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Sharpen Review

Sharpen
Our score: 7.4 User satisfaction: N/A

What is Sharpen?

Sharpen is a cloud native contact center platform that enables customer experience teams to establish better customer relationships. With its industry-leading software solutions, organizations can empower their customer service and sales teams to maximize productivity leading to increased customer satisfaction.

As a call center software, Sharpen evolves with its users and as new technologies emerge. From automatic, skills-based inbound routing to call management to integration with any existing CRM software to embedded reporting and analytics, the platform ensures that the customer service representatives of the business are provide ample support with the contact center industry’s most robust cloud native solution.

Overview of Sharpen Benefits

Sharpen provides a centralized enterprise-grade communication platform for small, medium and large businesses. This cloud based solution unites the entire organization from sales to customer service in one fully-managed account. It transforms the way people think about customer service technology, and provides an omni-channel customer experience from a single, easy-to-use, unified cloud communications platform.

Sharpen provides an opportunity for the business to optimize its customer service team’s strengths and ensure that each interaction is routed to the most qualified agent for efficient resolution. There is also option for the business to fully digitize its operations, eliminating the need for hardware by utilizing a VoIP phone system to make calls and video chat, text message and more from the same platform. this digitization extends to its reporting system as well, gathering data across multiple queues, agents, dates, or call-related metrics.

The platform also benefits the business’ customers as they get to choose how they interact with your contact center, service desk or support team. Businesses can respond to the multi-channel needs of their customers easily whether they use traditional voice or other self-service methods like texting, email, social media, live video or web chat. Regardless of where customer service agents are geographically located or where customers contact them from, Sharpen leverages an advanced IVR to intelligently route interactions based on skill level, past call history, and location.

Overview of Sharpen Features

  • Centralized Dashboard
  • Team visibility
  • Measurable
  • Skill-based routing
  • Automatic call distribution
  • Auto-log activity
  • Call recording
  • Call monitoring
  • No busy signal
  • Voicemail to email
  • Virtual fax
  • Dynamic capacity
  • Agent monitoring
  • Connect softphone
  • Call analytics
  • HIPAA-compliant

Sharpen Position In Our Categories

Since businesses have special business needs, it is only prudent that they avoid picking a one-size-fits-all, “perfect” software system. At any rate, it is futile to try to come across such application even among sought-after software systems. The practicable step to undertake is to shortlist the varied major factors that need deliberation including important features, price plans, skill competence of staff members, company size, etc. After which, you must follow through the research to a full extent. Go over some Sharpen review articles and check out the other software solutions in your list more closely. Such comprehensive product research ascertains you take out unfit apps and choose the one that has all the benefits you require company requires.

Position of Sharpen in our main categories:

TOP 200

Sharpen is one of the top 200 Communications Software products

TOP 200

Sharpen is one of the 200 Customer Support Software products

Sharpen is also listed in the following subcategories:

Companies have unique needs and requirements and no software application can be just right in such a scenario. It is useless to try to find a perfect off-the-shelf software product that fulfills all your business requirements. The intelligent thing to do would be to modify the system for your specific needs, worker skill levels, budget, and other elements. For these reasons, do not rush and subscribe to well-publicized trendy solutions. Though these may be widely used, they may not be the perfect fit for your particular requirements. Do your research, investigate each short-listed system in detail, read a few Sharpen VoIP Software reviews, speak to the vendor for clarifications, and finally choose the application that presents what you want.

How Much Does Sharpen Cost?

Sharpen Pricing Plans:

Free Trial

Full Contact Center Capabilities

$119/user/month

Unified Communications App

$25/user/month

Full contact center capabilities focused on improving agent and customer experiences – $119 per user/per month

  • Multi-tenant microservices
  • 14 global data regions in 40+ global data centers
  • Active/active and real-time replication
  • Continuous feature release with no downtime
  • AES 256-bit encryption of data at rest and in transit
  • Purpose-built by our internal development team
  • 100% open REST API platform
  • .CX — object-oriented programming language
  • Automatic lowest latency routing
  • IP phone supported
  • Single sign-on (SSO) supported
  • HIPPA Compliant & PCI DSS Compliant
  • GDPR compliance
  • USA federal, state, and local telemarketing regulations
  • 100% web-based
  • Advanced security and policy management
  • Instant global phone number provisioning
  • Latency monitoring tools
  • Simple configuration of features
  • Cloud-native IP PBX
  • Web-based developer portal for API’s
  • Advanced API log viewer
  • Webhook log viewer
  • Online documentation with code examples
  • Embedded API console
  • 24/7/365 US-based support
  • Enterprise service level agreements
  • Submit and manage cases online
  • Detailed release and feature notes
  • Subscribe to release alerts
  • Knowledge base and online resource center training center
  • System administrator and supervisor training
  • Well-defined onboarding process
  • Dedicated Customer Success Manager through the life of contract
  • Integrations with Salesforce, Zendesk, ServiceNow, and more custom options
  • Analytics & Insights
  • Omnichannel Capabilities
  • Whisper, Listen, Barge-In
  • ACD
  • Sharpen Logic (IVR/IVA)
  • Sharpen University (WFO/QA)
  • Post-interaction surveys
  • Sharpen Tables: Custom Data Models
  • Sharpen Actions (Automated Robotic Processes)
  • Sharpen Cadence (Outbound Campaign Manager)
  • Workforce management
  • Domestic local minutes, inbound, and outbound
  • Domestic long-distance minutes, inbound, and outbound
  • Port or provision phone numbers
  • Third-party integrations supported
  • Inbound/Outbound calling
  • Webphone supported

