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klink.cloud Review
What is klink.cloud?
klink.cloud is a contact center platform that streamlines customer interactions and enhances communication efficiency. It unifies multiple communication channels (email, chat, social media, SMS, telephony) into a single interface. Unified communication enables companies to use communication tools concurrently and interchangeably so employees collaborate more efficiently.
Unified communication also delivers a consistent user experience enabling workers to work the same way, regardless of endpoint, OS, location, or network used to access the platform. It provides a richer communication experience.
klink.cloud’s intended users include businesses of all sizes seeking to improve their customer support and engagement. According to klink.cloud, organizations leveraging the platform gain valuable insights into customer preferences, purchase history, and behavior patterns. Armed with this information, agents engage with customers on a personal level, fostering long-lasting relationships and loyalty.
klink.cloud’s core features include automation, data analytics, CRM integration, and scalability. Companies using these features manage interactions more effectively, improve response times, and maintain standards.
Show MoreOverview of klink.cloud Benefits
klink.cloud offers significant benefits that transform customer communication and business operations. Here’s how klink.cloud can change organizations:
Respond to customers quickly
klink.cloud unifies communication channels into a single platform to manage customer interactions seamlessly. This way, agents can respond to customer inquiries faster. With a unified communication channel, customer service representatives can easily access information and provide prompt response. By providing a consistent and efficient communication experience, companies can build stronger relationships with their clients.
Improved productivity
klink.cloud’s integration of multiple communication tools allows agents to reduce the time and effort spent switching between different applications. This leads to faster decision-making and a more streamlined workflow. Additionally, unified communication improves collaboration among team members. Real-time communication options enable faster interactions to foster a more connected workspace. klink.cloud also features automation, which frees repetitive tasks to improve productivity.
Scalability
klink.cloud offers scalable solutions that adjust to the communication needs of businesses as they grow without additional costs. The platform can adapt regardless of the company’s size whether a startup or enterprise. This flexibility ensures that businesses can continue to provide high-quality service without interruption as they grow.
Another benefit of scalability is the ability to respond to organizational changes when they arise. For example, companies can introduce new team members without expanding infrastructure. They can also infinitely scale communications, cloud storage, and workspace.
Show MoreOverview of klink.cloud Features
- Omnichannel inbox
- Automation tools
- Analytics
- CRM integration
- Virtual phone numbers
- Call forwarding
- Call recording
- Open API
- Scalability
- Multi-channel communication
- Workflow customization
- Data-driven insights
- Customer service
Awards & Quality Certificates
klink.cloud Position In Our Categories
Knowing that businesses have their own business-related requirements, it is wise they steer clear of getting a one-size-fits-all, “perfect” software solution. Nevertheless, it would be difficult to discover such a software system even among widely used software solutions. The correct step to do is to tabulate the numerous significant factors that demand careful thought such as crucial features, price plans, skill competence of staff members, organizational size, etc. The second step is, you should follow through your product research to a full extent. Read some klink.cloud evaluations and look over the other software products in your list in detail. Such comprehensive research ascertain you keep away from unsuitable applications and choose the one which has all the function your company requires to achieve growth.
Position of klink.cloud in our main categories:
TOP
100
klink.cloud is one of the top 100 Customer Support Software products
If you are considering klink.cloud it might also be a good idea to check out other subcategories of Customer Support Software collected in our base of B2B software reviews.
Since each enterprise has specific business wants, it is sensible for them to refrain from searching for a one-size-fits-all ideal software solution. Needless to say, it would be useless to try to find such a system even among widely used software solutions. The intelligent thing to do would be to catalog the various vital elements that require consideration such as required features, budget, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some klink.cloud Customer Support Software reviews and check out each of the other systems in your shortlist in detail. Such exhaustive homework can make certain you weed out ill-fitting systems and zero in on the app that provides all the elements you need for business success.
How Much Does klink.cloud Cost?
klink.cloud Pricing Plans:
Free Trial
Omnichannel Inbox - Starter
$14.99
Omnichannel Inbox - Growth
$49.99
Omnichannel Inbox - Hyper Growth
$245
Omnichannel Inbox - Enterprise
By quote
Telephony - Basic
$29.99
Telephony - Standard
$99.99
Telephony - Enterprise
By quote
What are klink.cloud pricing details?
klink.cloud Pricing Plans:
Free Trial
Omnichannel Inbox - Starter
$14.99
Omnichannel Inbox - Growth
$49.99
Omnichannel Inbox - Hyper Growth
$245
Omnichannel Inbox - Enterprise
By quote
Telephony - Basic
$29.99
Telephony - Standard
$99.99
Telephony - Enterprise
By quote
klink.cloud offers various enterprise pricing plans to enhance communication and support. These plans scale with business growth, ensuring continuous improvement.
Omnichannel Inbox
Starter – $14.99/month
- 2 Agent Seats
- Unified Team Inbox
- 15,000 Message Monthly
- Facebook Messenger
- Instagram Channel
- LINE OA Channel
- Viber Channel
- Chat Tags, Chat Notes
- Essential Dashboard & Reports
- Virtual Phone Number (Add-on)
- Extra Agent Seat – $19/month
Growth – $49.99/month
- Everything in Starter except:
- 5 Agent Seats
- Unlimited Contacts
- 50,000 Message Monthly
- Ticket Management
Hyper Growth – $245/month
- Everything in Growth except:
- Unlimited Message Usage
- Email Channel
- Workflow Automation
- Extra Agent Seat – $49/month
Enterprise – By quote
- Everything in Growth except:
- 20+ Agent Seats
- Advanced Workflow Automation
- Custom API Integration
- Salesforce, Hubspot & CRM Integrations
- Advanced Telephony (IVR, Queue, Call Recording)
- SSO & Enterprise Authentication
- E-commerce Integration (Shopee, Lazada, Shopify)
- Dedicated Key Account Support
- Custom Onboarding & Agent Training
- 24/7 Tech Support
Telephony
Basic – $29.99/month
- 3 Agent Seats
- Unlimited Concurrent Calls
- IVR System
- Queue, Ring Group
- Inbound, Outbound Calls
- Queue Wallboard
- Supervisor Dashboard
- Call Notes, Call Tags
- CRM & Tickets
- Essential Dashboard & Reports
- Call Recording – 500 min
- Virtual Phone Number (Add-on)
Standard – $99.99/month
- Everything in Basic except:
- 5 Agent Seats
- Advanced Dashboard & Reports
- Unlimited Call Recordings
Enterprise – By quote
- Everything in Standard +
- Custom SIP Trunking
- Global Virtual Numbers
- Custom API Integration
- Salesforce, Hubspot & CRM Integrations
- SSO & Enterprise Authentication
- Advanced Call Routing
- Omnichannel Routing
- Dedicated Key Account Support
- Custom Onboarding & Agent Training
- 24/7 Tech Support
User Satisfaction
Positive Social Media Mentions
94
Negative Social Media Mentions
14
We know that when you make a decision to get a Customer Support Software it’s crucial not only to see how experts score it in their reviews, but also to check if the real people and businesses that use these solutions are indeed content with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and klink.cloud reviews across a broad array of social media sites. The data is then featured in a simple to digest format showing how many clients had positive and negative experience with klink.cloud. With that information at your disposal you should be ready to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for klink.cloud?
klink.cloud’s open API feature integrates with businesses’ existing systems and applications. It also integrates with other solutions such as:
- Hubspot
- Salesforce
- Microsoft Dynamics
- Pipe Drive
- ZOHO CRM
- Zendesk Sell
- Pipedrive
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