MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Eudata Review

Eudata
Our score: 8.0 User satisfaction: N/A

What is Eudata?

Eudata is a customer management suite created to help businesses and organizations provide comprehensive customer journeys that are anchored on positive, fantastic customer experience. This is achieved by complementing the capabilities of BOT technologies and human.

Eudata enables companies and organizations provide a unified, centralized service that can be accessed on all possible digital channels. It makes customer management easy and efficient by storing all relevant information about the customer journey in a single point.

With powerful AI technologies, Eudata automated all process-based tasks. Supervisors and agents get a clear, 360-degree view of their customers, providing them with all the data they need to ensure smooth, positive, and satisfying customer experience.

Show More

Overview of Eudata Benefits

Eudata is designed to enable your organization to approach your customers in the most engaging and interactive ways, streamline and simplify recurrent operations, and add more value to customer relationships by building loyalty and intimacy.

With Eudata Customer Management Platform, you have a comprehensive, feature-rich solution that allows you build strong, fruitful relationships with your customers and at the same time, easily store and fully utilize all the data you have on your customers to effectively keep them and grow your consumer base.

Communication is essential to any business endeavor, especially when it comes to interacting and engaging customers and potential clients. Eudata provides you with a solution that allows you to communicate to them via channels that are suitable at the moment. Whether it’s voice chat, video chat, email, SMS, or social media, Eudata equips your organization with the ability to engage your customers through channels they prefer.

Audio video capabilities enable your organization to establish intimacy with your consumers. Eudata helps you achieve and maintain the correct intimacy with your customers as such features help make them more at ease and comfortable as possible during the most delicate transactions and transaction closures.

The software also boasts of AI-powered features that efficiently handle recurrent needs and even optimize request profiling and close transactions. And if and when the need for human-based support arises, Eudata makes the transition seamless.

Show More

Overview of Eudata Features

  • ChatBOT (Conversational Engine)
  • ChatBOT Analytics – Reporting
  • VoiceBot
  • Cognitive Contact Center (3C)
  • Chat
  • Audio/Video Chat
  • Real-Time Collaboration
  • Real-Time Sharing
  • Recording
  • Email and SMS
  • Web Call Back
  • Conversational and Social interface
  • Persistent Chat
  • Mobile & Web Messaging
  • IOT Assisted Service
  • Proactive Engagement
  • Outbound Engagement
  • Web Customer Care
  • Expert Advisor
  • Voice2Chat
  • Customer onboarding
  • Customer Centricity
  • External Contact Center or CRM Connectors
  • Kiosk

What Problems Will Eudata Solve?

Transition from a voice-based to a digital customer care

Eudata solution can use the existing platform and incorporate all the digital capabilities and use AI to manage a large number of inquiries in self-service.

Reduce the volume of interactions managed by humans

With Eudata chatBOT and VoiceBOT, human-based interactions in a contact center environment is cut down to as much as 75%. That translates to huge savings and more satisfied customers.

Turn a dialogue-based process (such as HR inquiries, internal processes between different teams, …) in a dialogue where a part of the process is done by the AI

Awards & Quality Certificates

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
An award given to products that have recently entered the market but are already becoming very popular

Eudata Position In Our Categories

Because businesses have particular business-related demands, it is rational they avoid choosing an all-encompassing, ”best” business program. Just the same, it is difficult to try to pinpoint such a software system even among well-known software products. The logical step to do can be to narrow down the varied vital factors that call for a examination such as important features, plans, skill ability of staff members, company size, etc. The second step is, you should perform the product research systematically. Read these Eudata analyses and look into each of the software programs in your list in detail. Such comprehensive product investigation guarantee you stay away from poorly fit software products and pay for the one which includes all the tools your company requires.

Position of Eudata in our main categories:

TOP 500

Eudata is one of the top 500 CRM Software products

There are trendy and widely used solutions in each software category. But are they automatically the best fit for your enterprise’s special requirements? A popular software solution may have thousands of users, but does it provide what you need? For this reason, do not blindly shell out for popular systems. Read at least a few Eudata Customer Service Software reviews and mull over the aspects that you want in the software such as the cost, main functionality, available integrations etc. Then, shortlist a few solutions that fit your wants. Check out the free trials of these products, read online opinions, get information from the maker, and do your homework systematically. This profound homework is certain to assist you choose the most excellent software application for your organization’s special wants.

How Much Does Eudata Cost?

Eudata Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Show More

What are Eudata pricing details?

Eudata Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Eudata for their enterprise pricing information and other product details.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We are aware that when you make a decision to buy a Customer Service Software it’s important not only to learn how professionals rank it in their reviews, but also to find out if the real users and companies that use it are actually happy with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Eudata reviews across a vast range of social media sites. The information is then featured in a simple to understand way indicating how many clients had positive and negative experience with Eudata. With that information available you should be prepared to make an informed purchasing decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Eudata?

Eudata integrates with the following business systems and applications:

  • Cisco
  • Genesys
  • Avaya
  • Enghouse
  • Asterisk
  • Salesforce
  • Amazon Echo
  • Skype
  • Skype for Business
  • FB Messenger
  • Twitter
  • Telegram
  • Expert System Cogito
  • Google Dialogflow w MS Luis
Note

Eudata
is waiting for
your first review.

Arrow

Write your own review of this product

ADD A REVIEW

More reviews from 0 actual users:

women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

Unsure about this software?
FIND ALTERNATIVES
TOP

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.

Share
Tweet
Share