MetaCaseDesk Review

Our score: 8.0 User satisfaction: 100%

What is MetaCaseDesk?

MetaCaseDesk is one of the most advanced and powerful Help Desk, Ticketing, and Performance Management tools, and serves a variety of prominent small, medium, and large businesses around the world, offering them a specially wrapped package of out-of-the-box benefits priced in coordination with their needs and payment capability. The product is offered both on-premise and in cloud, and offers a free demo for potential customers to familiarize with its features before they commit. 

MetaCaseDesk is compatible with SharePoint versions 2010, 2013, Office 365, and MetaCloud Options, while its powerful integrations and 3rd party API authentication allow it to blend seamlessly inside whatever software infrastructure the company has integrated before. With MetaCaseDesk, companies can easily strengthen their brand image on the market, improve customer relationships and customer satisfaction ratios, easily set their top short term and long term priorities, and most of all, they will be able to automate important processes to reduce possibilities of critical business errors.  

Overview of MetaCaseDesk Benefits

MetaCaseDesk is an innovative Help Desk and Case Management Solution that resolves companies issues fast, and helps them serve customers and respond to their inquiries efficiently and on time. Consequently, many businesses around the world relied on this product to  keep customers on board, make their brand better-known and more reliable, build trustworthy and lasting relationship, and obviously boost revenue.

As businesses are more than aware, improper customer support and assistance can be devastating to their performance, which is why they place their trust onto MetaCaseDesk’s impeccable functionality, and rely on its SharePoint compliance to stand out from the competitors’ crowd. At the same time, they apply the system to tarnish their brand image among potential customers, which leads to favorable ROI and a more-than-excellent brand reputation.

The feature suite is robust, to say at least, and offers assistance for companies when they’re creating or removing tickets, assigning them to a particular agent in the team, tracking their status and the fixing process, handling quick and less serious complaints, and analyzing and storing data in an easy and understandable way. For the functionalities it possesses, MetaCaseDesk is a fairly simplified system, where there is no need to undergo exhausting training or to settle for complex innovation. Still, the team is always available to back you up, and you can contact them at any time via phone, email, or directly on their website, and get all of your questions answered. On top of that, you can use a variety of tutorials and free learning materials to get hands around the program before you’ve even purchased it, and the company offers a free demo option as well.

Overview of MetaCaseDesk Features

  • Microsoft ShrePoint Server Support
  • Analytical Dashboard
  • SLA Configuration & Notifications
  • Support Web Portal
  • Customer Web Portal
  • New Tickets Intake via Emails
  • Groups, Roles and Permissions
  • Multiple Instances Deployment in a SharePoint Environment
  • Multiple Authentication
  • Custom Fields
  • Auditing
  • Ticket Configuration
  • Assign/Re-Assign Tickets
  • Easy Integration
  • Email Alerts
  • Secured Access to Confidential Data

MetaCaseDesk Position In Our Categories

Bearing in mind businesses have specific business-related needs, it is sensible they abstain from settling on an all-in-one, ”best” software system. However, it would be almost impossible to discover such application even among well-known software products. The rational step to undertake should be to list the numerous vital factors which merit inspection including key features, packages, technical skill levels of staff, company size, etc. Then, you should follow through your product research thoroughly. Browse through some MetaCaseDesk evaluations and explore the other solutions in your list more closely. Such all-encompassing product investigation makes sure you keep away from unsuitable apps and choose the one which delivers all the aspects you require business requires in growing the business.

Position of MetaCaseDesk in our main categories:

TOP 100

MetaCaseDesk is one of the top 100 Help Desk Software products

If you are considering MetaCaseDesk it may also be beneficial to investigate other subcategories of Help Desk Software collected in our database of B2B software reviews.

Since each company has unique business wants, it is prudent for them to desist from looking for a one-size-fits-all ideal software solution. Needless to say, it would be futile to try to find such a system even among popular software applications. The intelligent thing to do would be to catalog the various vital elements that require consideration such as key features, finances, skill levels of employees, company size etc. Then, you should do your groundwork thoroughly. Read some MetaCaseDesk Help Desk Software reviews and investigate each of the other solutions in your shortlist in detail. Such exhaustive homework can ensure you weed out ill-fitting systems and select the app that provides all the features you need for business success.

How Much Does MetaCaseDesk Cost?

MetaCaseDesk Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

MetaCaseDesk pricing information is available only upon request. Contact the vendor directly to get a quite for your company.

User Satisfaction

Positive Social Media Mentions 9
Negative Social Media Mentions 0

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and MetaCaseDesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with MetaCaseDesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based


  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are MetaCaseDesk pricing details?

MetaCaseDesk Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

MetaCaseDesk pricing information is available only upon request. Contact the vendor directly to get a quite for your company.

What integrations are available for MetaCaseDesk?

MetaCaseDesk can be easily integrated with any other SharePoint website. You can also integrate it with a 3rd Party tool, or authenticate a user using 3rd Party API authentication.


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Reviewed By Jenny Chang
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