CXQuest Review
What is CXQuest?
CXQuest is CXGroup’s SaaS customer experience and retention management solution trusted by some of the leading companies from different industries. Rated as one of the most innovative EFM solution vendors, CXGroup offers customer experience transformation solutions that can be integrated with more than 200 other industry-leading software. The self-service platform is also fully customizable and allows businesses to manage customer engagements more easily and effectively.
It provides customer intelligence through behavioral tracking and helps predict churn more accurately. The key modules offered by the publisher includes, retention management, multi-channel surveys, service analysis, behavioral tracking, customer knowledge improvement and online reputation tracking and improvement using more than 25 review sites.
Show MoreOverview of CXQuest Benefits
CXQuest uses big-data methods to predict churn, analyzes incidents and experiences and is suitable for enterprises with recurring revenue models. The customer experience platform allows businesses to analyze service team-customer communication and supports various channels, including call centers, emails, text messages, Salesforce fields and Zendesk support tickets. CXQuest also makes it easier to collect reviews from more than 25 review sites, including Tripadvisor, Twitter and Yelp and analyzes comments, feedback and more. It automatically collects data and provides Facebook-specific parameters that allow collecting wall posts, messages, comments and keyword searches, while Twitter-specific parameters allow collecting tweet stream and keywords.
Back-end data is another important source of customer’s experience and the software allows importing, collecting and analyzing data from various sources, including Google Sheets, Magento, MySql and Zapier. Google alerts interface allows collecting and analyzing online information about a company, which can be configured right from within the software. CXQuest sends automatic notifications when Google alerts find any new content or mention of the company.
The software intelligently and constantly listens to the incoming data and alerts in case an urgent action is needed. Once the platform has collected enough data, it analyzes and provides detailed customer segmentation, which helps marketers run more effective retention marketing campaigns. The platform provides insightful and detailed information and supports various kind of analysis, including journey, organizational, impact, root cause, category and benchmark analysis.
Show MoreOverview of CXQuest Features
- Retention management
- Multi-channel surveys
- Service communication analysis
- Behavioral tracking
- Online and social media reputation tracking and improvement
- Customer knowledge improvement
- Multi-channel feedback collection
- Facebook and twitter specific parameters
- External experience data
- Google alerts
- Recovery management
- Retention marketing
- CLV predictions
- Experienced based segmentation
- CX analysis
- Adaptable and scalable
- Self-service platform
- Data export
CXQuest Position In Our Categories
Since companies have specific business-related requirements, it is only prudent they avoid going for an all-in-one, “perfect” software product. Just the same, it is difficult to discover such a software system even among widely used software solutions. The efficient thing to do can be to jot down the varied key aspects that entail careful thought such as important features, pricing, skill aptitude of staff, company size, etc. The second step is, you must conduct the product research exhaustively. Read some of these CXQuest evaluations and check out the other applications in your list in detail. Such comprehensive research ascertains you keep away from ill-fitting apps and select the one which provides all the aspects your business requires for optimal results.
Position of CXQuest in our main categories:
TOP
200
CXQuest is one of the top 200 Customer Experience Management Software products
If you are interested in CXQuest it might also be beneficial to examine other subcategories of Customer Experience Management Software listed in our base of B2B software reviews.
It's crucial to realize that hardly any software in the Customer Experience Management Software category will be an ideal solution that can fulfill all the goals of various company types, sizes and industries. It may be a good idea to read a few CXQuest Customer Experience Management Software reviews first as specific solutions might dominate only in a really narrow group of applications or be created with a really specific industry in mind. Others might operate with an intention of being simple and intuitive and as a result lack complicated functions desired by more experienced users. There are also solutions that support a wide group of users and offer a powerful feature set, but that frequently comes at a more significant price of such a software. Make sure you're aware of your needs so that you buy a solution that provides exactly the functionalities you search for.
How Much Does CXQuest Cost?
CXQuest Pricing Plans:
Free Trial
What are CXQuest pricing details?
CXQuest Pricing Plans:
Free Trial
CXQuest’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
User Satisfaction
Positive Social Media Mentions
1
Negative Social Media Mentions
0
We know that when you make a decision to purchase a Customer Experience Management Software it’s important not only to see how professionals evaluate it in their reviews, but also to find out whether the real people and companies that use this software are actually content with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and CXQuest reviews across a wide array of social media sites. The information is then featured in an easy to digest format showing how many clients had positive and negative experience with CXQuest. With that information at hand you will be prepared to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for CXQuest?
CXQuest integrates with the following business systems and applications:
- Trello
- Google Calendar
- Slack
- Webhooks, IMAP and Email by Zapier
- Pipedrive
- WordPress
- Evernote
- Typeform
- Google Contacts
- ActiveCampaign
- Infusionsoft
- Hubspot
- Asana
- Dropbox
- Salesforce
- Zendesk
- Eventbrite
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