Fuze Review

Our score: 8.6 User satisfaction: 98%

What is Fuze?

Fuze is a cloud based unified communication platform designed to empower all business communications (contact center, audio conferencing, webinars, web conferencing, instant messaging, group chat, video conferencing, and content sharing), across the entire enterprise on virtually any device, anywhere, anytime.

The software enables always-on collaborations via simplified voice communication and flexible video conferencing. It provides reimagined communication experience and user behavior-driven product design techniques to enable higher employee engagement, faster adoption, and reduced time to value.

Fuze is engineered to power all conversations for your business via a reliable and secure platform which unifies video, voice and messaging into a centralized application. Also, the program combines intelligent platform, simple user experience, and third-party enterprise applications to enrich business conversations and improve communication efficiency.

Overview of Fuze Benefits

Fuze is an enterprise-grade communication platform that inspires tomorrow’s workplace, today. The software blends messaging, voice, video, and content collaboration across a distinct interface to deliver the highest level of reliability, quality, and analytics demanded by modern business. It propels your unified communication to a greater height with a reimagined user experience that makes life easy for IT administrators and business users.

Additionally, the Fuze Web helps you to leverage an invaluable experience at the convenience of your browser. The module facilitates a rich voice conferencing, modern group messaging, and video experience that quashes the hurdles experienced by orthodox web collaboration tools. With a simple click on a link, your guests are introduced to the Fuze meeting without the need for any plugins or application download.

On top of that, all your business communications are protected via stringent security measures and data privacy. It doesn’t matter where the communications take place; Fuze encrypts every facet to seal all the loopholes for data assailants. Moreover, the platform’s IT operational and security controls are audited annually via an independent firm. This ensures all its systems are HIPAA, SSAE16 SOC1 Type II, and SSAE16 SOC2 Type II compliance.

What’s more, Fuze has a scalable cloud architecture that features built-in redundancy. This ensures the entire platform is scalable, secure, and more importantly reliable in the modern UCaaS industry. Its multi-data center architecture and geographically load balanced design guarantee 99.99% uptime and a consistent business continuity.

Overview of Fuze Features

  • Reimagined user experience
  • Fuze web
  • Enterprise security
  • Global reliability
  • Unified communication
  • APIs and integrations
  • Collaboration
  • Voice
  • Insights
  • Contact center

Fuze Position In Our Categories

Knowing that businesses have distinctive business-related demands, it is rational that they avoid seeking an all-encompassing, “perfect” business program. Needless to say, it would be futile to try to come across such an app even among widely used software systems.
The practical thing to do can be to shortlist the various main functions which entail deliberation like essential features, costing, technical skill capability of staff, organizational size, etc. After which, you should conduct your product research to a full extent. Read these Fuze analyses and explore the other solutions in your list in detail. Such detailed product research ascertain you circumvent unsuitable software products and buy the one that has all the features your company requires.

Position of Fuze in our main categories:

TOP 20

Fuze is one of the top 20 Business Phone Systems products

TOP 50

Fuze is one of the 50 Communications Software products

Fuze is also listed in the following subcategories:

Each enterprise is different, and might need a special Communications Software solution that will be designed for their company size, type of clients and employees and even specific industry they support. We advise you don't count on getting an ideal solution that will work for every business no matter what their background is. It may be a good idea to read a few Fuze Communications Software reviews first and even then you should keep in mind what the software is intended to do for your company and your employees. Do you need a simple and intuitive solution with only essential features? Will you really make use of the complex tools required by experts and big enterprises? Are there any particular tools that are especially practical for the industry you work in? If you ask yourself these questions it will be much easier to locate a reliable software that will fit your budget.

How Much Does Fuze Cost?

Fuze Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Fuze’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 74
Negative Social Media Mentions 1

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Fuze reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Fuze. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based


  • Cloud Hosted

Language Support

  • English
  • Dutch

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular Fuze Alternatives

Top Competitors To Fuze By Price

Trending Communications Software Reviews

Product name:

Fuze Comparisons

What are Fuze pricing details?

Fuze Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Fuze’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for Fuze?

Fuze integrates with the following business systems and applications:

  • Salesforce
  • Zendesk
  • Office365
  • Skype for business
  • Outlook
  • Gmail
  • Google calendar
  • Dropbox
  • SharePoint
  • OneDrive
  • Box
  • Adobe
  • Google Drive

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Reviewed By Jenny Chang
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