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ZupportDesk REVIEW

Help Desk Software

No user reviews
USER SATISFACTION N/A
OUR SCORE 8.0

What is ZupportDesk?

ZupportDesk is a customer support platform that offers feature-rich live chat and email ticketing solutions to companies. The software comes with powerful features and tools to simplify and streamline their customer support processes.

With ZupportDesk, users are able to deliver quality support services to their clients, visitors, and potential customers. It gives them the ability to effectively engage their customers in real-time, stay on top of their interactions on both email and social media, as well as manage and organize their contacts.

The real-time functionality of ZupportDesk allows users to closely monitor their channels, track issues, and immediately resolve customer problems. Aside from live chat support and email ticketing, ZupportDesk also provides a knowledge base feature to empower customers to find solutions for common issues, greatly reducing the number of support requests so support agents can concentrate on problems, issues, and queries that require a great deal of expertise and response.

Overview of ZupportDesk Benefits

ZupportDesk gives you the capability to engage and interact with your visitors in real time, thanks to its live chat support solution.

Whether you want to initiate the conversation based on your visitor’s profile or your profile is asking for help regarding your product or service, ZupportDesk Live Chat allows you to fully maximize that opportunity and turn your visitor into a new customer or empower your existing clients to make a repeat purchase.

A comprehensive dashboard displays all the information you need to make the necessary actions and adjustments to ensure that your customers and visitors are addressed timely. You have a full view of your all the essential chat metrics and indicators like customer wait time, queue size and customer satisfaction in a single, unified screen.

Ticket support can be quite messy but with ZupportDesk, all your tickets are organized and filtered based on your specifications. You want them segmented by agent, inbox, priority, or due date? ZupportDesk lets you configure it all right from your control panel.

You and your agents have access to your customers’ ticket history. Every interaction, query, response, and more are all documented and displayed in a threaded view. You can also monitor the progress of all your tickets. Once you assigned a ticket to the most qualified personnel, you can track the ticket at every step until is closed.

Overview of ZupportDesk Features

  • Live Chat
  • Ticket Support
  • Knowledge Base
  • Contact Management
  • Customizable Chat Window
  • Real-Time Dashboard
  • Social Media Integrations
  • Proactive Visitor Engagement
  • Support Ticket Filters
  • Ticket Assignment and Tracking
  • Quick Search

What Problems Will ZupportDesk Solve?

1. Customers don’t have to spend a long time waiting in a queue or an email response. Live chat gives them that real-time interaction, enabling a fluid conversation that other support methods can’t match.

2. Provide support 24/7. Most customer service hubs don’t operate 24/7. With ZupportDesk’s Android & IOS app, live chat agents can stay logged in all the time and make it easy to respond to visitors.

3. With its Facebook integration, agents can handle all messages in ZupportDesk dashboard without leaving the app

4. Helps Identify Customer Pain Points. ZupportDesk enables agents to spot pain points and make most of the opportunity to resolve the problem so they can meet, even exceed, customer expectations.  As they say; the bigger the problem, the bigger the opportunity turns out to be. With the help of live chat support, it has now become easy to discover any underlying problem or need that a customer might have with the business.

Awards & Quality Certificates

ZupportDesk Position In Our Categories

Position of ZupportDesk in our main categories:

200

ZupportDesk is one of the top 200 Customer Support Softwareproducts

Top
100

ZupportDesk is one of the 100 Help Desk Softwareproducts

200

ZupportDesk is one of the 200
Customer Support Software products

100

ZupportDesk is one of the 100
Help Desk Software products


ZupportDesk is also listed in the following subcategories:

Category:Position:Category:Position:
Help Desk & Ticketing Software#29
Category:Position:
Help Desk & Ticketing Software#29

It's essential to keep in mind that almost no service in the Customer Support Software category will be an ideal solution able to meet all the requirements of various company types, sizes and industries. It may be a good idea to read a few ZupportDesk reviews first as some services can dominate just in a very narrow set of applications or be prepared with a very specific industry in mind. Others may work with an intention of being easy and intuitive and therefore lack complex functionalities needed by more experienced users. You can also come across solutions that cater to a large group of users and give you a rich feature base, however that usually comes at a more expensive cost of such a solution. Be certain that you're aware of your requirements so that you buy a software that has specifically the functionalities you look for.

How Much Does ZupportDesk Cost?

ZupportDesk Pricing Plans:
Free trial
Live Chat Small Team
Free
Live Chat Business
$10/month
Support Tickets Small Team
Free
Support Tickets Business
$15/month

ZupportDesk offers three SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Live Chat Packages:

Small Team – Free

  • 3 Users Max
  • 1 Widget
  • 30 Chats Per Month
  • 30 Day Chat History
  • Basic Widget Customization

Business – $10/month or $8/month (Annual Billing)

  • Unlimited Widgets
  • Unlimited Chats
  • Unlimited Chat History
  • Advanced Chat Customization
  • Widget Rebranding
  • Proactive Chat
  • Real-Time Dashboard
  • Triggers
  • Departments
  • Roles & Permissions
  • Analytical Reports
  • Unlimited Contacts
  • Rich Content Articles
  • Customizable Header & Footer

Support Tickets Packages:

Small Team – Free

  • 3 Users Max
  • 30 Tickets Per Month
  • 1 Inbox
  • 1 Workflow

Business – $15/month or $12/month (Annual Billing)

  • Unlimited Tickets
  • Unlimited Inboxes
  • Unlimited Workflows
  • Service Level Agreements (SLAs)
  • Facebook Integration
  • Real-Time Dashboard
  • Feedback Widget
  • Departments
  • Outbound Emails
  • Roles & Permissions
  • Analytical Reports
  • Unlimited Contacts
  • Rich Content Articles
  • Customizable Header & Footer

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ZupportDesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ZupportDesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

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NEGATIVE SOCIAL MENTIONS

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Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Free
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are ZupportDesk pricing details?

ZupportDesk Pricing Plans:
Free trial
Live Chat Small Team
Free
Live Chat Business
$10/month
Support Tickets Small Team
Free
Support Tickets Business
$15/month

ZupportDesk offers three SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Live Chat Packages:

Small Team – Free

  • 3 Users Max
  • 1 Widget
  • 30 Chats Per Month
  • 30 Day Chat History
  • Basic Widget Customization

Business – $10/month or $8/month (Annual Billing)

  • Unlimited Widgets
  • Unlimited Chats
  • Unlimited Chat History
  • Advanced Chat Customization
  • Widget Rebranding
  • Proactive Chat
  • Real-Time Dashboard
  • Triggers
  • Departments
  • Roles & Permissions
  • Analytical Reports
  • Unlimited Contacts
  • Rich Content Articles
  • Customizable Header & Footer

Support Tickets Packages:

Small Team – Free

  • 3 Users Max
  • 30 Tickets Per Month
  • 1 Inbox
  • 1 Workflow

Business – $15/month or $12/month (Annual Billing)

  • Unlimited Tickets
  • Unlimited Inboxes
  • Unlimited Workflows
  • Service Level Agreements (SLAs)
  • Facebook Integration
  • Real-Time Dashboard
  • Feedback Widget
  • Departments
  • Outbound Emails
  • Roles & Permissions
  • Analytical Reports
  • Unlimited Contacts
  • Rich Content Articles
  • Customizable Header & Footer

What integrations are available for ZupportDesk?

ZupportDesk integrates with the following business systems and applications:

  • Facebook
  • Facebook Messenger
  • Twitter
  • WordPress
  • Shopify
  • Google Analytics

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