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eStreamDesk Helpdesk Review
What is eStreamDesk Helpdesk?
eStreamDesk is an easy to use but very extremely powerful service to manage customer requests for your business. At the same time, eStreamDesk is a hosted helpdesk and ticket tracking service that delivers exceptional customer service, while saving you time and minimizing support costs.
It uses a minimalistic approach to web-based helpdesk management. It does not have repetitive features or cluttered interface. The platform only has features that you can actually use for your business.
Show MoreOverview of eStreamDesk Helpdesk Benefits
Read on to learn about the numerous eStreamDesk benefits:
eStreamDesk is a flexible platform enabling helpdesk team to quickly and deftly manage tons of requests from various services. The portal empowers your customers with self-help functionality resulting in reduced costs and enhanced customer experience.
It provides great experience for both your helpdesk team agents and customers but at the same time keeping the service very simple and easy to use.
Since it is a web-based application, you can work from anywhere. So even if you are working from home, at your desk, or on the road, you can use the application.
It is also highly customizable. You can add your company’s logo, name, and branding to the portal.
A CRM platform that provides a bang for every buck, eStreamDesk has gained global appeal with its savvy and easy access interface that works perfectly for production teams and end-users of a company. It also has full support integration for various customer service channels encompassing email, chat support, social media and web chat services.
The service automatically tracks and creates tickets for all the tweets sent to your company’s Twitter account. That is also the same case in your corporate Facebook account.
eStreamDesk can turn any business business into an efficient and consumer-empowering collective by helping your support teams with the power to manage multiple relationship services with so much ease and automation.
eStreamDesk’s flexibility has made the application among the most ideal business solutions for various sizes of customer relationship management spectrum.
Show MoreOverview of eStreamDesk Helpdesk Features
- Custom branding
- Web-based
- Simple and easy to use
- Create tickets from multiple e-mail accounts
- Localizable
- Facebook integration
- Twitter integration
- Google Apps integration
- Encrypted and secure
- Live chat
- Developer friendly API
- Workflow with rules-based logic
- Helpful analytics
- Full audit log
- Track agent activity in realtime
- A centralized e-mail management for any number of mail accounts
- Easy to manage multiple knowledgebase and forums
- Provide excellent customer service and support
- Simple and easy-to-use user interface
- Customer portal and ticket monitoring system
eStreamDesk Helpdesk Position In Our Categories
Knowing that businesses have distinct business needs, it is wise that they steer clear of adopting a one-size-fits-all, “perfect” software solution. Nonetheless, it is nearly futile to try to chance on such a software product even among widely used software systems. The reasonable thing to do can be to note down the numerous important functions which entail deliberation like major features, plans, skill ability of the users, organizational size, etc. After which, you should perform your research thoroughly. Go over some eStreamDesk Helpdesk evaluations and explore each of the software systems in your shortlist more closely. Such comprehensive research ascertain you stay away from unsuitable software products and pay for the one that includes all the features your company requires in sustaining growth.
Position of eStreamDesk Helpdesk in our main categories:
TOP
200
eStreamDesk Helpdesk is one of the top 200 Help Desk Software products
It's essential to keep in mind that almost no service in the Help Desk Software category is a perfect solution that can fulfill all the goals of various company types, sizes and industries. It may be a good idea to read a few eStreamDesk Helpdesk Help Desk Software reviews first as certain solutions might dominate only in a very narrow group of applications or be prepared with a really specific type of industry in mind. Others might function with a goal of being easy and intuitive and as a result lack advanced elements welcomed by more experienced users. There are also apps that cater to a broad group of users and give you a powerful feature set, however that usually comes at a higher cost of such a solution. Ensure you're aware of your needs so that you buy a software that offers exactly the functionalities you look for.
How Much Does eStreamDesk Helpdesk Cost?
eStreamDesk Helpdesk Pricing Plans:
Free Trial
Freelancer
Free for 1 agent
Small business
$29/month
Professional
$75/month
Enterprise
$212/month
What are eStreamDesk Helpdesk pricing details?
eStreamDesk Helpdesk Pricing Plans:
Free Trial
Freelancer
Free for 1 agent
Small business
$29/month
Professional
$75/month
Enterprise
$212/month
Here are the eStreamDesk cost details:
All accounts start with a 30-day free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.
You can select a plan from presets or fine-tune your custom plan specifications.
Predefined plans
Freelancer: Free for 1 agent
- Data retention: 3 months
- Ticketing system
- Use your domain
- Knowledge base
- Rebrandable
Small business: $29/month
- 5 agents
- Data retention: 6 months
- Ticketing system
- Use your domain
- Realtime desktop notifications
- Knowledge base
- SSL encryption
- Rebrandable
- Reports
Professional: $75/month
- 10 agents
- Data retention: 1 year
- Ticketing system
- Use your domain
- Realtime desktop notifications
- Custom ticket fields
- Knowledge base
- SSL encryption
- Realtime chat
- Theme customization
- Rebrandable
- Reports
- Custom languages
- Full audit log
Enterprise: $212/month
- 25 agents
- Data retention: 2 years
- Ticketing system
- Use your domain
- Realtime desktop notifications
- Custom ticket fields
- Facebook integration
- Custom SSL cert
- Knowledge base
- SSL encryption
- Realtime chat
- Theme customization
- Twitter integration
- Rebrandable
- Reports
- Custom languages
- Full audit log
- Email passthrough
User Satisfaction
Positive Social Media Mentions
105
Negative Social Media Mentions
1
We realize that when you make a decision to get a Help Desk Software it’s crucial not only to learn how professionals evaluate it in their reviews, but also to find out whether the real users and companies that bought it are indeed content with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and eStreamDesk Helpdesk reviews across a wide range of social media sites. The data is then presented in a simple to digest form indicating how many users had positive and negative experience with eStreamDesk Helpdesk. With that information at your disposal you will be equipped to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
Deployment
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for eStreamDesk Helpdesk?
- Google Apps
- Google Docs
- Drupal
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