MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

eStreamDesk Helpdesk Review

eStreamDesk Helpdesk
Our score: 6.7 User satisfaction: 99%

What is eStreamDesk Helpdesk?

eStreamDesk is an easy to use but very extremely powerful service to manage customer requests for your business. At the same time, eStreamDesk is a hosted helpdesk and ticket tracking service that delivers exceptional customer service, while saving you time and minimizing support costs.

It uses a minimalistic approach to web-based helpdesk management. It does not have repetitive features or cluttered interface. The platform only has features that you can actually use for your business.

Overview of eStreamDesk Helpdesk Benefits

Read on to learn about the numerous eStreamDesk benefits:

eStreamDesk is a flexible platform enabling helpdesk team to quickly and deftly manage tons of requests from various services. The portal empowers your customers with self-help functionality resulting in reduced costs and enhanced customer experience.

It provides great experience for both your helpdesk team agents and customers but at the same time keeping the service very simple and easy to use.

Since it is a web-based application, you can work from anywhere. So even if you are working from home, at your desk, or on the road, you can use the application.

It is also highly customizable. You can add your company’s logo, name, and branding to the portal.

A CRM platform that provides a bang for every buck, eStreamDesk has gained global appeal with its savvy and easy access interface that works perfectly for production teams and end-users of a company. It also has full support integration for various customer service channels encompassing email, chat support, social media and web chat services.

The service automatically tracks and creates tickets for all the tweets sent to your company’s Twitter account. That is also the same case in your corporate Facebook account.

eStreamDesk can turn any business business into an efficient and consumer-empowering collective by helping your support teams with the power to manage multiple relationship services with so much ease and automation.

eStreamDesk’s flexibility has made the application among the most ideal business solutions for various sizes of customer relationship management spectrum.

Overview of eStreamDesk Helpdesk Features

  • Custom branding
  • Web-based
  • Simple and easy to use
  • Create tickets from multiple e-mail accounts
  • Localizable
  • Facebook integration
  • Twitter integration
  • Google Apps integration
  • Encrypted and secure
  • Live chat
  • Developer friendly API
  • Workflow with rules-based logic
  • Helpful analytics
  • Full audit log
  • Track agent activity in realtime
  • A centralized e-mail management for any number of mail accounts
  • Easy to manage multiple knowledgebase and forums
  • Provide excellent customer service and support
  • Simple and easy-to-use user interface
  • Customer portal and ticket monitoring system

eStreamDesk Helpdesk Position In Our Categories

Bearing in mind businesses have their own business-related demands, it is only sensible that they steer clear of paying for a one-size-fits-all, ”best” software system. Still, it is troublesome to try to pinpoint such a software product even among recognizable software systems.
The better thing to undertake should be to spell out the various important aspects which necessitate deliberation such as essential features, pricing, skill capability of staff, company size, etc. The second step is, you should perform your research thoroughly. Browse over some of these eStreamDesk Helpdesk analyses and look over each of the software programs in your list in detail. Such well-rounded research ensures you avoid unfit apps and select the system which delivers all the tools you require company requires.

Position of eStreamDesk Helpdesk in our main categories:

TOP 100

eStreamDesk Helpdesk is one of the top 100 Help Desk Software products

If you are considering eStreamDesk Helpdesk it may also be beneficial to examine other subcategories of Help Desk Software gathered in our base of B2B software reviews.

It is important to keep in mind that hardly any app in the Help Desk Software category is going to be an ideal solution able to match all the goals of different business types, sizes and industries. It may be a good idea to read a few eStreamDesk Helpdesk Help Desk Software reviews first as specific software might perform well only in a really small set of applications or be created with a very specific type of industry in mind. Others might function with a goal of being simple and intuitive and as a result lack advanced functions needed by more experienced users. There are also software that cater to a broad group of users and offer a complex feature toolbox, but this frequently comes at a more significant cost of such a service. Make sure you're aware of your requirements so that you select a software that provides all the features you look for.

How Much Does eStreamDesk Helpdesk Cost?

eStreamDesk Helpdesk Pricing Plans:

Free Trial

Freelancer

Free for 1 agent

Small business

$29/month

Professional

$75/month

Enterprise

$212/month

Here are the eStreamDesk cost details:

All accounts start with a 30-day free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.

You can select a plan from presets or fine-tune your custom plan specifications.

Predefined plans

Freelancer: Free for 1 agent

  • Data retention: 3 months
  • Ticketing system
  • Use your domain
  • Knowledge base
  • Rebrandable

Small business: $29/month

  • 5 agents
  • Data retention: 6 months
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Knowledge base
  • SSL encryption
  • Rebrandable
  • Reports

Professional: $75/month

  • 10 agents
  • Data retention: 1 year
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Custom ticket fields
  • Knowledge base
  • SSL encryption
  • Realtime chat
  • Theme customization
  • Rebrandable
  • Reports
  • Custom languages
  • Full audit log

Enterprise: $212/month

  • 25 agents
  • Data retention: 2 years
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Custom ticket fields
  • Facebook integration
  • Custom SSL cert
  • Knowledge base
  • SSL encryption
  • Realtime chat
  • Theme customization
  • Twitter integration
  • Rebrandable
  • Reports
  • Custom languages
  • Full audit log
  • Email passthrough

 

User Satisfaction

Positive Social Media Mentions 105
Negative Social Media Mentions 1

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and eStreamDesk Helpdesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with eStreamDesk Helpdesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac

Deployment

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular eStreamDesk Helpdesk Alternatives

Top Competitors To eStreamDesk Helpdesk By Price

Trending Help Desk Software Reviews

Product name:
Score:
Satisfaction:
9.5
98%
8.0
100%
8.9
96%
9.0
100%

eStreamDesk Helpdesk Comparisons

What are eStreamDesk Helpdesk pricing details?

eStreamDesk Helpdesk Pricing Plans:

Free Trial

Freelancer

Free for 1 agent

Small business

$29/month

Professional

$75/month

Enterprise

$212/month

Here are the eStreamDesk cost details:

All accounts start with a 30-day free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.

You can select a plan from presets or fine-tune your custom plan specifications.

Predefined plans

Freelancer: Free for 1 agent

  • Data retention: 3 months
  • Ticketing system
  • Use your domain
  • Knowledge base
  • Rebrandable

Small business: $29/month

  • 5 agents
  • Data retention: 6 months
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Knowledge base
  • SSL encryption
  • Rebrandable
  • Reports

Professional: $75/month

  • 10 agents
  • Data retention: 1 year
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Custom ticket fields
  • Knowledge base
  • SSL encryption
  • Realtime chat
  • Theme customization
  • Rebrandable
  • Reports
  • Custom languages
  • Full audit log

Enterprise: $212/month

  • 25 agents
  • Data retention: 2 years
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Custom ticket fields
  • Facebook integration
  • Custom SSL cert
  • Knowledge base
  • SSL encryption
  • Realtime chat
  • Theme customization
  • Twitter integration
  • Rebrandable
  • Reports
  • Custom languages
  • Full audit log
  • Email passthrough

 

What integrations are available for eStreamDesk Helpdesk?

  • Google Apps
  • Google Docs
  • Facebook
  • Drupal
  • Twitter
Note

eStreamDesk Helpdesk
is waiting for
your first review.

Arrow

Write your own review of this product

ADD A REVIEW
Reviewed By Jenny Chang
Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

TOP
women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.