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Nectar Desk Review
What is Nectar Desk?
Nectar Desk is a comprehensive cloud-based call center platform, offered as a SaaS capable of handling incoming and outgoing calls with analytics and reporting functionalities. This powerful and robust call center platform is easy to setup and can be deployed in a matter of minutes. The whole setup process includes purchasing a number to modifying agents and more.
With Nectar Desk, you get basic and premium call center features, including interactive voice response (IVR), local and toll free numbers, call recordings and more. Advanced agent analytics helps you monitor the quality of your agents’ performance. World class 24/7 support is ready all the time to provide you top quality assistance whenever you need it.
Show MoreOverview of Nectar Desk Benefits
Nectar Desk delivers a powerful and complete cloud-hosted call center platform that enables businesses to attain absolute visibility on their calls. Espousing a very visual approach, businesses have a full view over their calls, agent activity and performance, call statistics, and analytics. Nectar Desk is an ideal call center solution for businesses with anywhere from 5 to 50 agents.
Nectar Desk comes with all the tools that you would expect from a call center software – IVR capability, call recordings, extensions, local and toll free digits. Businesses will love how Nectar Desk makes it easy for them to track, analyze, and evaluate agent actions and productivity. Features such as answering time, agent availability, ability to record, listen live together with modified reporting and alerts allow them to determine areas for improvement and devise strategies and practices that will improve agent effectiveness, efficiency, and productivity.
The most obvious benefit, nevertheless, is that Nectar Desk is based in the cloud. Traditional call center environments are expensive to setup and maintain as they involve huge expenses on hardware and software, not to mention the additional office furnishings and equipment.
With Nectar Desk located in the cloud, costs are dramatically reduced, from purchasing software to maintaining a large office space dedicated to support agents and their equipment as well as servers, routers, phones, etc. This makes Nectar Desk an ideal solution for call centers to migrate from a physical environment into the cloud.
Show MoreOverview of Nectar Desk Features
- Instant Number Purchasing
- Custom Messages and Music
- Custom Business Hours
- Queues
- Interactive voice response (IVR)
- Call Recordings
- Use Your Own IP/Soft Phone
What Problems Will Nectar Desk Solve?
Scenario #1
A call center is getting overwhelmed with large volume of incoming calls. With Nectar Desk’s uniform call distribution, calls are directed to agents who have had the fewest calls, thus improving the SLA of the company while ensuring that agents have relatively equal workloads.
Scenario #2
A call center’s average resolution time is suffering significantly and they can’t identify the cause. Nectar Desk’s agent analytics dashboard helps managers determine how much time each agent is spending on calls, other tasks or on break. By precisely identifying which agents hare performing poorly, they are able to address those agents and remedy the situation.
Scenario 3
A call center is getting a large number of multiple complaints pertaining to a specific agent, but is unable to determine what that agent is doing wrong. The call recording feature by Nectar Desk enables managers to evaluate the agent’s behavior and see what is causing the customer complaints.
Nectar Desk Position In Our Categories
Knowing that businesses have distinctive business-related needs, it is prudent they avoid deciding on a one-size-fits-all, “perfect” business program. However, it would be almost impossible to try to chance on such application even among popular software systems. The clever thing to do should be to list the various vital factors which demand deliberation like essential features, pricing, technical skill aptitude of staff members, company size, etc. Next, you should conduct the research comprehensively. Read some Nectar Desk evaluations and explore each of the software products in your shortlist in detail. Such all-encompassing product research ascertain you weed out ill-fitting software solutions and buy the one which provides all the features your company requires.
Position of Nectar Desk in our main categories:
TOP
200
Nectar Desk is one of the top 200 Customer Support Software products
Enterprises have different needs and requirements and no software application can be perfect in such a condition. It is useless to try to find a perfect off-the-shelf software app that fulfills all your business wants. The smart thing to do would be to modify the system for your specific wants, employee skill levels, finances, and other factors. For these reasons, do not hurry and subscribe to well-publicized popular solutions. Though these may be widely used, they may not be the best fit for your unique wants. Do your homework, check out each short-listed system in detail, read a few Nectar Desk Call Center Software reviews, speak to the vendor for clarifications, and finally settle for the application that provides what you require.
How Much Does Nectar Desk Cost?
Nectar Desk Pricing Plans:
Free Trial
Nectar Desk
$50/month/agent
What are Nectar Desk pricing details?
Nectar Desk Pricing Plans:
Free Trial
Nectar Desk
$50/month/agent
Nectar Desk offers an all-in-one enterprise pricing plan at $50 per user per month. Features include instant number purchasing, custom messages and music, custom business hours, call queues, interactive voice response (IVR), call recordings, your own IP/soft phone, omnichannel support, CRM integrations, live chat, and advanced analytics.
User Satisfaction
Positive Social Media Mentions
53
Negative Social Media Mentions
2
We realize that when you choose to buy a Call Center Software it’s vital not only to see how experts evaluate it in their reviews, but also to find out whether the actual clients and businesses that purchased these solutions are genuinely happy with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Nectar Desk reviews across a vast range of social media sites. The information is then presented in a simple to digest format revealing how many customers had positive and negative experience with Nectar Desk. With that information available you should be prepared to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
- Monthly payment
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Nectar Desk?
Nectar Desk integrates with the following business systems and applications:
- Zendesk
- Active Campaign CRM
- Teamwork Desk
- Pipedrive
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