Lighthouse Desktop is a robust cloud-based knowledge base software for contact centers, head offices, and branches of business operating in the banking, hospitality & travel, retail, automotive, logistics, insurance, healthcare, government, and telecom industries. It is a state-of-the-art, digital knowledge management solution that enables small and medium-sized businesses to offer accurate and consistent knowledge to both employees and customers. The application permits real-time and on-the-spot access to relevant information that helps customer support staffs to handle customer calls more efficiently.
KMS Lighthouse Desktop is an omnichannel knowledge platform that functions as the spine of organizations where customer experience and enterprise knowledge are the heartbeats. It significantly improves the performance of customer engagement centers and boosts customer service experience while decreasing the operational expenses. Some of its salient features include feedback, customizations, collaboration, comparison, omnichannel integrations, template wizard, and scenario.
Show MoreLighthouse Desktop is an innovative knowledge management software that utilizes knowledge to inspire enhanced customer experience. One of its noteworthy features is the Lighthouse self-service portal. The self-service portal provides a suite of efficient tools that make it easy to publish and manage customer support websites. The tools allow you to publish content directly to your customers thereby diverting traffic to your website.
Another feature worth mentioning is the Lighthouse knowledge bot module. This module allows you to come up with personalized knowledge-based bots without any programming or coding skill. It gives you the freedom to run a standalone bot or enrich your existing bot using the built-in integration with any chat and messaging platform. The knowledge bot can be applied to your knowledge articles as AskDon’t Search options or based on a guided step-by-step scenario which can reveal multi-faceted scripts using the prepare decision trees.
In addition, Lighthouse Desktop comes with a knowledge database that can easily be accessed by customer support staffs while they are processing customer queries. The system leverages robust language search technologies that help support staffs search queries and promptly find answers in a language of their liking. Better still, it allows the comparison of your products with those of your competitors thereby allowing customers to rigorously analyze the product or service they require.
Show MoreKnowing that businesses have specific business-related needs, it is rational they avoid purchasing an all-in-one, ideal business application. Nevertheless, it would be difficult to find such a software product even among sought-after software solutions. The practical step to undertake should be to note down the different main factors which entail inspection like crucial features, price terms, technical skill levels of staff, company size, etc. The second step is, you should double down on the product research fully. Have a look at some of these Lighthouse Desktop reviews and explore the other software solutions in your list more closely. Such well-rounded product research guarantee you weed out mismatched applications and choose the one that meets all the benefits your company requires to realize efficiency.
Position of Lighthouse Desktop in our main categories:
Lighthouse Desktop is one of the top 100 Knowledge Management Software products
If you are considering Lighthouse Desktop it may also be sensible to analyze other subcategories of Knowledge Management Software gathered in our base of SaaS software reviews.
Each organization has different needs and requires a system that can be personalized for their size, type of staff members and buyers, and the particular industry they are in. For these reasons, no software can proffer perfect tools out-of-the-box. When you look for a software system, first be sure what you want it for. Read some Lighthouse Desktop Knowledge Management Software reviews and ask yourself do you need basic functionality or do you need complex tools? Are there any industry-specific features that you are looking for? Find the answers to these queries to help your search. There are lots of factors that you need to mull over and these include your budget, specific business wants, your organization size, integration needs etc. Take your time, check out a few free trials, and finally zero in on the platform that provides all that you need to improve your organization competence and productivity.
Lighthouse Desktop Pricing Plans:
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Lighthouse Desktop Pricing Plans:
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Lighthouse Desktop doesn’t publish its enterprise pricing details. Contact the vendor for a custom pricing quote.
We know that when you choose to purchase a Knowledge Management Software it’s crucial not only to find out how professionals score it in their reviews, but also to check whether the actual users and businesses that use these solutions are actually content with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Lighthouse Desktop reviews across a wide range of social media sites. The information is then presented in a simple to digest format indicating how many users had positive and negative experience with Lighthouse Desktop. With that information at hand you will be equipped to make an informed buying choice that you won’t regret.
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