Helpman is a robust knowledge base creator that enables businesses to build their own knowledge base for their app or website. Simple and straightforward, Helpman is so easy to use that many customer support teams love how they can easily create their knowledge base from the ground up as well as how quickly they can update its contents. End users have been reported to be very immensely satisfied with how fast and easy it is for them to find answers and discover new and more information.
The platform comes with a very clean and user-friendly editor that simplifies the creation of a new knowledge base or the maintenance of an existing one. Helpman supports copy-pasting of images and automatically saves all the information entered as you type them. It also offers support for multiple languages, making Helpman a very viable option for international companies and organizations that want to create their own knowledge bases.
Show MoreHelpman is a platform that is designed for knowledge base creation and management and for that purpose alone. Unlike other help and support solutions that offer knowledge base building as one of their features, Helpman focuses solely on building knowledge bases, making it the best tool for the job.
For end users, a Helpman knowledge base speeds up their search for the right information they need to help them with their issues and questions. Navigation is fast and smooth thanks to its clean user interface and the search results provide the best articles as the system tolerates typos. Each search will yield all the best results based on the keywords entered by the user. All knowledge bases created using the Helpman platform are optimized for both mobile phones and tablets.
Screenshots are easy to update and replace, even on the fly. Users can tag outdated screenshots or copy and paste screenshot URL. The tool also comes with an analytics feature that allows users to access information such as search queries, feedback, and page views. Helpman lets them track their customers and monitor their activity, from what they are reading to the exact time and duration of their stay. Helpman also enables you to tag your VIP clients.
Helpman also offers customization options to make your knowledge base your own. Your knowledge base can be configured to display your logos as well as your favicons and other brandings. HTML and CSS can be configured to suit your specifications.
Show MoreKeeping in mind businesses have special business needs, it is only sensible that they abstain from seeking a one-size-fits-all, “perfect” business application. At any rate, it is difficult to chance on such a software system even among well-known software products. The right thing to undertake is to spell out the various vital functions that entail investigation such as crucial features, price plans, technical skill competence of staff members, company size, etc. The second step is, you should do the research through and through. Go over these Helpman evaluations and check out each of the applications in your list in detail. Such detailed product research ascertains you steer clear of ill-fitting applications and subscribe to the one that delivers all the features your business requires.
Position of Helpman in our main categories:
Helpman is one of the top 200 Customer Support Software products
If you are considering Helpman it could also be a good idea to investigate other subcategories of Customer Support Software gathered in our base of SaaS software reviews.
Each organization has different requirements and needs a system that can be customized for their size, kind of employees and clients, and the specific industry they are in. For these reasons, no system can offer perfect tools out-of-the-box. When you look for a software app, first be sure what you want it for. Read some Helpman Customer Support Software reviews and ask yourself do you need basic tools or do you require sophisticated functionality? Are there any industry-specific functionalities that you are seeking? Find the answers to these questions to aid your search. There are plenty of aspects that you need to mull over and these include your finances, particular business wants, your organization size, integration needs etc. Take your time, check out a few free trials, and finally select the app that offers all that you require to boost your firm effectiveness and productivity.
Helpman Pricing Plans:
$25/month
$50/month
$100/month
Helpman Pricing Plans:
Free Trial
Silver
$25/month
Gold
$50/month
Platinum
$100/month
Helpman offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best option for your company:
Silver – $25/month
Gold – $50/month
Platinum – $100/month
Unlimited- $200/month
We are aware that when you choose to purchase a Customer Support Software it’s important not only to see how professionals rank it in their reviews, but also to check if the real clients and companies that use these solutions are genuinely content with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Helpman reviews across a wide array of social media sites. The data is then featured in an easy to digest form showing how many customers had positive and negative experience with Helpman. With that information at your disposal you should be prepared to make an informed business decision that you won’t regret.
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Helpman integrates with the following business systems and applications:
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