Price

$20

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Sharpen REVIEW

VoIP Software

No user reviews
USER SATISFACTION 97%
OUR SCORE 7.4

What is Sharpen?

Sharpen is a cloud native contact center platform that enables customer experience teams to establish better customer relationships. With its industry-leading software solutions, organizations can empower their customer service and sales teams to maximize productivity leading to increased customer satisfaction.

As a call center software, Sharpen evolves with its users and as new technologies emerge. From automatic, skills-based inbound routing to call management to integration with any existing CRM software to embedded reporting and analytics, the platform ensures that the customer service representatives of the business are provide ample support with the contact center industry’s most robust cloud native solution.

Overview of Sharpen Benefits

Sharpen provides a centralized enterprise-grade communication platform for small, medium and large businesses. This cloud based solution unites the entire organization from sales to customer service in one fully-managed account. It transforms the way people think about customer service technology, and provides an omni-channel customer experience from a single, easy-to-use, unified cloud communications platform.

Sharpen provides an opportunity for the business to optimize its customer service team’s strengths and ensure that each interaction is routed to the most qualified agent for efficient resolution. There is also option for the business to fully digitize its operations, eliminating the need for hardware by utilizing a VoIP phone system to make calls and video chat, text message and more from the same platform. this digitization extends to its reporting system as well, gathering data across multiple queues, agents, dates, or call-related metrics.

The platform also benefits the business’ customers as they get to choose how they interact with your contact center, service desk or support team. Businesses can respond to the multi-channel needs of their customers easily whether they use traditional voice or other self-service methods like texting, email, social media, live video or web chat. Regardless of where customer service agents are geographically located or where customers contact them from, Sharpen leverages an advanced IVR to intelligently route interactions based on skill level, past call history, and location.

Overview of Sharpen Features

  • Centralized Dashboard
  • Team visibility
  • Measurable
  • Skill-based routing
  • Automatic call distribution
  • Auto-log activity
  • Call recording
  • Call monitoring
  • No busy signal
  • Voicemail to email
  • Virtual fax
  • Dynamic capacity
  • Agent monitoring
  • Connect softphone
  • Call analytics
  • HIPAA-compliant

Sharpen Position In Our Categories

Position of Sharpen in our main categories:

200

Sharpen is one of the top 200 Communications Software products

200

Sharpen is one of the top 200 Customer Support Software products

200

Sharpen is one of the top 200
Communications Software products

200

Sharpen is one of the top 200
Customer Support Software products


Sharpen is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#30 VoIP Software#35
Category:Position:
Call Center Software#30
VoIP Software#35

It is essential to keep in mind that hardly any software in the Call Center Software category is going to be an ideal solution able to match all the requirements of different business types, sizes and industries. It may be a good idea to read a few Sharpen reviews first as specific solutions may excel only in a really narrow set of applications or be designed with a very specific industry in mind. Others can function with a goal of being simple and intuitive and consequently lack complicated elements needed by more experienced users. You can also come across services that focus on a wide group of users and provide a powerful feature base, however that frequently comes at a more expensive price of such a software. Ensure you're aware of your needs so that you purchase a software that offers all the features you look for.

How Much Does Sharpen Cost?

Sharpen Pricing Plans:

Sharpen offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Voice Only – $20/user/month

  • UC Unified Communication
  • Extended Reach
  • Call Management
  • Advanced Features
  • Global Phone Number Availability
  • Unlimited Local and Long Distance Calling Included

Customer Care – $99/user/month

  • Connect Included
  • Direct Salesforce Integration
  • Call Queues
  • Call Flow Reporting and Analytics
  • Workflow Management
  • Skills Based Inbound Call Routing
  • Unlimited Trunks / Lines
  • Unlimited Minutes

Customer Care + Sales Accelerator – $130/user/month

  • Connect Included
  • Direct Salesforce Integration
  • Call Queues
  • Call Flow Reporting and Analytics
  • Workflow Management
  • Skills Based Inbound Call Routing
  • Unlimited Trunks / Lines
  • Unlimited Minutes

User Satisfaction

We realize that when you make a decision to buy VoIP Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Sharpen reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Sharpen. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

199

NEGATIVE SOCIAL MENTIONS

6

Video

Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TICKETS

What are Sharpen pricing details?

Sharpen Pricing Plans:

Sharpen offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Voice Only – $20/user/month

  • UC Unified Communication
  • Extended Reach
  • Call Management
  • Advanced Features
  • Global Phone Number Availability
  • Unlimited Local and Long Distance Calling Included

Customer Care – $99/user/month

  • Connect Included
  • Direct Salesforce Integration
  • Call Queues
  • Call Flow Reporting and Analytics
  • Workflow Management
  • Skills Based Inbound Call Routing
  • Unlimited Trunks / Lines
  • Unlimited Minutes

Customer Care + Sales Accelerator – $130/user/month

  • Connect Included
  • Direct Salesforce Integration
  • Call Queues
  • Call Flow Reporting and Analytics
  • Workflow Management
  • Skills Based Inbound Call Routing
  • Unlimited Trunks / Lines
  • Unlimited Minutes

What integrations are available for Sharpen?

At the moment, Sharpen offers a streamlined integration with Salesforce.

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