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Interactive Intelligence CaaS REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 7.7

What is Interactive Intelligence CaaS?

Interactive Intelligence CaaS is a contact center tool that offers capabilities specifically for medium-sized businesses and large enterprises. The whole suite is loaded with a contact center that can handle interactions via multiple channels, a platform that offers unified communications, as well as automated routine and significant business processes.

With a simple, very easy to navigate interface, users will find operations management and configuration quick and hassle-free. Adding more tools and functionalities, as well as managing agents is not much of a task as it does not require high level of IT expertise.

Another Interactive Intelligence CaaS is also available and optimized for small businesses with contact centers manned by 50 agents or less – the CaaS Small Center.

Overview of Interactive Intelligence CaaS Benefits

Interactive Intelligence CaaS is a very reliable contact management platform hosted in the cloud and comes with the following benefits:

  • Built and powered by the same technology used by more than 6,000 businesses in 90 countries, the system is integrated with the geo-redundancy feature for added boost and advanced monitoring capabilities enables management to zero in on issues and resolve them immediately.
  • Data are secured and kept from other applications. The whole infrastructure is safeguarded by PCI-certified security mechanisms.
  • Scale up and down almost instantly to address the needs and demands of your business, from seasonal targets, corporate goals, changing terms, etc.

Overview of Interactive Intelligence CaaS Features

  • Intelligent voice routing
  • Email
  • Web chat
  • SMS
  • Social media routing
  • Reporting
  • Real-time reporting
  • Historical reportingS
  • Supervisor iPad Edition
  • Voice Self Service
  • Interactive voice response
  • Speech recognition
  • Virtual queue callback
  • CRM and UC Integrations
  • Workforce Optimization
  • Multichannel recording
  • Workforce management
  • Strategic planning
  • Quality management
  • Speech analytics
  • Customer surveys
  • Outbound Dialing
  • Collections
  • Business Process Automation
  • Unified Communications

Interactive Intelligence CaaS Position In Our Categories

Position of Interactive Intelligence CaaS in our main categories:

100

Interactive Intelligence CaaS is one of the top 100 Customer Support Software products

100

Interactive Intelligence CaaS is one of the top 100
Customer Support Software products


Interactive Intelligence CaaS is also listed in the following subcategories:

Category:Position:
Call Center Software#10

Every enterprise has its own characteristics, and might call for a special Call Center Software solution that will be adjusted to their business size, type of clients and employees and even individual niche they support. It's not wise to count on finding a perfect app that will work for each business regardless of their history is. It may be a good idea to read a few Interactive Intelligence CaaS reviews first and even then you should pay attention to what the software is intended to do for your business and your employees. Do you require a simple and intuitive service with just elementary features? Will you actually use the advanced tools needed by experts and large enterprises? Are there any particular tools that are especially beneficial for the industry you operate in? If you ask yourself these questions it will be much easier to find a trustworthy app that will match your budget.

How Much Does Interactive Intelligence CaaS Cost?

Interactive Intelligence CaaS Pricing Plans For Enterprises & Small Business:

Pricing available by quote only. Contact Interactive Intelligence for more pricing information.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Interactive Intelligence CaaS reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Interactive Intelligence CaaS. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

110

NEGATIVE SOCIAL MENTIONS

0

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • USA
  • UK
  • Canada
  • China
  • Germany
  • Japan
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TICKETS

What are Interactive Intelligence CaaS pricing details?

Interactive Intelligence CaaS Pricing Plans:

Pricing available by quote only. Contact Interactive Intelligence for more pricing information.

What integrations are available for Interactive Intelligence CaaS?

Interactive Intelligence supports integrations with the following business systems and applications:

  • Amazon Web Services
  • Microsoft® Lync® Server
  • Microsoft Dynamics® CRM
  • Buzzient Enterprise™
  • Oracle Social Experience
  • Astute
  • Heat (FrontRange)
  • Onyx (Consona)
  • Remedy (BMC)
  • Oracle Service Cloud
  • SAP
  • Salesforce®
  • Siebel (Oracle)
  • NICE
  • Verint
  • Aspect
  • PureCloud
  • OrgSpan Select
  • OrgSpan Connect CIC

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