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eStreamDesk Helpdesk Review

eStreamDesk Helpdesk
Our score: 6.7 User satisfaction: 99%

What is eStreamDesk Helpdesk?

eStreamDesk is an easy to use but very extremely powerful service to manage customer requests for your business. At the same time, eStreamDesk is a hosted helpdesk and ticket tracking service that delivers exceptional customer service, while saving you time and minimizing support costs.

It uses a minimalistic approach to web-based helpdesk management. It does not have repetitive features or cluttered interface. The platform only has features that you can actually use for your business.

Overview of eStreamDesk Helpdesk Benefits

Read on to learn about the numerous eStreamDesk benefits:

eStreamDesk is a flexible platform enabling helpdesk team to quickly and deftly manage tons of requests from various services. The portal empowers your customers with self-help functionality resulting in reduced costs and enhanced customer experience.

It provides great experience for both your helpdesk team agents and customers but at the same time keeping the service very simple and easy to use.

Since it is a web-based application, you can work from anywhere. So even if you are working from home, at your desk, or on the road, you can use the application.

It is also highly customizable. You can add your company’s logo, name, and branding to the portal.

A CRM platform that provides a bang for every buck, eStreamDesk has gained global appeal with its savvy and easy access interface that works perfectly for production teams and end-users of a company. It also has full support integration for various customer service channels encompassing email, chat support, social media and web chat services.

The service automatically tracks and creates tickets for all the tweets sent to your company’s Twitter account. That is also the same case in your corporate Facebook account.

eStreamDesk can turn any business business into an efficient and consumer-empowering collective by helping your support teams with the power to manage multiple relationship services with so much ease and automation.

eStreamDesk’s flexibility has made the application among the most ideal business solutions for various sizes of customer relationship management spectrum.

Overview of eStreamDesk Helpdesk Features

  • Custom branding
  • Web-based
  • Simple and easy to use
  • Create tickets from multiple e-mail accounts
  • Localizable
  • Facebook integration
  • Twitter integration
  • Google Apps integration
  • Encrypted and secure
  • Live chat
  • Developer friendly API
  • Workflow with rules-based logic
  • Helpful analytics
  • Full audit log
  • Track agent activity in realtime
  • A centralized e-mail management for any number of mail accounts
  • Easy to manage multiple knowledgebase and forums
  • Provide excellent customer service and support
  • Simple and easy-to-use user interface
  • Customer portal and ticket monitoring system

eStreamDesk Helpdesk Position In Our Categories

Bearing in mind companies have their own business-related requirements, it is sensible they avoid choosing an all-in-one, ideal software. Just the same, it would be hard to try to come across such application even among popular software solutions. The sensible step to undertake is to tabulate the various vital aspects which demand examination including crucial features, costing, technical skill levels of the employees, business size, etc. Next, you must perform your product research to a full extent. Read some eStreamDesk Helpdesk analyses and explore each of the solutions in your list more closely. Such comprehensive research makes sure you circumvent unfit software solutions and buy the one that meets all the function you require company requires.

Position of eStreamDesk Helpdesk in our main categories:

TOP 100

eStreamDesk Helpdesk is one of the top 100 Help Desk Software products

If you are interested in eStreamDesk Helpdesk it may also be a good idea to analyze other subcategories of Help Desk Software listed in our database of SaaS software reviews.

Every company has different needs and needs an application that can be customized for their size, type of staff members and clients, and the particular industry they are in. For these reasons, no software can proffer perfect features off-the-shelf. When you try to find a software product, first be sure what you want it for. Read some eStreamDesk Helpdesk Help Desk Software reviews and ask yourself do you want basic features or do you want advanced features? Are there any industry-specific tools that you are looking for? Find the answers to these queries to aid your search. There are multiple factors that you need to reflect on and these include your budget, particular business wants, your company size, integration needs etc. Take your time, try out a few free trials, and finally zero in on the platform that offers all that you need to improve your company effectiveness and productivity.

How Much Does eStreamDesk Helpdesk Cost?

eStreamDesk Helpdesk Pricing Plans:

Free Trial

Freelancer

Free for 1 agent

Small business

$29/month

Professional

$75/month

Enterprise

$212/month

Here are the eStreamDesk cost details:

All accounts start with a 30-day free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.

You can select a plan from presets or fine-tune your custom plan specifications.

Predefined plans

Freelancer: Free for 1 agent

  • Data retention: 3 months
  • Ticketing system
  • Use your domain
  • Knowledge base
  • Rebrandable

Small business: $29/month

  • 5 agents
  • Data retention: 6 months
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Knowledge base
  • SSL encryption
  • Rebrandable
  • Reports

Professional: $75/month

  • 10 agents
  • Data retention: 1 year
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Custom ticket fields
  • Knowledge base
  • SSL encryption
  • Realtime chat
  • Theme customization
  • Rebrandable
  • Reports
  • Custom languages
  • Full audit log

Enterprise: $212/month

  • 25 agents
  • Data retention: 2 years
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Custom ticket fields
  • Facebook integration
  • Custom SSL cert
  • Knowledge base
  • SSL encryption
  • Realtime chat
  • Theme customization
  • Twitter integration
  • Rebrandable
  • Reports
  • Custom languages
  • Full audit log
  • Email passthrough

 

User Satisfaction

Positive Social Media Mentions 105
Negative Social Media Mentions 1

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and eStreamDesk Helpdesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with eStreamDesk Helpdesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac

Deployment

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are eStreamDesk Helpdesk pricing details?

eStreamDesk Helpdesk Pricing Plans:

Free Trial

Freelancer

Free for 1 agent

Small business

$29/month

Professional

$75/month

Enterprise

$212/month

Here are the eStreamDesk cost details:

All accounts start with a 30-day free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.

You can select a plan from presets or fine-tune your custom plan specifications.

Predefined plans

Freelancer: Free for 1 agent

  • Data retention: 3 months
  • Ticketing system
  • Use your domain
  • Knowledge base
  • Rebrandable

Small business: $29/month

  • 5 agents
  • Data retention: 6 months
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Knowledge base
  • SSL encryption
  • Rebrandable
  • Reports

Professional: $75/month

  • 10 agents
  • Data retention: 1 year
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Custom ticket fields
  • Knowledge base
  • SSL encryption
  • Realtime chat
  • Theme customization
  • Rebrandable
  • Reports
  • Custom languages
  • Full audit log

Enterprise: $212/month

  • 25 agents
  • Data retention: 2 years
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Custom ticket fields
  • Facebook integration
  • Custom SSL cert
  • Knowledge base
  • SSL encryption
  • Realtime chat
  • Theme customization
  • Twitter integration
  • Rebrandable
  • Reports
  • Custom languages
  • Full audit log
  • Email passthrough

 

What integrations are available for eStreamDesk Helpdesk?

  • Google Apps
  • Google Docs
  • Facebook
  • Drupal
  • Twitter
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Reviewed By Jenny Chang
Page last modified
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