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RealPage Review

RealPage
Our score: 9.8 User satisfaction: 100%

What is RealPage?

RealPage is a comprehensive and efficient suite of property management software solutions used for streamlining the tasks related to managing rental property businesses that deal with different renters. Thus, the suite is ideal for rental property owners and teams that are handling commercial, affordable, student housing, senior living, military housing, single family, or vacation rental properties. The integrated and end-to-end web-based solution delivers an accounting system that helps rental property owners and staff simplify their financial processes and workflows, centralizing all their transactions and automating financial responsibilities.

The property management solution also offers users the ability to perform accurate budgeting wherein manual data entry is eliminated and complex calculations are made easy. It has a robust and flexible document management tool that permits them to organize, search, publish, store, and secure electronic records of different types such as compliance documents, resident documents, financial statements, and training resources. RealPage is equipped with teams of compliance professionals that provide services so that property owners and managers are able to comply with federal, state, and local regulations.

Last but not least, the suite of property management solutions gives users the capability to verify the credentials of vendors, letting them conduct background checks and vendor risk assessments and make sure that vendors are in line with the standards and requirements of their business.

Overview of RealPage Benefits

Feature-Rich Property Management Accounting Solution

RealPage has a feature-rich property management accounting solution that enables property owners and staff to have full control over their financial processes and transactions. Eliminating manual and duplicate data entry, the accounting solution allows users to simplify how they perform back office accounting tasks. They will be able to sign documents electronically, conduct bank reconciliations, centralize disbursements, and access allocation tables. They can perform cash or accrual-based accounting, wherein all transactions are automatically posted on the general ledger in real time.

Financial Reporting

The solution also has robust financial reporting capabilities. Users can view key metrics through a customizable dashboard, letting them gain insights into the financial performance of their operations. They will be able to track their cash flow, view trends in spending, and evaluate their budgeting. In addition, the accounting solution is built with a financial report writer which lets users create, modify, and customize financial reports.

Accurate And Simplified Budgeting

RealPage streamlines the process of preparing budgets for properties. Through the aid of its property management budgeting system, users can create a budget for each of their property accurately. When they make changes to their budget model, these changes will be updated and reflected in the entire system. Also, they no longer need to worry about complex calculations, as the system can handle all of those for them.

Spend Management

The budgeting system of RealPage integrates seamlessly with its spend management solution. Thus, as users create invoices, make purchases, and manage vendor activities, RealPage automatically checks whether what they are generating and preparing complies with the budget they have assigned. They can determine if they are exceeding spending limits when they create orders for their properties.

Mitigate Risk With Compliance Services

RealPage also provides users with the capability to ensure that their properties and business processes comply with government regulations, covering federal, state, and local regulations. Through the compliance services offered by its expert teams, property owners and managers can continuously verify if their move-in certifications and annual certifications adhere to housing programs. The compliance experts can also assess applications being submitted by potential tenants and residents as well as review move-in processes.

On-Site Audit And Property Inspection

In addition, the compliance services include on-site audits and property inspections which help users ensure maximum accessibility to their properties and optimize building systems for longer property life.

Enterprise-Grade Document And Content Management System

RealPage has an enterprise-grade document and content management system which is designed for multifamily organizations. With such system, property owners, managers, and teams can keep electronic records of various types of documents such as corporate, property, and residential documents. The system offers an unlimited online storage that supports any existing disaster recovery plan or program.

Easy Document Access, Search, And Retrieval

The web-based document and content management system enables users to quickly upload their forms, photos, and other documents by simply dragging and dropping them. Once the electronic documents are stored in the cloud, they will be able to easily access and retrieve any document they need. The system comes with classifiers and dataset values which they can customize, allowing them to browse and search documents in various ways.

Secure Documents

Also, as users share documents with stakeholders or publish them on third-party websites, the system encrypts them; helping users protect and secure their documents.

Role-Based Document Access And Customizable Workflows

They can even create roles wherein access to documents can be restricted based on the type of document or file being shared, the specific departments users belong to, and owners of the properties. Additionally, the system permits the setting up of customizable workflows so that documents that require approval are automatically routed to the right individuals.

