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iPerceptions REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 99%
OUR SCORE 7.3

What is iPerceptions?

As more and more businesses become increasingly reliant on their websites to generate more revenue, it is imperative that management become more aware of what their customers really feel about their products and services in real time. iPerceptions make it easy for businesses to collect client feedback and measure them to assess customer satisfaction.

iPerceptions does this via its popular VOC (Voice of Customer) survey feature, which can be embedded on the company’s homepage, allowing clients and potential customers to directly send their thoughts, comments, and reactions straight to the management. The system also provides specific and targeted surveys for a particular aspect of their business. Running multiple surveys with varying objectives simultaneously is also something iPerceptions provide its users.

Overview of iPerceptions Benefits

iPerceptions is a highly trusted customer feedback platform that helps businesses increase their sales using a three-pronged approach.

  • You can gather high-value customer feedback and actionable insights that can be instrumental for business objectives.
  • It allows you to bolster ROI to a company-wide level by sharing business intelligence to marketing and sales teams.
  • You can provide better customer experiences, retain loyal customers, and improve conversion by tailoring products and services to meet desires and expectations.

Overview of iPerceptions Features

Collect Features
  • Unlimited Responses
  • Adjust Invitation Rate
  • JavaScript Installation
Invitation Types
  • Layered Invitation
  • Discreet Invitation
  • Redirected Invitation
Design Features
  • Customizable Look and Feel
  • Thank You Pages
  • 30+ Languages
Question Types
  • Single Select
  • Multi Select
  • Ranking
  • Set of Ratings
  • Calculated Fields
  • Open-Ended
Advanced Question Features
  • Skip Logic
  • Piping

iPerceptions Position In Our Categories

Position of iPerceptions in our main categories:

200

iPerceptions is one of the top 200 Customer Support Software products

200

iPerceptions is one of the top 200
Customer Support Software products


If you are interested in iPerceptions it could also be beneficial to investigate other subcategories of Best Customer Support Software collected in our database of B2B software reviews: Call Center Software, Help Desk & Ticketing Software, Remote Support Software

It is important to note that almost no service in the Customer Support Software category is an ideal solution able to meet all the needs of different business types, sizes and industries. Specific solutions might excel only in a very small set of applications or be prepared with a very specific industry in mind. Others can operate with an idea of being simple and intuitive and as a result lack complicated functions welcomed by more experienced users. You can also find solutions that cater to a wide group of customers and provide a rich feature set, however this usually comes at a higher cost of such a solution. Ensure you're aware of your requirements so that you purchase a service that has specifically the functionalities you serach for.

How Much Does iPerceptions Cost?

iPerceptions Pricing Plans For Enterpises & Small Business:

iPerceptions offers a free edition as well as an enterprise version, which comes with advanced tools and functionalities. Pricing is available by quote only so please contact iPerceptions directly for more pricing details.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and opinions about iPerceptions across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with iPerceptions. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.
POSITIVE SOCIAL MENTIONS

71

NEGATIVE SOCIAL MENTIONS

2

Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
Language Support
  • USA
  • UK
  • Canada
  • Europe
  • Asia
  • Australia
  • China
  • Germany
  • India
  • Japan
  • Latin America
  • Middle-East
Pricing Model
  • Free
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • SaaS

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING
  • TICKETS

What are iPerceptions pricing details?

iPerceptions Pricing Plans:

iPerceptions offers a free edition as well as an enterprise version, which comes with advanced tools and functionalities. Pricing is available by quote only so please contact iPerceptions directly for more pricing details.

What integrations are available for iPerceptions?

iPerceptions supports integrations with the following business systems and applications:

  • Google Analytics
  • Tealeaf
  • ClickTale
  • Adobe Analytics
  • Omniture Site Catalyst
  • Sitecore
  • Coremetrics
  • Salesforce
  • CQ5
  • Flamory

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