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Booker Review

Booker
Our score: 8.5 User satisfaction: N/A

What is Booker?

Booker is an online booking software built for small businesses in the spa and salon industry. At its core a CRM tool, the software handles customer management, bookings, payments, and marketing. The cloud-based software gives you an all-in-one solution to run and manage your business so you can have more time in focusing growing it and driving profit.

Booker seamlessly integrates with your current site so you can easily add a Book Now button. Your site visitors can see available time slots and book appointments on their own. You, your staff and your customers can use the software on the go on your mobile phone and tablet. Furthermore, it has an easy-to-implement Facebook Booking App to offer more convenient options for your customers to book appointments, update on promotions and buy gift certificates.

Beyond online bookings, Booker helps you open more revenue gateways through online gift cards, e-commerce and point-of-sale. Attract more clients through social promotion and the Booker Marketing Network with its distribution partners such as Yahoo, Bing, and Yellow Pages, among others. It also provides tools for managing employee schedules, tracking inventory, generating real-time reports, building email campaigns.

Overview of Booker Benefits

Booker benefits are mentioned below:

Gain deep sales insight into where your company is thriving and where it needs to make appropriate changes with just one system that can track and report on all of your business activities.

Expand the reach of your business and get more business bookings from new clients on the partner sites of Booker Marketing Network.

Give customers flexible booking alternatives so they immediately connect with you anywhere, anytime, on any device they are using.

Store your business information securely and safely in the cloud, and have quick access to basic key information wherever and whenever you need it.

Provide flexible access for the sales staff with view privileges, unique logins, and anytime access to their work schedule using your mobile or desktop.

Enhance your clients’ in-person experience by adding convenient mobile check-ins, payment processing, and purchases.

Save time tracking your employee’s schedules as well as appointments using real-time booking and calendar updates.

Retain more clients using service as well as purchase trends to create customized emails, sales offers, and packages that will boost repeat visits and boost revenue.

Overview of Booker Features

  • Social media promotions
  • Targeted email marketing campaigns
  • Customized booking pages
  • Mobile and tablet booking
  • Appointment reminder emails
  • Mobile payment processing
  • Special offers, membership plans, and loyalty rewards programs
  • Various booking data reporting
  • Employee schedule and payroll
  • Third-party API integration
  • Offer booking on partner websites on the Booker Marketing Network:
  • Direct website booking
  • Customized gift certificates
  • Facebook booking
  • Integrated POS or point-of-sale system
  • Credit card processing
  • Staff scheduling
  • Inventory management
  • Built-in CRM
  • Customer feedback surveys

Booker Position In Our Categories

Bearing in mind businesses have their own business-related demands, it is only prudent that they avoid adopting a one-size-fits-all, ideal system. However, it is difficult to stumble on such application even among recognizable software systems. The reasonable thing to do should be to write down the several vital aspects which necessitate research such as major features, pricing, technical skill competence of the employees, company size, etc. Thereafter, you should do the product research thoroughly. Go over these Booker evaluations and check out the other software solutions in your list more closely. Such comprehensive product research ensures you weed out unsuitable apps and choose the one which offers all the tools your company requires.

Position of Booker in our main categories:

TOP 50

Booker is one of the top 50 Appointment Scheduling Software products

TOP 100

Booker is one of the 100 CRM Software products

TOP 20

Booker is one of the top 20 Online Booking Software products

TOP 100

Booker is one of the 100 Sales Software products

Booker is also listed in the following subcategories:

Organizations have different needs and requirements and no software application can be perfect in such a scenario. It is pointless to try to find an ideal off-the-shelf software system that fulfills all your business wants. The wise thing to do would be to adapt the system for your special needs, employee skill levels, budget, and other factors. For these reasons, do not hurry and invest in well-publicized trendy solutions. Though these may be widely used, they may not be the perfect fit for your unique needs. Do your research, investigate each short-listed system in detail, read a few Booker CRM Software reviews, speak to the vendor for explanations, and finally choose the app that provides what you require.

How Much Does Booker Cost?

Booker Pricing Plans:

Free Trial

BASIC

$85/month

STANDARD

$135/month

PLUS

By quote

BASIC – $85/month

  • Unlimited Logins
  • Online Appointment Book & Bookings
  • Appointment Reminders & Notifications
  • Integrated Point-of-Sale
  • Detailed Customer Records
  • Package & Series Management
  • Gift Certificates & eCommerce
  • Optional Credit Card Processing
  • Available Add-on: Booker Marketing Network

STANDARD – $135/month

  • All Basic features, plus:
  • Unlimited Document Storage
  • Membership Management
  • SMS/Text Appointment Confirmations

PLUS – By quote

  • All Standard features, plus:
  • Multi-Location Options
  • Custom Customer Fields
  • IP Lock
  • Booker API Access Options

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Booker reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Booker. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac

Deployment

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Booker Comparisons

Booker user reviews

It’s easy to use software but comes with some hitches

Read full review >
Micaela
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.11.2019 Company Size: 1-10 Employees Industry: Health, Wellness and Fitness

Great tool!

Read full review >
Jonathan
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 20.10.2019 Company Size: 1-10 Employees Industry: N/A

Does its job

Read full review >
Alford
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 15.10.2019 Company Size: 11-50 Employees Industry: N/A

Easy to use and with lots of room to grow

Read full review >
Gerry
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 14.10.2019 Company Size: 11-50 Employees Industry: N/A

This is a great fit for our company

Read full review >
Cierra
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.09.2019 Company Size: 11-50 Employees Industry: N/A

What are Booker pricing details?

