If you ask yourself these questions it is going to be much easier to find a reliable service that will match your budget.
How Much Does iTouchVision Customer Service Cost?
iTouchVision Customer Service Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are iTouchVision Customer Service pricing details?
iTouchVision Customer Service Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
iTouchVision Customer Service Software is priced on quote basis, and you should contact the company to have your monthly subscription calculated.
User Satisfaction
Positive Social Media Mentions
97
Negative Social Media Mentions
3
We are aware that when you make a decision to buy a Customer Support Software it’s crucial not only to learn how professionals score it in their reviews, but also to find out if the real users and businesses that purchased these solutions are actually satisfied with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and iTouchVision Customer Service reviews across a broad range of social media sites. The data is then displayed in a simple to digest way showing how many customers had positive and negative experience with iTouchVision Customer Service. With that information at your disposal you should be ready to make an informed business decision that you won’t regret.
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
- Windows Mobile
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for iTouchVision Customer Service?
iTouchVision Customer Service Software integrates with most of the apps that have open-ended connectivity and compatibility. The system is highly configurable to meet the integration and business requirements.
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