nanoRep Review
What is nanoRep?
nanoRep is an automated customer service platform based on self-service experience that provides relevant, contextual and personalized answers for maximizing conversions and reducing support load. With nanoRep, brands can instantly answer correctly thousands of different questions and drive this back to customer analytics to gain powerful insights for your business.
Show MoreOverview of nanoRep Benefits
The numerous nanoRep products are listed below:
- Manage support communications in over 34 languages without need for multilingual personnel or manual translation services
- Innovative knowledge base software automatically collects customer service inquiries and learns ongoing representatives’ answers to the questions. The incoming questions and FAQs are used to constantly grow the knowledge base
- Search-predicting and autocomplete capabilities in self-service help desk
- Track popular and trending topics in FAQs
- Allow customers to reach agents easily, through Email or Chat. Escalation options are automatically detected, and are fully configurable
- The software aggregates questions from multiple channels through web self-service support tools to provide immediate customer service while deflecting the repetitive questions. nanoRep extracts and escalates the high-value questions to live agents
- For enterprise customers, widgets can be customized for branding purposes
- Seamless integration with any chat software
Overview of nanoRep Features
- web self-service widgets through mobile, web & social
- customer analytics
- intelligent support agent tools
- real-time FAQs
- intelligent contextual answers in any language
- interactive troubleshooting flows
- easy escalation to agents via email or chat
- widget customization
- proactive engagement with high-value customers
- conversion tracking
- SLA tracking
- custom charts
- customer feedback
- Google Analytics Integration and API for enterprise customers
- support ticket system
- queue management
- Rule Engine that sends auto-responders, assignment to users etc.
- in terms of security , Access to servers is restricted to HTTPS protocol encrypted by SSL3 and TLS cryptography.
nanoRep Position In Our Categories
Knowing that companies have specific business demands, it is reasonable that they abstain from adopting a one-size-fits-all, “perfect” business application. Nevertheless, it would be hard to find such a software system even among well-known software systems. The practical step to do should be to narrow down the different vital aspects that entail analysis like major features, costing, technical skill capability of staff, business size, etc. Thereafter, you should double down on your research through and through. Browse through some nanoRep evaluations and scrutinize each of the software solutions in your list in detail. Such all-encompassing research makes sure you keep away from unfit applications and pay for the system that provides all the aspects your company requires.
Position of nanoRep in our main categories:
TOP
200
nanoRep is one of the top 200 Customer Support Software products
TOP
100
nanoRep is one of the 100 Help Desk Software products
Enterprises have unique needs and requirements and no software application can be just right in such a condition. It is pointless to try to find a perfect off-the-shelf software product that fulfills all your business wants. The intelligent thing to do would be to modify the application for your special wants, staff member skill levels, budget, and other aspects. For these reasons, do not hasten and pay for well-publicized popular systems. Though these may be widely used, they may not be the perfect fit for your unique wants. Do your research, investigate each short-listed platform in detail, read a few nanoRep Help Desk Software reviews, speak to the seller for clarifications, and finally choose the product that presents what you want.
How Much Does nanoRep Cost?
nanoRep Pricing Plans:
Free Trial
What are nanoRep pricing details?
nanoRep Pricing Plans:
Free Trial
Here are the nanoRep cost details:
Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk
Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support
Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features
User Satisfaction
Positive Social Media Mentions
3
Negative Social Media Mentions
0
We know that when you make a decision to get a Help Desk Software it’s crucial not only to find out how professionals evaluate it in their reviews, but also to discover whether the real users and enterprises that use these solutions are indeed satisfied with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and nanoRep reviews across a broad range of social media sites. The information is then displayed in a simple to digest format revealing how many users had positive and negative experience with nanoRep. With that information at your disposal you will be prepared to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
Deployment
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for nanoRep?
- Magento
- Live Person
- Google Analytics
- Sales Force
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