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nanoRep REVIEW

Help Desk Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.0

What is nanoRep?

nanoRep is an automated customer service platform based on self-service experience that provides relevant, contextual and personalized answers for maximizing conversions and reducing support load. With nanoRep, brands can instantly answer correctly thousands of different questions and drive this back to customer analytics to gain powerful insights for your business.

Overview of nanoRep Benefits

The numerous nanoRep products are listed below:

  • Manage support communications in over 34 languages without need for multilingual personnel or manual translation services
  • Innovative knowledge base software automatically collects customer service inquiries and learns ongoing representatives’ answers to the questions. The incoming questions and FAQs are used to constantly grow the knowledge base
  • Search-predicting and autocomplete capabilities in self-service help desk
  • Track popular and trending topics in FAQs
  • Allow customers to reach agents easily, through Email or Chat. Escalation options are automatically detected, and are fully configurable
  • The software aggregates questions from multiple channels through web self-service support tools to provide immediate customer service while deflecting the repetitive questions. nanoRep extracts and escalates the high-value questions to live agents
  • For enterprise customers, widgets can be customized for branding purposes
  • Seamless integration with any chat software

Overview of nanoRep Features

  • web self-service widgets through mobile, web & social
  • customer analytics
  • intelligent support agent tools
  • real-time FAQs
  • intelligent contextual answers in any language
  • interactive troubleshooting flows
  • easy escalation to agents via email or chat
  • widget customization
  • proactive engagement with high-value customers
  • conversion tracking
  • SLA tracking
  • custom charts
  • customer feedback
  • Google Analytics Integration and API for enterprise customers
  • support ticket system
  • queue management
  • Rule Engine that sends auto-responders, assignment to users etc.
  • in terms of security , Access to servers is restricted to HTTPS protocol encrypted by SSL3 and TLS cryptography.

nanoRep Position In Our Categories

Position of nanoRep in our main categories:

100

nanoRep is one of the top 100 Customer Support Software products

50

nanoRep is one of the 50 Help Desk Software products

100

nanoRep is one of the 100
Customer Support Software products

50

nanoRep is one of the 50
Help Desk Software products


nanoRep is also listed in the following subcategories:

Category:Position:Category:Position:
Live Chat Software#35
Category:Position:
Live Chat Software#35

Since each enterprise has specific business requirements, it is prudent for them to abstain from seeking a one-size-fits-all ideal software application. Needless to say, it would be futile to try to find such an app even among popular software platforms. The smart thing to do would be to jot down the various important elements that need consideration such as main features, budget, skill levels of workers, company size etc. Then, you should do your groundwork thoroughly. Read some nanoRep reviews and investigate each of the other systems in your shortlist in detail. Such exhaustive groundwork can make sure you reject ill-fitting systems and zero in on the system that provides all the features you require for business success.

How Much Does nanoRep Cost?

Here are the nanoRep cost details:

Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk

Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support

Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and nanoRep reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with nanoRep. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

24

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • English
  • Germany
Pricing Model
  • Monthly payment

What Support Does This Vendor Offer?

  • EMAIL
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are nanoRep pricing details?

Here are the nanoRep cost details:

Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk

Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support

Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features

What integrations are available for nanoRep?

  • Facebook
  • Magento
  • Live Person
  • Google Analytics
  • Sales Force

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