Instant Housecall Review

Flexible Remote Access

Instant Housecall provides IT specialists with two ways to access customers’ computers remotely and deliver the technical support they need. One of which is through on-demand remote access. In this type of remote access, IT specialists can only access customers’ computers for remote support if they are invited by customers. After a remote support session is completed, you won’t be able to connect to the customer’s computer anymore. 

The other type of remote access you can use is called unattended remote access. With this, you can repeatedly access customers’ computers any time you want even if customers are not in front of those computers. However, you need to ask the first one-time permission from customers to enable this kind of access.

In addition, Instant Housecall offers a feature that gives a restriction on how unattended remote access is implemented. This feature allows IT specialists to access the customer’s computer within a period of 12 hours, beginning from the time the customer initiated the remote support session. The customer can leave the computer unattended during this time period. SMS notifications are also sent out to IT specialists to remind them of customers awaiting support. 

IT Specialist Productivity & Performance

The remote support software delivers a wide array of features built to optimize the productivity and performance of IT specialists, helping you to easily, quickly, and effectively solve both simple and complicated technical issues from customers. For example, you can communicate with customers through chat while remote support sessions are currently running. This allows you to better understand the technical problems customers are experiencing and apply the appropriate resolutions. 

Instant Housecall, moreover, allows you to run multiple remote support sessions simultaneously. This means you can access and work on computers used by different customers all at the same time. As a result, your team of IT specialists can complete technical support workloads faster and gain enough time to serve more customers. 

Automated PC Repair Processes

Instant Housecall lets you implement automated processes for the maintenance and repair of customers’ computers. It has a personal assistant tool where you can access hundreds of built-in PC repair processes, including the removal of malware and troubleshooting of problems in Windows file associations. By just a single click, you can automatically execute all the specific PC repair processes they selected. Built-in applications for these processes can be accessed and run from the tool as well. 

Furthermore, the personal assistant tool gives you the opportunity to set up your own PC maintenance and repair processes and add any applications that can facilitate and enhance such processes. You can even modify the order of these processes so that your team knows which ones to prioritize and run first. 

Engagement & Promotion

Instant Housecall includes features that make it easy for you to engage customers and promote your IT business. Your customers can download an app directly from your website that allows them to connect their computers and initiate remote support sessions with your IT specialists. 

Additionally, once a session is finished, you’ll be able to view a complete history of the session including any important notes added by an IT specialist from your team. This way, you can find out what exactly happened during the session and what tasks were accomplished. 

Customers can even help you promote your business online. The software enables them to answer web surveys and leave reviews on Google, Facebook, and review sites to highlight how your IT business helped them solve their technical problems.