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Kapture CRM Review

Kapture CRM
Our score: 8.5 User satisfaction: 99%

What is Kapture CRM?

Kapture CRM is a handy platform that combines user-friendliness and mobile ready optimization into one package. This fully-customizable CRM software allows users to expand their enterprise exponentially by automating all their essential processes effortlessly, including sales, marketing, customer service, distribution and collections.

With Kapture, users get a straightforward and simple mobile-first CRM, that can run from any Android device. The software significantly cuts down the costs as it reduces the need for every member of the organization to acquire and operate laptops and desktops. This feature drastically accelerates sales processes when taking orders. This helps cuts costs as not everyone on the sales team requires a laptop. It makes sales processes much quicker when taking and executing orders.

Overview of Kapture CRM Benefits

Kapture is a CRM software, designed and developed to streamline the sales and CRM-related processes while keeping in mind the needs of every business. The software is intended to help businesses stay ahead of the competition in this cluttered market space.

What does Kapture CRM bring to the table? For one, it can capture leads from various channels and sources. It is designed to help users manage all their pre-sales activities in ways unlike before. Regardless of the sources of your lead, whether you collected them from online campaigns, Google ads, landing pages, websites, emails or other online portals like Just dial, Kapture CRM takes care of the capturing and puts them all on a single platform. There is no need to run multiple systems for lead management. Kapture CRM ensures that no lead is lost in transit.

Kapture CRM comes with inbuilt APIs that integrate with existing systems such as call centers, Oracle, SAP, Microsoft, and Facebook. Once you have Kapture CRM ready to go, it genuinely becomes the one and only system you need to take care of your leads. The platform makes importing and exporting data in different formats easy. And this data can be then fed as input for other existing systems.

What makes Kapture unique from other CRM offerings in the market is that it is built and optimized for mobile devices that run on Android. This functionality helps greatly in trimming down recurrent costs that appear often with CRM applications and system that require a laptop or a desktop.

The system also boasts of powerful GPS tracking functionalities to track the exact location of field personnel and sales team members while they are out on the field closing deals. The platform also enables users to calculate conveyances based on the distance traveled, provide daily plans with a route map and audit offline marketing campaigns with location mapping and time-stamping.

Overview of Kapture CRM Features

  • Calendar Management
  • Call Center Management
  • Campaign Management
  • Contact Management
  • Customer Portal
  • Email Marketing
  • Lead Management
  • Lead Scoring
  • Lead Tracking
  • Social Media Integration

What Problems Will Kapture CRM Solve?

Leads/enquiry coming from multiple sources, feeds at one screen allowing you check, ascertain and plan which marketing campaign has worked out the best for you. It also allows you measure your leads to conversation ratio. There is no need to read email manually, and you can be sure you’ll never miss a lead without an action.

You will be able to connect with customers in a fast and streamlined manner, as the customer may contact you on social media, emails, or through calls, etc. You can generate a ticket for every connect made by the customer making sure that a customer is reverted too, at the same time looking into the history of replies sent by the agents / employees for internal quality and training purposes.

Kapture CRM is mobile, meaning that you can use it on the go, and you don’t need to wait for the end of the day to update the status of the work done – you can simply update your work from the mobile phone allowing you have practically real update shared also avoiding duplication of work.

Kapture CRM Position In Our Categories

Keeping in mind businesses have distinct business-related wants, it is rational that they avoid seeking a one-size-fits-all, ideal software solution. Be that as it may, it is nearly futile to try to find such an app even among popular software systems. The rational step to undertake should be to take note of the numerous essential functions that call for a scrutiny like critical features, packages, technical skill ability of staff members, organizational size, etc. Thereafter, you should perform your research exhaustively. Read some Kapture CRM analyses and check out each of the software products in your list more closely. Such comprehensive product investigation ascertain you steer clear of unsuitable software solutions and select the system that meets all the function you require business requires.

Position of Kapture CRM in our main categories:

TOP 100

Kapture CRM is one of the top 100 CRM Software products

Kapture CRM is also listed in the following subcategories:

Every company has different wants and needs a system that can be personalized for their size, kind of employees and clients, and the specific industry they are in. For these reasons, no system can provide perfect features out-of-the-box. When you try to find a software system, first be sure what you require it for. Read some Kapture CRM CRM Software reviews and ask yourself do you need basic functionality or do you require sophisticated functionality? Are there any industry-specific tools that you are looking for? Get the answers to these questions to assist your search. There are lots of elements that you need to reflect on and these include your finances, specific business needs, your organization size, integration requirements etc. Take your time, use a few free trials, and finally select the app that presents all that you need to enhance your company effectiveness and productivity.

