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InTouch CRM Review
What is InTouch CRM?
InTouch is an integrated web based platform combining email marketing with powerful and top CRM features including contact database management, full campaign reporting, email and SMS marketing campaign creation, marketing surveys, autoresponders, calendar and more.
Created with the intention to help small businesses, InTouch can be your online business partner that removes the hassle of day-to-day sales as well as marketing tasks. It offers full technical support for your business 365 days a year, no contracts to sign as well as flexible packages available.
With this tool, you can spend less time managing tasks as well as more time doing what you do best, which is growing your business.
Show MoreOverview of InTouch CRM Benefits
Thousands of small businesses all over the world use InTouch to boost their sales and marketing. It is a small business CRM that will give you better results, in less work time and with less budget.
InTouch combines all of the traditional features and CRM functionality of sales deal management, contact management, calendar sharing and more, with the immense power of integrated marketing tools such as text marketing, email marketing, social feeds, online surveys for customer insights, and mail merge for printed material.
InTouch is not just a piece of software, but it is also a sales and marketing approach mainly designed for small businesses that want better results and expand growth.
Big brand marketing activities are not suitable for small companies. Most small companies do not have the time to handle complicated systems.
The tool offers a 14-day free trial.
InTouch CRM is more than just a piece of software, it is a sales and marketing approach, specifically designed for small businesses who need to get better results with limited time and money.
InTouch CRM understands that big brand marketing activities aren’t suitable for small business. The company also understands that most small businesses don’t have the time to manage complicated systems. That’s why InTouch CRM focuses on the core things that can make a real difference, the 20% that will get you 80% of your business growth results.
InTouch combines all of the traditional CRM functionality of contact management, sales deal management, calendar sharing and more, with the power of integrated marketing tools like email marketing, text marketing, mail merge for printed material, social feeds and online surveys for customer insights.
Show MoreOverview of InTouch CRM Features
- Contact management
- Email marketing
- Automated campaigns
- Web forms
- Survey tools
- Social media management
- Text messaging
- Lead & pipeline management
- Calendar and tasks
- Capture new Contacts and Leads
- Build an Email List
- Collect Data and Segment
- Use Automation to Follow-Up
- Build a Sales Pipeline
- Use Tasks to Power Follow Up
- Full Campaign Reporting
- Web Forms
- Amazing customer support
- Flexible reporting
What Problems Will InTouch CRM Solve?
1. Integrated Database: Jane is in charge of a sales team of five. Each one of the sales people has between 12 and 15 clients in their portfolio that they manage and work with closely. Jane struggles with filling in for those sales people whenever they are off sick or they go on holiday. There was nothing in place that was logging any calls and customer interactions, no system in place like that so if somebody was away from the business or somebody was taking a call for somebody else they would find it really hard to adequately manage that person. Jane needed to have a centralized history of all of her customer interactions. She has recently invested in InTouch CRM and now makes great use of the database feature where all client information and history of interactions is stored in a centralized place. InTouch’s database tool has helped Jane and her team a lot to be able to track who’s done what and if somebody goes away on holiday or leaves the business, there is no gaping hole left and everything is really manageable!
2. Email Marketing: Julia owns a shoe shop. Her shop is in a beautiful location but it is a bit off the beaten track. She found it hard spreading the word about her business and taking it out to the people. Over the years she has used the local press for advertising, but she thought it was time she moved forward with the times. She was introduced to InTouch and started using the email feature actively. Julia is now able to keep in touch with her customers via newsletters. She sends updates on what’s new in her shop, photographs of her new stock and announcements when stock goes on sale. The response to her email marketing campaigns has been phenomenal and she has grown her shop through the sales she makes thanks to her email campaigns.
3. Automated Follow-up: Richard has a social media marketing training agency. He knows that when somebody enquires about the courses he offers, he will have to follow up with them a few days later. However, as a busy business owner, he would often forget to follow up which costs him potential clients and of course money. Richard got InTouch CRM as a way to automate his follow up. Nowadays, he absolutely loves automation! He was really bad at following up with people and now InTouch does the job for him. When somebody phones up for one of his courses, he has automated emails created to follow up with some more tips for them to keep in touch but also, they cross sell the other courses. Now, he’s got a series of follow-up emails that have secured him sales that he wouldn’t have gotten because he wouldn’t have remembered to follow up. InTouch is now doing the follow-up for him!