Vendor Tracking And Credentialing

Summing it up, RealPage provides a vendor tracking and credentialing solution that allows users to check if the vendors they are dealing with have a good insurance and financial standing, don’t have criminal records, and are passing background checks. This way, they will be able to reduce costs associated with vendor risk and liability, guarantee that vendors are able to deliver an outstanding service. and make sure that they comply with the guidelines and requirements of their organization.

Overview of RealPage Features

  • Feature-Rich Accounting System
  • Accounting Services
  • Automated Budgeting
  • Spend Management
  • Compliance Monitoring
  • Paperless and Flexible Document And Content Management
  • On-Site Property Management
  • Facilities
  • Vendor Crendentialing

RealPage Position In Our Categories

Since businesses have specific business-related wants, it is practical they abstain from deciding on an all-encompassing, ideal business application. Needless to say, it would be difficult to try to pinpoint such application even among branded software solutions. The sensible thing to do should be to take note of the several important factors which entail consideration like key features, costing, technical skill aptitude of staff, organizational size, etc. After which, you should follow through the research systematically. Read some of these RealPage evaluations and explore each of the software programs in your list in detail. Such comprehensive research ensures you drop unfit applications and subscribe to the system which offers all the aspects your company requires.

Position of RealPage in our main categories:

TOP 3

RealPage is one of the top 3 Property Management Software products

If you are considering RealPage it could also be sensible to examine other subcategories of Property Management Software listed in our base of SaaS software reviews.

Since each organization has unique business requirements, it is advisable for them to refrain from searching for a one-size-fits-all faultless software system. Needless to say, it would be useless to try to find such a system even among widely used software applications. The clever thing to do would be to catalog the various important factors that require consideration such as main features, finances, skill levels of employees, company size etc. Then, you should do your homework thoroughly. Read some RealPage Property Management Software reviews and check out each of the other systems in your shortlist in detail. Such exhaustive homework can make certain you reject ill-fitting applications and select the app that provides all the features you need for business success.

How Much Does RealPage Cost?

RealPage Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

RealPage SMB and enterprise pricing plan information is available upon request. Contact the company’s sales department, and get your quote.

User Satisfaction

Positive Social Media Mentions 40
Negative Social Media Mentions 0

We realize that when you make a decision to buy Property Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and RealPage reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with RealPage. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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RealPage Comparisons

RealPage user reviews

Wonderful software for renting out space

Read full review >
Rocio
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 08.12.2019 Company Size: 51-100 Employees Industry: Restaurants

User-friendly and sophisticated design

Read full review >
Johathan
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 25.11.2019 Company Size: More than 100 Employees Industry: Real Estate

Using RealPage as a property supervisor

Read full review >
Jeanne
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 13.11.2019 Company Size: 11-50 Employees Industry: Hospitality

The most user-friendly property management solution

Read full review >
Laverne
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 04.11.2019 Company Size: More than 100 Employees Industry: Real Estate

About RealPage

Read full review >
Faye
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.11.2019 Company Size: More than 100 Employees Industry: Real Estate

What are RealPage pricing details?

RealPage Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

RealPage SMB and enterprise pricing plan information is available upon request. Contact the company’s sales department, and get your quote.

What integrations are available for RealPage?

RealPage integrates with services, applications, and systems used for advocacy marketing, answer automation, asset management, blast communications, collections, digital marketing, facilities management, invoicing, resident services, roommate matching, and utility billing which include the following:

  • Modern Message
  • Anyone Home
  • LeaseHawk
  • Happyco
  • InfoTycoon
  • Notifii
  • Affiliated Creditors, Inc.
  • BYL Collections
  • Fair Collections & Outsourcing, Inc.
  • NCC Business Services of America, Inc.
  • RentCollect Global
  • National Credit Systems (NCS)
  • Apartments 247
  • Knock
  • Power Pro
  • Spherexx
  • Building Engines
  • Nexus Systems
  • Mobile Doorman
  • Parcel Pending
  • Compatibility
  • Nationwide Energy Partners

RealPage average rating:

Average score
4.2/5 (17 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

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The most favorable review

Preston

PROS: RealPage combines robust property management tools with strong accounting features. Because of that, we rely on it only for our needs on both aspects. It has been enabling us to communicate better with our tenants as well, especially when it comes to their maintenance requests and with their rent reminders. It has wonderful features that let us take a good look at our properties as well.

