DataKnowl Review
What is DataKnowl?
DataKnowl is a cloud-based omnichannel solution created to enable businesses and organizations fully automate and optimize their Customer Service and Engagement processes and workflows. The software incorporates human-based support features and capabilities (DataKnowl Contact) with intelligent self-service that is driven by powerful artificial intelligence (V-Agent and V-Voice).
DataKnowl Contact provides businesses with a platform that centralizes their interaction and communication with their customers, enabling them to deliver customer support through all known channels (Web, SMS, email, social media, etc.).
With the power of AI, DataKnowl delivers top quality assistance to the customer. The V-Voice platform provides users with an intelligent conversational agent feature that is capable of handling voice calls and handle customer issues like a live agent can. WIth V-Agents, customer support is always available 24/7, seven days a week. These chatbots ensure that all customer chat queries are answered and addressed, helping companies achieve and maintain customer satisfaction when it comes to giving them customer support.
Show MoreOverview of DataKnowl Benefits
DataKnowl combines human capabilities and artificial intelligence to further improve and optimize the quality and delivery of customer service on all channels. The software support omnichannel delivery, enabling you to provide customer service through platforms and channels your clients prefer – phone, SMS, web, mobile, and social media – making it really convenient for them to get the support they deserve and easy for you to quickly adapt to your customers’ needs.
With DataKnowl, all services, information, tickets, and other interactions are centralized in a single location. This simplifies the management of all your customer service information and speeds up access to a single version of the truth. Your agents can easily obtain updated, single version of information, which greatly helps them in providing the fastest, most appropriate response to their customers’ issues and concerns as well as collaborating with other agents.
There are times when the volume of incoming calls is just too great. With DataKnowl’s AI-powered V-Voice and V-Agent functionality, you have AI conversational agents and chatbots that shares overwhelming load on your support channels by handling simple problems and only forwarding calls to operators when necessary. This helps reduce customers’ waiting time and shorten cues, which then leads to customers feeling appreciated and valued.
With DataKnowl, your customer support operations are running 24/7. And since it is powered by AI, your customers are effectively addressed and their issues resolved even when there are less human agents. This greatly improves satisfaction among your customers while you effectively bring down all customer support-related expenses.
Show MoreOverview of DataKnowl Features
- Contact Center
- Support Ticket System
- Live Support Chat
- Customer Portal
- Knowledge Base
- Voice
- Web
- SMS
- Social
- IP Messaging
- Video Chat Platforms
What Problems Will DataKnowl Solve?
For instance, in waste management and public utilities, companies providing the service have to deal with millions of end-users. To achieve this, they need to buy a lot of software to track requests from multiple channels, including e-mail and phone, but also social media.
Today, they need to buy a contact center software, a support ticket system, an email platform and so on and spend money on consulting service to keep all integrated, often with bad results, for example on the reporting side.
Also, as 80% of requests are low-value, this approach is very expensive. Self-service solutions can help reduce costs, and filtering complex requests to be routed to agents while providing answers to low-value requests in self-service. This is very complex to deploy, manage and at the end, to integrate with human agent software ecosystem.
This is why DataKnowl platform is born and growing because it provides one platform that provides both human tools, and AI-powered self-service.
Awards & Quality Certificates
DataKnowl Position In Our Categories
Since companies have unique business wants, it is only practical that they avoid buying an all-in-one, “perfect” software. Just the same, it is difficult to stumble on such an app even among recognizable software products. The sensible step to undertake can be to note down the varied vital aspects which need research such as major features, plans, skill ability of staff, business size, etc. The second step is, you must double down on the research systematically. Browse through some of these DataKnowl reviews and explore each of the software products in your shortlist in detail. Such detailed research can make sure you take out mismatched apps and choose the one that has all the function your business requires for success.
Position of DataKnowl in our main categories:
TOP
500
DataKnowl is one of the top 500 CRM Software products
Each enterprise has different needs and needs an application that can be customized for their size, type of employees and customers, and the particular industry they are in. For these reasons, no software can provide perfect functionality off-the-shelf. When you search a software product, first be sure what you need it for. Read some DataKnowl Customer Service Software reviews and ask yourself do you desire basic functionality or do you need sophisticated functionality? Are there any industry-specific tools that you are searching for? Find the answers to these queries to assist your search. There are multiple elements that you need to consider and these include your finances, specific business wants, your organization size, integration needs etc. Take your time, check out a few free trials, and finally zero in on the platform that presents all that you need to boost your company efficiency and productivity.
How Much Does DataKnowl Cost?
DataKnowl Pricing Plans:
Free Trial
Starter
Free
Standard
$8/month
Advanced
$25/month
Enterprise
$49/month
Plus
$89/month
What are DataKnowl pricing details?
DataKnowl Pricing Plans:
Free Trial
Starter
Free
Standard
$8/month
Advanced
$25/month
Enterprise
$49/month
Plus
$89/month
DataKnowl is offered in four different pricing packages. A free version is also available. Contact them today to know more enterprise pricing information.
Starter – Free
- Up to 3 Agents
- Unlimited Channels
- Web Widget
- Unified Communication (100 minutes per month)
- CRM included (1 Workgroup, max 3,000 contacts)
- Ticket System included
- Telephony (Voice essential, max 1 phone number)
- Self-service, Email support
Standard – $8/month
- All Starter features
- Unlimited Agents
- Unified Communication (250 minutes per month)
- CRM included (1 Workgroup, max 10,000 contacts)
- Telephony (Voice essential, max 3 phone numbers)
Advanced – $25/month
- All Standard features
- Unified Communication included (1,000 min/mo)
- CRM included (1 Workgroup, max 50,000 contacts)
Enterprise – $49/month
- All Advanced features
- Unified Communication included (2,000 min/mo)
- CRM included (3 Workgroups, max 100,000 contacts)
- Self-service, Email, Phone support
Plus – $89/month
- All Enterprise features
- Unified Communication included (unlimited min/mo)
- CRM included (10 Workgroups, unlimited contacts)
- Self-service, Email, Phone support
Other plans and pricing options are also available.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you choose to buy a Customer Service Software it’s vital not only to learn how professionals rank it in their reviews, but also to find out if the real clients and companies that purchased it are genuinely satisfied with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and DataKnowl reviews across a broad range of social media sites. The information is then presented in a simple to digest format showing how many customers had positive and negative experience with DataKnowl. With that information at your disposal you should be prepared to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for DataKnowl?
DataKnowl offers a solid API to achieve this full integration with legacy systems and third-party software.
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