Lighthouse Desktop is a robust cloud-based knowledge base software for contact centers, head offices, and branches of business operating in the banking, hospitality & travel, retail, automotive, logistics, insurance, healthcare, government, and telecom industries. It is a state-of-the-art, digital knowledge management solution that enables small and medium-sized businesses to offer accurate and consistent knowledge to both employees and customers. The application permits real-time and on-the-spot access to relevant information that helps customer support staffs to handle customer calls more efficiently.
KMS Lighthouse Desktop is an omnichannel knowledge platform that functions as the spine of organizations where customer experience and enterprise knowledge are the heartbeats. It significantly improves the performance of customer engagement centers and boosts customer service experience while decreasing the operational expenses. Some of its salient features include feedback, customizations, collaboration, comparison, omnichannel integrations, template wizard, and scenario.
Show MoreLighthouse Desktop is an innovative knowledge management software that utilizes knowledge to inspire enhanced customer experience. One of its noteworthy features is the Lighthouse self-service portal. The self-service portal provides a suite of efficient tools that make it easy to publish and manage customer support websites. The tools allow you to publish content directly to your customers thereby diverting traffic to your website.
Another feature worth mentioning is the Lighthouse knowledge bot module. This module allows you to come up with personalized knowledge-based bots without any programming or coding skill. It gives you the freedom to run a standalone bot or enrich your existing bot using the built-in integration with any chat and messaging platform. The knowledge bot can be applied to your knowledge articles as AskDon’t Search options or based on a guided step-by-step scenario which can reveal multi-faceted scripts using the prepare decision trees.
In addition, Lighthouse Desktop comes with a knowledge database that can easily be accessed by customer support staffs while they are processing customer queries. The system leverages robust language search technologies that help support staffs search queries and promptly find answers in a language of their liking. Better still, it allows the comparison of your products with those of your competitors thereby allowing customers to rigorously analyze the product or service they require.
Show MoreBearing in mind businesses have distinctive business-related demands, it is prudent they steer clear of adopting an all-encompassing, “perfect” software solution. Still, it would be futile to come across such a software product even among popular software products. The correct step to do should be to list the different significant factors which require examination such as key features, pricing, skill capability of staff members, business size, etc. Next, you should do your product research systematically. Read some of these Lighthouse Desktop evaluations and scrutinize the other software options in your shortlist more closely. Such detailed research makes sure you circumvent mismatched apps and select the system that meets all the aspects your business requires.
Position of Lighthouse Desktop in our main categories:
Lighthouse Desktop is one of the top 100 Knowledge Management Software products
If you are considering Lighthouse Desktop it could also be a good idea to examine other subcategories of Knowledge Management Software gathered in our base of B2B software reviews.
Every company has different needs and needs a software that can be customized for their size, type of employees and customers, and the specific industry they are in. For these reasons, no software can offer perfect functionality off-the-shelf. When you look for a software app, first be sure what you want it for. Read some Lighthouse Desktop Knowledge Management Software reviews and ask yourself do you desire basic functionality or do you want advanced tools? Are there any industry-specific tools that you are looking for? Obtain the answers to these questions to help your search. There are lots of aspects that you need to reflect on and these include your finances, particular business requirements, your company size, integration requirements etc. Take your time, use a few free trials, and finally choose the system that presents all that you require to boost your firm effectiveness and productivity.
Lighthouse Desktop Pricing Plans:
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Lighthouse Desktop Pricing Plans:
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Lighthouse Desktop doesn’t publish its enterprise pricing details. Contact the vendor for a custom pricing quote.
We know that when you make a decision to purchase a Knowledge Management Software it’s crucial not only to learn how professionals evaluate it in their reviews, but also to check whether the actual people and companies that use this software are indeed content with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Lighthouse Desktop reviews across a broad range of social media sites. The data is then featured in a simple to digest format indicating how many people had positive and negative experience with Lighthouse Desktop. With that information at your disposal you will be equipped to make an informed purchasing choice that you won’t regret.
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