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Engage Review

Engage
Our score: 7.6 User satisfaction: 99%

What is Engage?

Engage is a live chat tool that helps your sales organization to accelerate pipeline, enhance the customer experience and improve visitor-to-lead conversion ratios. The platform helps visitors to your website to reach out, in real time, to your agents and employees in a personable way.

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Overview of Engage Benefits

The legacy live chat you see on websites hasn’t seen significant innovation in the last decade. The idea of being in a chat queue or speaking with someone you don’t know in a tiny chat box is outdated. Engage is designed as a new form of networking on the web.  It enables organizations to put their customer-facing professionals on their website in an authentic way.

Visitors and customers see pictures, names, and job titles, they do not have to wait in a chat queue, they get to choose who they speak with, and they can come back at any future point and start a chat again with the same person. Engage believes customers deserve to get a personal relationship, and the app helps like-minded companies to do that.

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Overview of Engage Features

  • Administrative controls
  • Agent profiles
  • Agent-level status buttons
  • API (Application Programming Interface)
  • Audible and visual chat notifications
  • Audio and video chat
  • Browser preview
  • Chat analytics
  • Chat log keyword search
  • Chat log retention
  • Chat memory
  • Company directory
  • Completely browser (cloud) based
  • Custom branding
  • Direct chat URL
  • Dynamic data visualization
  • Email chat session to visitor
  • FINRA-compliant record retention
  • HIPAA-compliant security
  • Hyper local visitor IP geolocation
  • Incoming chat audible and visual alerts
  • Media/file storage and sharing
  • Multiple concurrent chat sessions
  • Offline agent-specific messaging
  • Proactive chat
  • Queueless chat
  • Responsively designed
  • Single line of code integration
  • Team and department directory
  • Text chat
  • Unlimited chats
  • Visitor analysis: referring URL and pages visited
  • Website “chat now” buttons

What Problems Will Engage Solve?

Scenario 1: You have people visiting your website, then leaving, and you didn’t find out why you didn’t convert them into a lead. With Engage, you can have more at-bats with prospective customers by being there to greet them instantly.

Scenario 2: Your visitors are frustrated because all they want to do when visiting your website is to find a warm body to talk to. Unfortunately, your “contact us” page isn’t cutting it. Engage offers a directory of all your customer-facing people. You can surface that and give your visitors the human option.

Scenario 3: Customers don’t like legacy chat where they are forced to talk with a person they know nothing about. This causes a lot of trust issues. Engage helps companies to support customers with information about who they are going to chat with before the chat begins. Digitally getting to know a person helps visitors and customers to quickly establish trust when they go into a conversation, comfortable with the fact the person they have chosen has the right job title and is truly empowered to help them with their issues or questions.

Engage Position In Our Categories

Because companies have distinctive business needs, it is reasonable that they avoid seeking a one-size-fits-all, ideal solution. Needless to say, it is nearly futile to try to stumble on such a software solution even among popular software systems. The best thing to undertake should be to list the different critical aspects which require deliberation including important features, plans, technical skill competence of staff members, company size, etc. Next, you must perform the research to a full extent. Read these Engage review articles and check out each of the applications in your shortlist more closely. Such comprehensive product research can make sure you stay away from poorly fit software products and select the one that meets all the aspects your business requires in growing the business.

Position of Engage in our main categories:

TOP 200

Engage is one of the top 200 Customer Support Software products

Each enterprise has its own characteristics, and can need a special Customer Support Software solution that will be fit for their company size, type of customers and employees and even particular industry they deal with. We advise you don't count on locating an ideal services that will work for each business regardless of their background is. It may be a good idea to read a few Engage Customer Support Software reviews first and even then you should pay attention to what the solution is supposed to do for your company and your employees. Do you need an easy and intuitive solution with just basic features? Will you really make use of the complex tools needed by pros and large enterprises? Are there any specific features that are especially useful for the industry you operate in? If you ask yourself these questions it will be much easier to find a trustworthy service that will match your budget.

How Much Does Engage Cost?

Engage Pricing Plans:

Free Trial

Engage

$7/month

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What are Engage pricing details?

Engage Pricing Plans:

Free Trial

Engage

$7/month

Engage is priced at $7/month per profile. There are no hidden fees or expensive start up costs. The vendor offers a 30-day free trial.

User Satisfaction

Positive Social Media Mentions 134
Negative Social Media Mentions 1

We know that when you choose to get a Customer Support Software it’s crucial not only to see how experts score it in their reviews, but also to find out if the real users and companies that use these solutions are actually happy with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Engage reviews across a broad range of social media sites. The data is then featured in an easy to digest way indicating how many people had positive and negative experience with Engage. With that information available you should be prepared to make an informed buying choice that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Engage?

Engage is friendly to CRM systems, and it is responsively designed to work across desktop, mobile and tablet.

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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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