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Inbenta Knowledge Management Review
What is Inbenta Knowledge Management?
Inbenta Knowledge Management is an AI-powered knowledge management application that enables self-service. It can aid your service representatives in increasing customer happiness brought about by timely responses due to the solution’s capability to provide search results by processing natural language queries.
Inbenta Knowledge Management can assist your organization in being agile when it comes to decision-making. Because everyone has access to structured information, employees and key individuals can make choices in driving the company’s growth based on accurate data.
Additionally, Inbenta Knowledge Management makes your help center agents more efficient. As they can swiftly find the resolutions to customers’ issues, they can rapidly reduce the number of tickets they need to close.
Show MoreOverview of Inbenta Knowledge Management Benefits
NLP Technology
Inbenta Knowledge Management is backed by natural language processing technology for information to be correctly tagged, classified, and group. This minimizes the effort you need to put on organizing data so you can focus on critical projects. More than that, this technology automates the retrieval of answers to accelerate the response time of service representatives to customers and end-users.
Intuitive Tools
Inbenta Knowledge Management has intuitive content creation tools that allow your knowledge management team to write articles as soon as the solution has been set up. They can quickly populate the help center as they can import content in HTML or text formats and organize information using the system’s configurable category trees.
Access Limitations
To ensure that only those with proper authorizations can access sensitive data in the knowledge base, you can create different user roles or profiles with Inbenta Knowledge Management. This lets you reinforce access levels to protect confidential information.
Performance Measurement
With Inbenta Knowledge Management, you can measure the performance of your help articles and FAQ pages. When you use the solution’s analytical tools, you can know how you can refine the contents of your knowledge base for it to become more robust in helping end-users.
Reduced Calls & Tickets
When customers and end-users alike are empowered to find the solutions they need by themselves, your call center and ticket agents can resolve more pressing problems. Inbenta Knowledge Management lets you do this as you can consolidate knowledge in the platform, organize it, and make pertinent information accessible to those who need them.
Show MoreOverview of Inbenta Knowledge Management Features
- Automatic Classification
- Semantic Clustering
- Discovery Tools
- Knowledge Center Search
- Data Versioning
- Workflows & Structure Management
- Reporting
- Integration
Inbenta Knowledge Management Position In Our Categories
Because businesses have distinct business demands, it is rational that they steer clear of settling on a one-size-fits-all, ”best” business program. Still, it is difficult to try to chance on such application even among well-known software products. The correct thing to do would be to write down the several important functions which merit scrutiny like critical features, plans, technical skill competence of staff members, business size, etc. The second step is, you must perform the research to a full extent. Have a look at some Inbenta Knowledge Management analyses and look over each of the solutions in your shortlist in detail. Such comprehensive research guarantees you steer clear of unfit apps and select the one that includes all the benefits your business requires.
Position of Inbenta Knowledge Management in our main categories:
TOP
20
Inbenta Knowledge Management is one of the top 20 Knowledge Management Software products
If you are interested in Inbenta Knowledge Management it may also be beneficial to analyze other subcategories of Knowledge Management Software gathered in our base of B2B software reviews.
Organizations have diverse needs and requirements and no software solution can be ideal in such a situation. It is useless to try to find an ideal out-of-the-box software product that meets all your business requirements. The smart thing to do would be to customize the application for your special requirements, worker skill levels, budget, and other factors. For these reasons, do not rush and pay for well-publicized popular systems. Though these may be widely used, they may not be the ideal fit for your particular needs. Do your research, look into each short-listed platform in detail, read a few Inbenta Knowledge Management Knowledge Management Software reviews, call the vendor for explanations, and finally select the app that presents what you need.
How Much Does Inbenta Knowledge Management Cost?
Inbenta Knowledge Management Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Inbenta Knowledge Management pricing details?
Inbenta Knowledge Management Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Inbenta Knowledge Management lets you consolidate all business information in a single platform where you can control it so you can swiftly answer your customers’ queries. If you are interested in the software, you can request enterprise pricing by phone, email, web form, or chat.
User Satisfaction
Positive Social Media Mentions
98
Negative Social Media Mentions
4
We realize that when you make a decision to buy a Knowledge Management Software it’s vital not only to see how experts score it in their reviews, but also to find out whether the real clients and businesses that bought these solutions are actually satisfied with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Inbenta Knowledge Management reviews across a vast range of social media sites. The data is then presented in a simple to digest form indicating how many customers had positive and negative experience with Inbenta Knowledge Management. With that information at your disposal you should be ready to make an informed business choice that you won’t regret.
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Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
- German
- Spanish
- French
- Dutch
- Portugese
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Inbenta Knowledge Management?
Inbenta Knowledge Management enables you to connect the system with your help center application and other third-party solutions using JavaScript and API.
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