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Engage Review

Engage
Our score: 7.6 User satisfaction: 99%

What is Engage?

Engage is a live chat tool that helps your sales organization to accelerate pipeline, enhance the customer experience and improve visitor-to-lead conversion ratios. The platform helps visitors to your website to reach out, in real time, to your agents and employees in a personable way.

Overview of Engage Benefits

The legacy live chat you see on websites hasn’t seen significant innovation in the last decade. The idea of being in a chat queue or speaking with someone you don’t know in a tiny chat box is outdated. Engage is designed as a new form of networking on the web.  It enables organizations to put their customer-facing professionals on their website in an authentic way.

Visitors and customers see pictures, names, and job titles, they do not have to wait in a chat queue, they get to choose who they speak with, and they can come back at any future point and start a chat again with the same person. Engage believes customers deserve to get a personal relationship, and the app helps like-minded companies to do that.

Overview of Engage Features

  • Administrative controls
  • Agent profiles
  • Agent-level status buttons
  • API (Application Programming Interface)
  • Audible and visual chat notifications
  • Audio and video chat
  • Browser preview
  • Chat analytics
  • Chat log keyword search
  • Chat log retention
  • Chat memory
  • Company directory
  • Completely browser (cloud) based
  • Custom branding
  • Direct chat URL
  • Dynamic data visualization
  • Email chat session to visitor
  • FINRA-compliant record retention
  • HIPAA-compliant security
  • Hyper local visitor IP geolocation
  • Incoming chat audible and visual alerts
  • Media/file storage and sharing
  • Multiple concurrent chat sessions
  • Offline agent-specific messaging
  • Proactive chat
  • Queueless chat
  • Responsively designed
  • Single line of code integration
  • Team and department directory
  • Text chat
  • Unlimited chats
  • Visitor analysis: referring URL and pages visited
  • Website “chat now” buttons

What Problems Will Engage Solve?

Scenario 1: You have people visiting your website, then leaving, and you didn’t find out why you didn’t convert them into a lead. With Engage, you can have more at-bats with prospective customers by being there to greet them instantly.

Scenario 2: Your visitors are frustrated because all they want to do when visiting your website is to find a warm body to talk to. Unfortunately, your “contact us” page isn’t cutting it. Engage offers a directory of all your customer-facing people. You can surface that and give your visitors the human option.

Scenario 3: Customers don’t like legacy chat where they are forced to talk with a person they know nothing about. This causes a lot of trust issues. Engage helps companies to support customers with information about who they are going to chat with before the chat begins. Digitally getting to know a person helps visitors and customers to quickly establish trust when they go into a conversation, comfortable with the fact the person they have chosen has the right job title and is truly empowered to help them with their issues or questions.

Engage Position In Our Categories

Since businesses have unique business requirements, it is only rational that they steer clear of seeking a one-size-fits-all, ideal software product. Nevertheless, it would be futile to come across such a software solution even among sought-after software solutions. The rational step to undertake should be to shortlist the varied major functions that demand research including major features, packages, technical skill ability of staff, business size, etc. After which, you should follow through the research exhaustively. Read some Engage review articles and look into the other solutions in your list more closely. Such detailed product research ascertains you stay away from mismatched software solutions and subscribe to the one that meets all the benefits your business requires.

Position of Engage in our main categories:

TOP 200

Engage is one of the top 200 Customer Support Software products

Engage is also listed in the following subcategories:

Since each organization has unique business wants, it is advisable for them to refrain from searching for a one-size-fits-all perfect software solution. Needless to say, it would be pointless to try to find such a platform even among market-leading software solutions. The clever thing to do would be to list the various important elements that need consideration such as required features, finances, skill levels of workers, company size etc. Then, you should do your homework thoroughly. Read some Engage Customer Support Software reviews and check out each of the other solutions in your shortlist in detail. Such comprehensive groundwork can make sure you weed out ill-fitting applications and choose the solution that offers all the aspects you require for business success.

How Much Does Engage Cost?

Engage Pricing Plans:

Free Trial

Engage

$7/month

Engage is priced at $7/month per profile. There are no hidden fees or expensive start up costs. The vendor offers a 30-day free trial.

User Satisfaction

Positive Social Media Mentions 134
Negative Social Media Mentions 1

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Engage reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Engage. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Engage Comparisons

What are Engage pricing details?

Engage Pricing Plans:

Free Trial

Engage

$7/month

Engage is priced at $7/month per profile. There are no hidden fees or expensive start up costs. The vendor offers a 30-day free trial.

What integrations are available for Engage?

Engage is friendly to CRM systems, and it is responsively designed to work across desktop, mobile and tablet.

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Reviewed By Jenny Chang
Page last modified
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