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Helpman REVIEW

Customer Support Software

No user reviews
USER SATISFACTION N/A
OUR SCORE 8.0

What is Helpman?

Helpman is a robust knowledge base creator that enables businesses to build their own knowledge base for their app or website. Simple and straightforward, Helpman is so easy to use that many customer support teams love how they can easily create their knowledge base from the ground up as well as how quickly they can update its contents. End users have been reported to be very immensely satisfied with how fast and easy it is for them to find answers and discover new and more information.

The platform comes with a very clean and user-friendly editor that simplifies the creation of a new knowledge base or the maintenance of an existing one. Helpman supports copy-pasting of images and automatically saves all the information entered as you type them. It also offers support for multiple languages, making Helpman a very viable option for international companies and organizations that want to create their own knowledge bases.

Overview of Helpman Benefits

Helpman is a platform that is designed for knowledge base creation and management and for that purpose alone. Unlike other help and support solutions that offer knowledge base building as one of their features, Helpman focuses solely on building knowledge bases, making it the best tool for the job.

For end users, a Helpman knowledge base speeds up their search for the right information they need to help them with their issues and questions. Navigation is fast and smooth thanks to its clean user interface and the search results provide the best articles as the system tolerates typos. Each search will yield all the best results based on the keywords entered by the user. All knowledge bases created using the Helpman platform are optimized for both mobile phones and tablets.

Screenshots are easy to update and replace, even on the fly. Users can tag outdated screenshots or copy and paste screenshot URL. The tool also comes with an analytics feature that allows users to access information such as search queries, feedback, and page views. Helpman lets them track their customers and monitor their activity, from what they are reading to the exact time and duration of their stay. Helpman also enables you to tag your VIP clients.

Helpman also offers customization options to make your knowledge base your own. Your knowledge base can be configured to display your logos as well as your favicons and other brandings. HTML and CSS can be configured to suit your specifications.

Overview of Helpman Features

  • Typo-tolerant instant search
  • Clean user interface
  • Mobile and tablet ready
  • Copy-pasted images
  • Auto-saved as you type
  • Multilingual articles
  • Update any screenshot on-the-fly
  • Tag outdated screenshots
  • Copy and paste screenshot URL
  • Search queries
  • Pageviews
  • Feedbacks
  • Track customers
  • Customization
  • Manage 301 redirect rules
  • Edit meta titles/descriptions
  • Edit URL slugs
  • Serve your knowledge base from a subdirectory instead of a subdomain
  • Self-managed canonical URLs
  • Multiple Language Support

Awards & Quality Certificates

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Helpman Position In Our Categories

Position of Helpman in our main categories:

200

Helpman is one of the top 200 Customer Support Softwareproducts

200

Helpman is one of the 200
Customer Support Software products


If you are considering Helpman it might also be sensible to investigate other subcategories of Best Customer Support Software gathered in our base of B2B software reviews.Call Center Software, Remote Support Software, IT Service Management Software

Since each enterprise has unique business needs, it is prudent for them to refrain from searching for a one-size-fits-all ideal software solution. Needless to say, it would be useless to try to find such an app even among popular software solutions. The smart thing to do would be to list the various important factors that need consideration such as required features, budget, skill levels of employees, company size etc. Then, you should do your groundwork thoroughly. Read some Helpman reviews and investigate each of the other systems in your shortlist in detail. Such in-depth homework can ensure you weed out ill-fitting systems and choose the solution that provides all the aspects you need for business success.

How Much Does Helpman Cost?

Helpman offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best option for your company:

Silver – $25/month

  • Unlimited Users
  • 20 Published Articles
  • Email and Online Support
  • Theme Editor
  • Screenshots Manager
  • Analytics
  • Customers tracking
  • Intercom Messenger integration
  • Google Analytics tracking
  • Custom domain
  • Password-protected knowledge base
  • URL redirects

Gold – $50/month

  • All Silver features
  • 100 published articles

Platinum – $100/month

  • All Gold features
  • 250 published articles

Unlimited- $200/month

  • All Platinum features
  • Unlimited Articles

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Helpman reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Helpman. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

14

NEGATIVE SOCIAL MENTIONS

2

Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • English
  • China
  • Germany
  • India
  • Japan
  • Spain
  • France
  • Russia
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • LIVE SUPPORT

What are Helpman pricing details?

Helpman offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best option for your company:

Silver – $25/month

  • Unlimited Users
  • 20 Published Articles
  • Email and Online Support
  • Theme Editor
  • Screenshots Manager
  • Analytics
  • Customers tracking
  • Intercom Messenger integration
  • Google Analytics tracking
  • Custom domain
  • Password-protected knowledge base
  • URL redirects

Gold – $50/month

  • All Silver features
  • 100 published articles

Platinum – $100/month

  • All Gold features
  • 250 published articles

Unlimited- $200/month

  • All Platinum features
  • Unlimited Articles

What integrations are available for Helpman?

Helpman integrates with the following business systems and applications:

  • Google Analytics
  • Intercom
  • Segment

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