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Interactive Intelligence CaaS Review

Interactive Intelligence CaaS
Our score: 7.7 User satisfaction: 100%

What is Interactive Intelligence CaaS?

Interactive Intelligence CaaS is a contact center tool that offers capabilities specifically for medium-sized businesses and large enterprises. The whole suite is loaded with a contact center that can handle interactions via multiple channels, a platform that offers unified communications, as well as automated routine and significant business processes.

With a simple, very easy to navigate interface, users will find operations management and configuration quick and hassle-free. Adding more tools and functionalities, as well as managing agents is not much of a task as it does not require high level of IT expertise.

Another Interactive Intelligence CaaS is also available and optimized for small businesses with contact centers manned by 50 agents or less – the CaaS Small Center.

Overview of Interactive Intelligence CaaS Benefits

Interactive Intelligence CaaS is a very reliable contact management platform hosted in the cloud and comes with the following benefits:

  • Leverage customer satisfaction by responding accurately in a timely manner. Each customer interaction is personalized and your support team can quickly gain insights and visibility to each communication to enable faster resolution and routing.
  • Built and powered by the same technology used by more than 6,000 businesses in 90 countries, the system is integrated with the geo-redundancy feature for added boost and advanced monitoring capabilities enables management to zero in on issues and resolve them immediately.
  • Multi-stage authentication, signature-based Network Intrusion Detection System (NIDS) and 24/7 CCTV monitoring ensure your data is protected with high-security standards. Data has a 256-encryption throughout its lifecycle while call center compliance is achieved with SOC 2 Certification, US HIPAA Compliance, and PCI-DSS Level 1 Certification.

Overview of Interactive Intelligence CaaS Features

  • Omnichannel customer support (email, SMS, chat, social media)
  • Real-time performance visibility
  • Voice Self Service
  • Unified Communications
  • Workforce management
  • Virtual queue callback
  • Business Process Automation
  • Strategic planning
  • Collections
  • Outbound Dialing
  • Multichannel recording
  • CRM and UC Integrations
  • Speech recognition
  • Customer surveys
  • Quality management
  • Workforce Optimization
  • Supervisor iPad Edition
  • Interactive voice response
  • Reporting and Analytics
  • Speech analytics

Interactive Intelligence CaaS Position In Our Categories

Bearing in mind companies have their own business-related wants, it is only rational that they steer clear of paying for a one-size-fits-all, “perfect” software system. Nevertheless, it is almost impossible to try to come across such an app even among recognizable software solutions. The best thing to undertake would be to note down the numerous vital factors which merit inspection such as major features, budget, technical skill ability of staff, organizational size, etc. Next, you must follow through your product research through and through. Read some Interactive Intelligence CaaS analyses and look into each of the software products in your list in detail. Such well-rounded research ensures you weed out ill-fitting software products and choose the system which meets all the benefits you require company requires.

Position of Interactive Intelligence CaaS in our main categories:

TOP 200

Interactive Intelligence CaaS is one of the top 200 Customer Support Software products

Interactive Intelligence CaaS is also listed in the following subcategories:

Every company is different, and might need a specific Customer Support Software solution that will be designed for their business size, type of customers and staff and even individual industry they deal with. We advise you don't count on finding an ideal services that is going to be suitable for each company no matter what their history is. It may be a good idea to read a few Interactive Intelligence CaaS Customer Support Software reviews first and even then you should remember what the service is supposed to do for your company and your employees. Do you need an easy and intuitive solution with just basic features? Will you really use the advanced functionalities required by experts and large enterprises? Are there any particular tools that are especially useful for the industry you operate in? If you ask yourself these questions it is going to be much easier to find a reliable software that will fit your budget.

How Much Does Interactive Intelligence CaaS Cost?

Interactive Intelligence CaaS Pricing Plans:

Free Trial

Pricing available by quote only. Contact Interactive Intelligence for more pricing information.

User Satisfaction

Positive Social Media Mentions 110
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Interactive Intelligence CaaS reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Interactive Intelligence CaaS. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Interactive Intelligence CaaS Comparisons

Interactive Intelligence CaaS user reviews

An excellent phone system for office use

Read full review >
Nellie
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.10.2018 Company Size: More than 100 Employees Industry: Computer Software

What are Interactive Intelligence CaaS pricing details?

Interactive Intelligence CaaS Pricing Plans:

Free Trial

Pricing available by quote only. Contact Interactive Intelligence for more pricing information.

What integrations are available for Interactive Intelligence CaaS?

Interactive Intelligence supports integrations with the following business systems and applications:

  • Amazon Web Services
  • Microsoft® Lync® Server
  • Microsoft Dynamics® CRM
  • Buzzient Enterprise™
  • Oracle Social Experience
  • Astute
  • Heat (FrontRange)
  • Onyx (Consona)
  • Remedy (BMC)
  • Oracle Service Cloud
  • SAP
  • Salesforce®
  • Siebel (Oracle)
  • NICE
  • Verint
  • Aspect
  • PureCloud
  • OrgSpan Select
  • OrgSpan Connect CIC

Interactive Intelligence CaaS average rating:

Average score
5/5 (1 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Nellie

PROS: Phone providers nowadays would typically concentrate on hardware and spending little time making sure their software is intuitive for users. Interactive Intelligence offers a user-friendly interface that allows me to organize calls and building conference lines. The quality of each call is excellent.

CONS: So far, I haven't found any downsides for this particular phone system.

Reviewed 1 year ago

Read full review >

The least favorable review

Nellie

PROS: Phone providers nowadays would typically concentrate on hardware and spending little time making sure their software is intuitive for users. Interactive Intelligence offers a user-friendly interface that allows me to organize calls and building conference lines. The quality of each call is excellent.

CONS: So far, I haven't found any downsides for this particular phone system.

Reviewed 1 year ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

An excellent phone system for office use

Read full review >
Nellie
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.10.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: Phone providers nowadays would typically concentrate on hardware and spending little time making sure their software is intuitive for users. Interactive Intelligence offers a user-friendly interface that allows me to organize calls and building conference lines. The quality of each call is excellent.

CONS: So far, I haven't found any downsides for this particular phone system.

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Reviewed By Jenny Chang
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