Medallia Review
What is Medallia?
Medallia serves as a Software-as-a-Service (SaaS) Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) solution for business-to-business (B2B), high-tech, financial services, retail, and hospitality companies in the U.S. and overseas. It is equipped with a comprehensive suite of tools that let you harness the power of customer feedback to improve your overall company operations. Using this, it is easier to attract more customers, retain the clients you already have, as well as grow your business faster.
Show MoreOverview of Medallia Benefits
For social CRM programs, Medallia’s cloud-based Customer Experience (CX) software app finds customer feedback across Web, mobile social, and contact center channels and consolidates it in one convenient dashboard. With it, you can get in-depth insights about your data in real-time as well as get action workflows to teams to boost customer loyalty, customer satisfaction, overall business performance.
The software analyzes feedback from Twitter, Facebook, and major review sites like TripAdvisor along with solicited feedback data from contact centers and surveys.
Medallia’s capabilities include social media feedback and analysis, mobile feedback and engagement, direct goals and action management, text analytics and dashboarding, and survey creation and management.
Other Medallia benefits include:
- Multi-channel feedback collection
- Recover unengaged customers
- Boost online testimonials and reviews
- Determine and address problem areas
- Get in-depth insights on operations
- Unified system for the whole company
Overview of Medallia Features
- Benchmarking
- Customer recovery
- Dashboarding
- Data collection
- Data integration
- Goal setting
- Interactive analytics
- Media sharing
- Mobile feedback
- Push reporting
- Text analytics
Medallia Position In Our Categories
Since businesses have their own business-related wants, it is wise that they avoid settling on an all-in-one, ideal software solution. Regardless, it would be difficult to try to discover such an app even among branded software products. The logical step to do is to note down the varied chief factors which necessitate examination such as major features, costing, skill capability of staff members, business size, etc. Next, you should perform the product research thoroughly. Browse through these Medallia evaluations and scrutinize the other software systems in your shortlist more closely. Such comprehensive research ascertain you stay away from poorly fit software solutions and buy the one which offers all the aspects your business requires.
Position of Medallia in our main categories:
TOP
500
Medallia is one of the top 500 CRM Software products
TOP
500
Medallia is one of the 500 Customer Support Software products
Every company has different wants and requires an application that can be customized for their size, type of workers and buyers, and the specific industry they are in. For these reasons, no software can proffer perfect tools out-of-the-box. When you look for a software app, first be sure what you want it for. Read some Medallia Customer Support Software reviews and ask yourself do you want basic features or do you want advanced functionality? Are there any industry-specific functionalities that you are looking for? Obtain the answers to these questions to assist your search. There are lots of factors that you need to mull over and these include your finances, particular business needs, your company size, integration needs etc. Take your time, try out a few free trials, and finally choose the app that presents all that you want to boost your company efficiency and productivity.
How Much Does Medallia Cost?
Medallia Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Medallia pricing details?
Medallia Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Contact the vendor directly for pricing details.
User Satisfaction
Positive Social Media Mentions
67
Negative Social Media Mentions
2
We are aware that when you make a decision to buy a Customer Support Software it’s crucial not only to find out how professionals rank it in their reviews, but also to check if the actual clients and companies that bought these solutions are indeed satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Medallia reviews across a wide range of social media sites. The data is then displayed in a simple to understand form showing how many people had positive and negative experience with Medallia. With that information available you should be prepared to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
Deployment
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Medallia?
Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.
Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.
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