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iHelpDesk Review
What is iHelpDesk?
iHelpDesk is a cloud-hosted help desk platform developed to help organizations and businesses to keep track of issues, automate efforts in resolving problems, and enhance the quality of service. iHelpDesk is very east to set up and the interface requires little learning time, enabling users to operate the system and get the most out of their investment. As iHelpDesk is a cloud-based software, there is no need to install anything. That said, an on-premise option is also available.
Show MoreOverview of iHelpDesk Benefits
iHelpDesl core benefits include:
- Improve customer service perception and satisfaction.
- Increase accessibility through a single point of contact, communication, and information.
- Increase productivity of support staff by automating processes, policies, and tasks.
- Reduce IT support costs.
Overview of iHelpDesk Features
iHelpDesk core features include:
- Request abd Problem Management
- Effective Email Management
- Self-Service Portal
- Reports
- FAQ Knowledge Base
How Much Does iHelpDesk Cost?
iHelpDesk Pricing Plans:
Free Trial
Free
Free
Professional
$8 per agent/month
Enterprise
$25 per agent/month
What are iHelpDesk pricing details?
iHelpDesk Pricing Plans:
Free Trial
Free
Free
Professional
$8 per agent/month
Enterprise
$25 per agent/month
iHelpDesk offers budget-friendly packages plus a free version of its cloud-based help desk platform.
Free
- 1 Agent
- 1 Mailbox
- 1 Ticket Rules
- 200MB Storage
Professional – $8 per agent/month or $80 per agent/year
- 8 Agents
- 10 Mailboxes
- 10 Ticket Rules
- 2GB Storage
- 1 Domain
- Secure 128-bit SSL Encryption
- Time Tracking
- Export/Import Data
Enterprise – $25 per agent/month or $250 per agent/year
- Unlimited Agents
- 30 Mailboxes
- 30 Ticket Rules
- 6GB Storage
- Multiple Domains
- SLA Views
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you decide to purchase a Help Desk Software it’s crucial not only to learn how professionals rank it in their reviews, but also to discover if the actual clients and companies that use this software are indeed content with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and iHelpDesk reviews across a vast range of social media sites. The information is then featured in a simple to understand form showing how many clients had positive and negative experience with iHelpDesk. With that information available you should be ready to make an informed buying decision that you won’t regret.
Technical details
Devices Supported
- Windows
- Linux
- Web-based
Deployment
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for iHelpDesk?
No information available.
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