CONS: Though RealPage is making an effort to roll out updates regularly to make the solution instinctive, it has rather become difficult to navigate instead.

Reviewed 7 months ago

Read full review >

The least favorable review

Jeanne

PROS: RealPage is a very user-friendly application that lets us complete our tasks without issue.

CONS: I do not like the interface. The system is slow to respond at times. I also find it problematic that we cannot add payments to our home tab and how we cannot use it fully on Chrome.

Reviewed 5 months ago

Read full review >

More reviews from 17 actual users:

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  • Most positive
  • Most negative

Wonderful software for renting out space

Read full review >
Rocio
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 08.12.2019 Company Size: 51-100 Employees Industry: Restaurants

PROS: It is better for us to use RealPage than Microsoft Word.

CONS: It freezes at times but its benefits still outweigh its disadvantages.

What do you think about this review? Great Poor

User-friendly and sophisticated design

Read full review >
Johathan
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 25.11.2019 Company Size: More than 100 Employees Industry: Real Estate

PROS: RealPage's modules are meticulous in their data gathering apart from being intuitive. The great design also helps us navigate the solution smoothly and complete our tasks quickly. Moreover, the analytical capabilities of the software help us take a comprehensive view of our property's operations. It is also a plus that we can tailor the application to our needs, especially when we have different types of properties in our portfolio.

CONS: There have been instances when RealPage crashes, causing us to lose all the data we have just entered. This does not happen often but we would prefer that this does not happen at all. It would also be nice if they redo some of their knowledge base articles because they assume that the readers have a good grasp of the topic already.

What do you think about this review? Great Poor

Using RealPage as a property supervisor

Read full review >
Jeanne
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 13.11.2019 Company Size: 11-50 Employees Industry: Hospitality

PROS: RealPage is a very user-friendly application that lets us complete our tasks without issue.

CONS: I do not like the interface. The system is slow to respond at times. I also find it problematic that we cannot add payments to our home tab and how we cannot use it fully on Chrome.

What do you think about this review? Great Poor

The most user-friendly property management solution

Read full review >
Laverne
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 04.11.2019 Company Size: More than 100 Employees Industry: Real Estate

PROS: It is an easy-to-use and intuitive application that we do not spend so much time training new users. But the best thing about it is how it lets us screen applicants on the same platform.

CONS: I have no problems with RealPage.

What do you think about this review? Great Poor

About RealPage

Read full review >
Faye
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.11.2019 Company Size: More than 100 Employees Industry: Real Estate

PROS: RealPage has allowed us to go paperless since it lets us store any kind of document.

CONS: RealPage has response problems some times that interrupt our workflow.

What do you think about this review? Great Poor

All about RealPage

Read full review >
Madyson
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 01.11.2019 Company Size: More than 100 Employees Industry: Real Estate

PROS: RealPage has an accounting module that is easy to use even for users who are not well-versed in accounting.

CONS: RealPage needs to update its billing feature because it treats every cost inputted as a cost for the property only. RealPage's support is also not excellent because they are slow to respond to issues.

What do you think about this review? Great Poor

My experience using RealPage

Read full review >
Willard
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 29.10.2019 Company Size: 11-50 Employees Industry: Real Estate

PROS: Since we record how much our applicants earn, we encounter errors in that area from time to time but RealPage makes it easy for us to correct them. Furthermore, it is intuitive and screens applications quickly.

CONS: Some browsers do not support RealPage and it is a problem for us because we have our preferred browsers. It would also be nice if they include more visibility into credit information or the background of applicants.

What do you think about this review? Great Poor

RealPage is a good solution despite being frustrating to use at times

Read full review >
John
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 27.10.2019 Company Size: More than 100 Employees Industry: Commercial Real Estate

PROS: RealPage is our only go-to for our property management requirements.

CONS: I don't like that I am not able to customize the software for my needs so I ended up having a lot of workarounds that do not make things more efficient.

