RichRelevance Review

Our score: 8.5 User satisfaction: 100%

What is RichRelevance?

RichRelevance is a leading, cloud-based omnichannel personalization platform built to help Retailers, B2B, financial services, travel and hospitality, and branded manufacturers personalize their customer experiences. It is an AI-driven solution that empowers business of all sizes to utilize customer data to craft distinctive digital experiences which innovatively engage customers on their mobile device, tablets, business website, and in the brick and mortar stores. The platform streamlines the creation and delivery of personalized experiences across the full breadth of customer lifecycle to spur unfathomable engagements that increase customer lifetime value.

RichRelevance’s investment in big data and dual-tier datacenters creates a reliable and well-structured spine for scaling and serving highly personalized customer experiences. Besides, its revolutionary personalization engine makes it easy to quickly invent and convey brand-centric customer experiences across the customer lifecycle. Some of its notable solutions include RichRelevance Recommend, RichRelevance Engage, RichRelevance Discover, RichRelevance Find, and RichRelevance Build.

Overview of RichRelevance Benefits

RichRelevance is a ground-breaking personalization platform that is endowed with the capability to power continuous customer experience across the web, in-store, mobile devices, and other channels. It comes with numerous solutions built to deliver multiple benefits including:

Ease of personalizing the customer experience

RichRelevance is a revolutionary solution that features a powerful personalization engine. The engine enables businesses to craft and deliver personalized customer experiences across their continuum of customers’ lifecycle. Besides, the engine is backed by robust personalization tools that ensure the continuity of personalized experiences across the web, in-store, mobile, and other channels. This leads to customer satisfaction and happiness, thereby facilitating increased loyalty and deeper engagement from customers.

Make precise decision

In addition, RichRelevance leverages a real-time AI engine that enables businesses to make decision-based on context, shoppers, and data streams. It utilizes advanced machine learning to continuously test, measure, and optimize numerous parameters and algorithms to deliver impactful customer experiences. Its models are re-engineered 12 times a day, which means they have massive capability to adjust to the slightest change in inventory, behavior, and pricing to drive greater interaction and revenue growth.

An impressive suite of solutions

Better still, RichRelevance delivers one of the most comprehensive sets of solutions that interact with every customer in the entire shopping journey. For instance, the RichRelevance Build allows businesses to connect to endless personalization possibilities. It provides access to API-based tools that make it easy to manage and collect data from numerous sources to integrate personalization. On the other hand, RichRelevance Discover permits businesses to use navigation and browse results to enhance customer experience.

Overview of RichRelevance Features

  • Individualization
  • Omnichannel personalization
  • Behavioral messaging
  • Site optimization
  • Unified customer profile
  • Behavioral recommendations
  • Datamesh
  • Retail advertising

RichRelevance Position In Our Categories

Because companies have specific business-related wants, it is practical that they abstain from adopting a one-size-fits-all, ”best” solution. Regardless, it is troublesome to try to come across such application even among well-known software systems.
The practicable step to undertake can be to note down the varied essential factors which necessitate examination such as crucial features, plans, skill levels of staff, organizational size, etc. Then, you should do the research thoroughly. Read some RichRelevance evaluations and look into the other software options in your list more closely. Such detailed research ascertain you weed out unsuitable applications and subscribe to the system which includes all the function your business requires for optimal results.

Position of RichRelevance in our main categories:

TOP 50

RichRelevance is one of the top 50 Customer Experience Management Software products

If you are considering RichRelevance it may also be beneficial to check out other subcategories of Customer Experience Management Software gathered in our base of SaaS software reviews.

There are popular and widely used solutions in each software group. But are they automatically the best fit for your company’s special requirements? A trendy software product may have thousands of users, but does it offer what you require? For this reason, do not blindly shell out for popular systems. Read at least a few RichRelevance Customer Experience Management Software reviews and mull over the factors that you desire in the software such as the price, main features, available integrations etc. Then, choose a few solutions that fit your wants. Check out the free trials of these apps, read online reviews, get clarifications from the maker, and do your investigation thoroughly. This exhaustive research is certain to help you choose the finest software application for your organization’s specific requirements.

How Much Does RichRelevance Cost?

RichRelevance Pricing Plans:

Free Trial

Quote based plan

Contact vendor

RichRelevance doesn’t reveal its enterprise pricing details to the public. Contact the vendor for a custom price quote.

User Satisfaction

Positive Social Media Mentions 65
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and RichRelevance reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with RichRelevance. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Linux
  • Mac


  • Cloud Hosted

Language Support

  • English
  • German
  • Japanese
  • French
  • Swedish

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are RichRelevance pricing details?

RichRelevance Pricing Plans:

Free Trial

Quote based plan

Contact vendor

RichRelevance doesn’t reveal its enterprise pricing details to the public. Contact the vendor for a custom price quote.

What integrations are available for RichRelevance?

RichRelevance integrates with the following applications:

  • Accenture
  • Diginetica
  • Openmind
  • Bluefoot
  • Cnet
  • Empathy Broker
  • Criteo
  • Now Interact
  • Thoughspot
  • Nielsen
  • Amplience
  • Baazavoice
  • Baazarvoice
  • Gigya
  • Janrain
  • Oracle
  • Softbank
  • Thousandeyes
  • The Cocktail
  • Digia
  • Obase
  • Salesforce
  • Hybris
  • IBM
  • Magento

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Reviewed By Nestor Gilbert
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