 

Unified communications app for everyone in the company – $25 per user/per month

  • Multi-tenant microservices
  • 14 global data regions in 40+ global data centers
  • Active/active and real-time replication
  • Continuous feature release with no downtime
  • AES 256-bit encryption of data at rest and in transit
  • 100% open REST API platform
  • .CX — object-oriented programming language
  • Automatic lowest latency routing
  • IP phone supported
  • Webphone supported
  • Single sign-on (SSO) supported
  • HIPAA compliant
  • PCI DSS compliant tools
  • GDPR compliance
  • USA federal, state, and local telemarketing regulations
  • TCPA & DNC Compliant
  • 100% web-based
  • Advanced security and policy management
  • Instant global phone number provisioning
  • Latency monitoring tools
  • Simple configuration of features
  • Cloud-native IP PBX
  • Web-based developer portal for API’s
  • Advanced API log viewer
  • Webhook log viewer
  • Online documentation with code examples
  • Embedded API console
  • 24/7/365 US-based support
  • Enterprise service level agreements
  • Submit and manage cases online
  • Detailed release and feature notes
  • Subscribe to release alerts
  • Knowledge base and online resource center
  • Dedicated Customer Success Manager through the life of contract
  • System administrator and supervisor training
  • Well-defined onboarding process

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy VoIP Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Sharpen reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Sharpen. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Screenshots

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Sharpen pricing details?

Sharpen Pricing Plans:

Free Trial

Full Contact Center Capabilities

$119/user/month

Unified Communications App

$25/user/month

Full contact center capabilities focused on improving agent and customer experiences – $119 per user/per month

  • Multi-tenant microservices
  • 14 global data regions in 40+ global data centers
  • Active/active and real-time replication
  • Continuous feature release with no downtime
  • AES 256-bit encryption of data at rest and in transit
  • Purpose-built by our internal development team
  • 100% open REST API platform
  • .CX — object-oriented programming language
  • Automatic lowest latency routing
  • IP phone supported
  • Single sign-on (SSO) supported
  • HIPPA Compliant & PCI DSS Compliant
  • GDPR compliance
  • USA federal, state, and local telemarketing regulations
  • 100% web-based
  • Advanced security and policy management
  • Instant global phone number provisioning
  • Latency monitoring tools
  • Simple configuration of features
  • Cloud-native IP PBX
  • Web-based developer portal for API’s
  • Advanced API log viewer
  • Webhook log viewer
  • Online documentation with code examples
  • Embedded API console
  • 24/7/365 US-based support
  • Enterprise service level agreements
  • Submit and manage cases online
  • Detailed release and feature notes
  • Subscribe to release alerts
  • Knowledge base and online resource center training center
  • System administrator and supervisor training
  • Well-defined onboarding process
  • Dedicated Customer Success Manager through the life of contract
  • Integrations with Salesforce, Zendesk, ServiceNow, and more custom options
  • Analytics & Insights
  • Omnichannel Capabilities
  • Whisper, Listen, Barge-In
  • ACD
  • Sharpen Logic (IVR/IVA)
  • Sharpen University (WFO/QA)
  • Post-interaction surveys
  • Sharpen Tables: Custom Data Models
  • Sharpen Actions (Automated Robotic Processes)
  • Sharpen Cadence (Outbound Campaign Manager)
  • Workforce management
  • Domestic local minutes, inbound, and outbound
  • Domestic long-distance minutes, inbound, and outbound
  • Port or provision phone numbers
  • Third-party integrations supported
  • Inbound/Outbound calling
  • Webphone supported

 

Unified communications app for everyone in the company – $25 per user/per month

  • Multi-tenant microservices
  • 14 global data regions in 40+ global data centers
  • Active/active and real-time replication
  • Continuous feature release with no downtime
  • AES 256-bit encryption of data at rest and in transit
  • 100% open REST API platform
  • .CX — object-oriented programming language
  • Automatic lowest latency routing
  • IP phone supported
  • Webphone supported
  • Single sign-on (SSO) supported
  • HIPAA compliant
  • PCI DSS compliant tools
  • GDPR compliance
  • USA federal, state, and local telemarketing regulations
  • TCPA & DNC Compliant
  • 100% web-based
  • Advanced security and policy management
  • Instant global phone number provisioning
  • Latency monitoring tools
  • Simple configuration of features
  • Cloud-native IP PBX
  • Web-based developer portal for API’s
  • Advanced API log viewer
  • Webhook log viewer
  • Online documentation with code examples
  • Embedded API console
  • 24/7/365 US-based support
  • Enterprise service level agreements
  • Submit and manage cases online
  • Detailed release and feature notes
  • Subscribe to release alerts
  • Knowledge base and online resource center
  • Dedicated Customer Success Manager through the life of contract
  • System administrator and supervisor training
  • Well-defined onboarding process

What integrations are available for Sharpen?

Included out-of-the-box-integrations with Salesforce, Zendesk, and ServiceNow. Open APIs that support flexible integrations with virtually any application you already use, including homegrown CRMs and databases.

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Reviewed By Nestor Gilbert
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