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RichRelevance REVIEW

Customer Experience Management Software

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What is RichRelevance?

RichRelevance is a leading, cloud-based omnichannel personalization platform built to help Retailers, B2B, financial services, travel and hospitality, and branded manufacturers personalize their customer experiences. It is an AI-driven solution that empowers business of all sizes to utilize customer data to craft distinctive digital experiences which innovatively engage customers on their mobile device, tablets, business website, and in the brick and mortar stores. The platform streamlines the creation and delivery of personalized experiences across the full breadth of customer lifecycle to spur unfathomable engagements that increase customer lifetime value.

RichRelevance’s investment in big data and dual-tier datacenters creates a reliable and well-structured spine for scaling and serving highly personalized customer experiences. Besides, its revolutionary personalization engine makes it easy to quickly invent and convey brand-centric customer experiences across the customer lifecycle. Some of its notable solutions include RichRelevance Recommend, RichRelevance Engage, RichRelevance Discover, RichRelevance Find, and RichRelevance Build.

Overview of RichRelevance Benefits

RichRelevance is a ground-breaking personalization platform that is endowed with the capability to power continuous customer experience across the web, in-store, mobile devices, and other channels. It comes with numerous solutions built to deliver multiple benefits including:

Ease of personalizing the customer experience

RichRelevance is a revolutionary solution that features a powerful personalization engine. The engine enables businesses to craft and deliver personalized customer experiences across their continuum of customers’ lifecycle. Besides, the engine is backed by robust personalization tools that ensure the continuity of personalized experiences across the web, in-store, mobile, and other channels. This leads to customer satisfaction and happiness, thereby facilitating increased loyalty and deeper engagement from customers.

Make precise decision

In addition, RichRelevance leverages a real-time AI engine that enables businesses to make decision-based on context, shoppers, and data streams. It utilizes advanced machine learning to continuously test, measure, and optimize numerous parameters and algorithms to deliver impactful customer experiences. Its models are re-engineered 12 times a day, which means they have massive capability to adjust to the slightest change in inventory, behavior, and pricing to drive greater interaction and revenue growth.

An impressive suite of solutions

Better still, RichRelevance delivers one of the most comprehensive sets of solutions that interact with every customer in the entire shopping journey. For instance, the RichRelevance Build allows businesses to connect to endless personalization possibilities. It provides access to API-based tools that make it easy to manage and collect data from numerous sources to integrate personalization. On the other hand, RichRelevance Discover permits businesses to use navigation and browse results to enhance customer experience.

Overview of RichRelevance Features

  • Individualization
  • Omnichannel personalization
  • Behavioral messaging
  • Site optimization
  • Unified customer profile
  • Behavioral recommendations
  • Datamesh
  • Retail advertising

RichRelevance Position In Our Categories

Position of RichRelevance in our main categories:


RichRelevance is one of the top 50 Customer Experience Management Softwareproducts


RichRelevance is one of the 50
Customer Experience Management Software products

If you are considering RichRelevance it might also be a good idea to analyze other subcategories of Best Customer Experience Management Software listed in our base of SaaS software reviews.

It is important to realize that virtually no app in the Customer Experience Management Software category will be a perfect solution that can fulfill all the requirements of various business types, sizes and industries. It may be a good idea to read a few RichRelevance reviews first as certain services can excel only in a very small set of applications or be designed with a really specific industry in mind. Others might function with an idea of being easy and intuitive and as a result lack complicated functionalities welcomed by more experienced users. You can also find apps that cater to a broad group of users and give you a powerful feature base, but this frequently comes at a higher price of such a service. Make sure you're aware of your requirements so that you pick a solution that provides exactly the features you search for.

How Much Does RichRelevance Cost?

RichRelevance Pricing Plans:
Free trial
Quote based plan
Contact vendor

RichRelevance doesn’t reveal its enterprise pricing details to the public. Contact the vendor for a custom price quote.

User Satisfaction

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and RichRelevance reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with RichRelevance. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
Language Support
  • English
  • German
  • Japanese
  • French
  • Swedish
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Cloud Hosted

What Support Does This Vendor Offer?


What are RichRelevance pricing details?

RichRelevance Pricing Plans:
Free trial
Quote based plan
Contact vendor

RichRelevance doesn’t reveal its enterprise pricing details to the public. Contact the vendor for a custom price quote.

What integrations are available for RichRelevance?

RichRelevance integrates with the following applications:

  • Accenture
  • Diginetica
  • Openmind
  • Bluefoot
  • Cnet
  • Empathy Broker
  • Criteo
  • Now Interact
  • Thoughspot
  • Nielsen
  • Amplience
  • Baazavoice
  • Baazarvoice
  • Gigya
  • Janrain
  • Oracle
  • Softbank
  • Thousandeyes
  • The Cocktail
  • Digia
  • Obase
  • Salesforce
  • Hybris
  • IBM
  • Magento

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