How Much Does Kapture CRM Cost?

Kapture CRM Pricing Plans:

Free Trial

Sales Cloud Professional

$29/user/month

Sales Cloud Enterprise

$39/user/month

Service Cloud Professional

$29/user/month

Service Cloud Enterprise

$39/user/month

Sales + Service Cloud Professional

$39/user/month

Sales + Service Cloud Enterprise

$59/user/month

SALES CLOUD PROFESSIONAL $29/user monthly

SALES CLOUD ENTERPRISE $39/user monthly

SERVICE CLOUD PROFESSIONAL $29/user monthly

SERVICE CLOUD ENTERPRISE $39/user monthly

SALES + SERVICE CLOUD PROFESSIONAL $39/user monthly

SALES + SERVICE CLOUD ENTERPRISE $59/user monthly

 

Kapture CRM offers two enterprise pricing plans for users to choose from. There is also a free trial available if you want to try out the software first. Here are the details:  Enterprise Plan – $59/User/Month
LEAD MANAGEMENT

  • Rule-based lead assignment
  • Lead Sourcing from multiple channels
  • Lead scoring & distribution
  • Sales follow up & Tracking
  • Auto reminders & emails to prospects
  • Deal Management

CUSTOMER CONTACT MANAGEMENT

  • Company details with location
  • Customer data and hierarchy flow
  • Past customer interaction details & engagement
  • Rates / Quotes offered accountwise
  • Remember their Birthdays, Anniversaries
  • Send custom mailers
  • Attach Documents

MOBILE SALES CRM

  • Lead notification & assignment
  • Order Management
  • Sales Opportunity Tracker
  • Meeting check-in / check-out with geo tagging
  • Send reports & Minutes of meeting
  • Customer location tagging
  • Expense Management
  • Product / Brochure details in-app
  • Call management

API’s & INTEGRATION

  • Web integration
  • Google apps
  • Cloud Telephony
  • Shopify
  • WordPress
  • Third party chat integration
  • Email Integration

CHAT

  • Chat widget
  • Plug n use
  • Chat reporting & analytics

SALES REPORTING

  • Automated reports
  • Custom Dashboard for reporting
  • Send reports from Mobile app too
  • Get reports in any graphical or excel format

SALES TICKET WORKFLOW

  • Raise tickets from existing customers
  • Upsell/Cross Sell
  • Address any feedback & concerns
  • Get repeat business

QUOTATION & PAYMENT

  • Quotation templates
  • Configure Discounts & offers
  • Send from mobile / Desktop both
  • Send Payment advice
  • Schedule Payment follow-ups
  • Credit / Debit notes
  • Partial payment, Cheque payments
  • Send Payment gateway link

SUPPORT

  • 24/7 email, call support
  • Dedicated implementation team

CAMPAIGN MANAGEMENT

  • Targeted Emailers
  • 10000 credits
  • View, Edit, Send emailers from templates
  • Landing page integration
  • Online leads mapping

KNOWLEDGE MANAGEMENT SYSTEM

  • Internal team collaboration
  • Training and Assignment module
  • Instant notifications
  • Workflow based Q&A

INDUSTRY SPECIFIC WORKFLOW MANAGEMENT

  • Customizable workflow
  • Manage team wise configurations
  • Task Management for large teams

ORDER MANAGEMENT

  • Manage order, stock updates
  • Manage Distributor, stockist, Retailer, wholesaler
  • Manage third party channel sales
  • Inventory Management

DIFFERENTIAL RATE MANAGEMENT

  • Manage pricing and offers for each customer
  • Apply Discounts instantly from system

DEDICATED ACCOUNT MANAGER SALES FORECASTING

  • Predictive analysis
  • Sales projection based on pipeline
  • Business Intelligence driven forecasting

LEARNING MANAGEMENT SYSTEM

  • Sales training modules
  • Tools for assessment
  • Rating and feedback mechanism

CHAT SDK ADVANCED API INTEGRATIONS

  • Custom Integrations based on API’s
  • Development Support for integrations

REPORT ENGINE

  • Inbuilt tool to automate 500+ reports

 

Professional Plan – $39/User/per Month

 

LEAD MANAGEMENT

  • Rule-based lead assignment
  • Lead Sourcing from multiple channels
  • Lead scoring & distribution
  • Sales follow up & Tracking
  • Auto reminders & emails to prospects

CUSTOMER CONTACT MANAGEMENT

  • Company details with location
  • Customer data and hierarchy flow
  • Past customer interaction details & engagement
  • Rates / Quotes offered accountwise
  • Remember their birthdays, Anniversaries
  • Send custom mailers

