HaloITSM Review

ITIL-Aligned Processes

HaloITSM lets you build, deliver, and support IT services in accordance with the ITIL framework. Thus, you and your IT service desk teams can adopt the best practices for implementing incident, problem, change, IT asset, and knowledge management. You can classify requests as ITIL incident management, problem management, or change control requests. You can also track all actions made on a request or ticket to streamline reporting and auditing. 

The software enables you to easily and thoroughly investigate incidents and problems occurring due to errors or issues in IT infrastructures. You can record their root causes, minimize their impact on business operations, services, and end-users, and ensure that they are resolved immediately and won’t happen again. 

Furthermore, HaloITSM gives you the capability to determine, record, and report the impact and risk levels of changes within your organization. You’ll be able to prepare plans for organizational changes. For instance, you can create plans for communicating with people who are affected by a new project and implementing back-out procedures if business-impacting problems arise out of the project.

Knowledge Base & Service Catalogue

HaloITSM improves how you share information with team members and end-users. It uses a technology that allows you to effortlessly create a service desk knowledge base. Your team members can transform summaries, resolutions, and details from tickets into KB entries and articles.

They can also link multiple KB entries together, add images, documents, and files to KB articles, access the knowledge base throughout the software, and form private KB groups. HaloITSM, moreover, permits end-users to access KB articles from a web portal and receive canned responses and suggested answers before calling your teams.

The software allows you to build a service catalogue where you can store, organize, and track all important information about the services you’re providing. This includes service status, availability, descriptions, schedules and SLA timings, and dependencies. The service catalogue aids you in simplifying request fulfillments, monitoring the progress of your services and activities, keeping your teams updated, and generating reports needed by your clients. 

Centralized System

HaloITSM consolidates everything you need in a single cloud-based system so you can work with your IT teams better. You can track and handle all of your ITIL processes and activities within the software. HaloITSM has a project dashboard where you can view and monitor the progress of your projects in real-time.

You can also connect your applications and calendars to the software. This way, you’ll be able to manage your projects and tasks with ease. You can assign tasks to team members, track workload distribution and resource spending, and keep up with deadlines.