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Inbenta Knowledge Management Review

Inbenta Knowledge Management
Our score: 9.2 User satisfaction: 93%

What is Inbenta Knowledge Management?

Inbenta Knowledge Management is an AI-powered knowledge management application that enables self-service. It can aid your service representatives in increasing customer happiness brought about by timely responses due to the solution’s capability to provide search results by processing natural language queries.

Inbenta Knowledge Management can assist your organization in being agile when it comes to decision-making. Because everyone has access to structured information, employees and key individuals can make choices in driving the company’s growth based on accurate data.

Additionally, Inbenta Knowledge Management makes your help center agents more efficient. As they can swiftly find the resolutions to customers’ issues, they can rapidly reduce the number of tickets they need to close.

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Overview of Inbenta Knowledge Management Benefits

NLP Technology

Inbenta Knowledge Management is backed by natural language processing technology for information to be correctly tagged, classified, and group. This minimizes the effort you need to put on organizing data so you can focus on critical projects. More than that, this technology automates the retrieval of answers to accelerate the response time of service representatives to customers and end-users.

Intuitive Tools

Inbenta Knowledge Management has intuitive content creation tools that allow your knowledge management team to write articles as soon as the solution has been set up. They can quickly populate the help center as they can import content in HTML or text formats and organize information using the system’s configurable category trees.

Access Limitations

To ensure that only those with proper authorizations can access sensitive data in the knowledge base, you can create different user roles or profiles with Inbenta Knowledge Management. This lets you reinforce access levels to protect confidential information.

Performance Measurement

With Inbenta Knowledge Management, you can measure the performance of your help articles and FAQ pages. When you use the solution’s analytical tools, you can know how you can refine the contents of your knowledge base for it to become more robust in helping end-users.

Reduced Calls & Tickets

When customers and end-users alike are empowered to find the solutions they need by themselves, your call center and ticket agents can resolve more pressing problems. Inbenta Knowledge Management lets you do this as you can consolidate knowledge in the platform, organize it, and make pertinent information accessible to those who need them.

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Overview of Inbenta Knowledge Management Features

  • Automatic Classification
  • Semantic Clustering
  • Discovery Tools
  • Knowledge Center Search
  • Data Versioning
  • Workflows & Structure Management
  • Reporting
  • Integration

Inbenta Knowledge Management Position In Our Categories

Since companies have distinct business-related requirements, it is practical that they abstain from getting a one-size-fits-all, ”best” software. Just the same, it would be futile to try to find such an app even among branded software products. The better thing to do can be to narrow down the various main functions which require consideration such as major features, plans, skill competence of staff, organizational size, etc. Then, you should double down on the research through and through. Have a look at some of these Inbenta Knowledge Management evaluations and look over each of the software products in your shortlist in detail. Such all-encompassing research ensures you drop unfit software solutions and select the one that provides all the function your company requires.

Position of Inbenta Knowledge Management in our main categories:

TOP 20

Inbenta Knowledge Management is one of the top 20 Knowledge Management Software products

If you are considering Inbenta Knowledge Management it may also be a good idea to examine other subcategories of Knowledge Management Software collected in our database of B2B software reviews.

Since each company has particular business requirements, it is sensible for them to refrain from looking for a one-size-fits-all perfect software application. Needless to say, it would be futile to try to find such a platform even among market-leading software platforms. The clever thing to do would be to jot down the various vital elements that require consideration such as key features, finances, skill levels of employees, company size etc. Then, you should do your homework thoroughly. Read some Inbenta Knowledge Management Knowledge Management Software reviews and look into each of the other systems in your shortlist in detail. Such exhaustive groundwork can ensure you weed out ill-fitting platforms and choose the system that offers all the features you require for business success.

How Much Does Inbenta Knowledge Management Cost?

Inbenta Knowledge Management Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

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What are Inbenta Knowledge Management pricing details?

Inbenta Knowledge Management Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Inbenta Knowledge Management lets you consolidate all business information in a single platform where you can control it so you can swiftly answer your customers’ queries. If you are interested in the software, you can request enterprise pricing by phone, email, web form, or chat.

User Satisfaction

Positive Social Media Mentions 98
Negative Social Media Mentions 4

We realize that when you choose to buy a Knowledge Management Software it’s crucial not only to learn how professionals rank it in their reviews, but also to discover whether the real people and enterprises that bought it are genuinely satisfied with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Inbenta Knowledge Management reviews across a broad array of social media sites. The data is then displayed in a simple to digest form indicating how many people had positive and negative experience with Inbenta Knowledge Management. With that information at your disposal you will be prepared to make an informed business decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English
  • German
  • Spanish
  • French
  • Dutch
  • Portugese

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Inbenta Knowledge Management?

Inbenta Knowledge Management enables you to connect the system with your help center application and other third-party solutions using JavaScript and API.

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Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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