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HotSchedules Review

HotSchedules
Our score: 8.7 User satisfaction: 95%

What is HotSchedules?

HotSchedules is a provider of mobile, cloud-based technology for the restaurant, retail. and hospitality industries. The software is designed to automate operational challenges like recruiting, training, scheduling, business intelligence, shift communication, labor, and inventory management.

Over the years, HotSchedulues has earned the trust and following of more than 1.2 million people in the hotel and restaurant industry from owners to managers to servers, line cooks, and bartenders, becoming a popular employee scheduling and labor management solution in the restaurant industry. At present, the software is widely used in many companies that range from huge franchise operations down to the independent mom and pop restaurants.

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Overview of HotSchedules Benefits

HotSchedules’ all-in-one restaurant scheduling tool makes it easy to create, communicate and manage employees’ schedules. It reduces the time it takes managers to create, communicate and manage schedules. And with its advanced reporting and forecasting capabilities, restaurants now get schedule the right people at the right time and reduce labor costs in the process. Integration with point-of-sale systems is also available to ensure that employees clock in and out within a threshold.

HotSchedules also offers Train, a restaurant training solution designed for the modern workforce, making it flexible yet simple enough to accommodate all types of content and styles of learning. Learners can share thoughts and ideas about courses and managers can check progress and coach up when scores are low or progress is slow. Users can company-branded online training academy with restaurant-specific courses, curricula and exams by job and/or region.

HotSchedules has also found the way to ensure conventionality like above-store reporting, meal period planning, floor maps and the Affordable Care Act much easier to manage. And with PayControl set up, users are ensured of accurate payroll records and reporting readily available in one spot. Time card and payroll history is readily available within the platform and the information can be exported to popular third-party payroll vendors.

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Overview of HotSchedules Features

  • Online schedules
  • Reporting
  • POS integration
  • Mobile communication
  • Training
  • PayControl
  • Floor maps
  • Affordable care advisor
  • Activity-based forecasting
  • Above-store console

HotSchedules Position In Our Categories

Knowing that companies have specific business demands, it is only logical that they steer clear of paying for a one-size-fits-all, “perfect” software system. At any rate, it is futile to chance on such application even among well-known software solutions. The efficient step to undertake can be to spell out the various key factors that necessitate research such as major features, price plans, technical skill capability of the users, organizational size, etc. Next, you must conduct your product research thoroughly. Have a look at some of these HotSchedules reviews and explore each of the software systems in your shortlist more closely. Such comprehensive product research makes sure you avoid unfit software solutions and pay for the one which delivers all the tools your business requires for optimal results.

Position of HotSchedules in our main categories:

TOP 20

HotSchedules is one of the top 20 Employee Scheduling Software products

TOP 50

HotSchedules is one of the 50 Restaurant Management Software products

If you are interested in HotSchedules it might also be a good idea to check out other subcategories of Restaurant Management Software collected in our database of SaaS software reviews.

Since each organization has particular business needs, it is advisable for them to desist from looking for a one-size-fits-all faultless software solution. Needless to say, it would be pointless to try to find such a platform even among widely used software solutions. The clever thing to do would be to list the various essential factors that need consideration such as required features, budget, skill levels of staff members, company size etc. Then, you should do your groundwork thoroughly. Read some HotSchedules Restaurant Management Software reviews and check out each of the other systems in your shortlist in detail. Such exhaustive research can make certain you discard ill-fitting systems and choose the app that offers all the elements you require for business success.

How Much Does HotSchedules Cost?

HotSchedules Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

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What are HotSchedules pricing details?

HotSchedules Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

HotSchedules is a quote-priced system, meaning that each client receives an individual plan tailored to his needs. Contact the company for enterprise pricing, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 75
Negative Social Media Mentions 4

We know that when you make a decision to purchase a Restaurant Management Software it’s important not only to learn how professionals evaluate it in their reviews, but also to find out whether the real users and enterprises that use this software are actually satisfied with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and HotSchedules reviews across a broad array of social media sites. The data is then presented in an easy to understand form indicating how many people had positive and negative experience with HotSchedules. With that information at your disposal you should be prepared to make an informed business decision that you won’t regret.

