Lighthouse Desktop is a robust cloud-based knowledge base software for contact centers, head offices, and branches of business operating in the banking, hospitality & travel, retail, automotive, logistics, insurance, healthcare, government, and telecom industries. It is a state-of-the-art, digital knowledge management solution that enables small and medium-sized businesses to offer accurate and consistent knowledge to both employees and customers. The application permits real-time and on-the-spot access to relevant information that helps customer support staffs to handle customer calls more efficiently.
KMS Lighthouse Desktop is an omnichannel knowledge platform that functions as the spine of organizations where customer experience and enterprise knowledge are the heartbeats. It significantly improves the performance of customer engagement centers and boosts customer service experience while decreasing the operational expenses. Some of its salient features include feedback, customizations, collaboration, comparison, omnichannel integrations, template wizard, and scenario.
Show MoreLighthouse Desktop is an innovative knowledge management software that utilizes knowledge to inspire enhanced customer experience. One of its noteworthy features is the Lighthouse self-service portal. The self-service portal provides a suite of efficient tools that make it easy to publish and manage customer support websites. The tools allow you to publish content directly to your customers thereby diverting traffic to your website.
Another feature worth mentioning is the Lighthouse knowledge bot module. This module allows you to come up with personalized knowledge-based bots without any programming or coding skill. It gives you the freedom to run a standalone bot or enrich your existing bot using the built-in integration with any chat and messaging platform. The knowledge bot can be applied to your knowledge articles as AskDon’t Search options or based on a guided step-by-step scenario which can reveal multi-faceted scripts using the prepare decision trees.
In addition, Lighthouse Desktop comes with a knowledge database that can easily be accessed by customer support staffs while they are processing customer queries. The system leverages robust language search technologies that help support staffs search queries and promptly find answers in a language of their liking. Better still, it allows the comparison of your products with those of your competitors thereby allowing customers to rigorously analyze the product or service they require.
Show MoreSince businesses have distinct business-related requirements, it is sensible that they steer clear of seeking an all-in-one, “perfect” software solution. Nevertheless, it is hard to try to chance on such a software system even among popular software products. The reasonable thing to undertake can be to tabulate the different chief aspects that entail investigation like essential features, costing, technical skill capability of the users, company size, etc. Thereafter, you should do your product research systematically. Go over some Lighthouse Desktop evaluations and explore each of the software products in your shortlist in detail. Such comprehensive research makes sure you circumvent unfit applications and select the one that offers all the function your company requires.
Position of Lighthouse Desktop in our main categories:
Lighthouse Desktop is one of the top 100 Knowledge Management Software products
If you are considering Lighthouse Desktop it may also be a good idea to examine other subcategories of Knowledge Management Software listed in our base of B2B software reviews.
There are well-liked and widely used solutions in each software group. But are they necessarily the best fit for your company’s unique needs? A market-leading software solution may have thousands of users, but does it present what you need? For this reason, do not blindly shell out for popular systems. Read at least a few Lighthouse Desktop Knowledge Management Software reviews and mull over the factors that you want in the software such as the cost, main features, available integrations etc. Then, choose a few apps that fit your wants. Check out the free trials of these platforms, read online opinions, get information from the seller, and do your homework thoroughly. This profound groundwork is sure to help you find the best software application for your company’s specific needs.
Lighthouse Desktop Pricing Plans:
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Lighthouse Desktop Pricing Plans:
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Lighthouse Desktop doesn’t publish its enterprise pricing details. Contact the vendor for a custom pricing quote.
We realize that when you decide to purchase a Knowledge Management Software it’s crucial not only to see how experts score it in their reviews, but also to find out whether the actual people and enterprises that bought it are actually content with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Lighthouse Desktop reviews across a wide array of social media sites. The data is then presented in an easy to digest form revealing how many customers had positive and negative experience with Lighthouse Desktop. With that information at your disposal you should be prepared to make an informed purchasing decision that you won’t regret.
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