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Interactive Intelligence CaaS Review

Interactive Intelligence CaaS
Our score: 7.7 User satisfaction: 100%

What is Interactive Intelligence CaaS?

Interactive Intelligence CaaS is a contact center tool that offers capabilities specifically for medium-sized businesses and large enterprises. The whole suite is loaded with a contact center that can handle interactions via multiple channels, a platform that offers unified communications, as well as automated routine and significant business processes.

With a simple, very easy to navigate interface, users will find operations management and configuration quick and hassle-free. Adding more tools and functionalities, as well as managing agents is not much of a task as it does not require high level of IT expertise.

Another Interactive Intelligence CaaS is also available and optimized for small businesses with contact centers manned by 50 agents or less – the CaaS Small Center.

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Overview of Interactive Intelligence CaaS Benefits

Interactive Intelligence CaaS is a very reliable contact management platform hosted in the cloud and comes with the following benefits:

  • Leverage customer satisfaction by responding accurately in a timely manner. Each customer interaction is personalized and your support team can quickly gain insights and visibility to each communication to enable faster resolution and routing.
  • Built and powered by the same technology used by more than 6,000 businesses in 90 countries, the system is integrated with the geo-redundancy feature for added boost and advanced monitoring capabilities enables management to zero in on issues and resolve them immediately.
  • Multi-stage authentication, signature-based Network Intrusion Detection System (NIDS) and 24/7 CCTV monitoring ensure your data is protected with high-security standards. Data has a 256-encryption throughout its lifecycle while call center compliance is achieved with SOC 2 Certification, US HIPAA Compliance, and PCI-DSS Level 1 Certification.
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Overview of Interactive Intelligence CaaS Features

  • Omnichannel customer support (email, SMS, chat, social media)
  • Real-time performance visibility
  • Voice Self Service
  • Unified Communications
  • Workforce management
  • Virtual queue callback
  • Business Process Automation
  • Strategic planning
  • Collections
  • Outbound Dialing
  • Multichannel recording
  • CRM and UC Integrations
  • Speech recognition
  • Customer surveys
  • Quality management
  • Workforce Optimization
  • Supervisor iPad Edition
  • Interactive voice response
  • Reporting and Analytics
  • Speech analytics

Interactive Intelligence CaaS Position In Our Categories

Because companies have specific business-related requirements, it is logical that they abstain from paying for an all-encompassing, “perfect” software system. Nevertheless, it would be futile to try to chance on such an app even among widely used software products. The clever step to undertake would be to set down the different key aspects which require inspection like important features, costing, skill capability of the users, business size, etc. The second step is, you must follow through your research exhaustively. Read these Interactive Intelligence CaaS evaluations and check out each of the software solutions in your shortlist in detail. Such detailed product investigation ensures you stay away from unsuitable applications and subscribe to the one which meets all the benefits your company requires to achieve growth.

Position of Interactive Intelligence CaaS in our main categories:

TOP 200

Interactive Intelligence CaaS is one of the top 200 Customer Support Software products

It's essential to keep in mind that virtually no app in the Customer Support Software category will be an ideal solution that can match all the needs of different business types, sizes and industries. It may be a good idea to read a few Interactive Intelligence CaaS Customer Support Software reviews first as certain software may perform well exclusively in a very narrow set of applications or be created with a very specific type of industry in mind. Others might operate with an idea of being simple and intuitive and consequently lack complex elements welcomed by more experienced users. There are also apps that cater to a broad group of users and offer a rich feature base, however this frequently comes at a more expensive price of such a service. Make sure you're aware of your needs so that you purchase a software that has all the elements you search for.

How Much Does Interactive Intelligence CaaS Cost?

Interactive Intelligence CaaS Pricing Plans:

Free Trial

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What are Interactive Intelligence CaaS pricing details?

Interactive Intelligence CaaS Pricing Plans:

Free Trial

Pricing available by quote only. Contact Interactive Intelligence for more pricing information.

User Satisfaction

Positive Social Media Mentions 110
Negative Social Media Mentions 0

We are aware that when you choose to purchase a Customer Support Software it’s crucial not only to find out how professionals evaluate it in their reviews, but also to find out if the actual clients and enterprises that bought this software are actually content with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Interactive Intelligence CaaS reviews across a vast array of social media sites. The data is then featured in a simple to digest format showing how many customers had positive and negative experience with Interactive Intelligence CaaS. With that information at your disposal you will be prepared to make an informed business choice that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Interactive Intelligence CaaS?

Interactive Intelligence supports integrations with the following business systems and applications:

  • Amazon Web Services
  • Microsoft® Lync® Server
  • Microsoft Dynamics® CRM
  • Buzzient Enterprise™
  • Oracle Social Experience
  • Astute
  • Heat (FrontRange)
  • Onyx (Consona)
  • Remedy (BMC)
  • Oracle Service Cloud
  • SAP
  • Salesforce®
  • Siebel (Oracle)
  • NICE
  • Verint
  • Aspect
  • PureCloud
  • OrgSpan Select
  • OrgSpan Connect CIC

Interactive Intelligence CaaS User Reviews

Interactive Intelligence CaaS average rating:

Average score
5/5 (1 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

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More reviews from 1 actual users:

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An excellent phone system for office use

Read full review >
Nellie
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.04.2021 Company Size: More than 100 Employees Industry: Computer Software

PROS: Phone providers nowadays would typically concentrate on hardware and spending little time making sure their software is intuitive for users. Interactive Intelligence offers a user-friendly interface that allows me to organize calls and building conference lines. The quality of each call is excellent.

CONS: So far, I haven't found any downsides for this particular phone system.

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Interactive Intelligence CaaS user reviews

An excellent phone system for office use

Read full review >
Nellie
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.04.2021 Company Size: More than 100 Employees Industry: Computer Software
Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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