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UserGuiding REVIEW

Customer Experience Management Software

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USER SATISFACTION N/A
OUR SCORE 8.0

What is UserGuiding?

UserGuiding is a results-oriented and user-friendly onboarding guides and walkthroughs creator and manager. This allows you to assist your new users to perform and complete their tasks efficiently and adroitly. Furthermore, this lets them gain in-depth knowledge about your web application or programs as they go.

Apart from being built with the ease of use of end users in mind, UserGuiding is also purposely designed to be intuitive for the creators of guides. Making walkthroughs and interactive product tours used to be a job of multiple people but with this solution, only one or two individuals can complete a guide speedily. Because of this, your employees can be more productive throughout the day.

Overview of UserGuiding Benefits

Interactive Onboarding Solutions

Familiarizing new users with an app is crucial for the success of your projects. That is why UserGuiding enables you to create interactive guides. With these walkthroughs, you can help employees or customers perform actions and tasks skillfully. However, the guides you create with UserGuiding are not simple PDF or document files detailing actions. Instead, the platform allows you to choose between a guide and a hotspot. The latter lets you create an engaging walkthrough while the latter allows you to highlight elements on the interface.

Custom Guide Audiences & Provision Scheduling

With UserGuiding, you can choose whom to target for particular guides. This enables you to ensure that users receive the right kind of help they need to get them started. This way, they do not have to waste time watching or going through guides that are irrelevant to them.

Furthermore, UserGuiding assists you in scheduling when guides should pop up. This lets you make certain that users are able to digest their learnings before serving new walkthroughs.

Guide Success Analysis

UserGuiding has a dashboard where you can view the success of your walkthroughs in improving interactions with your apps or websites. This way, you can find ways to improve your guides to increase completion and efficiency.

User-friendly Guide Creation Process

Making walkthroughs can be the work of one or two people only with UserGuiding. That is because the solution is built for the ease of use by non-technical people. As a result, you do not have to train individuals to learn how to navigate and manipulate the platform. This also helps your organization save time in onboarding new users.

Overview of UserGuiding Features

  • Onboarding Process Design
  • Interactive Guides
  • Multiple Guides/Hotspots
  • Audience Segmentation
  • Audience Targeting
  • Guide Scheduling
  • Analysis & Reporting

What Problems Will UserGuiding Solve?

1) Reduced Complexity of SaaS Products

SaaS platforms can be difficult to learn how to use because of the tools and features designed using the latest technology. However, regardless of their promise, users still fail to stick to the products. UserGuiding can help organizations resolve this problem. By using the solution, developers can create interactive guides that can help new users get familiar with the interface. As such, people trying out applications can learn how to use them with ease and convert.

2) Minimized Resource Consumption

Instead of funneling resources towards the creation of guides, organizations can route them towards critical and more profitable endeavors. That is because UserGuiding is a user-friendly platform and creating walkthroughs can be the work of a single person. As such, onboarding can be faster, leading to a better employee or user efficiency.

3) Reusable & Trackable Guides

Onboarding is something that is done repeatedly. Organizations can create reusable guides with UserGuiding and even track their effectivity over time. This is made possible by the solution’s tracking system that allows guide makers to see how users interact with their walkthroughs and to pinpoint areas for improvement.

Awards & Quality Certificates

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UserGuiding Position In Our Categories

Position of UserGuiding in our main categories:

100

UserGuiding is one of the top 100 Customer Experience Management Softwareproducts

100

UserGuiding is one of the 100
Customer Experience Management Software products


If you are considering UserGuiding it could also be sensible to investigate other subcategories of Best Customer Experience Management Software collected in our base of B2B software reviews.

There are popular and widely used solutions in each software category. But are they essentially the best fit for your organization’s specific requirements? A popular software product may have thousands of customers, but does it present what you require? For this reason, do not blindly invest in popular systems. Read at least a few UserGuiding reviews and think about the factors that you wish to have in the software such as the price, main functionality, available integrations etc. Then, select a few apps that fit your requirements. Try out the free trials of these platforms, read online comments, get information from the seller, and do your homework systematically. This exhaustive groundwork is certain to aid you select the most excellent software platform for your firm’s specific requirements.

How Much Does UserGuiding Cost?

UserGuiding Pricing Plans:
Free trial
Start-Up Plan
$99.00/month
Growth Plan
$249.00/month
Enterprise Plan
Contact vendor

UserGuiding has three enterprise pricing plans that can help you achieve your onboarding goals while sticking to the budget.

Start-Up Plan – $99.00/month or $82.50/month/annual billing

  • 2,000 Active Users
  • 1 Team Member
  • Unlimited Guides & Hotspots
  • Analytics & Reporting
  • Customization Options
  • Reusable Guides
  • UserGuiding Branding

Growth Plan – $249.00/month or $207.50/month/annual billing

  • All Start-Up Plan Features
  • 5,000 Active Users
  • No UserGuiding Branding
  • Unlimited Team Members
  • Interactive Help Page
  • Guide Search
  • Chat Support

Enterprise Plan – request pricing information

  • All Growth Features
  • Custom Number of Active Users
  • Video Support
  • Dedicated Success Coach
  • Goal Tracking
  • Custom CSS

User Satisfaction

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and UserGuiding reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with UserGuiding. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are UserGuiding pricing details?

UserGuiding Pricing Plans:
Free trial
Start-Up Plan
$99.00/month
Growth Plan
$249.00/month
Enterprise Plan
Contact vendor

UserGuiding has three enterprise pricing plans that can help you achieve your onboarding goals while sticking to the budget.

Start-Up Plan – $99.00/month or $82.50/month/annual billing

  • 2,000 Active Users
  • 1 Team Member
  • Unlimited Guides & Hotspots
  • Analytics & Reporting
  • Customization Options
  • Reusable Guides
  • UserGuiding Branding

Growth Plan – $249.00/month or $207.50/month/annual billing

  • All Start-Up Plan Features
  • 5,000 Active Users
  • No UserGuiding Branding
  • Unlimited Team Members
  • Interactive Help Page
  • Guide Search
  • Chat Support

Enterprise Plan – request pricing information

  • All Growth Features
  • Custom Number of Active Users
  • Video Support
  • Dedicated Success Coach
  • Goal Tracking
  • Custom CSS

What integrations are available for UserGuiding?

UserGuiding can integrate with the following solutions and platforms:

  • Google Tag Manager
  • Google Analytics
  • YouTube
  • WordPress

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