MOBILE SALES CRM

  • Lead notification & assignment
  • Sales Opportunity Tracker
  • Meeting check in / check out with geotagging
  • Send reports & Minutes of meeting
  • Customer location tagging
  • Expense Management
  • Product / Brochure details in app
  • Call management

API’s & INTEGRATION

  • Web integration
  • Google apps
  • Cloud Telephony
  • Shopify
  • Wordpress
  • Third party chat integration
  • Email Integration
  • SMS Integration

CHAT

  • Chat widget
  • Plug n use
  • AI Chat Bot
  • Chat reporting & analytics

SALES and SERVICE REPORTING

  • Automated reports
  • Custom Dashboard for reporting
  • Send reports from the Mobile app too
  • Get reports in any graphical or excel format

SALES TICKET WORKFLOW

  • Raise tickets from existing customers
  • Upsell/Cross Sell
  • Address any feedback & concerns
  • Get repeat business

QUOTATION & PAYMENT

  • Quotation templates
  • Configure Discounts & offers
  • Send from mobile / Desktop both
  • Send Payment advice
  • Schedule Payment follow-ups
  • Credit / Debit notes
  • Partial payment, Cheque payments
  • Send Payment gateway link

SUPPORT

  • 24/7 email
  • Call support
  • Online Support
  • Self-Service Support
  • Chat Support
  • Dedicated implementation team

CAMPAIGN MANAGEMENT

  • Targetted Emailers
  • 10000 credits
  • View, Edit, Send emailers from templates
  • Landing page integration
  • Online leads mapping

 

 

 

User Satisfaction

Positive Social Media Mentions 124
Negative Social Media Mentions 1

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Kapture CRM reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Kapture CRM. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Screenshots

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Kapture CRM Comparisons

Kapture CRM user reviews

5. Quick implementation, smooth workflow

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.06.2019 Company Size: More than 100 Employees Industry: Marketing and Advertising

Kapture CRM has improved my customer service ten-fold.

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.06.2019 Company Size: 11-50 Employees Industry: Information Services

What are Kapture CRM pricing details?

Kapture CRM Pricing Plans:

Free Trial

Sales Cloud Professional

$29/user/month

Sales Cloud Enterprise

$39/user/month

Service Cloud Professional

$29/user/month

Service Cloud Enterprise

$39/user/month

Sales + Service Cloud Professional

$39/user/month

Sales + Service Cloud Enterprise

$59/user/month

SALES CLOUD PROFESSIONAL $29/user monthly

SALES CLOUD ENTERPRISE $39/user monthly

SERVICE CLOUD PROFESSIONAL $29/user monthly

SERVICE CLOUD ENTERPRISE $39/user monthly

SALES + SERVICE CLOUD PROFESSIONAL $39/user monthly

SALES + SERVICE CLOUD ENTERPRISE $59/user monthly

 

Kapture CRM offers two enterprise pricing plans for users to choose from. There is also a free trial available if you want to try out the software first. Here are the details:  Enterprise Plan – $59/User/Month
LEAD MANAGEMENT

  • Rule-based lead assignment
  • Lead Sourcing from multiple channels
  • Lead scoring & distribution
  • Sales follow up & Tracking
  • Auto reminders & emails to prospects
  • Deal Management

CUSTOMER CONTACT MANAGEMENT

  • Company details with location
  • Customer data and hierarchy flow
  • Past customer interaction details & engagement
  • Rates / Quotes offered accountwise
  • Remember their Birthdays, Anniversaries
  • Send custom mailers
  • Attach Documents

MOBILE SALES CRM

  • Lead notification & assignment
  • Order Management
  • Sales Opportunity Tracker
  • Meeting check-in / check-out with geo tagging
  • Send reports & Minutes of meeting
  • Customer location tagging
  • Expense Management
  • Product / Brochure details in-app
  • Call management

API’s & INTEGRATION

  • Web integration
  • Google apps
  • Cloud Telephony
  • Shopify
  • WordPress
  • Third party chat integration
  • Email Integration

CHAT

  • Chat widget
  • Plug n use
  • Chat reporting & analytics

SALES REPORTING

  • Automated reports
  • Custom Dashboard for reporting
  • Send reports from Mobile app too
  • Get reports in any graphical or excel format

SALES TICKET WORKFLOW

  • Raise tickets from existing customers
  • Upsell/Cross Sell
  • Address any feedback & concerns
  • Get repeat business

QUOTATION & PAYMENT

  • Quotation templates
  • Configure Discounts & offers
  • Send from mobile / Desktop both
  • Send Payment advice
  • Schedule Payment follow-ups
  • Credit / Debit notes
  • Partial payment, Cheque payments
  • Send Payment gateway link

