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Helpman Review

Helpman
Our score: 8.0 User satisfaction: N/A

What is Helpman?

Helpman is a robust knowledge base creator that enables businesses to build their own knowledge base for their app or website. Simple and straightforward, Helpman is so easy to use that many customer support teams love how they can easily create their knowledge base from the ground up as well as how quickly they can update its contents. End users have been reported to be very immensely satisfied with how fast and easy it is for them to find answers and discover new and more information.

The platform comes with a very clean and user-friendly editor that simplifies the creation of a new knowledge base or the maintenance of an existing one. Helpman supports copy-pasting of images and automatically saves all the information entered as you type them. It also offers support for multiple languages, making Helpman a very viable option for international companies and organizations that want to create their own knowledge bases.

Overview of Helpman Benefits

Helpman is a platform that is designed for knowledge base creation and management and for that purpose alone. Unlike other help and support solutions that offer knowledge base building as one of their features, Helpman focuses solely on building knowledge bases, making it the best tool for the job.

For end users, a Helpman knowledge base speeds up their search for the right information they need to help them with their issues and questions. Navigation is fast and smooth thanks to its clean user interface and the search results provide the best articles as the system tolerates typos. Each search will yield all the best results based on the keywords entered by the user. All knowledge bases created using the Helpman platform are optimized for both mobile phones and tablets.

Screenshots are easy to update and replace, even on the fly. Users can tag outdated screenshots or copy and paste screenshot URL. The tool also comes with an analytics feature that allows users to access information such as search queries, feedback, and page views. Helpman lets them track their customers and monitor their activity, from what they are reading to the exact time and duration of their stay. Helpman also enables you to tag your VIP clients.

Helpman also offers customization options to make your knowledge base your own. Your knowledge base can be configured to display your logos as well as your favicons and other brandings. HTML and CSS can be configured to suit your specifications.

Overview of Helpman Features

  • Typo-tolerant instant search
  • Clean user interface
  • Mobile and tablet ready
  • Copy-pasted images
  • Auto-saved as you type
  • Multilingual articles
  • Update any screenshot on-the-fly
  • Tag outdated screenshots
  • Copy and paste screenshot URL
  • Search queries
  • Pageviews
  • Feedbacks
  • Track customers
  • Customization
  • Manage 301 redirect rules
  • Edit meta titles/descriptions
  • Edit URL slugs
  • Serve your knowledge base from a subdirectory instead of a subdomain
  • Self-managed canonical URLs
  • Multiple Language Support

Awards & Quality Certificates

Helpman Position In Our Categories

Knowing that companies have distinct business-related needs, it is logical that they avoid seeking a one-size-fits-all, ideal software. Nonetheless, it would be almost impossible to try to find such an app even among widely used software solutions. The reasonable thing to undertake is to write down the varied key functions that necessitate research such as crucial features, price plans, skill capability of staff members, business size, etc. Then, you should follow through the research thoroughly. Read some Helpman review articles and explore the other solutions in your list in detail. Such comprehensive research ensure you stay away from unfit apps and subscribe to the one which has all the tools your company requires.

Position of Helpman in our main categories:

TOP 200

Helpman is one of the top 200 Customer Support Software products

If you are interested in Helpman it could also be sensible to investigate other subcategories of Customer Support Software gathered in our database of SaaS software reviews.

Companies have unique needs and requirements and no software platform can be ideal in such a scenario. It is useless to try to find an ideal out-of-the-box software system that meets all your business needs. The wise thing to do would be to customize the solution for your unique needs, employee skill levels, budget, and other factors. For these reasons, do not rush and invest in well-publicized leading solutions. Though these may be widely used, they may not be the ideal fit for your particular needs. Do your homework, look into each short-listed platform in detail, read a few Helpman Customer Support Software reviews, call the seller for clarifications, and finally choose the product that presents what you want.

How Much Does Helpman Cost?

Helpman Pricing Plans:

Free Trial

Silver

$25/month

Gold

$50/month

Platinum

$100/month

Helpman offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best option for your company:

Silver – $25/month

  • Unlimited Users
  • 20 Published Articles
  • Email and Online Support
  • Theme Editor
  • Screenshots Manager
  • Analytics
  • Customers tracking
  • Intercom Messenger integration
  • Google Analytics tracking
  • Custom domain
  • Password-protected knowledge base
  • URL redirects

Gold – $50/month

  • All Silver features
  • 100 published articles

Platinum – $100/month

  • All Gold features
  • 250 published articles

Unlimited- $200/month

  • All Platinum features
  • Unlimited Articles

User Satisfaction

Positive Social Media Mentions 14
Negative Social Media Mentions 2

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Helpman reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Helpman. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • China
  • Germany
  • India
  • Japan
  • Spain
  • France
  • Russia

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Helpman Comparisons

What are Helpman pricing details?

Helpman Pricing Plans:

Free Trial

Silver

$25/month

Gold

$50/month

Platinum

$100/month

Helpman offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best option for your company:

Silver – $25/month

  • Unlimited Users
  • 20 Published Articles
  • Email and Online Support
  • Theme Editor
  • Screenshots Manager
  • Analytics
  • Customers tracking
  • Intercom Messenger integration
  • Google Analytics tracking
  • Custom domain
  • Password-protected knowledge base
  • URL redirects

Gold – $50/month

  • All Silver features
  • 100 published articles

Platinum – $100/month

  • All Gold features
  • 250 published articles

Unlimited- $200/month

  • All Platinum features
  • Unlimited Articles

What integrations are available for Helpman?

Helpman integrates with the following business systems and applications:

  • Google Analytics
  • Intercom
  • Segment
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Reviewed By Jenny Chang
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