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xSellco Helpdesk Review

xSellco Helpdesk
Our score: 8.8 User satisfaction: 100%

What is xSellco Helpdesk?

xSellco Helpdesk is a popular help desk system for eCommerce businesses from various scales. It can be used to manage contacts and solve tickets via several online channels. At the same time, xSellco Helpdesk is a member of the company’s well-know productivity suite whose quality has been confirmed numerous times, and by numerous prominent brands around the world. Unlike most help desks, xSellco offers multi-language service and translates content automatically, which is exactly why it allows you to serve clients regardless of their location. The solution won our Great User Experience Award for 2017.

The system simplifies customer support to an extent where queries from all available channels are gathered in a single dashboard, and all clients can be managed and assigned at once. You can direct a specific request to a team member, or spread support across the team so that an agent will be immediately assigned, and the client won’t have to wait. What is more, xSellco Helpdesk allows you to answer accurately, as it puts data such as product orders, delivery and shipping processes, or previous communications at your fingertips. Approached in such a way, the customer is more likely to trust you, and connect in a way that us much better than he before.

At the end of the process, all information deriving from your support queries will be reported to you, so that you can look for positive and negative trends, and use opportunities. Queries will be tagged, labeled and organized in folders, each of them offering a variety of filters to let you find the desired file right away. Access to this data is governed exclusively by the system’s admin who sets up roles and permissions according to the company’s rules.

In terms of doing business your way, we’re pleased to inform you that xSellco Helpdesk is one of the rare eCommerce help desks that allows you to custom themes, messages, and pull out both individual and team performance reports. User satisfaction is always one the most valuable insights on your team’s and your business’s performance, and helps you make informed decisions based on facts.

To make matters even better, xSellco Helpdesk can be used on all popular marketplaces, and integrates with the most important shopping cart and eCommerce web platforms. Pricing is also flexible, and allows even startups to make us of its basic features. You can benefit from the company’s 14-days free trial, and explore xSellco’s key functionalities before you made a buying decision.

Overview of xSellco Helpdesk Benefits

There are numerous benefits your company could get from running an organized help desk, all of them leading to a confident customer base and expansion in sales and subscriptions. The better your support quality becomes, the more satisfied users you will have on your side, and that’s a skill xSellco has mastered very well. Working in harmony with other xSellco products, it will keep you in control of your sales, prices, feedback, and product delivery.

But how exactly does this happen? xSellco is an all-in-one eCommerce help desk, from which you can easily respond to your customers’ queries related to products, prices, order, shipping, and much more. It integrates with all leading marketplaces, and collates queries from different online channels (including Facebook and Twitter) in a single dashboard.

You can deal with all tickets fast

Once it arrives, the ticket can be assigned to a particular team member, or be distributed among them and solved by the first available agent. Having in mind that the dashboard comes equipped with customer information, agents find it incredibly easy to offer fast and reliable support. The volume of tickets you receive per day won’t really matter – every client can usually be served promptly, and on time.

Powerful reporting features

xSellco is also a smart reporting choice. If you wish to turn customer support into operable business intelligence, trigger the system’s capacity to generate team performance reports whenever you need them. You can also customize your reports, and summarize information related to ticket volume, heatmaps, response times, or other important metrics that define the quality of your customer support and depict trends. Reporting within this system is made easy because it stores all relevant cases in a centralized database, where allowed users can search content with numerous filters, follow purchase and shipping histories, and even detect trends related to their own performance. If you’re the admin of this system, you can explore the roles and permissions you can assign to your team members, and decide who is going to access data, and in which way. Generally speaking, access won’t be a problem knowing how mobile-friendly xSellco products usually are.

Great translation features

xSellco is made available to businesses from all scales and industries, but we found it to be ideal for growing retail businesses. Expanding with this system is easy, as it automatically translates messages into almost any language, and helps you respond in a language/channel preferred by your client. As you already know, there aren’t that many help desk systems that can do the same.

A wide range of useful tools

Speaking of unique features, we should definitely mention the collision detection, internal notes, prioritization, and external communication, as well as the ability to customize your own messages, tag users, and choose channels to promote support. The system will also offer you the ability to track shipping status, use smart tags and auto responders, and what is most important – to contact you customers live with the Contact Us widget.

Unified dashboard and flexible integrations

xSellco Helpdesk will eliminate the need to worry where your queries are coming from, because all support channels (including social networks) will be accessible from the single dashboard. To make matters even better, you will be able to integrate this system with all marketplaces where you’re operating, be it Amazon, Magento, Shopify, eBay, or any other. Among integrations, you will also discover seamless connections to popular eCommerce, accounting, and shopping cart web platforms.

