MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Medallia Review

Medallia
Our score: 6.8 User satisfaction: 98%

What is Medallia?

Medallia serves as a Software-as-a-Service (SaaS) Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) solution for business-to-business (B2B), high-tech, financial services, retail, and hospitality companies in the U.S. and overseas. It is equipped with a comprehensive suite of tools that let you harness the power of customer feedback to improve your overall company operations. Using this, it is easier to attract more customers, retain the clients you already have, as well as grow your business faster.

Show More

Overview of Medallia Benefits

For social CRM programs, Medallia’s cloud-based Customer Experience (CX) software app finds customer feedback across Web, mobile social, and contact center channels and consolidates it in one convenient dashboard. With it, you can get in-depth insights about your data in real-time as well as get action workflows to teams to boost customer loyalty, customer satisfaction, overall business performance.

The software analyzes feedback from Twitter, Facebook, and major review sites like TripAdvisor along with solicited feedback data from contact centers and surveys.

Medallia’s capabilities include social media feedback and analysis, mobile feedback and engagement, direct goals and action management, text analytics and dashboarding, and survey creation and management.

Other Medallia benefits include:

  • Multi-channel feedback collection
  • Recover unengaged customers
  • Boost online testimonials and reviews
  • Determine and address problem areas
  • Get in-depth insights on operations
  • Unified system for the whole company
Show More

Overview of Medallia Features

  • Benchmarking
  • Customer recovery
  • Dashboarding
  • Data collection
  • Data integration
  • Goal setting
  • Interactive analytics
  • Media sharing
  • Mobile feedback
  • Push reporting
  • Text analytics

Medallia Position In Our Categories

Because businesses have specific business-related needs, it is logical they abstain from settling on a one-size-fits-all, “perfect” solution. Having said that, it is almost impossible to try to discover such a software system even among popular software products. The sensible step to do would be to narrow down the varied critical functions that need deliberation including important features, price terms, technical skill competence of the employees, business size, etc. Then, you must conduct your research thoroughly. Go over these Medallia evaluations and scrutinize each of the software solutions in your list more closely. Such all-encompassing research ensures you avoid unfit apps and pay for the one which meets all the features your business requires for success.

Position of Medallia in our main categories:

TOP 500

Medallia is one of the top 500 CRM Software products

TOP 500

Medallia is one of the 500 Customer Support Software products

Each company has different needs and requires a system that can be personalized for their size, kind of workers and buyers, and the particular industry they are in. For these reasons, no system can provide perfect functionality off-the-shelf. When you try to find a software app, first be sure what you want it for. Read some Medallia Customer Support Software reviews and ask yourself do you need basic features or do you require complex functionality? Are there any industry-specific tools that you are looking for? Get the answers to these queries to assist your search. There are lots of factors that you need to consider and these include your finances, specific business wants, your organization size, integration needs etc. Take your time, check out a few free trials, and finally zero in on the app that provides all that you require to improve your firm efficiency and productivity.

How Much Does Medallia Cost?

Medallia Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Show More

What are Medallia pricing details?

Medallia Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact the vendor directly for pricing details.

User Satisfaction

Positive Social Media Mentions 67
Negative Social Media Mentions 2

We are aware that when you choose to get a Customer Support Software it’s important not only to learn how professionals evaluate it in their reviews, but also to find out whether the actual users and companies that use these solutions are actually content with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Medallia reviews across a vast array of social media sites. The data is then featured in a simple to understand form indicating how many clients had positive and negative experience with Medallia. With that information available you will be ready to make an informed buying choice that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac

Deployment

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Medallia?

Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.

Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.

Note

Medallia
is waiting for
your first review.

Arrow

Write your own review of this product

ADD A REVIEW

More reviews from 0 actual users:

women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

TOP

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.

Share
Tweet
Share