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Guest Tracker Review

Guest Tracker
Our score: 8.0 User satisfaction: 100%

What is Guest Tracker?

Guest Tracker is a campground management software packed with tools to help with the management of campgrounds, lodges and marinas, RV parks, as well as states and provincial parks. It caters to the needs of properties of all sizes, offering tools from bare essentials to a professional suite of solutions so you can provide guests with a memorable and professional experience.

One of the platform’s key features is its reservation and activity chart which allows you to give your guests a better view of your offerings by displaying photos, reservation policies, and your availability and to keep track of bookings and activities. Guests can book reservations online. In terms of payment processing, the platform integrates with Shift 4 Secure payment processing.

In addition, the platform offers a point-of-sale solution with optional touch screen support to help you manage receipt printing, sales items, and inventory levels. It also integrates with Online Travel Agency solutions such as Airbnb and Booking.com to help you reach more customers online.

Guest Tracker comes in a desktop and cloud version so you can use it whether or not you have an internet connection.

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Overview of Guest Tracker Benefits

Online Reservations

Guest Tracker makes the reservation process for your guests a walk in the park. They do not need to make inquiries about your availabilities because they can easily view them on a customizable unit/reservation chart. The user-friendly reservation system even allows you to include additional information such as reservation policies and photos in the chart so your guests can have a better look at your offerings. And since it’s online booking, your guests can choose to book over the phone, from their mobile device, or from their desktop computer.

Keep Track Of Your Activities

Guest Tracker features an activity chart that allows guests to book activities and help you track them by half-hour increments. You can manage and monitor nature hikes, day trips, boat rentals, fishing, hunting, or any other activity you offer to your guests through this tool.

Secure Payment Processing

The platform comes with a complete credit card payment solution, allowing you to accept deposits over the phone, take payment at camp registration or check-in, or authorize credit cards before the guest’s arrival.

Improved Online Presence

Guest Tracker integrates with Online Travel Agent (OTA) solutions including Airbnb, Booking.com, Expedia, HomeAway, and VRBO. The platform syncs your availability to these advertising channels, helping you promote your place and boost your online exposure.

Multiple Deployment Options

Guest Tracker comes in desktop and cloud versions. There is no difference in the features available but the latter allows users to operate daily without any disruption. It is ideal for those with wider bandwidth and efficient internet coverage. 

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Overview of Guest Tracker Features

  • Reservation and Activity Chart
  • Payment Processing Solution
  • Email Marketing
  • Revenue Forecasting
  • Accounting tools
  • POS integration
  • OTA Integration

What Problems Will Guest Tracker Solve?

Problem #1: Online reservations management

John is responsible for making sure all online bookings through their website is up-to-date, accurate, and in sync with all reservations, rates, and online bookings. Since his company is using Guest Tracker Campground Management Software, all his systems are in sync. Reservation Management is online, seamless, and effortless.

Features: 3-way integration: includes availability, online reservations, and rates sync.

Problem #2: Point of sale

Virginia is responsible for managing all sales for the on-property Restaurant and Store. It is her responsibility to track sales and to process all lodging guests tickets, and in some cases to send these charges to the Guests Lodging bill to pay at check out.

Features: Full touch screen capable POS software with resort-style charge posting to Guest Lodging bill.

Problem #3: Cloud-based option

Frank is on the go but is the owner of a very busy RV Park and Campground. Frank and his Wife need to review all new reservations and to check in on their new employee and the entries they are making in the system on her first week. Cloud access provides anyplace anywhere access to their systems from home or remotely.

Feature: Guest Tracker cloud-based software.

Guest Tracker Position In Our Categories

Because businesses have special business wants, it is practical they abstain from going for a one-size-fits-all, ideal business application. Still, it would be hard to come across such an app even among branded software solutions. The better step to undertake would be to take note of the numerous significant aspects which demand inspection like essential features, price terms, technical skill levels of staff members, business size, etc. The second step is, you must conduct the product research fully. Browse through these Guest Tracker analyses and scrutinize each of the software programs in your shortlist more closely. Such well-rounded product research ensures you steer clear of unsuitable apps and buy the system that provides all the tools your company requires in growing the business.

Position of Guest Tracker in our main categories:

TOP 50

Guest Tracker is one of the top 50 Property Management Software products

If you are considering Guest Tracker it might also be sensible to analyze other subcategories of Best Property Management Software collected in our base of SaaS software reviews.