Overview of xSellco Helpdesk Features

  • Integration to all the biggest marketplaces
  • Integration to all leading shopping carts and ecommerce web platforms
  • Integration of Facebook and Twitter profiles to your team inbox
  • Contact Us widget for live chat
  • Centralized dashboard for all customers
  • Full order details
  • Tracking shipping status
  • Customizable message templates
  • Smart tags
  • Auto responder
  • Automated language translation
  • Listings
  • Mobile app
  • Ticket queries
  • Internal notes
  • External messages
  • Unlimited number of users
  • Folders
  • Labels
  • Rules
  • Inbox filters
  • Prioritized inbox
  • Collision detection
  • User permissions
  • Security
  • Ticket heatmap
  • Ticket volume reports
  • Response time reports
  • Team performance reports

What Problems Will xSellco Helpdesk Solve?

Best Help Desk software for e-commerce: Manage large volumes of customer support from your site and across multiple online channels using a single easy-to-use dashboard. Spread support across your team, or direct certain requests to specific members.

Faster response: xSellco doesn’t just manage your customer support tickets – it puts data at your fingertips to help you answer them quickly and accurately. Product and Order data, delivery information, and previous communications are automatically attached to incoming queries so you can answer without having to search elsewhere. This solution cuts support time in half!

International expansion: xSellco translates incoming messages into your preferred language – lets you answer them and then re-translates before delivery. This allows you to extend the territories into which you sell without needing native speakers for support.

Making informed decisions: xSellco reports give you the power to analyze trends in your customer support queries, so that you can focus on areas that need improvement. Be informed with valuable insights that measure your team and marketplace performance. Make intelligent business decisions based on the facts.

Awards & Quality Certificates

This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.
An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

xSellco Helpdesk Position In Our Categories

Bearing in mind companies have particular business-related needs, it is rational they avoid settling on a one-size-fits-all, ideal business program. Nevertheless, it would be hard to try to pinpoint such application even among sought-after software systems.
The sensible thing to undertake is to write the varied critical factors that merit deliberation like crucial features, plans, technical skill capability of the employees, business size, etc. Next, you should perform your research to a full extent. Have a look at these xSellco Helpdesk evaluations and check out each of the software options in your list more closely. Such detailed research ensures you avoid poorly fit apps and choose the system which meets all the features you require business requires in growing the business.

Position of xSellco Helpdesk in our main categories:

TOP 100

xSellco Helpdesk is one of the top 100 CRM Software products

TOP 50

xSellco Helpdesk is one of the 50 Customer Support Software products

TOP 50

xSellco Helpdesk is one of the top 50 Help Desk Software products

xSellco Helpdesk is also listed in the following subcategories:

Every organization has different wants and needs a system that can be personalized for their size, type of workers and customers, and the particular industry they are in. For these reasons, no system can proffer perfect tools out-of-the-box. When you search a software app, first be sure what you require it for. Read some xSellco Helpdesk Help Desk Software reviews and ask yourself do you want basic features or do you want advanced functionality? Are there any industry-specific features that you are seeking? Obtain the answers to these queries to help your search. There are multiple factors that you need to reflect on and these include your finances, specific business wants, your organization size, integration needs etc. Take your time, check out a few free trials, and finally choose the app that provides all that you want to enhance your company effectiveness and productivity.

How Much Does xSellco Helpdesk Cost?

xSellco Helpdesk Pricing Plans:

Free Trial

Starter Plan

$88/month

Small Plan

$254/month

Medium Plan

$443/month

Large Plan

$777/month

xSellco Helpdesk offers four payment plans as well as a free 14-day trial.

Starter Plan – $88/month or $79/month (billed annually)

  • 500 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Small Plan – $254/month or $229/month (billed annually)

  • 2000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited dynamic tags
  • Email support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Medium Plan – $443/month or $399/month (billed annually)

  • 4000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email / phone / live chat support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Large Plan – $777/month or $699/month (billed annually)

  • 8000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email / phone / live chat support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

User Satisfaction

Positive Social Media Mentions 10
Negative Social Media Mentions 0

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and xSellco Helpdesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with xSellco Helpdesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are xSellco Helpdesk pricing details?

xSellco Helpdesk Pricing Plans:

Free Trial

Starter Plan

$88/month

Small Plan

$254/month

Medium Plan

$443/month

Large Plan

$777/month

xSellco Helpdesk offers four payment plans as well as a free 14-day trial.

Starter Plan – $88/month or $79/month (billed annually)

  • 500 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Small Plan – $254/month or $229/month (billed annually)

  • 2000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited dynamic tags
  • Email support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Medium Plan – $443/month or $399/month (billed annually)

  • 4000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email / phone / live chat support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Large Plan – $777/month or $699/month (billed annually)

  • 8000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email / phone / live chat support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

What integrations are available for xSellco Helpdesk?

xSellco Helpdesk allows you to seamlessly manage your customer support across the following channels, in one place:

  • Amazon
  • eBay
  • Shopify
  • WooCommerce
  • BigCommerce
  • Magento
  • Prestashop
  • Bonanza
  • Sears
  • Tesco
  • Allegro
  • Facebook
  • Twitter
  • Fnac
  • Mirakl
  • Walmart
  • Newegg
  • Priceminister
  • CDiscount
  • Linnworks
  • Channeladvisor
  • Brightpearl
  • Skubana
  • Veeqo
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Reviewed By Jenny Chang
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