CXQuest Review
What is CXQuest?
CXQuest is CXGroup’s SaaS customer experience and retention management solution trusted by some of the leading companies from different industries. Rated as one of the most innovative EFM solution vendors, CXGroup offers customer experience transformation solutions that can be integrated with more than 200 other industry-leading software. The self-service platform is also fully customizable and allows businesses to manage customer engagements more easily and effectively.
It provides customer intelligence through behavioral tracking and helps predict churn more accurately. The key modules offered by the publisher includes, retention management, multi-channel surveys, service analysis, behavioral tracking, customer knowledge improvement and online reputation tracking and improvement using more than 25 review sites.
Show MoreOverview of CXQuest Benefits
CXQuest uses big-data methods to predict churn, analyzes incidents and experiences and is suitable for enterprises with recurring revenue models. The customer experience platform allows businesses to analyze service team-customer communication and supports various channels, including call centers, emails, text messages, Salesforce fields and Zendesk support tickets. CXQuest also makes it easier to collect reviews from more than 25 review sites, including Tripadvisor, Twitter and Yelp and analyzes comments, feedback and more. It automatically collects data and provides Facebook-specific parameters that allow collecting wall posts, messages, comments and keyword searches, while Twitter-specific parameters allow collecting tweet stream and keywords.
Back-end data is another important source of customer’s experience and the software allows importing, collecting and analyzing data from various sources, including Google Sheets, Magento, MySql and Zapier. Google alerts interface allows collecting and analyzing online information about a company, which can be configured right from within the software. CXQuest sends automatic notifications when Google alerts find any new content or mention of the company.
The software intelligently and constantly listens to the incoming data and alerts in case an urgent action is needed. Once the platform has collected enough data, it analyzes and provides detailed customer segmentation, which helps marketers run more effective retention marketing campaigns. The platform provides insightful and detailed information and supports various kind of analysis, including journey, organizational, impact, root cause, category and benchmark analysis.
Show MoreOverview of CXQuest Features
- Retention management
- Multi-channel surveys
- Service communication analysis
- Behavioral tracking
- Online and social media reputation tracking and improvement
- Customer knowledge improvement
- Multi-channel feedback collection
- Facebook and twitter specific parameters
- External experience data
- Google alerts
- Recovery management
- Retention marketing
- CLV predictions
- Experienced based segmentation
- CX analysis
- Adaptable and scalable
- Self-service platform
- Data export
CXQuest Position In Our Categories
Knowing that businesses have unique business wants, it is logical that they avoid paying for an all-encompassing, ”best” solution. However, it would be futile to try to discover such application even among well-known software products. The correct step to do is to take note of the various critical factors that merit analysis including critical features, pricing, technical skill levels of staff, organizational size, etc. Then, you must conduct the product research exhaustively. Read some CXQuest evaluations and scrutinize the other software systems in your shortlist in detail. Such detailed product research ascertain you circumvent ill-fitting software products and buy the one that includes all the features your company requires.
Position of CXQuest in our main categories:
TOP
200
CXQuest is one of the top 200 Customer Experience Management Software products
If you are interested in CXQuest it could also be sensible to analyze other subcategories of Customer Experience Management Software collected in our base of B2B software reviews.
Every company has different needs and needs an application that can be customized for their size, type of staff members and clients, and the specific industry they are in. For these reasons, no system can proffer perfect features off-the-shelf. When you look for a software system, first be sure what you require it for. Read some CXQuest Customer Experience Management Software reviews and ask yourself do you desire basic features or do you require advanced features? Are there any industry-specific tools that you are seeking? Obtain the answers to these questions to help your search. There are lots of aspects that you need to consider and these include your finances, particular business requirements, your company size, integration requirements etc. Take your time, try out a few free trials, and finally select the system that provides all that you require to boost your firm competence and productivity.
How Much Does CXQuest Cost?
CXQuest Pricing Plans:
Free Trial
What are CXQuest pricing details?
CXQuest Pricing Plans:
Free Trial
CXQuest’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
User Satisfaction
Positive Social Media Mentions
1
Negative Social Media Mentions
0
We are aware that when you decide to purchase a Customer Experience Management Software it’s vital not only to learn how professionals evaluate it in their reviews, but also to find out whether the real users and businesses that purchased these solutions are indeed happy with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and CXQuest reviews across a wide array of social media sites. The information is then featured in a simple to understand form revealing how many people had positive and negative experience with CXQuest. With that information at hand you will be prepared to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for CXQuest?
CXQuest integrates with the following business systems and applications:
- Trello
- Google Calendar
- Slack
- Webhooks, IMAP and Email by Zapier
- Pipedrive
- WordPress
- Evernote
- Typeform
- Google Contacts
- ActiveCampaign
- Infusionsoft
- Hubspot
- Asana
- Dropbox
- Salesforce
- Zendesk
- Eventbrite
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