Video

Technical details

Devices Supported

  • Android
  • iPhone/iPad
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for HotSchedules?

HotSchedules integrates with the following business systems and applications:

  • Aloha
  • Digital Dining
  • Focus POS
  • Oracle Hospitality
  • POSITOUCH
  • Restaurant Manager
  • SilverWarePOS
  • Brink POS
  • Revention
  • PAR
  • Squirrel Systems
  • Retalix
  • Compris POS
  • Pointsoft
  • Quest
  • STMPI
  • Transight POS
  • ICG
  • XPIENT
  • Quickbooks
  • Intouch POS
  • iPOS
  • Shopify
  • TISSL
  • NewPOS
  • pcAmerica
  • Micorsoft RMS
  • Toast POS
  • PROTOUCH POS
  • CBS Northstar
  • Breeze Systems
  • Host Concepts
  • Sage Payroll Services

HotSchedules User Reviews

HotSchedules average rating:

Average score
4.5/5 (14 user reviews)
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

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The most favorable review

Reginald

PROS: It shares my available hours and notifies me about my shift assignments. I can also see my colleagues' contact information and what they're working on with me in real time.

CONS: It would be better if the app were free and more adaptable to mobile devices. We could also use a more intuitive website and notifications for available shifts we can pick up.

Reviewed 4 years ago

Read full review >

The least favorable review

Vickie

PROS: It's so useful that I am able to see my weekly schedule in advance and reach out to my co-workers when I need to

CONS: It would be great if we can request time off in bulk, instead of doing it per day and time.

Reviewed 6 years ago

Read full review >

More reviews from 14 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

HotSchedules help us become more organized at work

Read full review >
Karina
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 14.11.2021 Company Size: More than 100 Employees Industry: Restaurants

PROS: I can access HotSchedules at any time. It's organized so well that I can see my work schedule, approved holidays, and messages from colleagues and management.

CONS: It would help if I can also see my colleagues' schedules more accurately too.

What do you think about this review?

Great Poor

The HotSchedules app

Read full review >
Riley
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 28.10.2021 Company Size: More than 100 Employees Industry: Food and Beverages

PROS: I like being able to view, create and tweak your schedule more conveniently via the logbook and reporting feature of the app. I also like being able to see who I'll be working with and the total number of hours I'll be working on a weekly basis.

CONS: HotSchedules could use some minor tweaks to solve lags on the logbook and task tickbox, and maybe making the mobile app free for use.

What do you think about this review?

Great Poor
Show More User Reviews (14)

HotSchedules: I love it!

Read full review >
Moshe
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.09.2021 Company Size: More than 100 Employees Industry: Hospitality

PROS: With HotSchedules, I can easily access my work schedule and if there are last-minute changes made, even while I'm attending classes at school.

CONS: I'd like to see my colleagues’ schedules in a simpler format.

What do you think about this review?

Great Poor

User-friendly tool for work

Read full review >
Reginald
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 13.07.2021 Company Size: More than 100 Employees Industry: Health, Wellness and Fitness

PROS: It shares my available hours and notifies me about my shift assignments. I can also see my colleagues' contact information and what they're working on with me in real time.

CONS: It would be better if the app were free and more adaptable to mobile devices. We could also use a more intuitive website and notifications for available shifts we can pick up.

What do you think about this review?

Great Poor

Very useful in cascading messages to staff

Read full review >
Alexane
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 12.07.2021 Company Size: 11-50 Employees Industry: Food and Beverages

PROS: My highlight HotSchedules feature is the notes tool that lets me add notes about my or my fellow managers' shifts. You can also use it as a reference when you need to settle staffing concerns.

CONS: We could use more streamlining when it comes to the daily printout schedule.

What do you think about this review?

Great Poor

HotSchedules website and app review

Read full review >
Celine
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 27.06.2021 Company Size: Industry: Marketing and Advertising

PROS: I like that the app is a convenient way for us to get notified about our schedules and messages from the company to all staff.

