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Deskero Review

Deskero
Our score: 8.0 User satisfaction: N/A

What is Deskero?

Deskero is a cloud-based help software that provides simple yet effective tools to integrate requests or inquiries coming from various channels (such as emails, social networks, chats, and websites) into a single database and put some order and sense into the chaos of modern customer care.

It aims to establish a new kind of relationship with customers, engaging and communicating with them in a very innovative and personal way through simple and smart use of social networks.

Deskero understands that today’s business ventures need to establish an open as well as constructive dialogue with their customers. By simplifying the management of service assistance that fully exploits social networks and other channels, the application offers companies very simple and yet effective tools to make customer support quicker, easier, and more modern.

Overview of Deskero Benefits

Comprehensive Tool Set

Deskero aims to empower businesses by helping them with the necessary tools to boost efficient customer communication. It is a robust and proactive helpdesk software which encourages businesses to reach out to their customers via chat, email, telephone, web, and social networking platforms. Businesses can monitor what customers are saying about them and their products. Companies can also check out their competitors online.

Deskero’s helpdesk tools allow companies to convert requests into support tickets, which can be prioritized and categorized in unlimited ways. One-click responses and automatic agent assignments also help keep customers in the loop on the status of their tickets or queries.

Built On The Basic Ticket Management Platform

At the core of the Deskero platform is the basic ticket management system. Companies can collect feedback, queries, and other requests from their websites by using a special Deskero widget. In addition, they can direct outside requests that come in by web, email, chat, phone, or social media into one centralized portal. Requests can quickly be converted into tickets and prioritized.

It also has self-serve tools that companies can use to establish their own online knowledge bases, plus social media integrations to monitor relevant customer conversations. Deskero provides clients with more than 20 pre-made graphical report templates, as well as custom reporting tools.

Highly Intuitive and User-Friendly

Deskero is easy to implement and easy to use. Feedback widgets can be embedded in company websites and configured without the help from internal IT support channels. Visual reports can be quickly generated using Deskero’s pre-made templates.

Overview of Deskero Features

  • Streamlined workflows
  • Email, social media and SMS support
  • Single-click response
  • Chat session to ticket conversion
  • Customizable database tailored to suit your needs
  • Immediate conversion of chat sessions into tickets
  • Easier email importing
  • Advanced ticket configuration rules for ticket dispatching
  • Reply macros in order to save time on most common tasks
  • Social monitor features to track and compare competition
  • Additional custom portals for specific products
  • Customizable feedback widget to use directly on the website
  • Complete knowledgebase for quick self service solutions
  • Advanced scenario execution
  • Easier migration of knowledgebase to social networks
  • Full Facebook integration
  • Full Twitter integration
  • API
  • Complete set of reports & analytics
  • Safe and secure
  • Instant chat tickets
  • Integrated post-it system
  • Multiple chat widgets for different website sections
  • Fully customizable look&feel
  • Custom attention grabbers
  • Custom multilanguage automatic messages
  • Full service level management
  • Agent team work automation
  • Scenario automation for a faster workflow
  • Time tracking (manual)
  • Analytics and Reports

What Problems Will Deskero Solve?

Scenario 1 – A company is managing customer support via email, Facebook, Twitter and a website form. Agents need to keep up with several platforms and browser pages and it gets chaotic. They choose Deskero to manage all customer care channels from a single platform, allowing them to track all activity and monitor performance

Scenario 2 – A company would like to open up a more engaging and personal point of contact with their audience, both to help potential clients before buying a product and to solve their problems after the purchase is made. They decide to use Deskero’s live chat solution, that allows them to chat directly with customers during any phase of their experience with the brand in a very easy way, creating more engagement and offering a more personalized support.

Scenario 3 – A company provides customer support via email but something is wrong: clients are not happy and they don’t know why. Using Deskero they can monitor performance of all agents and see what are the most common issues. A large variety of reports for measuring critical KPIs can provide the company with a wealth of insights not only to improve support but also to improve the customer experience as a whole.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Deskero Position In Our Categories

Bearing in mind businesses have particular business-related wants, it is reasonable they abstain from preferring an all-in-one, “perfect” software. Just the same, it is hard to find such application even among branded software products.
The right thing to undertake would be to jot down the various critical aspects that entail research such as critical features, price plans, skill ability of staff, company size, etc. Then, you should perform the product research to a full extent. Go over these Deskero review articles and look into the other software solutions in your shortlist in detail. Such well-rounded product research guarantee you keep away from unfit apps and pay for the one that delivers all the tools your business requires to achieve growth.

