Interactive Intelligence CaaS is a contact center tool that offers capabilities specifically for medium-sized businesses and large enterprises. The whole suite is loaded with a contact center that can handle interactions via multiple channels, a platform that offers unified communications, as well as automated routine and significant business processes.
With a simple, very easy to navigate interface, users will find operations management and configuration quick and hassle-free. Adding more tools and functionalities, as well as managing agents is not much of a task as it does not require high level of IT expertise.
Another Interactive Intelligence CaaS is also available and optimized for small businesses with contact centers manned by 50 agents or less – the CaaS Small Center.
Show MoreInteractive Intelligence CaaS is a very reliable contact management platform hosted in the cloud and comes with the following benefits:
Because companies have specific business-related requirements, it is logical that they abstain from paying for an all-encompassing, “perfect” software system. Nevertheless, it would be futile to try to chance on such an app even among widely used software products. The clever step to undertake would be to set down the different key aspects which require inspection like important features, costing, skill capability of the users, business size, etc. The second step is, you must follow through your research exhaustively. Read these Interactive Intelligence CaaS evaluations and check out each of the software solutions in your shortlist in detail. Such detailed product investigation ensures you stay away from unsuitable applications and subscribe to the one which meets all the benefits your company requires to achieve growth.
Position of Interactive Intelligence CaaS in our main categories:
Interactive Intelligence CaaS is one of the top 200 Customer Support Software products
It's essential to keep in mind that virtually no app in the Customer Support Software category will be an ideal solution that can match all the needs of different business types, sizes and industries. It may be a good idea to read a few Interactive Intelligence CaaS Customer Support Software reviews first as certain software may perform well exclusively in a very narrow set of applications or be created with a very specific type of industry in mind. Others might operate with an idea of being simple and intuitive and consequently lack complex elements welcomed by more experienced users. There are also apps that cater to a broad group of users and offer a rich feature base, however this frequently comes at a more expensive price of such a service. Make sure you're aware of your needs so that you purchase a software that has all the elements you search for.
Interactive Intelligence CaaS Pricing Plans:
Interactive Intelligence CaaS Pricing Plans:
Free Trial
Pricing available by quote only. Contact Interactive Intelligence for more pricing information.
We are aware that when you choose to purchase a Customer Support Software it’s crucial not only to find out how professionals evaluate it in their reviews, but also to find out if the actual clients and enterprises that bought this software are actually content with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Interactive Intelligence CaaS reviews across a vast array of social media sites. The data is then featured in a simple to digest format showing how many customers had positive and negative experience with Interactive Intelligence CaaS. With that information at your disposal you will be prepared to make an informed business choice that you won’t regret.
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Interactive Intelligence supports integrations with the following business systems and applications:
Interactive Intelligence CaaS average rating:
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An excellent phone system for office use
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: Phone providers nowadays would typically concentrate on hardware and spending little time making sure their software is intuitive for users. Interactive Intelligence offers a user-friendly interface that allows me to organize calls and building conference lines. The quality of each call is excellent.
CONS: So far, I haven't found any downsides for this particular phone system.
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An excellent phone system for office use
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
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