nanoRep Review
What is nanoRep?
nanoRep is an automated customer service platform based on self-service experience that provides relevant, contextual and personalized answers for maximizing conversions and reducing support load. With nanoRep, brands can instantly answer correctly thousands of different questions and drive this back to customer analytics to gain powerful insights for your business.
Show MoreOverview of nanoRep Benefits
The numerous nanoRep products are listed below:
- Manage support communications in over 34 languages without need for multilingual personnel or manual translation services
- Innovative knowledge base software automatically collects customer service inquiries and learns ongoing representatives’ answers to the questions. The incoming questions and FAQs are used to constantly grow the knowledge base
- Search-predicting and autocomplete capabilities in self-service help desk
- Track popular and trending topics in FAQs
- Allow customers to reach agents easily, through Email or Chat. Escalation options are automatically detected, and are fully configurable
- The software aggregates questions from multiple channels through web self-service support tools to provide immediate customer service while deflecting the repetitive questions. nanoRep extracts and escalates the high-value questions to live agents
- For enterprise customers, widgets can be customized for branding purposes
- Seamless integration with any chat software
Overview of nanoRep Features
- web self-service widgets through mobile, web & social
- customer analytics
- intelligent support agent tools
- real-time FAQs
- intelligent contextual answers in any language
- interactive troubleshooting flows
- easy escalation to agents via email or chat
- widget customization
- proactive engagement with high-value customers
- conversion tracking
- SLA tracking
- custom charts
- customer feedback
- Google Analytics Integration and API for enterprise customers
- support ticket system
- queue management
- Rule Engine that sends auto-responders, assignment to users etc.
- in terms of security , Access to servers is restricted to HTTPS protocol encrypted by SSL3 and TLS cryptography.
nanoRep Position In Our Categories
Bearing in mind businesses have special business-related requirements, it is only logical that they steer clear of selecting an all-in-one, ideal software system. Nevertheless, it would be futile to chance on such a software system even among recognizable software systems. The sensible step to undertake should be to spell out the varied key functions which necessitate consideration like important features, price plans, skill capability of the users, company size, etc. Next, you should do the research through and through. Browse through some nanoRep review articles and explore the other solutions in your list more closely. Such well-rounded research guarantee you circumvent poorly fit software solutions and subscribe to the system that has all the benefits your company requires.
Position of nanoRep in our main categories:
TOP
200
nanoRep is one of the top 200 Customer Support Software products
TOP
100
nanoRep is one of the 100 Help Desk Software products
Companies have different wants and requirements and no software platform can be ideal in such a scenario. It is futile to try to find a perfect off-the-shelf software app that fulfills all your business wants. The intelligent thing to do would be to modify the system for your unique wants, staff member skill levels, budget, and other elements. For these reasons, do not hurry and subscribe to well-publicized leading solutions. Though these may be widely used, they may not be the ideal fit for your specific requirements. Do your research, look into each short-listed platform in detail, read a few nanoRep Help Desk Software reviews, call the seller for explanations, and finally settle for the product that offers what you require.
How Much Does nanoRep Cost?
nanoRep Pricing Plans:
Free Trial
What are nanoRep pricing details?
nanoRep Pricing Plans:
Free Trial
Here are the nanoRep cost details:
Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk
Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support
Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features
User Satisfaction
Positive Social Media Mentions
3
Negative Social Media Mentions
0
We realize that when you decide to get a Help Desk Software it’s vital not only to find out how professionals evaluate it in their reviews, but also to find out if the actual users and companies that purchased this software are indeed happy with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and nanoRep reviews across a wide range of social media sites. The data is then presented in a simple to digest format showing how many people had positive and negative experience with nanoRep. With that information at hand you should be equipped to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
Deployment
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for nanoRep?
- Magento
- Live Person
- Google Analytics
- Sales Force
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