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Abhisi Review

Abhisi
Our score: 8.0 User satisfaction: 100%

What is Abhisi?

Abhisi is a cloud-based help desk solution that enables companies to provide timely and personalized support to their customers. It is a very user-friendly software and doesn’t present users with a long and steep learning curve, allowing them to fully utilize the system right from the get go. This helpdesk platform is also designed to encourage interaction between companies and their customers so that they can provide high-quality support every time.

Abhisi offers a comprehensive helpdesk platform that steers agent productivity skyward, thanks to powerful reporting features, performance analytics, customer history access, and more. Managers can also provide feedback on agent performance to improve productivity and efficiency, ultimately resulting in positive customer experience and satisfaction.

Overview of Abhisi Benefits

Abhisi is a powerful and robust customer helpdesk solution that delivers a throng of features that enable support agents to provide high-quality customer support to their clients. The platform makes it easy for both support reps and customers to connect via a smart widget that can be embedded into a website. A simple click of the button gives customers immediate access to expert support whenever they need it.

Are your customers spend most of their time in social media? Abhisi lets you engage them in almost all popular social media platforms. Give them support using the channels they prefer – chat, tweet, Facebook posts or even directly via Facebook messenger. Abhisi unifies all social media channels so that companies are now more accessible.

Whenever a customer contacts your support channel for help, Abhisi gives your agents a comprehensive and very detailed history of your consumers. Previous interactions, notes, purchase history, and much more are made available to your support representatives to give them insight into the customer’s issue and allow them to create and provide favorable responses on top of solutions.

Agents need to deliver high-quality support every single time. With Abhisi, managers can pull up detailed reports on agent productivity and assess their performance based on their parameters and indicators. This functionality allows management to evaluate their agents and see the areas where the excel and facets of their performance that need attention and improvement, which in turn helps them devise and implement best practices to further enhance the quality of their customer support.

Overview of Abhisi Features

  • Collision Detection
  • Tags
  • Quick Replies
  • Notes
  • Insightful Reports
  • Automations & Custom Folders
  • Signatures
  • Auto replies
  • Powerful Search
  • User Permissions
  • Message Formatting
  • Knowledgebase
  • SSL Encryption
  • IP White Listing
  • Full Facebook integration
  • Full Twitter integration
  • Multi-channel support: email, Twitter, Facebook, web
  • Social monitor features to track and compare competition

What Problems Will Abhisi Solve?

1. Personalization helps build stronger bonds with customers

A number of companies fail to connect well with their clients or build long and productive relationships. Providing personalized customer service is an important step in creating and retaining long-term customers. Abhisi Helpdesk provides support teams with the means and capabilities connect to their customers using personalized replies that look like regular email as well as engage them on their social media platforms such as Twitter and Facebook.

2. Simplifies managing self-service portals and keeps them up to date

So many businesses don’t update their FAQs and Knowledge Base portals because it’s too time intensive. Abhisi speeds up this process, making updating FAQs and Knowledge Base portals a breeze.

3. Improves team productivity

Abhisi generates performance reports that come with insightful metrics to help team managers get an overall picture of the performance of the team as a whole or for each individual.

Abhisi Position In Our Categories

Since businesses have their own business-related requirements, it is wise that they abstain from selecting an all-encompassing, ideal system. Nonetheless, it is futile to try to stumble on such application even among widely used software systems. The clever thing to do should be to write down the different main factors that call for a deliberation such as crucial features, pricing, technical skill ability of staff members, company size, etc. After which, you must follow through your product research systematically. Go over some of these Abhisi evaluations and explore each of the software solutions in your list more closely. Such detailed research ensures you drop mismatched applications and select the system that delivers all the function you require company requires.

Position of Abhisi in our main categories:

TOP 200

Abhisi is one of the top 200 Customer Support Software products

TOP 100

Abhisi is one of the 100 Help Desk Software products

Abhisi is also listed in the following subcategories:

Enterprises have diverse wants and requirements and no software solution can be just right in such a condition. It is pointless to try to find a perfect off-the-shelf software app that fulfills all your business needs. The smart thing to do would be to adapt the solution for your specific wants, staff member skill levels, finances, and other factors. For these reasons, do not rush and invest in well-publicized leading systems. Though these may be widely used, they may not be the ideal fit for your unique wants. Do your homework, check out each short-listed application in detail, read a few Abhisi Help Desk Software reviews, contact the vendor for explanations, and finally choose the product that offers what you need.

How Much Does Abhisi Cost?

Abhisi Pricing Plans:

Free Trial

Abhisi Standard

$9/user/month

Abhisi Professional

$19/user/month

Abhisi Business

$49/user/month

Abhisi offers three enterprise pricing plans to meet the needs of different users. It also comes with an extended 60 day free trial which is the longest of any software of its kind. Take a look at the pricing details and select the best plan for your business:

Abhisi Standard – $9/user/month

  • 2 Mailboxes
  • 5 Agents
  • 1 Knowledge Base
  • 5 GB Storage Space
  • Message Viewed/Opened Tracking
  • Quick Replies
  • Auto Responder
  • Automations (Workflows)
  • Abhisi Branding

Abhisi Professional – $19/user/month

  • All Standard Features
  • Unlimited Mailboxes
  • up to 100 Agents
  • 2 Knowledge Bases
  • Unlimited Storage Space
  • Abhisi Help Widget
  • 5 Facebook Pages
  • 5 Twitter Pages
  • Full Reports
  • Agent Collision Detection
  • Customer Happiness Ratings
  • Remove Abhisi Branding

Abhisi Business – $49/user/month

  • All Professional Features
  • Unlimited Mailboxes
  • Unlimited Agents
  • 5 Knowledge Bases
  • Unlimited Storage Space
  • 10 Facebook Pages
  • 10 Twitter Pages

User Satisfaction

Positive Social Media Mentions 13
Negative Social Media Mentions 0

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Abhisi reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Abhisi. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Abhisi pricing details?

Abhisi Pricing Plans:

Free Trial

Abhisi Standard

$9/user/month

Abhisi Professional

$19/user/month

Abhisi Business

$49/user/month

Abhisi offers three enterprise pricing plans to meet the needs of different users. It also comes with an extended 60 day free trial which is the longest of any software of its kind. Take a look at the pricing details and select the best plan for your business:

Abhisi Standard – $9/user/month

  • 2 Mailboxes
  • 5 Agents
  • 1 Knowledge Base
  • 5 GB Storage Space
  • Message Viewed/Opened Tracking
  • Quick Replies
  • Auto Responder
  • Automations (Workflows)
  • Abhisi Branding

Abhisi Professional – $19/user/month

  • All Standard Features
  • Unlimited Mailboxes
  • up to 100 Agents
  • 2 Knowledge Bases
  • Unlimited Storage Space
  • Abhisi Help Widget
  • 5 Facebook Pages
  • 5 Twitter Pages
  • Full Reports
  • Agent Collision Detection
  • Customer Happiness Ratings
  • Remove Abhisi Branding

Abhisi Business – $49/user/month

  • All Professional Features
  • Unlimited Mailboxes
  • Unlimited Agents
  • 5 Knowledge Bases
  • Unlimited Storage Space
  • 10 Facebook Pages
  • 10 Twitter Pages

What integrations are available for Abhisi?

Abhisi integrates with the following business systems and applications:

  • Twitter
  • Facebook
  • MailChimp
  • Shopify
  • Slack
  • Olark
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Reviewed By Jenny Chang
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