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Customer Support Software

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What is Engage?

Engage is a live chat tool that helps your sales organization to accelerate pipeline, enhance the customer experience and improve visitor-to-lead conversion ratios. The platform helps visitors to your website to reach out, in real time, to your agents and employees in a personable way.

Overview of Engage Benefits

The legacy live chat you see on websites hasn’t seen significant innovation in the last decade. The idea of being in a chat queue or speaking with someone you don’t know in a tiny chat box is outdated. Engage is designed as a new form of networking on the web.  It enables organizations to put their customer-facing professionals on their website in an authentic way.

Visitors and customers see pictures, names, and job titles, they do not have to wait in a chat queue, they get to choose who they speak with, and they can come back at any future point and start a chat again with the same person. Engage believes customers deserve to get a personal relationship, and the app helps like-minded companies to do that.

Overview of Engage Features

  • Administrative controls
  • Agent profiles
  • Agent-level status buttons
  • API (Application Programming Interface)
  • Audible and visual chat notifications
  • Audio and video chat
  • Browser preview
  • Chat analytics
  • Chat log keyword search
  • Chat log retention
  • Chat memory
  • Company directory
  • Completely browser (cloud) based
  • Custom branding
  • Direct chat URL
  • Dynamic data visualization
  • Email chat session to visitor
  • FINRA-compliant record retention
  • HIPAA-compliant security
  • Hyper local visitor IP geolocation
  • Incoming chat audible and visual alerts
  • Media/file storage and sharing
  • Multiple concurrent chat sessions
  • Offline agent-specific messaging
  • Proactive chat
  • Queueless chat
  • Responsively designed
  • Single line of code integration
  • Team and department directory
  • Text chat
  • Unlimited chats
  • Visitor analysis: referring URL and pages visited
  • Website “chat now” buttons

What Problems Will Engage Solve?

Scenario 1: You have people visiting your website, then leaving, and you didn’t find out why you didn’t convert them into a lead. With Engage, you can have more at-bats with prospective customers by being there to greet them instantly.

Scenario 2: Your visitors are frustrated because all they want to do when visiting your website is to find a warm body to talk to. Unfortunately, your “contact us” page isn’t cutting it. Engage offers a directory of all your customer-facing people. You can surface that and give your visitors the human option.

Scenario 3: Customers don’t like legacy chat where they are forced to talk with a person they know nothing about. This causes a lot of trust issues. Engage helps companies to support customers with information about who they are going to chat with before the chat begins. Digitally getting to know a person helps visitors and customers to quickly establish trust when they go into a conversation, comfortable with the fact the person they have chosen has the right job title and is truly empowered to help them with their issues or questions.

Engage Position In Our Categories

Position of Engage in our main categories:


Engage is one of the top 200 Customer Support Software products


Engage is one of the 200
Customer Support Software products

Engage is also listed in the following subcategories:

Live Chat Software#47
Live Chat Software#47

Every business has its own characteristics, and might require a special Customer Support Software solution that will be adjusted to their company size, type of clients and employees and even individual industry they deal with. It's not wise to count on finding an ideal solution that will be suitable for each company regardless of their history is. It may be a good idea to read a few Engage reviews first and even then you should remember what the service is supposed to do for your business and your staff. Do you need a simple and intuitive app with just basic features? Will you actually make use of the complex tools needed by pros and large enterprises? Are there any specific features that are especially practical for the industry you work in? If you ask yourself these questions it will be much easier to find a solid solution that will match your budget.

How Much Does Engage Cost?

Engage Pricing Plans:

Engage is priced at $7/month per profile. There are no hidden fees or expensive start up costs. The vendor offers a 30-day free trial.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Engage reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Engage. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.





Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
  • Ireland
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • SaaS

What Support Does This Vendor Offer?


What are Engage pricing details?

Engage Pricing Plans:

Engage is priced at $7/month per profile. There are no hidden fees or expensive start up costs. The vendor offers a 30-day free trial.

What integrations are available for Engage?

Engage is friendly to CRM systems, and it is responsively designed to work across desktop, mobile and tablet.

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