Each business is different, and might require a particular type of Best Property Management Software solution that will be adjusted to their company size, type of clients and employees and even particular industry they support. We advise you don't count on getting a perfect solution that is going to be suitable for each company no matter what their history is. It may be a good idea to read a few Guest Tracker Best Property Management Software reviews first and even then you should keep in mind what the solution is intended to do for your business and your employees. Do you need a simple and straightforward service with only essential functions? Will you actually use the advanced functionalities required by pros and big enterprises? Are there any particular tools that are especially beneficial for the industry you work in? If you ask yourself these questions it is going to be much easier to locate a trustworthy software that will match your budget.

How Much Does Guest Tracker Cost?

Guest Tracker Pricing Plans:

Free Trial

Essentials Plan (Desktop Version)

Contact vendor

Enhanced Plan (Desktop Version)

Contact vendor

Essentials Plan (GT/Cloud Version)

Contact vendor

Enhanced Plan (GT/Cloud Version)

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Optional Tools (For Desktop and GT/Cloud Version)

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What are Guest Tracker pricing details?

Guest Tracker Pricing Plans:

Free Trial

Essentials Plan (Desktop Version)

Contact vendor

Enhanced Plan (Desktop Version)

Contact vendor

Essentials Plan (GT/Cloud Version)

Contact vendor

Enhanced Plan (GT/Cloud Version)

Contact vendor

Optional Tools (For Desktop and GT/Cloud Version)

Contact vendor

Guest Tracker comes with a cloud and desktop version. The latter is based on a one-time payment model while the former is subscription-based. Each version comes with two enterprise pricing plans and optional add-on features. Prices are available only upon request. Features included in the packages are listed below:

Desktop Version

Essentials Plan – by quote

  • Desktop Software Installation on Computer
  • Complete Campground or Lodge Setup
  • Reservations and Group Reservations
  • Activity Bookings
  • Unit Chat Bookings
  • Guest Message Texting
  • Outgoing Email Connection
  • Email Marketing
  • Email Confirmations
  • Revenue Forecasting
  • Revenue History 
  • Accounting
  • Packages 
  • Support
  • Initial Online Remote Training

Enhanced Plan – by quote

  • All Features in the Essentials Plan
  • Complete Merchant Credit Card Processing and Integration
  • Commission-free Online Booking Engine
  • Yield/Rate Manager

GT/Cloud Version

Essentials Plan – by quote

  • Co-located Data Center for Round-the-Clock Access of the Software
  • Software Backups
  • All features in the Desktop’s Essential Plan
  • Full Software Support

Enhanced Plan – by quote

  • All Features in the Essentials Plan
  • Complete Merchant Credit Card Processing and Integration
  • Commission-Free Online Booking Engine

Optional Tools – by quote

  • POS Integrated Solution 
  • OTA Integrations
  • Network Version Installation on up to 3 Local Area Network Computers
  • QuickBooks Interface Integration with  Back-Office Accounting Software

Guest Tracker offers a web demo that connects you with one of their webinars where you can watch an interactive demonstration of Guest Tracker. You can also invite key staff members to connect from any computer over the Internet.

Additionally, a 30-day free trial is available where you can access the full working version of Guest Tracker’s latest software release. The vendor provides demonstration data, including sample reservations and guests, to familiarize you with the systems features and software functionalities. Their support team will assist you with the Guest Tracker installation and setup. Get in touch with the vendor to start.

User Satisfaction

Positive Social Media Mentions 15
Negative Social Media Mentions 0

We are aware that when you make a decision to get a Property Management Software it’s vital not only to see how professionals score it in their reviews, but also to discover whether the actual people and businesses that purchased this software are indeed satisfied with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Guest Tracker reviews across a wide array of social media sites. The data is then presented in a simple to digest form indicating how many people had positive and negative experience with Guest Tracker. With that information at your disposal you should be ready to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • One-time payment
  • Quote-based

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Guest Tracker?

Guest Tracker integrates with Point of Sale (POS) software, online booking engine, credit card processing, and Quick Books Pro & QBO accounting interface. It also connects with cloud-based solutions as well as on-premise installations. Here are some examples:

  • Shift 4 Secure Payment Processing
  • Dollar on the Net
  • VRBO
  • HomeAway
  • Airbnb
  • Expedia
  • Booking.com
  • Quickbooks
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Nestor Gilbert

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.

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