Booker Pricing Plans:

Free Trial

BASIC

$85/month

STANDARD

$135/month

PLUS

By quote

BASIC – $85/month

  • Unlimited Logins
  • Online Appointment Book & Bookings
  • Appointment Reminders & Notifications
  • Integrated Point-of-Sale
  • Detailed Customer Records
  • Package & Series Management
  • Gift Certificates & eCommerce
  • Optional Credit Card Processing
  • Available Add-on: Booker Marketing Network

STANDARD – $135/month

  • All Basic features, plus:
  • Unlimited Document Storage
  • Membership Management
  • SMS/Text Appointment Confirmations

PLUS – By quote

  • All Standard features, plus:
  • Multi-Location Options
  • Custom Customer Fields
  • IP Lock
  • Booker API Access Options

What integrations are available for Booker?

  • Facebook
  • Twitter
  • Booker API

Booker average rating:

Average score
4.2/5 (5 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Jonathan

PROS: I really like so many things about this software. For one thing, I can integrate it really easily into my own site. I didn't have to deal with a steep learning curve when learning how to use it. I can also customize it to suit my business needs, like with how many products I currently have in stock, setting up reorders so I always have inventory, and even establishing rapport with customers. It has really just been a great tool all around.

CONS: I do have to admit that setting this up can be a little daunting because there's a lot of moving pieces that I need to be on top of. But I really don't think it outweighs all the positives my business gets from it.

Reviewed 4 months ago

Read full review >

The least favorable review

Gerry

PROS: I really think it's great that the payment screens for this software are really user-friendly and quick at processing. Having this at the point of sale has really made the transaction move along much faster and just has made for a quicker moving work environment.

CONS: I do really like the features that deal with payment and retail processing but I also have to point out that the other areas of the software are not as user-friendly and often has glitches. There are also features that really shouldn't have made it to the final product in the first place. Why can I delete an appointment if the one who booked it doesn't show up? I also can't client profile notes that I've added, and that's a really simple mistake that should have been avoided if you ask me.

Reviewed 4 months ago

Read full review >

More reviews from 5 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

It’s easy to use software but comes with some hitches

Read full review >
Micaela
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.11.2019 Company Size: 1-10 Employees Industry: Health, Wellness and Fitness

PROS: It's got so many features that it's hard not to be impressed. It has a really great overview where I can look at schedules, sales, bookings, and a lot of other information, and all in real time. I can also determine who gets to access which, and that really helps with keeping information secure. There are a variety of reports I can use as well. On top of it all, this software is just really easy to use, and I didn't really have to deal with a steep learning curve.

CONS: I've encountered some issues when I try logging in on when I'm using a mobile device. It's something I haven't encountered when I use it on the desktop. As for the desktop version, I've had instances where it crashes on me at particularly hectic hours. I've also had an issue when I print out gift certificates. It should be valid in multiple locations but only the issuing location is displayed. I'd really like this even more if they improved on these aspects.

What do you think about this review? Great Poor

Great tool!

Read full review >
Jonathan
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 20.10.2019 Company Size: 1-10 Employees Industry: N/A

PROS: I really like so many things about this software. For one thing, I can integrate it really easily into my own site. I didn't have to deal with a steep learning curve when learning how to use it. I can also customize it to suit my business needs, like with how many products I currently have in stock, setting up reorders so I always have inventory, and even establishing rapport with customers. It has really just been a great tool all around.

CONS: I do have to admit that setting this up can be a little daunting because there's a lot of moving pieces that I need to be on top of. But I really don't think it outweighs all the positives my business gets from it.

What do you think about this review? Great Poor

Does its job

Read full review >
Alford
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 15.10.2019 Company Size: 11-50 Employees Industry: N/A

PROS: One thing I really appreciate about this is that a lot of it is very customizable. I can really tailor it to fit the needs of my business, which is really reassuring on my end.

CONS: There are some improvements that the software could have. There isn't an option to just modify an appointment and have that change be sent to the customer. I actually have to cancel and then rebook the client. Maybe if it was possible to just send an e-mail confirmation manually, I wouldn't have to go through all that trouble.

What do you think about this review? Great Poor

Easy to use and with lots of room to grow

Read full review >
Gerry
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 14.10.2019 Company Size: 11-50 Employees Industry: N/A

PROS: I really think it's great that the payment screens for this software are really user-friendly and quick at processing. Having this at the point of sale has really made the transaction move along much faster and just has made for a quicker moving work environment.

CONS: I do really like the features that deal with payment and retail processing but I also have to point out that the other areas of the software are not as user-friendly and often has glitches. There are also features that really shouldn't have made it to the final product in the first place. Why can I delete an appointment if the one who booked it doesn't show up? I also can't client profile notes that I've added, and that's a really simple mistake that should have been avoided if you ask me.

What do you think about this review? Great Poor

This is a great fit for our company

Read full review >
Cierra
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.09.2019 Company Size: 11-50 Employees Industry: N/A

PROS: I love, love, love how organized this software makes appointments look. There are a number of different options on how you can organize your calendar, such as color coordinating, for instance. It's also really user-friendly. I can add a schedule pretty easily, and I only need to click on a button to add a customer. It's also really easy to search for customer names, as well as to jump to different dates on the calendar. It has just made everything at work flow so smoothly si there's little stress all around.

CONS: Improvements can really be done on the user design. When we make appointments for multiple employees, all of that is squished on one side of the interface. Fixing that would really make things look better and easy on the eyes. I also think it would really be useful if I didn't have to leave the main page to add a customer. They really should have that option there.

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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