Price

$15

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Deskero REVIEW

Help Desk Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 6.8

What is Deskero?

Deskero is a cloud-based help software that provides simple yet effective tools to integrate requests or inquiries coming from various channels (such as emails, social networks, chats, and websites) into a single database and put some order and sense into the chaos of modern customer care.

It aims to establish a new kind of relationship with customers, engaging and communicating with them in a very innovative and personal way through simple and smart use of social networks.

Deskero understands that today’s business ventures need to establish an open as well as constructive dialogue with their customers. By simplifying the management of service assistance that fully exploits social networks and other channels, the application offers companies very simple and yet effective tools to make customer support quicker, easier, and more modern.

Overview of Deskero Benefits

Deskero aims to empower businesses by helping them with the necessary tools to boost efficient customer communication. It is a robust and proactive helpdesk software which encourages businesses to reach out to their customers via chat, email, telephone, web, and social networking platforms. Businesses can monitor what customers are saying about them and their products. Companies can also check out their competitors online.

Deskero’s helpdesk tools allow companies to convert requests into support tickets, which can be prioritized and categorized in unlimited ways. One-click responses and automatic agent assignments also help keep customers in the loop on the status of their tickets or queries.

At the core of the Deskero platform is the basic ticket management system. Companies can collect feedback, queries, and other requests from their websites by using a special Deskero widget. In addition, they can direct outside requests that come in by web, email, chat, phone, or social media into one centralized portal. Requests can quickly be converted into tickets and prioritized.

It also has self-serve tools that companies can use to establish their own online knowledge bases, plus social media integrations to monitor relevant customer conversations. Deskero provides clients with more than 20 pre-made graphical report templates, as well as custom reporting tools.

Deskero is easy to implement and easy to use. Feedback widgets can be embedded in company websites and configured without the help from internal IT support channels. Visual reports can be quickly generated using Deskero’s pre-made templates.

Overview of Deskero Features

  • Advanced ticket system with a simplified workflow
  • Multi-channel support: email, chat, Twitter, Facebook, web
  • One click reply to tickets
  • Customizable database tailored to suit your needs
  • Immediate conversion of chat sessions into tickets
  • Easier email importing
  • Advanced ticket configuration rules for ticket dispatching
  • Reply macros in order to save time on most common tasks
  • Social monitor features to track and compare competition
  • Additional custom portals for specific products
  • Customizable feedback widget to use directly on the website
  • Complete knowledgebase for quick self service solutions
  • Advanced scenario execution
  • Easier migration of knowledgebase to social networks
  • Full Facebook integration
  • Full Twitter integration
  • Open Rest API
  • Complete set of reports & analytics
  • Safe and secure
  • Instant chat tickets
  • Integrated post-it system
  • Multiple chat widgets for different website sections
  • Fully customizable look&feel
  • Custom attention grabbers
  • Custom multilanguage automatic messages
  • Full service level management
  • Agent team work automation
  • Scenario automation for a faster workflow
  • Time tracking (manual)

Deskero Position In Our Categories

Position of Deskero in our main categories:

500

Deskero is one of the top 500 CRM Software products

100

Deskero is one of the top 100 Help Desk Software products

500

Deskero is one of the top 500
CRM Software products

100

Deskero is one of the top 100
Help Desk Software products


Deskero is also listed in the following subcategories:

Category:Position:Category:Position:
Feedback & Reviews Management Software#44
Category:Position:
Feedback & Reviews Management Software#44

It's important to note that virtually no software in the CRM Software category is going to be an ideal solution able to meet all the needs of various company types, sizes and industries. It may be a good idea to read a few Deskero reviews first as some services might excel only in a really narrow set of applications or be prepared with a very specific industry in mind. Others may work with an intention of being simple and intuitive and therefore lack complicated elements welcomed by more experienced users. There are also services that focus on a wide group of users and provide a powerful feature toolbox, but that usually comes at a more expensive cost of such a service. Make sure you're aware of your needs so that you purchase a service that has exactly the elements you look for.

How Much Does Deskero Cost?

Deskero Pricing Plans:

Deskero provides a completely free plan which does not require a credit card. It currently offers three paid plans:

Social: $15 per agent/month

  • Designed for social media managers
  • Unlimited agents
  • Basic multi-channel support
  • Complete social integration
  • Social monitor
  • Special social reports

Business: $38 per agent/month

  • For professional business use
  • Unlimited agents
  • Top clients management
  • Ticket configuration settings
  • Basic service level management
  • XML data export

Power: $78 per agent/month

  • For advanced ticket system features
  • Ticket merging
  • Scenario execution & automation
  • Domain-mapping
  • Multiple portals for your products
  • Advanced service level management
  • Free internal agents
  • Time tracking

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Deskero reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Deskero. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

1

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Windows Mobile
Language Support
  • USA
  • UK
  • Canada
  • International
  • China
  • Germany
  • India
  • Japan
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • EMAIL
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are Deskero pricing details?

Deskero Pricing Plans:

Deskero provides a completely free plan which does not require a credit card. It currently offers three paid plans:

Social: $15 per agent/month

  • Designed for social media managers
  • Unlimited agents
  • Basic multi-channel support
  • Complete social integration
  • Social monitor
  • Special social reports

Business: $38 per agent/month

  • For professional business use
  • Unlimited agents
  • Top clients management
  • Ticket configuration settings
  • Basic service level management
  • XML data export

Power: $78 per agent/month

  • For advanced ticket system features
  • Ticket merging
  • Scenario execution & automation
  • Domain-mapping
  • Multiple portals for your products
  • Advanced service level management
  • Free internal agents
  • Time tracking

What integrations are available for Deskero?

  • Twitter
  • Facebook
  • Google+
  • LinkedIn
  • YouTube
  • MySMS

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