What do you think about this review? Great Poor

A comprehensive product for property management

Read full review >
Kaylin
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 26.10.2019 Company Size: 51-100 Employees Industry: Real Estate

PROS: RealPage has plenty of modules that help us do our property management tasks without a hitch. I especially like their intranet feature, which enables us to communicate with our tenants on a secure channel. But this communication is not just one way--it lets our clients lodge maintenance requests and to have exchanges with their fellow tenants, too.

CONS: The only difficulty I have encountered with RealPage is with its API. We want to customize our website and to allow our customers to interact with our website but the API is difficult to obtain.

What do you think about this review? Great Poor

What I think about RealPage as a leasing consultant

Read full review >
Jennyfer
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 14.10.2019 Company Size: 11-50 Employees Industry: Real Estate

PROS: The best thing about RealPage is how it reduces data entry. When I enter information to it, it automatically fills in other relevant fields. This is very helpful in our check processing and rent management workflows. Aside from that, I like the reporting capability of the software, too. It lets me add as many details as I need to one report so I do not have to generate different reports.

CONS: The only problem I have with RealPage is how it makes it difficult for us to oversee multi-site properties.

What do you think about this review? Great Poor

User-friendly

Read full review >
Elmo
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.10.2019 Company Size: More than 100 Employees Industry: Real Estate

PROS: RealPage has made an effort to make its solution easy to use. It makes information easier to find because we can change how the home dashboard looks. Because of it, we managed to consolidate all our records from the property to the clients.

CONS: I wish that there are more resources to help us get to know the application more. It is frustrating that when we run into problems, we cannot find the answer easily from the knowledge base. Plus, the lease term options are limited.

What do you think about this review? Great Poor

My experience using RealPage

Read full review >
Hadley
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 02.10.2019 Company Size: More than 100 Employees Industry: Real Estate

PROS: I noticed that RealPage support is quick. Within 24 hours of posting my ticket, it is already resolved. Because of this fast response, we can conduct our business without problems.

CONS: It is bothersome to open a ticket every time we have queries.

What do you think about this review? Great Poor

An all-inclusive property management software

Read full review >
Marlin
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 29.09.2019 Company Size: More than 100 Employees Industry: Commercial Real Estate

PROS: RealPage is the only software we need for our property management and accounting needs. It has everything from leasing and rent management modules to administrative and accounting features. It even connects with a wonderful payment processing application as a plus.

CONS: It would be great if RealPage makes the interface more intuitive. However, the updates they are releasing are doing the opposite of that.

What do you think about this review? Great Poor

From the perspective of a leasing consultant

Read full review >
Alvah
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 21.09.2019 Company Size: Industry: N/A

PROS: I don't encounter any difficulties when entering information into the system and when looking for it again.

CONS: It is not so easy to export reports in a format that can be read by Excel

What do you think about this review? Great Poor

Reliable Support Team

Read full review >
Ryann
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 18.09.2019 Company Size: 11-50 Employees Industry: Real Estate

PROS: RealPage is a truly comprehensive property management software that is also equipped with top-notch accounting tools. Our company doesn't have to look far because it has everything we need. Moreover, RealPage has seamless integration with Novice Pay.

CONS: RealPage is trying too hard to update their GUI but this is backfiring on them. I wish they would reinstate the old interface design instead.

What do you think about this review? Great Poor

A simple and affordable solution

Read full review >
Preston
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 12.09.2019 Company Size: 11-50 Employees Industry: Commercial Real Estate

PROS: RealPage combines robust property management tools with strong accounting features. Because of that, we rely on it only for our needs on both aspects. It has been enabling us to communicate better with our tenants as well, especially when it comes to their maintenance requests and with their rent reminders. It has wonderful features that let us take a good look at our properties as well.

CONS: Though RealPage is making an effort to roll out updates regularly to make the solution instinctive, it has rather become difficult to navigate instead.

What do you think about this review? Great Poor

User-friendly, web-accessible application

Read full review >
Noe
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 28.08.2019 Company Size: More than 100 Employees Industry: Real Estate

PROS: I like how it lets me move between different screens with ease. It also lets me get the same information in different ways, especially residents' information. I also enjoy its capability to provide numerous reports that I can customize as well. With its intuitiveness, our busy office has become efficient.

CONS: There have been times when it was difficult to customize the reports. They should offer more options.

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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