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nanoRep Review

nanoRep
Our score: 8.0 User satisfaction: 100%

What is nanoRep?

nanoRep is an automated customer service platform based on self-service experience that provides relevant, contextual and personalized answers for maximizing conversions and reducing support load. With nanoRep, brands can instantly answer correctly thousands of different questions and drive this back to customer analytics to gain powerful insights for your business.

Overview of nanoRep Benefits

The numerous nanoRep products are listed below:

  • Manage support communications in over 34 languages without need for multilingual personnel or manual translation services
  • Innovative knowledge base software automatically collects customer service inquiries and learns ongoing representatives’ answers to the questions. The incoming questions and FAQs are used to constantly grow the knowledge base
  • Search-predicting and autocomplete capabilities in self-service help desk
  • Track popular and trending topics in FAQs
  • Allow customers to reach agents easily, through Email or Chat. Escalation options are automatically detected, and are fully configurable
  • The software aggregates questions from multiple channels through web self-service support tools to provide immediate customer service while deflecting the repetitive questions. nanoRep extracts and escalates the high-value questions to live agents
  • For enterprise customers, widgets can be customized for branding purposes
  • Seamless integration with any chat software

Overview of nanoRep Features

  • web self-service widgets through mobile, web & social
  • customer analytics
  • intelligent support agent tools
  • real-time FAQs
  • intelligent contextual answers in any language
  • interactive troubleshooting flows
  • easy escalation to agents via email or chat
  • widget customization
  • proactive engagement with high-value customers
  • conversion tracking
  • SLA tracking
  • custom charts
  • customer feedback
  • Google Analytics Integration and API for enterprise customers
  • support ticket system
  • queue management
  • Rule Engine that sends auto-responders, assignment to users etc.
  • in terms of security , Access to servers is restricted to HTTPS protocol encrypted by SSL3 and TLS cryptography.

nanoRep Position In Our Categories

Keeping in mind businesses have specific business wants, it is logical they abstain from going for a one-size-fits-all, “perfect” software solution. At any rate, it would be difficult to try to stumble on such a software solution even among widely used software products. The practicable step to do is to tabulate the different essential factors that call for a analysis such as essential features, costing, technical skill capability of staff, company size, etc. Then, you should follow through your research comprehensively. Read some of these nanoRep evaluations and check out each of the software systems in your shortlist more closely. Such detailed research ascertains you steer clear of mismatched software solutions and buy the system that delivers all the features you require business requires to achieve growth.

Position of nanoRep in our main categories:

TOP 200

nanoRep is one of the top 200 Customer Support Software products

TOP 100

nanoRep is one of the 100 Help Desk Software products

nanoRep is also listed in the following subcategories:

There are popular and widely used systems in each software category. But are they essentially the best fit for your company’s special requirements? A popular software application may have thousands of subscribers, but does it present what you need? For this reason, do not blindly shell out for popular systems. Read at least a few nanoRep Help Desk Software reviews and think about the aspects that you desire in the software such as the cost, main tools, available integrations etc. Then, choose a few systems that fit your requirements. Check out the free trials of these platforms, read online opinions, get information from the vendor, and do your research thoroughly. This exhaustive homework is sure to aid you choose the most excellent software platform for your organization’s special requirements.

How Much Does nanoRep Cost?

nanoRep Pricing Plans:

Free Trial

Here are the nanoRep cost details:

Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk

Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support

Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features

User Satisfaction

Positive Social Media Mentions 3
Negative Social Media Mentions 0

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and nanoRep reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with nanoRep. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac

Deployment

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are nanoRep pricing details?

nanoRep Pricing Plans:

Free Trial

Here are the nanoRep cost details:

Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk

Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support

Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features

What integrations are available for nanoRep?

  • Facebook
  • Magento
  • Live Person
  • Google Analytics
  • Sales Force
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Reviewed By Jenny Chang
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