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Inbenta Knowledge Management Review
What is Inbenta Knowledge Management?
Inbenta Knowledge Management is an AI-powered knowledge management application that enables self-service. It can aid your service representatives in increasing customer happiness brought about by timely responses due to the solution’s capability to provide search results by processing natural language queries.
Inbenta Knowledge Management can assist your organization in being agile when it comes to decision-making. Because everyone has access to structured information, employees and key individuals can make choices in driving the company’s growth based on accurate data.
Additionally, Inbenta Knowledge Management makes your help center agents more efficient. As they can swiftly find the resolutions to customers’ issues, they can rapidly reduce the number of tickets they need to close.
Show MoreOverview of Inbenta Knowledge Management Benefits
NLP Technology
Inbenta Knowledge Management is backed by natural language processing technology for information to be correctly tagged, classified, and group. This minimizes the effort you need to put on organizing data so you can focus on critical projects. More than that, this technology automates the retrieval of answers to accelerate the response time of service representatives to customers and end-users.
Intuitive Tools
Inbenta Knowledge Management has intuitive content creation tools that allow your knowledge management team to write articles as soon as the solution has been set up. They can quickly populate the help center as they can import content in HTML or text formats and organize information using the system’s configurable category trees.
Access Limitations
To ensure that only those with proper authorizations can access sensitive data in the knowledge base, you can create different user roles or profiles with Inbenta Knowledge Management. This lets you reinforce access levels to protect confidential information.
Performance Measurement
With Inbenta Knowledge Management, you can measure the performance of your help articles and FAQ pages. When you use the solution’s analytical tools, you can know how you can refine the contents of your knowledge base for it to become more robust in helping end-users.
Reduced Calls & Tickets
When customers and end-users alike are empowered to find the solutions they need by themselves, your call center and ticket agents can resolve more pressing problems. Inbenta Knowledge Management lets you do this as you can consolidate knowledge in the platform, organize it, and make pertinent information accessible to those who need them.
Show MoreOverview of Inbenta Knowledge Management Features
- Automatic Classification
- Semantic Clustering
- Discovery Tools
- Knowledge Center Search
- Data Versioning
- Workflows & Structure Management
- Reporting
- Integration
Inbenta Knowledge Management Position In Our Categories
Since companies have their own business-related requirements, it is prudent that they abstain from buying an all-encompassing, “perfect” solution. Having said that, it would be futile to pinpoint such a software product even among well-known software products. The rational thing to undertake should be to write down the numerous significant aspects which need consideration like critical features, budget, skill competence of staff members, company size, etc. The second step is, you must conduct the product research to a full extent. Go over some of these Inbenta Knowledge Management review articles and scrutinize each of the software programs in your list more closely. Such detailed research ascertains you circumvent mismatched applications and select the one that provides all the aspects your business requires to realize efficiency.
Position of Inbenta Knowledge Management in our main categories:
TOP
20
Inbenta Knowledge Management is one of the top 20 Knowledge Management Software products
If you are interested in Inbenta Knowledge Management it may also be sensible to analyze other subcategories of Knowledge Management Software listed in our database of SaaS software reviews.
It's important to keep in mind that hardly any service in the Knowledge Management Software category is a perfect solution that can match all the goals of different business types, sizes and industries. It may be a good idea to read a few Inbenta Knowledge Management Knowledge Management Software reviews first as some software might perform well only in a very narrow group of applications or be prepared with a very specific industry in mind. Others can work with an idea of being easy and intuitive and consequently lack complex elements desired by more experienced users. There are also services that focus on a broad group of users and give you a powerful feature set, however that in most cases comes at a higher cost of such a solution. Be certain that you're aware of your needs so that you choose a service that offers all the functionalities you look for.
How Much Does Inbenta Knowledge Management Cost?
Inbenta Knowledge Management Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Inbenta Knowledge Management pricing details?
Inbenta Knowledge Management Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Inbenta Knowledge Management lets you consolidate all business information in a single platform where you can control it so you can swiftly answer your customers’ queries. If you are interested in the software, you can request enterprise pricing by phone, email, web form, or chat.
User Satisfaction
Positive Social Media Mentions
98
Negative Social Media Mentions
4
We realize that when you decide to buy a Knowledge Management Software it’s vital not only to learn how experts evaluate it in their reviews, but also to find out if the real users and enterprises that use these solutions are actually happy with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Inbenta Knowledge Management reviews across a wide array of social media sites. The data is then displayed in an easy to digest format indicating how many users had positive and negative experience with Inbenta Knowledge Management. With that information available you will be equipped to make an informed business decision that you won’t regret.
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Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
- German
- Spanish
- French
- Dutch
- Portugese
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Inbenta Knowledge Management?
Inbenta Knowledge Management enables you to connect the system with your help center application and other third-party solutions using JavaScript and API.
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