Deskun Review
What is Deskun?
Deskun is a multi-channel help desk solution that enables any company or organization to deliver high-quality communication and customer service to their clients, prospects, and more via email, live chat, and social messenger tools. All these happen within the familiar Gmail environment.
From Gmail, your agents are able to streamline communications with their clients and provide high-quality support and communication to help them with their issues and queries. By combining multiple customer support channels within the Gmail interface, it becomes easier and faster to provide support while managing tasks and support teams.
Deskun works smoothly with popular social messenger apps such as Twitter, Facebook Messenger, Skype, and Viber. It also offers a shared mailbox functionality to make internal communication between agents and managers seamless and unhampered.
Show MoreOverview of Deskun Benefits
Deskun enhances the productivity of your email support agents while making it easy for your customers to raise tickets and get notified of the status of their issues. The software automatically receives and channels email requests from customers to the next available and most qualified agents and then sends customers notifications that their ticket is being addressed.
With the shared inbox feature, email support agents can share tickets with each other and collaborate on the best resolution by leaving notes detailing important details, suggestions, and other critical pieces of information. Managers are able to see tickets’ statuses, their progress, and even set deadlines for faster resolution.
Deskun provides a live chat capability that allows customers and website visitors to easily and immediately get in touch with your agents. You can embed a live chat widget on your website and address any query or concern your visitors have. It is also an effective tool not only for support purposes but for sales and marketing as well.
More and more people are flocking to social media for product reviews, queries, and help. With Deskun, your customers can contact you from any device using their favorite social messenger application such as Viber, Skype, and Facebook Messenger.
Show MoreOverview of Deskun Features
- Email Support
- Live Chat Setup
- Messenger Integration
- Ticket Queues
- Auto Replies
- Shared Mailbox
- Ticket Locking
- Snooze
- Notes
- Group Management
- Filter and Search
- Message and Templates
- Ticket History
- Prioritization
- Mail Tracking
- Task Assignment
- Send Later
What Problems Will Deskun Solve?
1. A client is trying to contact the company via Facebook messenger. Customer support manager has many tabs open, and it’s hard to monitor conversations from different communication channels (email, live chat, twitter comments etc). With Deskun all the conversations will be in one place, and won’t get lost. Customer support manager will see a notification and will immediately reply to the client. They can even use message templates for quick replies.
Features: Multichannel support, Facebook integration, message templates, notifications.
2. Customer support manager is in the middle of the conversation with the client. The problem seems to be more serious, and can’t be solved without a more qualified employee. Using Deskun live chat, support manager can delegate the conversation to one of the other agents who is online, leaving a note for them. The problem will be quickly solved.
Features: Delegation, notes.
3. Customer support manager goes through loads of email tickets. There are some more and less urgent, and some require additional comments from technical specialists. With Deskun it’s possible to set priorities and deadlines for most urgent tickets, leave a note for employees.
Features: Priorities, deadlines, notes, delegation.
Deskun Position In Our Categories
Because businesses have particular business needs, it is reasonable that they abstain from adopting an all-in-one, “perfect” solution. Having said that, it is troublesome to pinpoint such application even among well-known software systems. The right step to do can be to spell out the varied vital functions that necessitate scrutiny like major features, costing, skill aptitude of the users, company size, etc. After which, you must perform your research exhaustively. Have a look at these Deskun evaluations and check out the other software solutions in your shortlist in detail. Such comprehensive product investigation makes sure you steer clear of mismatched software solutions and select the system which provides all the benefits your company requires for success.
Position of Deskun in our main categories:
TOP
100
Deskun is one of the top 100 Help Desk Software products
If you are interested in Deskun it could also be beneficial to analyze other subcategories of Help Desk Software listed in our database of B2B software reviews.
Since each company has specific business wants, it is advisable for them to desist from looking for a one-size-fits-all faultless software application. Needless to say, it would be futile to try to find such a system even among popular software platforms. The smart thing to do would be to catalog the various essential aspects that need consideration such as main features, finances, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some Deskun Help Desk Software reviews and investigate each of the other apps in your shortlist in detail. Such comprehensive homework can ensure you weed out ill-fitting platforms and zero in on the system that offers all the features you require for business success.
How Much Does Deskun Cost?
Deskun Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Deskun pricing details?
Deskun Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Deskun offers a flexible enterprise pricing scheme based on the number of your agents and your preferred channels. Contact the sales team for more details.
User Satisfaction
Positive Social Media Mentions
3
Negative Social Media Mentions
0
We are aware that when you make a decision to buy a Help Desk Software it’s important not only to learn how experts score it in their reviews, but also to check whether the real people and companies that purchased these solutions are actually satisfied with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Deskun reviews across a vast array of social media sites. The data is then presented in an easy to understand format indicating how many people had positive and negative experience with Deskun. With that information at your disposal you should be ready to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Deskun?
Deskun integrates with the following business systems and applications:
- Gmail
- Facebook Messenger
- Viber
- Skype
- VK
- Telegram
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