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Interactive Intelligence CaaS Review
What is Interactive Intelligence CaaS?
Interactive Intelligence CaaS is a contact center tool that offers capabilities specifically for medium-sized businesses and large enterprises. The whole suite is loaded with a contact center that can handle interactions via multiple channels, a platform that offers unified communications, as well as automated routine and significant business processes.
With a simple, very easy to navigate interface, users will find operations management and configuration quick and hassle-free. Adding more tools and functionalities, as well as managing agents is not much of a task as it does not require high level of IT expertise.
Another Interactive Intelligence CaaS is also available and optimized for small businesses with contact centers manned by 50 agents or less – the CaaS Small Center.
Show MoreOverview of Interactive Intelligence CaaS Benefits
Interactive Intelligence CaaS is a very reliable contact management platform hosted in the cloud and comes with the following benefits:
- Leverage customer satisfaction by responding accurately in a timely manner. Each customer interaction is personalized and your support team can quickly gain insights and visibility to each communication to enable faster resolution and routing.
- Built and powered by the same technology used by more than 6,000 businesses in 90 countries, the system is integrated with the geo-redundancy feature for added boost and advanced monitoring capabilities enables management to zero in on issues and resolve them immediately.
- Multi-stage authentication, signature-based Network Intrusion Detection System (NIDS) and 24/7 CCTV monitoring ensure your data is protected with high-security standards. Data has a 256-encryption throughout its lifecycle while call center compliance is achieved with SOC 2 Certification, US HIPAA Compliance, and PCI-DSS Level 1 Certification.
Overview of Interactive Intelligence CaaS Features
- Omnichannel customer support (email, SMS, chat, social media)
- Real-time performance visibility
- Voice Self Service
- Unified Communications
- Workforce management
- Virtual queue callback
- Business Process Automation
- Strategic planning
- Collections
- Outbound Dialing
- Multichannel recording
- CRM and UC Integrations
- Speech recognition
- Customer surveys
- Quality management
- Workforce Optimization
- Supervisor iPad Edition
- Interactive voice response
- Reporting and Analytics
- Speech analytics
Interactive Intelligence CaaS Position In Our Categories
Because companies have special business-related needs, it is only sensible that they steer clear of settling on a one-size-fits-all, ”best” software product. Regardless, it is hard to try to discover such a software solution even among widely used software solutions. The reasonable step to undertake would be to set down the numerous significant factors that require investigation including major features, costing, technical skill ability of staff, company size, etc. The second step is, you must double down on your research fully. Go over these Interactive Intelligence CaaS evaluations and scrutinize the other software solutions in your shortlist in detail. Such comprehensive product research can make sure you avoid ill-fitting apps and subscribe to the one that includes all the tools your company requires.
Position of Interactive Intelligence CaaS in our main categories:
TOP
200
Interactive Intelligence CaaS is one of the top 200 Customer Support Software products
Since each enterprise has specific business wants, it is sensible for them to abstain from searching for a one-size-fits-all faultless software application. Needless to say, it would be useless to try to find such a system even among popular software applications. The intelligent thing to do would be to catalog the various vital aspects that need consideration such as main features, budget, skill levels of workers, company size etc. Then, you should do your groundwork thoroughly. Read some Interactive Intelligence CaaS Customer Support Software reviews and look into each of the other systems in your shortlist in detail. Such exhaustive homework can ensure you discard ill-fitting applications and zero in on the system that offers all the aspects you require for business success.
How Much Does Interactive Intelligence CaaS Cost?
Interactive Intelligence CaaS Pricing Plans:
Free Trial
What are Interactive Intelligence CaaS pricing details?
Interactive Intelligence CaaS Pricing Plans:
Free Trial
Pricing available by quote only. Contact Interactive Intelligence for more pricing information.
User Satisfaction
Positive Social Media Mentions
110
Negative Social Media Mentions
0
We know that when you decide to get a Customer Support Software it’s vital not only to see how professionals rank it in their reviews, but also to discover whether the actual users and enterprises that purchased it are indeed content with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Interactive Intelligence CaaS reviews across a vast array of social media sites. The data is then presented in an easy to digest format showing how many users had positive and negative experience with Interactive Intelligence CaaS. With that information available you will be prepared to make an informed business choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Interactive Intelligence CaaS?
Interactive Intelligence supports integrations with the following business systems and applications:
- Amazon Web Services
- Microsoft® Lync® Server
- Microsoft Dynamics® CRM
- Buzzient Enterprise™
- Oracle Social Experience
- Astute
- Heat (FrontRange)
- Onyx (Consona)
- Remedy (BMC)
- Oracle Service Cloud
- SAP
- Salesforce®
- Siebel (Oracle)
- NICE
- Verint
- Aspect
- PureCloud
- OrgSpan Select
- OrgSpan Connect CIC
Interactive Intelligence CaaS User Reviews
Interactive Intelligence CaaS average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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An excellent phone system for office use
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 25.04.2021
Company Size: More than 100 Employees
Industry: Computer Software
PROS: Phone providers nowadays would typically concentrate on hardware and spending little time making sure their software is intuitive for users. Interactive Intelligence offers a user-friendly interface that allows me to organize calls and building conference lines. The quality of each call is excellent.
CONS: So far, I haven't found any downsides for this particular phone system.
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Interactive Intelligence CaaS user reviews
An excellent phone system for office use
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 25.04.2021
Company Size: More than 100 Employees
Industry: Computer Software
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