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Deskero REVIEW

Help Desk Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 6.8

What is Deskero?

Deskero is a cloud-based help software that provides simple yet effective tools to integrate requests or inquiries coming from various channels (such as emails, social networks, chats, and websites) into a single database and put some order and sense into the chaos of modern customer care.

It aims to establish a new kind of relationship with customers, engaging and communicating with them in a very innovative and personal way through simple and smart use of social networks.

Deskero understands that today’s business ventures need to establish an open as well as constructive dialogue with their customers. By simplifying the management of service assistance that fully exploits social networks and other channels, the application offers companies very simple and yet effective tools to make customer support quicker, easier, and more modern.

Overview of Deskero Benefits

Deskero aims to empower businesses by helping them with the necessary tools to boost efficient customer communication. It is a robust and proactive helpdesk software which encourages businesses to reach out to their customers via chat, email, telephone, web, and social networking platforms. Businesses can monitor what customers are saying about them and their products. Companies can also check out their competitors online.

Deskero’s helpdesk tools allow companies to convert requests into support tickets, which can be prioritized and categorized in unlimited ways. One-click responses and automatic agent assignments also help keep customers in the loop on the status of their tickets or queries.

At the core of the Deskero platform is the basic ticket management system. Companies can collect feedback, queries, and other requests from their websites by using a special Deskero widget. In addition, they can direct outside requests that come in by web, email, chat, phone, or social media into one centralized portal. Requests can quickly be converted into tickets and prioritized.

It also has self-serve tools that companies can use to establish their own online knowledge bases, plus social media integrations to monitor relevant customer conversations. Deskero provides clients with more than 20 pre-made graphical report templates, as well as custom reporting tools.

Deskero is easy to implement and easy to use. Feedback widgets can be embedded in company websites and configured without the help from internal IT support channels. Visual reports can be quickly generated using Deskero’s pre-made templates.

Overview of Deskero Features

  • Streamlined workflows
  • Email, social media and SMS support
  • Single-click response
  • Chat session to ticket conversion
  • Customizable database tailored to suit your needs
  • Immediate conversion of chat sessions into tickets
  • Easier email importing
  • Advanced ticket configuration rules for ticket dispatching
  • Reply macros in order to save time on most common tasks
  • Social monitor features to track and compare competition
  • Additional custom portals for specific products
  • Customizable feedback widget to use directly on the website
  • Complete knowledgebase for quick self service solutions
  • Advanced scenario execution
  • Easier migration of knowledgebase to social networks
  • Full Facebook integration
  • Full Twitter integration
  • API
  • Complete set of reports & analytics
  • Safe and secure
  • Instant chat tickets
  • Integrated post-it system
  • Multiple chat widgets for different website sections
  • Fully customizable look&feel
  • Custom attention grabbers
  • Custom multilanguage automatic messages
  • Full service level management
  • Agent team work automation
  • Scenario automation for a faster workflow
  • Time tracking (manual)
  • Analytics and Reports

Deskero Position In Our Categories

Position of Deskero in our main categories:

500

Deskero is one of the top 500 CRM Softwareproducts

Top
100

Deskero is one of the 100 Help Desk Softwareproducts

500

Deskero is one of the 500
CRM Software products

100

Deskero is one of the 100
Help Desk Software products


Deskero is also listed in the following subcategories:

Category:Position:Category:Position:
Feedback & Reviews Management Software#55
Category:Position:
Feedback & Reviews Management Software#55

There are well-liked and widely used applications in each software category. But are they necessarily the best fit for your organization’s unique wants? A trendy software product may have thousands of users, but does it offer what you require? For this reason, do not blindly shell out for popular systems. Read at least a few Deskero reviews and think about the factors that you want in the software such as the price, main features, available integrations etc. Then, shortlist a few systems that fit your needs. Check out the free trials of these apps, read online reviews, get clarifications from the vendor, and do your research thoroughly. This exhaustive groundwork is certain to assist you find the finest software platform for your organization’s unique needs.

How Much Does Deskero Cost?

Deskero Pricing Plans:
Free trial
Social
$15 per agent/month
Business
$38 per agent/month
Power
$78 per agent/month

Deskero provides a completely free plan which does not require a credit card. It currently offers three paid plans:

Social: $15 per agent/month

  • Designed for social media managers
  • Unlimited agents
  • Basic multi-channel support
  • Complete social integration
  • Social monitor
  • Special social reports

Business: $38 per agent/month

  • For professional business use
  • Unlimited agents
  • Top clients management
  • Ticket configuration settings
  • Basic service level management
  • XML data export

Power: $78 per agent/month

  • For advanced ticket system features
  • Ticket merging
  • Scenario execution & automation
  • Domain-mapping
  • Multiple portals for your products
  • Advanced service level management
  • Free internal agents
  • Time tracking

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Deskero reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Deskero. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

5

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Windows Mobile
Language Support
  • English
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • EMAIL
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are Deskero pricing details?

Deskero Pricing Plans:
Free trial
Social
$15 per agent/month
Business
$38 per agent/month
Power
$78 per agent/month

Deskero provides a completely free plan which does not require a credit card. It currently offers three paid plans:

Social: $15 per agent/month

  • Designed for social media managers
  • Unlimited agents
  • Basic multi-channel support
  • Complete social integration
  • Social monitor
  • Special social reports

Business: $38 per agent/month

  • For professional business use
  • Unlimited agents
  • Top clients management
  • Ticket configuration settings
  • Basic service level management
  • XML data export

Power: $78 per agent/month

  • For advanced ticket system features
  • Ticket merging
  • Scenario execution & automation
  • Domain-mapping
  • Multiple portals for your products
  • Advanced service level management
  • Free internal agents
  • Time tracking

What integrations are available for Deskero?

  • Twitter
  • Facebook
  • Google+
  • LinkedIn
  • YouTube
  • MySMS

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