SUPPORT

  • 24/7 email, call support
  • Dedicated implementation team

CAMPAIGN MANAGEMENT

  • Targeted Emailers
  • 10000 credits
  • View, Edit, Send emailers from templates
  • Landing page integration
  • Online leads mapping

KNOWLEDGE MANAGEMENT SYSTEM

  • Internal team collaboration
  • Training and Assignment module
  • Instant notifications
  • Workflow based Q&A

INDUSTRY SPECIFIC WORKFLOW MANAGEMENT

  • Customizable workflow
  • Manage team wise configurations
  • Task Management for large teams

ORDER MANAGEMENT

  • Manage order, stock updates
  • Manage Distributor, stockist, Retailer, wholesaler
  • Manage third party channel sales
  • Inventory Management

DIFFERENTIAL RATE MANAGEMENT

  • Manage pricing and offers for each customer
  • Apply Discounts instantly from system

DEDICATED ACCOUNT MANAGER SALES FORECASTING

  • Predictive analysis
  • Sales projection based on pipeline
  • Business Intelligence driven forecasting

LEARNING MANAGEMENT SYSTEM

  • Sales training modules
  • Tools for assessment
  • Rating and feedback mechanism

CHAT SDK ADVANCED API INTEGRATIONS

  • Custom Integrations based on API’s
  • Development Support for integrations

REPORT ENGINE

  • Inbuilt tool to automate 500+ reports

 

Professional Plan – $39/User/per Month

 

LEAD MANAGEMENT

  • Rule-based lead assignment
  • Lead Sourcing from multiple channels
  • Lead scoring & distribution
  • Sales follow up & Tracking
  • Auto reminders & emails to prospects

CUSTOMER CONTACT MANAGEMENT

  • Company details with location
  • Customer data and hierarchy flow
  • Past customer interaction details & engagement
  • Rates / Quotes offered accountwise
  • Remember their birthdays, Anniversaries
  • Send custom mailers

MOBILE SALES CRM

  • Lead notification & assignment
  • Sales Opportunity Tracker
  • Meeting check in / check out with geotagging
  • Send reports & Minutes of meeting
  • Customer location tagging
  • Expense Management
  • Product / Brochure details in app
  • Call management

API’s & INTEGRATION

  • Web integration
  • Google apps
  • Cloud Telephony
  • Shopify
  • Wordpress
  • Third party chat integration
  • Email Integration
  • SMS Integration

CHAT

  • Chat widget
  • Plug n use
  • AI Chat Bot
  • Chat reporting & analytics

SALES and SERVICE REPORTING

  • Automated reports
  • Custom Dashboard for reporting
  • Send reports from the Mobile app too
  • Get reports in any graphical or excel format

SALES TICKET WORKFLOW

  • Raise tickets from existing customers
  • Upsell/Cross Sell
  • Address any feedback & concerns
  • Get repeat business

QUOTATION & PAYMENT

  • Quotation templates
  • Configure Discounts & offers
  • Send from mobile / Desktop both
  • Send Payment advice
  • Schedule Payment follow-ups
  • Credit / Debit notes
  • Partial payment, Cheque payments
  • Send Payment gateway link

SUPPORT

  • 24/7 email
  • Call support
  • Online Support
  • Self-Service Support
  • Chat Support
  • Dedicated implementation team

CAMPAIGN MANAGEMENT

  • Targetted Emailers
  • 10000 credits
  • View, Edit, Send emailers from templates
  • Landing page integration
  • Online leads mapping

 

 

 

What integrations are available for Kapture CRM?

Kapture CRM platform has 100+ inbuilt APIs that integrates with existing systems

 

  • Email Integration
  • Phone/Cloud telephony Integration
  • Website Integration
  • Facebook Integration
  • Twitter Integration

 

Kapture CRM average rating:

Average score
5/5 (2 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Anonymous Reviewer

PROS: Customizable Dashboard, Mobile CRM, Lead Management, Dedicated Account Manager, etc

CONS: There is none

Reviewed 8 months ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: Customizable Dashboard, Mobile CRM, Lead Management, Dedicated Account Manager, etc

CONS: There is none

Reviewed 8 months ago

Read full review >

More reviews from 2 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

5. Quick implementation, smooth workflow

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.06.2019 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: Reporting and analytics, Mobile CRM, Attendance Marking, Order approval, Custom Workflow, Knowledge Management System, Learning Management System.

CONS: None

What do you think about this review? Great Poor

Kapture CRM has improved my customer service ten-fold.

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.06.2019 Company Size: 11-50 Employees Industry: Information Services

PROS: Customizable Dashboard, Mobile CRM, Lead Management, Dedicated Account Manager, etc

CONS: There is none

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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