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Interactive Intelligence CaaS REVIEW

Customer Support Software

1 user review
USER SATISFACTION 100%
OUR SCORE 7.7

What is Interactive Intelligence CaaS?

Interactive Intelligence CaaS is a contact center tool that offers capabilities specifically for medium-sized businesses and large enterprises. The whole suite is loaded with a contact center that can handle interactions via multiple channels, a platform that offers unified communications, as well as automated routine and significant business processes.

With a simple, very easy to navigate interface, users will find operations management and configuration quick and hassle-free. Adding more tools and functionalities, as well as managing agents is not much of a task as it does not require high level of IT expertise.

Another Interactive Intelligence CaaS is also available and optimized for small businesses with contact centers manned by 50 agents or less – the CaaS Small Center.

Overview of Interactive Intelligence CaaS Benefits

Interactive Intelligence CaaS is a very reliable contact management platform hosted in the cloud and comes with the following benefits:

  • Leverage customer satisfaction by responding accurately in a timely manner. Each customer interaction is personalized and your support team can quickly gain insights and visibility to each communication to enable faster resolution and routing.
  • Built and powered by the same technology used by more than 6,000 businesses in 90 countries, the system is integrated with the geo-redundancy feature for added boost and advanced monitoring capabilities enables management to zero in on issues and resolve them immediately.
  • Multi-stage authentication, signature-based Network Intrusion Detection System (NIDS) and 24/7 CCTV monitoring ensure your data is protected with high-security standards. Data has a 256-encryption throughout its lifecycle while call center compliance is achieved with SOC 2 Certification, US HIPAA Compliance, and PCI-DSS Level 1 Certification.

Overview of Interactive Intelligence CaaS Features

  • Omnichannel customer support (email, SMS, chat, social media)
  • Real-time performance visibility
  • Voice Self Service
  • Unified Communications
  • Workforce management
  • Virtual queue callback
  • Business Process Automation
  • Strategic planning
  • Collections
  • Outbound Dialing
  • Multichannel recording
  • CRM and UC Integrations
  • Speech recognition
  • Customer surveys
  • Quality management
  • Workforce Optimization
  • Supervisor iPad Edition
  • Interactive voice response
  • Reporting and Analytics
  • Speech analytics

Interactive Intelligence CaaS Position In Our Categories

Position of Interactive Intelligence CaaS in our main categories:

200

Interactive Intelligence CaaS is one of the top 200 Customer Support Softwareproducts

200

Interactive Intelligence CaaS is one of the 200
Customer Support Software products


Interactive Intelligence CaaS is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#29
Category:Position:
Call Center Software#29

It's important to note that virtually no software in the Call Center Software category will be a perfect solution able to fulfill all the goals of all business types, sizes and industries. It may be a good idea to read a few Interactive Intelligence CaaS reviews first as some services may dominate just in a very narrow group of applications or be created with a very specific type of industry in mind. Others may work with an intention of being simple and intuitive and therefore lack advanced functionalities welcomed by more experienced users. You can also come across solutions that support a broad group of customers and offer a rich feature toolbox, however this in most cases comes at a more expensive price of such a software. Ensure you're aware of your needs so that you select a software that offers all the features you search for.

How Much Does Interactive Intelligence CaaS Cost?

Pricing available by quote only. Contact Interactive Intelligence for more pricing information.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Interactive Intelligence CaaS reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Interactive Intelligence CaaS. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

110

NEGATIVE SOCIAL MENTIONS

0

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TICKETS

Interactive Intelligence CaaS User Reviews

What are Interactive Intelligence CaaS pricing details?

Pricing available by quote only. Contact Interactive Intelligence for more pricing information.

What integrations are available for Interactive Intelligence CaaS?

Interactive Intelligence supports integrations with the following business systems and applications:

  • Amazon Web Services
  • Microsoft® Lync® Server
  • Microsoft Dynamics® CRM
  • Buzzient Enterprise™
  • Oracle Social Experience
  • Astute
  • Heat (FrontRange)
  • Onyx (Consona)
  • Remedy (BMC)
  • Oracle Service Cloud
  • SAP
  • Salesforce®
  • Siebel (Oracle)
  • NICE
  • Verint
  • Aspect
  • PureCloud
  • OrgSpan Select
  • OrgSpan Connect CIC

User reviews


1 Review

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Published 2 months ago
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Phone providers nowadays would typically concentrate on hardware and spending little time making sure their software is intuitive for users. Interactive Intelligence...



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