Position of Deskero in our main categories:

TOP 500

Deskero is one of the top 500 CRM Software products

TOP 200

Deskero is one of the 200 Customer Support Software products

Deskero is also listed in the following subcategories:

Every enterprise is different, and might require a particular type of Help Desk & Ticketing Software solution that will be adjusted to their company size, type of customers and staff and even specific industry they deal with. It's not wise to count on finding an ideal solution that will be suitable for each business regardless of their history is. It may be a good idea to read a few Deskero Help Desk & Ticketing Software reviews first and even then you should pay attention to what the solution is supposed to do for your company and your workers. Do you need a simple and straightforward service with just basic functions? Will you actually use the advanced tools required by experts and large enterprises? Are there any particular features that are especially beneficial for the industry you operate in? If you ask yourself these questions it will be much easier to find a reliable app that will fit your budget.

How Much Does Deskero Cost?

Deskero Pricing Plans:

Free Trial

Start

$4/agent/month (Monthly and Annual Billing)

Grow

$12/agent/month or $9/agent/month (Annual Billing)

Business

$30/agent/month or $25/agent/month (Annual Billing)

Business

$120/agent/month or $90/agent/month (Annual Billing)

Deskero offers the following basic and enterprise pricing packages:

Start– $4/agent/month (Monthly and Annual Billing)

  • Free for the first agent
  • Email ticketing
  • Public web portal
  • Knowledge base
  • Multi-language
  • Basic branding

Grow – $12/agent/month or $9/agent/month (Annual Billing)

  • All Start features
  • Social network ticketing
  • Automatic assignment
  • Live Chat
  • Desktop notifications
  • Full APIs

Business– $30/agent/month or $25/agent/month (Annual Billing)

  • All Grow features
  • Complete multi-channel
  • Ticket assignment rules
  • Chat & feedback widget
  • Service levels
  • Scenarios (automations)

Business – $120/agent/month or $90/agent/month (Annual Billing)

  • Multi-brand management
  • Time tracking
  • Extended business & logic rules
  • Free internal agents
  • Extra support & customizations

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Help Desk & Ticketing Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Deskero reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Deskero. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted

Language Support

  • English
  • German
  • Hindi
  • Japanese
  • Spanish
  • French
  • Russian
  • Italian
  • Portugese

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Deskero pricing details?

Deskero Pricing Plans:

Free Trial

Start

$4/agent/month (Monthly and Annual Billing)

Grow

$12/agent/month or $9/agent/month (Annual Billing)

Business

$30/agent/month or $25/agent/month (Annual Billing)

Business

$120/agent/month or $90/agent/month (Annual Billing)

Deskero offers the following basic and enterprise pricing packages:

Start– $4/agent/month (Monthly and Annual Billing)

  • Free for the first agent
  • Email ticketing
  • Public web portal
  • Knowledge base
  • Multi-language
  • Basic branding

Grow – $12/agent/month or $9/agent/month (Annual Billing)

  • All Start features
  • Social network ticketing
  • Automatic assignment
  • Live Chat
  • Desktop notifications
  • Full APIs

Business– $30/agent/month or $25/agent/month (Annual Billing)

  • All Grow features
  • Complete multi-channel
  • Ticket assignment rules
  • Chat & feedback widget
  • Service levels
  • Scenarios (automations)

Business – $120/agent/month or $90/agent/month (Annual Billing)

  • Multi-brand management
  • Time tracking
  • Extended business & logic rules
  • Free internal agents
  • Extra support & customizations

What integrations are available for Deskero?

Deskero integrates with the following business systems and applications:

  • Twitter
  • Facebook
  • Outlook 365
  • MySMS
  • Zapier
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Reviewed By Nestor Gilbert
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