CONS: I have no doubt the login/out glitch on the mobile app will be resolved in future updates.

What do you think about this review?

Great Poor

HotSchedules is super easy to use

Read full review >
Jamaal
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 21.02.2021 Company Size: More than 100 Employees Industry: Restaurants

PROS: I've been a HotSchedules user for several years. I love that it's designed so well that you can see your schedule, who else is on the same shift and who isn't. Staff communications are now so easy because everyone's contact information is there.

CONS: I wish there's a quicker way for managers to upload their staff's schedules.

What do you think about this review?

Great Poor

My experience with HotSchedules

Read full review >
Ericka
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 01.02.2021 Company Size: Industry: Food and Beverages

PROS: HotSchedules is an incredibly convenient mobile app for releasing and swapping work shifts, request time off and receive work update notifications.

CONS: The mobile app is not free, but it's all yours after you pay for it.

What do you think about this review?

Great Poor

An Efficient and User-friendly scheduling tool

Read full review >
Edgar
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 01.02.2021 Company Size: 11-50 Employees Industry: Food and Beverages

PROS: I like that HotSchedules lets me see my and my coworkers' schedules so it's easy to swap and request for time-off and schedule changes.

CONS: I look forward to a time when HotSchedules would also let us create group chats for discussions as needed

What do you think about this review?

Great Poor

Great user-friendly program

Read full review >
Santino
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.01.2021 Company Size: More than 100 Employees Industry: Health, Wellness and Fitness

PROS: Because of the messaging feature that enables email and text notifications and shows colleague's contact information, it's so easy to show my availability and communicates with the team.

CONS: I'd love to receive notifications when a shift is released and is up for grabs.

What do you think about this review?

Great Poor

Great platform

Read full review >
Jewell
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.02.2020 Company Size: More than 100 Employees Industry: Restaurants

PROS: I like that HotSchedules is constantly updated to make it easy for us to look at our work hours and get in touch with colleagues because their contact information is available on the same platform.

CONS: It's more convenient to navigate the app and use the calendar function on the mobile app, but it's not free. The website could use improvements that the app has.

What do you think about this review?

Great Poor

Tweak schedules anytime and anywhere

Read full review >
Abdul
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 17.02.2020 Company Size: 11-50 Employees Industry: Restaurants

PROS: HotSchedules is an effective employee communications tool. As long as the employees have internet, HotSchedules' built-in messaging feature notifies staff about their schedules, time off requests and swaps, meetings and staff-wide updates in real time.

CONS: Nothing major, but it would be great if I also have access to the schedule of other colleagues.

What do you think about this review?

Great Poor

User-friendly HotSchedules platform

Read full review >
Vickie
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 16.02.2020 Company Size: 1-10 Employees Industry: Food and Beverages

PROS: It's so useful that I am able to see my weekly schedule in advance and reach out to my co-workers when I need to

CONS: It would be great if we can request time off in bulk, instead of doing it per day and time.

What do you think about this review?

Great Poor

Easy-to-use Scheduling Tool For Work

Read full review >
Tremayne
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 08.02.2020 Company Size: 11-50 Employees Industry: Food and Beverages

PROS: It's a great scheduling tool that is easy to use for leads to create, manage and print schedules, as well as address requests for staff's easy viewing.

CONS: Not many people at work use the messaging feature.

What do you think about this review?

Great Poor
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HotSchedules user reviews

HotSchedules help us become more organized at work

Read full review >
Karina
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 14.11.2021 Company Size: More than 100 Employees Industry: Restaurants

The HotSchedules app

Read full review >
Riley
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 28.10.2021 Company Size: More than 100 Employees Industry: Food and Beverages

HotSchedules: I love it!

Read full review >
Moshe
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.09.2021 Company Size: More than 100 Employees Industry: Hospitality

User-friendly tool for work

Read full review >
Reginald
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 13.07.2021 Company Size: More than 100 Employees Industry: Health, Wellness and Fitness

Very useful in cascading messages to staff

Read full review >
Alexane
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 12.07.2021 Company Size: 11-50 Employees Industry: Food and Beverages
Nestor Gilbert

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.

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