InTouch CRM Position In Our Categories
Because businesses have unique business-related wants, it is wise that they steer clear of paying for a one-size-fits-all, ideal solution. However, it would be difficult to discover such a software product even among branded software solutions. The best thing to undertake should be to write down the various important factors that call for a inspection including major features, costing, technical skill ability of staff members, company size, etc. After which, you must do the product research fully. Go over these InTouch CRM evaluations and check out each of the software programs in your list more closely. Such well-rounded research guarantee you steer clear of ill-fitting software products and buy the one that includes all the tools your business requires to achieve growth.
Position of InTouch CRM in our main categories:
TOP
500
InTouch CRM is one of the top 500 CRM Software products
Since each company has particular business needs, it is advisable for them to abstain from seeking a one-size-fits-all faultless software system. Needless to say, it would be pointless to try to find such a platform even among popular software solutions. The intelligent thing to do would be to catalog the various essential elements that require consideration such as required features, finances, skill levels of employees, company size etc. Then, you should do your homework thoroughly. Read some InTouch CRM CRM Software reviews and investigate each of the other apps in your shortlist in detail. Such in-depth research can make certain you reject ill-fitting systems and zero in on the system that provides all the features you require for business success.
How Much Does InTouch CRM Cost?
InTouch CRM Pricing Plans:
Free Trial
Free
Free
Sales
$15 user/month
Marketing
$31 user/month
Complete
$47 user/month
What are InTouch CRM pricing details?
InTouch CRM Pricing Plans:
Free Trial
Free
Free
Sales
$15 user/month
Marketing
$31 user/month
Complete
$47 user/month
Free: $0 pay as you go
- Unlimited Contacts
- Unlimited Organizations
- Unlimited Groups
- Unlimited Contact History
- Email Marketing
- 100 Email Credits
- 1 Custom Field
- 1 Web Form
Sales: $15 per user per month
- Unlimited Contacts
- Unlimited Organizations
- Unlimited Groups
- Unlimited Contact History
- Email Marketing
- 250 Email Credits
- Unlimited Custom Fields
- 1 Web Form
- Lead Management
- Team Calendar
- Task Management
- 1 Social Feed
Marketing: $31 per user per month
- Unlimited Contacts
- Unlimited Organizations
- Unlimited Groups
- Unlimited Contact History
- Email Marketing
- 10,000 Email Credits
- Unlimited Custom Fields
- 5 Web Forms
- 10 Marketing Campaigns
- Online Surveys
- Text Marketing
- Letters & Labels
- 5 Social Feeds
Complete: $47 per user per month
- Unlimited Contacts
- Unlimited Organizations
- Unlimited Groups
- Unlimited Contact History
- Email Marketing
- 20,000 Email Credits
- Unlimited Custom Fields
- Unlimited Web Forms
- Lead Management
- Team Calendar
- Task Management
- Full Automated Campaigns
- Online Surveys
- Text Marketing
- Letters & Labels
- 10 Social Feeds
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We know that when you decide to purchase a CRM Software it’s important not only to find out how professionals score it in their reviews, but also to find out whether the actual people and enterprises that use this software are actually happy with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and InTouch CRM reviews across a wide array of social media sites. The information is then displayed in an easy to understand format indicating how many clients had positive and negative experience with InTouch CRM. With that information at your disposal you will be prepared to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for InTouch CRM?
Currently InTouch only integrates with some systems, but it will soon host of new integrations. It currently integrates with KashFlow and WordPress.
InTouch CRM User Reviews
InTouch CRM average rating:
4/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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Ideal CRM app for small businesses
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 02.02.2021
Company Size: 1-10 Employees
Industry: Management Consulting
PROS: InTouch CRM offers eight top features in one system. These features include social media, help desk, billing management, sales pipeline management, sales contact management, labels and mailmerge for direct mail, SMS marketing, surveys and polls, forms for website capture, and the core feature of email marketing which includes multi-steps auto-responders. InTouch CRM is an ideal app for office-based sales reps. The single view of customer is a robust feature for sales. Plus, the vendor provides top rate customer support. In short, InTouch CRM offers multichannel, multimedia, multitouch sales and marketing functionality at an affordable cost.
CONS: Certain features may not be as robust as those offered by dedicated CRM software. InTouch CRM can add more integrations and improve its handling of social channels. To be fair, you have to compromise when it comes to any CRM app.
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Ideal CRM app for small businesses
Read full review >
4/5
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Value for Money
4/5
Ease of Use
Published on: 02.02.2021
Company Size: 1-10 Employees
Industry: Management Consulting
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