Medallia Review
What is Medallia?
Medallia serves as a Software-as-a-Service (SaaS) Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) solution for business-to-business (B2B), high-tech, financial services, retail, and hospitality companies in the U.S. and overseas. It is equipped with a comprehensive suite of tools that let you harness the power of customer feedback to improve your overall company operations. Using this, it is easier to attract more customers, retain the clients you already have, as well as grow your business faster.
Show MoreOverview of Medallia Benefits
For social CRM programs, Medallia’s cloud-based Customer Experience (CX) software app finds customer feedback across Web, mobile social, and contact center channels and consolidates it in one convenient dashboard. With it, you can get in-depth insights about your data in real-time as well as get action workflows to teams to boost customer loyalty, customer satisfaction, overall business performance.
The software analyzes feedback from Twitter, Facebook, and major review sites like TripAdvisor along with solicited feedback data from contact centers and surveys.
Medallia’s capabilities include social media feedback and analysis, mobile feedback and engagement, direct goals and action management, text analytics and dashboarding, and survey creation and management.
Other Medallia benefits include:
- Multi-channel feedback collection
- Recover unengaged customers
- Boost online testimonials and reviews
- Determine and address problem areas
- Get in-depth insights on operations
- Unified system for the whole company
Overview of Medallia Features
- Benchmarking
- Customer recovery
- Dashboarding
- Data collection
- Data integration
- Goal setting
- Interactive analytics
- Media sharing
- Mobile feedback
- Push reporting
- Text analytics
Medallia Position In Our Categories
Since businesses have special business-related demands, it is prudent they steer clear of seeking a one-size-fits-all, ”best” business program. Just the same, it would be difficult to try to stumble on such a software solution even among recognizable software products. The logical step to undertake would be to spell out the different main functions that call for a consideration like crucial features, price terms, technical skill competence of staff, business size, etc. The second step is, you must follow through your product research thoroughly. Browse through these Medallia reviews and look into the other software options in your shortlist in detail. Such well-rounded research ascertains you weed out unfit software solutions and pay for the system which has all the features your business requires to be successful.
Position of Medallia in our main categories:
TOP
500
Medallia is one of the top 500 CRM Software products
TOP
500
Medallia is one of the 500 Customer Support Software products
Every company has its own characteristics, and may call for a particular type of Customer Support Software solution that will be designed for their company size, type of customers and staff and even particular niche they cater to. It's not wise to count on getting an ideal app that is going to work for every company no matter what their history is. It may be a good idea to read a few Medallia Customer Support Software reviews first and even then you should keep in mind what the service is supposed to do for your business and your workers. Do you require an easy and straightforward solution with just essential functions? Will you really make use of the complex functionalities required by experts and large enterprises? Are there any specific tools that are especially useful for the industry you work in? If you ask yourself these questions it will be much easier to get a solid software that will fit your budget.
How Much Does Medallia Cost?
Medallia Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Medallia pricing details?
Medallia Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Contact the vendor directly for pricing details.
User Satisfaction
Positive Social Media Mentions
67
Negative Social Media Mentions
2
We know that when you choose to get a Customer Support Software it’s important not only to find out how professionals evaluate it in their reviews, but also to find out whether the actual users and enterprises that bought this software are indeed happy with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Medallia reviews across a wide range of social media sites. The information is then presented in an easy to digest format showing how many people had positive and negative experience with Medallia. With that information at hand you should be prepared to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
Deployment
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Medallia?
Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.
Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.
Medallia
is waiting for
your first review.
Write your own review of this product
ADD A REVIEWMore reviews from 0 actual users:
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
Sign in with LinkedIn
Why we require LinkedIn?
- Show the community that you're an actual user.
- We will only show your name and profile image in your review.
- You can still post your review anonymously.
OR
Sign in with company emailSign in with company email
Popular Medallia Alternatives
Top Competitors To Medallia By Price
Product name:
Price:
Trending Customer Support Software Reviews
8.2
100%
Medallia Comparisons
Product name:
Page last modified
Why is FinancesOnline free?