Price

£18.95

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RAPIDSPIKE REVIEW

Customer Experience Management Software

No user reviews
USER SATISFACTION 92%
OUR SCORE 7.0

What is RAPIDSPIKE?

RAPIDSPIKE is an advanced website monitoring platform that allows users to monitor performance, uptime, and user journeys using a single dashboard. The service is suitable for a variety of businesses and not-for-profit organizations, including small and medium businesses, web agencies, enterprises, government digital services, IT services companies and e-commerce websites.

The system provides real-world performance data of critical website and application processes for early identification of issues. From configuring custom alerts based on element errors or performance thresholds to visualization and measurement of customer journeys, the platform offers all the tools businesses need to stay ahead of the curve. Trusted by many industry leaders, RAPIDSPIKE ensures that users are always on top of their website’s performance and allows connecting to almost any device connected to the internet.

Overview of RAPIDSPIKE Benefits

RAPIDSPIKE provides all the features required for comprehensive performance, load and uptime testing and allows users to monitor and measure from a single hub. The platform automatically sends notification via a variety of sources, including email, text messages, calls, Slack, Webhooks and PegerDuty.

The live dashboards and TV mode shows data in real-time, allowing users to identify issues as soon as they occur. There is also no need of investing time and resources in server software installation as RAPIDSPIKE is a cloud-based solution. The critical process monitor allows users to monitor all important processes, including shopping carts, logins, contact forms and baskets.

The platform can also be used to benchmark key processes, which results in better understanding of the key processes, while screenshots are automatically generated during each step. It also recommends users which pages and ports to monitor and scans a website looking for HTTPS certificates. It tracks Google’s Safe Browsing list, which includes sites that have been marked as malware-infected or phishing sites. The platform can also be integrated with Slack, Google Analytics, Webhooks and PagerDuty and also tracks SEO scores. The advanced reporting and analysis tools allow comparing different websites and servers and help organize them into monthly league-table reports. All the raw data and logs can be exported in CSV format, while a monthly summary of all the monitors is sent directly into the inbox.

 

Overview of RAPIDSPIKE Features

  • Notifications
  • Multi-user accounts
  • Live, Multi-device dashboards
  • Public status pages
  • Global server network
  • Crisis escalation
  • Scenic backgrounds during downtime
  • Configurable data period
  • Critical process monitoring
  • Browser-based simulation
  • Performance thresholds
  • IP Addresses Geo-mapping
  • Error detection
  • Benchmarking
  • Key process visualization
  • Waterfall view of resources
  • Live data
  • Per-page traffic analysis
  • Website scanner
  • SSL Cipher monitor
  • Internal app messaging
  • Google safe browsing monitor
  • Alexa monitor
  • SEO statistics
  • Graphical reports
  • League tables
  • Raw data
  • Monthly summary

RAPIDSPIKE Position In Our Categories

Position of RAPIDSPIKE in our main categories:

50

RAPIDSPIKE is one of the top 50 Customer Experience Management Software products

50

RAPIDSPIKE is one of the top 50
Customer Experience Management Software products


If you are interested in RAPIDSPIKE it may also be sensible to check out other subcategories of Best Customer Experience Management Software gathered in our base of B2B software reviews:

It is crucial to note that hardly any app in the Customer Experience Management Software category is a perfect solution that can fulfill all the goals of different company types, sizes and industries. It may be a good idea to read a few RAPIDSPIKE reviews first as certain software might dominate just in a very narrow group of applications or be created with a very specific industry in mind. Others may operate with an idea of being simple and intuitive and as a result lack advanced elements needed by more experienced users. You can also come across services that focus on a wide group of users and provide a rich feature set, but this usually comes at a higher price of such a service. Be certain that you're aware of your requirements so that you buy a solution that has specifically the elements you search for.

How Much Does RAPIDSPIKE Cost?

RAPIDSPIKE Pricing Plans:

RAPIDSPIKE offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business:

Basic: Free

  • Unlimited alerts
  • Uptime monitors
  • Fixed Global monitoring network
  • Detailed reporting
  • 5-60 minutes checks

Professional: £18.95 +VAT/month

  • Basic features plus
  • Advanced monitors and alerts
  • Global monitoring
  • Up to 3 user accounts
  • 150 uptime monitors
  • 1-60 minute uptime checks
  • TV mode
  • Public status pages

Enterprise: Starting from £82.95 +VAT/month

  • Professional features plus
  • Performance monitors
  • Advanced alerts
  • On-demand global monitoring
  • 500 uptime monitors
  • Unlimited user accounts
  • Managed site analysis
  • Technical account manager
  • API access
  • Phone support

User Satisfaction

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and RAPIDSPIKE reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with RAPIDSPIKE. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

35

NEGATIVE SOCIAL MENTIONS

3

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Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Free
  • Monthly payment
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • TRAINING

What are RAPIDSPIKE pricing details?

RAPIDSPIKE Pricing Plans:

RAPIDSPIKE offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business:

Basic: Free

  • Unlimited alerts
  • Uptime monitors
  • Fixed Global monitoring network
  • Detailed reporting
  • 5-60 minutes checks

Professional: £18.95 +VAT/month

  • Basic features plus
  • Advanced monitors and alerts
  • Global monitoring
  • Up to 3 user accounts
  • 150 uptime monitors
  • 1-60 minute uptime checks
  • TV mode
  • Public status pages

Enterprise: Starting from £82.95 +VAT/month

  • Professional features plus
  • Performance monitors
  • Advanced alerts
  • On-demand global monitoring
  • 500 uptime monitors
  • Unlimited user accounts
  • Managed site analysis
  • Technical account manager
  • API access
  • Phone support

What integrations are available for RAPIDSPIKE?

RAPIDSPIKE offers the following connectivity options:

  • RESTful JSON API (only for enterprise package)
  • Slack
  • Google Analytics
  • Webhooks
  • PagerDuty

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