Moobidesk Review
What is Moobidesk?
Moobidesk is a highly-advanced customer engagement platform that enables businesses and organizations to engage and provide quality support to their customers through all known support and communication channels.
Users are able to respond and interact with customers via chat, text messages, emails, social media, messaging apps, and phone. This means they can deliver seamless support to their clients through means and channels their clients prefer, which greatly adds to the overall support experience.
Moobidesk comes loaded with a rich set of features, including broadcast messaging, AI-powered chatbots, contact management, robust metrics, and API. On top of that, mobile apps can be downloaded by customers, enabling users to contact, interact, and delight their customers wherever and whenever.
Show MoreOverview of Moobidesk Benefits
Omnichannel customer support
Moobidesk provides customer support teams with a single platform where they can engage and deliver quality support to their customers through channels their customers prefer. Using disparate customer support channels can be hard and complicated but Moobidesk solves that by giving you with a unified solution where you can engage your customs via email, live chat, text messaging, and social messaging apps from a single environment. You are able to interact and give client support at any touchpoint, thus, ensuring the delivery of a seamless and consistent experience to your customers.
Widest selection of support channels
Moobidesk offers you a plethora of options when it comes to customer support channels. From a single interface, you are able to deliver top-class support via email, text messaging, web chat, voice, and social messaging apps such as WhatsApp, Facebook, Instagram, Twitter, Telegram, Line, and WeChat. Moobidesk can also integrate these communication platforms with your current voice channel.
Smart response suggestion
Customers appreciate a rapid response whenever they request for support, making them feel important and valued. With Moobidesk smart responses suggestion feature, the system’s built-in AI analyzes your customers’ messages and suggests the best response to your agents. This capability reduces the likelihood of human error while helping agents send out replies much faster, helping businesses connect and engage with customers effectively and build positive long-term customer relationships.
Customer profile with an audit trail
While your agents are engaged to their customers, Moobidesk supplies them with a customer’s profile that contains relevant information such as past history and interactions. This feature gives your agents a clear picture of their customers, helping them craft intelligent response as well as provide alternative solutions and upsell and cross-sell products.
Real-time monitoring reports
You can get a quick summary of your conversation volume trend and number of new customers through the day, giving you a clear understanding of your business performance with easily digestible reports.
Reliable, scalable and secure API
Moobidesk API helps to integrate and enable Moobidesk features into third-party software.
Show MoreOverview of Moobidesk Features
- Broadcast Messaging
- Artificial Intelligence
- Contact Management
- Powerful Metrics
- API
- Mobile Apps
- Omnichannel Support
- Smart response suggestion
- Customer Profile With Audit Trail
- Real-Time Monitoring Reports
What Problems Will Moobidesk Solve?
Your customer can be visiting your website and send an enquiry to your company’s web chat. Next, he or she notice a promotion on your Facebook page, and request for more information via Facebook messenger. On yet another day, he or she decides to call customer service next, who by then would be able to refer to the information this customer had provided earlier. This would save the customer any hassle of repeating themselves to the customer service agent, giving them more time to focus on solving the problem and providing an outstanding experience.
Moobidesk’s omnichannel solution integrates all essential communication channels into a single interface. This way, your agents can access a customer’s individual data from different channels on the same platform. Customer service agents can streamline viewing of previous information and work with it, which eliminates the hassle and frustration for your customers to repeat their inquiries all over again.
Additionally, Moobidesk takes away the challenges of having to manage customer engagement from separate devices, applications, and platforms. With Moobidesk’s omnichannel solution, you can set your support organization to provide world-class service from the start.
In a nutshell, you can offer support for multiple channels where your customers can choose the most convenient platform for them to use a given time. Regardless of the platforms they choose, all requests will go to into a common, centralized interface where your agents can easily consolidate the requests and ensure consistency in addressing them accordingly.
Awards & Quality Certificates
Moobidesk Position In Our Categories
Since businesses have specific business-related wants, it is only reasonable that they avoid choosing an all-encompassing, ideal business application. Having said that, it is futile to try to come across such a software system even among branded software solutions. The rational step to do would be to make a list of the numerous vital functions that require examination like essential features, pricing, technical skill competence of the employees, business size, etc. Thereafter, you must double down on the product research systematically. Have a look at some of these Moobidesk evaluations and scrutinize each of the software systems in your shortlist in detail. Such comprehensive research ascertain you stay away from unsuitable apps and subscribe to the system that has all the tools your company requires in growing the business.
Position of Moobidesk in our main categories:
TOP
200
Moobidesk is one of the top 200 Customer Support Software products
If you are considering Moobidesk it may also be beneficial to investigate other subcategories of Customer Support Software gathered in our base of B2B software reviews.
Every enterprise is different, and can call for a special Customer Support Software solution that will be adjusted to their company size, type of clients and employees and even individual niche they cater to. We advise you don't count on locating a perfect app that is going to work for each business regardless of their background is. It may be a good idea to read a few Moobidesk Customer Support Software reviews first and even then you should remember what the service is supposed to do for your business and your workers. Do you require a simple and intuitive service with just basic features? Will you actually make use of the complex tools needed by pros and large enterprises? Are there any particular features that are especially beneficial for the industry you work in? If you ask yourself these questions it is going to be much easier to get a solid service that will fit your budget.
How Much Does Moobidesk Cost?
Moobidesk Pricing Plans:
Free Trial
Moobidesk
from $45/agent/month
Moobidesk Enterprise
from $65/agent/month
What are Moobidesk pricing details?
Moobidesk Pricing Plans:
Free Trial
Moobidesk
from $45/agent/month
Moobidesk Enterprise
from $65/agent/month
Moobidesk offers the following basic and enterprise pricing information
Moobidesk – from $45/agent/month or $36/agent/month (billed annually)
- Recommended for up to 10 agents
- A unified easy-to-use interface for all channels
- Real-time analytics to monitor performance
- Dedicated account manager who can assist and work with you
Moobidesk Enterprise – from $65/agent/month or $52/agent/month (billed annually)
All Moobidesk features, plus:
- Recommended for more than 10 agents
- Powerful omnichannel routing
- Configurable workflow and SLAs to define metrics and optimize call center performance
- Monitor conversations and effectively train agents to achieve the best results with every chat
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We are aware that when you choose to get a Customer Support Software it’s important not only to find out how professionals rank it in their reviews, but also to find out if the real users and enterprises that purchased it are genuinely happy with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Moobidesk reviews across a wide range of social media sites. The information is then presented in an easy to understand form indicating how many clients had positive and negative experience with Moobidesk. With that information available you should be ready to make an informed buying choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- Chinese
Pricing Model
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Moobidesk?
Moobidesk integrates with the following business systems and applications:
- SugarCRM
- Telegram
- Line
- Web Chat
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