Helpman Review
What is Helpman?
Helpman is a robust knowledge base creator that enables businesses to build their own knowledge base for their app or website. Simple and straightforward, Helpman is so easy to use that many customer support teams love how they can easily create their knowledge base from the ground up as well as how quickly they can update its contents. End users have been reported to be very immensely satisfied with how fast and easy it is for them to find answers and discover new and more information.
The platform comes with a very clean and user-friendly editor that simplifies the creation of a new knowledge base or the maintenance of an existing one. Helpman supports copy-pasting of images and automatically saves all the information entered as you type them. It also offers support for multiple languages, making Helpman a very viable option for international companies and organizations that want to create their own knowledge bases.
Show MoreOverview of Helpman Benefits
Helpman is a platform that is designed for knowledge base creation and management and for that purpose alone. Unlike other help and support solutions that offer knowledge base building as one of their features, Helpman focuses solely on building knowledge bases, making it the best tool for the job.
For end users, a Helpman knowledge base speeds up their search for the right information they need to help them with their issues and questions. Navigation is fast and smooth thanks to its clean user interface and the search results provide the best articles as the system tolerates typos. Each search will yield all the best results based on the keywords entered by the user. All knowledge bases created using the Helpman platform are optimized for both mobile phones and tablets.
Screenshots are easy to update and replace, even on the fly. Users can tag outdated screenshots or copy and paste screenshot URL. The tool also comes with an analytics feature that allows users to access information such as search queries, feedback, and page views. Helpman lets them track their customers and monitor their activity, from what they are reading to the exact time and duration of their stay. Helpman also enables you to tag your VIP clients.
Helpman also offers customization options to make your knowledge base your own. Your knowledge base can be configured to display your logos as well as your favicons and other brandings. HTML and CSS can be configured to suit your specifications.
Show MoreOverview of Helpman Features
- Typo-tolerant instant search
- Clean user interface
- Mobile and tablet ready
- Copy-pasted images
- Auto-saved as you type
- Multilingual articles
- Update any screenshot on-the-fly
- Tag outdated screenshots
- Copy and paste screenshot URL
- Search queries
- Pageviews
- Feedbacks
- Track customers
- Customization
- Manage 301 redirect rules
- Edit meta titles/descriptions
- Edit URL slugs
- Serve your knowledge base from a subdirectory instead of a subdomain
- Self-managed canonical URLs
- Multiple Language Support
Helpman Position In Our Categories
Since companies have specific business-related wants, it is practical that they abstain from paying for a one-size-fits-all, ideal software product. Nevertheless, it is futile to try to find such application even among recognizable software products. The practical step to do is to make a list of the numerous significant factors which entail examination such as essential features, price plans, skill competence of staff members, company size, etc. Thereafter, you must double down on the research systematically. Browse over some of these Helpman review articles and scrutinize each of the software solutions in your shortlist more closely. Such well-rounded research ensure you steer clear of unsuitable software solutions and choose the system that delivers all the aspects your company requires to be successful.
Position of Helpman in our main categories:
TOP
200
Helpman is one of the top 200 Customer Support Software products
If you are considering Helpman it might also be a good idea to investigate other subcategories of Customer Support Software listed in our base of B2B software reviews.
Each enterprise has different wants and needs a software that can be personalized for their size, kind of staff members and buyers, and the specific industry they are in. For these reasons, no platform can offer perfect functionality off-the-shelf. When you search a software system, first be sure what you want it for. Read some Helpman Customer Support Software reviews and ask yourself do you desire basic features or do you need advanced tools? Are there any industry-specific features that you are looking for? Get the answers to these queries to aid your search. There are plenty of elements that you need to reflect on and these include your finances, particular business needs, your organization size, integration requirements etc. Take your time, check out a few free trials, and finally choose the app that presents all that you want to enhance your company efficiency and productivity.
How Much Does Helpman Cost?
Helpman Pricing Plans:
Free Trial
Silver
$25/month
Gold
$50/month
Platinum
$100/month
What are Helpman pricing details?
Helpman Pricing Plans:
Free Trial
Silver
$25/month
Gold
$50/month
Platinum
$100/month
Helpman offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best option for your company:
Silver – $25/month
- Unlimited Users
- 20 Published Articles
- Email and Online Support
- Theme Editor
- Screenshots Manager
- Analytics
- Customers tracking
- Intercom Messenger integration
- Google Analytics tracking
- Custom domain
- Password-protected knowledge base
- URL redirects
Gold – $50/month
- All Silver features
- 100 published articles
Platinum – $100/month
- All Gold features
- 250 published articles
Unlimited- $200/month
- All Platinum features
- Unlimited Articles
User Satisfaction
Positive Social Media Mentions
14
Negative Social Media Mentions
2
We are aware that when you make a decision to purchase a Customer Support Software it’s crucial not only to see how professionals score it in their reviews, but also to find out if the real clients and enterprises that bought these solutions are actually satisfied with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Helpman reviews across a vast range of social media sites. The information is then displayed in an easy to understand way revealing how many people had positive and negative experience with Helpman. With that information at your disposal you will be ready to make an informed purchasing choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Helpman?
Helpman integrates with the following business systems and applications:
- Google Analytics
- Intercom
- Segment
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