CXQuest Review
What is CXQuest?
CXQuest is CXGroup’s SaaS customer experience and retention management solution trusted by some of the leading companies from different industries. Rated as one of the most innovative EFM solution vendors, CXGroup offers customer experience transformation solutions that can be integrated with more than 200 other industry-leading software. The self-service platform is also fully customizable and allows businesses to manage customer engagements more easily and effectively.
It provides customer intelligence through behavioral tracking and helps predict churn more accurately. The key modules offered by the publisher includes, retention management, multi-channel surveys, service analysis, behavioral tracking, customer knowledge improvement and online reputation tracking and improvement using more than 25 review sites.
Show MoreOverview of CXQuest Benefits
CXQuest uses big-data methods to predict churn, analyzes incidents and experiences and is suitable for enterprises with recurring revenue models. The customer experience platform allows businesses to analyze service team-customer communication and supports various channels, including call centers, emails, text messages, Salesforce fields and Zendesk support tickets. CXQuest also makes it easier to collect reviews from more than 25 review sites, including Tripadvisor, Twitter and Yelp and analyzes comments, feedback and more. It automatically collects data and provides Facebook-specific parameters that allow collecting wall posts, messages, comments and keyword searches, while Twitter-specific parameters allow collecting tweet stream and keywords.
Back-end data is another important source of customer’s experience and the software allows importing, collecting and analyzing data from various sources, including Google Sheets, Magento, MySql and Zapier. Google alerts interface allows collecting and analyzing online information about a company, which can be configured right from within the software. CXQuest sends automatic notifications when Google alerts find any new content or mention of the company.
The software intelligently and constantly listens to the incoming data and alerts in case an urgent action is needed. Once the platform has collected enough data, it analyzes and provides detailed customer segmentation, which helps marketers run more effective retention marketing campaigns. The platform provides insightful and detailed information and supports various kind of analysis, including journey, organizational, impact, root cause, category and benchmark analysis.
Show MoreOverview of CXQuest Features
- Retention management
- Multi-channel surveys
- Service communication analysis
- Behavioral tracking
- Online and social media reputation tracking and improvement
- Customer knowledge improvement
- Multi-channel feedback collection
- Facebook and twitter specific parameters
- External experience data
- Google alerts
- Recovery management
- Retention marketing
- CLV predictions
- Experienced based segmentation
- CX analysis
- Adaptable and scalable
- Self-service platform
- Data export
CXQuest Position In Our Categories
Since businesses have distinct business-related requirements, it is practical they abstain from choosing an all-encompassing, “perfect” software. Just the same, it would be difficult to try to stumble on such application even among branded software solutions. The sensible step to do would be to tabulate the numerous significant factors that merit scrutiny such as critical features, price plans, technical skill ability of staff, business size, etc. Thereafter, you must do your product research comprehensively. Have a look at some CXQuest review articles and explore the other software options in your shortlist in detail. Such detailed product investigation ascertain you steer clear of poorly fit applications and pay for the system that has all the features your business requires.
Position of CXQuest in our main categories:
TOP
200
CXQuest is one of the top 200 Customer Experience Management Software products
If you are considering CXQuest it could also be sensible to analyze other subcategories of Customer Experience Management Software listed in our base of B2B software reviews.
Every company has different wants and needs a software that can be personalized for their size, type of employees and buyers, and the specific industry they are in. For these reasons, no system can proffer perfect functionality out-of-the-box. When you try to find a software system, first be sure what you need it for. Read some CXQuest Customer Experience Management Software reviews and ask yourself do you need basic tools or do you require complex tools? Are there any industry-specific functionalities that you are seeking? Get the answers to these queries to help your search. There are lots of aspects that you need to mull over and these include your budget, particular business wants, your company size, integration needs etc. Take your time, try out a few free trials, and finally select the platform that offers all that you want to improve your organization effectiveness and productivity.
How Much Does CXQuest Cost?
CXQuest Pricing Plans:
Free Trial
What are CXQuest pricing details?
CXQuest Pricing Plans:
Free Trial
CXQuest’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
User Satisfaction
Positive Social Media Mentions
1
Negative Social Media Mentions
0
We know that when you choose to purchase a Customer Experience Management Software it’s crucial not only to see how experts score it in their reviews, but also to check if the actual users and businesses that purchased these solutions are actually happy with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CXQuest reviews across a broad array of social media sites. The data is then featured in an easy to digest way indicating how many users had positive and negative experience with CXQuest. With that information at your disposal you should be equipped to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for CXQuest?
CXQuest integrates with the following business systems and applications:
- Trello
- Google Calendar
- Slack
- Webhooks, IMAP and Email by Zapier
- Pipedrive
- WordPress
- Evernote
- Typeform
- Google Contacts
- ActiveCampaign
- Infusionsoft
- Hubspot
- Asana
- Dropbox
- Salesforce
- Zendesk
- Eventbrite
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