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Nectar Desk Review
What is Nectar Desk?
Nectar Desk is a comprehensive cloud-based call center platform, offered as a SaaS capable of handling incoming and outgoing calls with analytics and reporting functionalities. This powerful and robust call center platform is easy to setup and can be deployed in a matter of minutes. The whole setup process includes purchasing a number to modifying agents and more.
With Nectar Desk, you get basic and premium call center features, including interactive voice response (IVR), local and toll free numbers, call recordings and more. Advanced agent analytics helps you monitor the quality of your agents’ performance. World class 24/7 support is ready all the time to provide you top quality assistance whenever you need it.
Show MoreOverview of Nectar Desk Benefits
Nectar Desk delivers a powerful and complete cloud-hosted call center platform that enables businesses to attain absolute visibility on their calls. Espousing a very visual approach, businesses have a full view over their calls, agent activity and performance, call statistics, and analytics. Nectar Desk is an ideal call center solution for businesses with anywhere from 5 to 50 agents.
Nectar Desk comes with all the tools that you would expect from a call center software – IVR capability, call recordings, extensions, local and toll free digits. Businesses will love how Nectar Desk makes it easy for them to track, analyze, and evaluate agent actions and productivity. Features such as answering time, agent availability, ability to record, listen live together with modified reporting and alerts allow them to determine areas for improvement and devise strategies and practices that will improve agent effectiveness, efficiency, and productivity.
The most obvious benefit, nevertheless, is that Nectar Desk is based in the cloud. Traditional call center environments are expensive to setup and maintain as they involve huge expenses on hardware and software, not to mention the additional office furnishings and equipment.
With Nectar Desk located in the cloud, costs are dramatically reduced, from purchasing software to maintaining a large office space dedicated to support agents and their equipment as well as servers, routers, phones, etc. This makes Nectar Desk an ideal solution for call centers to migrate from a physical environment into the cloud.
Show MoreOverview of Nectar Desk Features
- Instant Number Purchasing
- Custom Messages and Music
- Custom Business Hours
- Queues
- Interactive voice response (IVR)
- Call Recordings
- Use Your Own IP/Soft Phone
What Problems Will Nectar Desk Solve?
Scenario #1
A call center is getting overwhelmed with large volume of incoming calls. With Nectar Desk’s uniform call distribution, calls are directed to agents who have had the fewest calls, thus improving the SLA of the company while ensuring that agents have relatively equal workloads.
Scenario #2
A call center’s average resolution time is suffering significantly and they can’t identify the cause. Nectar Desk’s agent analytics dashboard helps managers determine how much time each agent is spending on calls, other tasks or on break. By precisely identifying which agents hare performing poorly, they are able to address those agents and remedy the situation.
Scenario 3
A call center is getting a large number of multiple complaints pertaining to a specific agent, but is unable to determine what that agent is doing wrong. The call recording feature by Nectar Desk enables managers to evaluate the agent’s behavior and see what is causing the customer complaints.
Nectar Desk Position In Our Categories
Since companies have their own business needs, it is rational they avoid settling on a one-size-fits-all, ”best” software product. Having said that, it is almost impossible to chance on such application even among popular software products. The better thing to undertake is to take note of the several significant functions that need inspection including crucial features, pricing, technical skill aptitude of staff, business size, etc. Thereafter, you must follow through your research fully. Have a look at some of these Nectar Desk reviews and scrutinize the other software systems in your shortlist in detail. Such detailed product investigation ascertain you avoid unfit applications and subscribe to the system that offers all the aspects your business requires to realize efficiency.
Position of Nectar Desk in our main categories:
TOP
200
Nectar Desk is one of the top 200 Customer Support Software products
Every business is different, and might call for a particular type of Call Center Software solution that will be adjusted to their company size, type of clients and staff and even particular industry they deal with. It's not wise to count on locating an ideal app that will be suitable for each business regardless of their background is. It may be a good idea to read a few Nectar Desk Call Center Software reviews first and even then you should remember what the software is supposed to do for your company and your employees. Do you require an easy and straightforward app with only essential functions? Will you actually use the advanced tools needed by pros and large enterprises? Are there any particular features that are especially beneficial for the industry you operate in? If you ask yourself these questions it is going to be much easier to get a reliable service that will match your budget.
How Much Does Nectar Desk Cost?
Nectar Desk Pricing Plans:
Free Trial
Nectar Desk
$50/month/agent
What are Nectar Desk pricing details?
Nectar Desk Pricing Plans:
Free Trial
Nectar Desk
$50/month/agent
Nectar Desk offers an all-in-one enterprise pricing plan at $50 per user per month. Features include instant number purchasing, custom messages and music, custom business hours, call queues, interactive voice response (IVR), call recordings, your own IP/soft phone, omnichannel support, CRM integrations, live chat, and advanced analytics.
User Satisfaction
Positive Social Media Mentions
53
Negative Social Media Mentions
2
We know that when you make a decision to get a Call Center Software it’s important not only to find out how experts evaluate it in their reviews, but also to find out if the actual people and companies that purchased these solutions are indeed happy with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Nectar Desk reviews across a wide array of social media sites. The data is then presented in an easy to understand form indicating how many people had positive and negative experience with Nectar Desk. With that information at your disposal you will be ready to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
- Monthly payment
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Nectar Desk?
Nectar Desk integrates with the following business systems and applications:
- Zendesk
- Active Campaign CRM
- Teamwork Desk
- Pipedrive
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