Nectar Desk is a comprehensive cloud-based call center platform, offered as a SaaS capable of handling incoming and outgoing calls with analytics and reporting functionalities. This powerful and robust call center platform is easy to setup and can be deployed in a matter of minutes. The whole setup process includes purchasing a number to modifying agents and more.
With Nectar Desk, you get basic and premium call center features, including interactive voice response (IVR), local and toll free numbers, call recordings and more. Advanced agent analytics helps you monitor the quality of your agents’ performance. World class 24/7 support is ready all the time to provide you top quality assistance whenever you need it.
Show MoreNectar Desk delivers a powerful and complete cloud-hosted call center platform that enables businesses to attain absolute visibility on their calls. Espousing a very visual approach, businesses have a full view over their calls, agent activity and performance, call statistics, and analytics. Nectar Desk is an ideal call center solution for businesses with anywhere from 5 to 50 agents.
Nectar Desk comes with all the tools that you would expect from a call center software – IVR capability, call recordings, extensions, local and toll free digits. Businesses will love how Nectar Desk makes it easy for them to track, analyze, and evaluate agent actions and productivity. Features such as answering time, agent availability, ability to record, listen live together with modified reporting and alerts allow them to determine areas for improvement and devise strategies and practices that will improve agent effectiveness, efficiency, and productivity.
The most obvious benefit, nevertheless, is that Nectar Desk is based in the cloud. Traditional call center environments are expensive to setup and maintain as they involve huge expenses on hardware and software, not to mention the additional office furnishings and equipment.
With Nectar Desk located in the cloud, costs are dramatically reduced, from purchasing software to maintaining a large office space dedicated to support agents and their equipment as well as servers, routers, phones, etc. This makes Nectar Desk an ideal solution for call centers to migrate from a physical environment into the cloud.
Show MoreScenario #1
A call center is getting overwhelmed with large volume of incoming calls. With Nectar Desk’s uniform call distribution, calls are directed to agents who have had the fewest calls, thus improving the SLA of the company while ensuring that agents have relatively equal workloads.
Scenario #2
A call center’s average resolution time is suffering significantly and they can’t identify the cause. Nectar Desk’s agent analytics dashboard helps managers determine how much time each agent is spending on calls, other tasks or on break. By precisely identifying which agents hare performing poorly, they are able to address those agents and remedy the situation.
Scenario 3
A call center is getting a large number of multiple complaints pertaining to a specific agent, but is unable to determine what that agent is doing wrong. The call recording feature by Nectar Desk enables managers to evaluate the agent’s behavior and see what is causing the customer complaints.
Because companies have particular business-related wants, it is only wise that they steer clear of picking an all-encompassing, ideal software system. However, it is almost impossible to try to come across such application even among sought-after software systems. The practicable step to undertake can be to tabulate the varied critical factors which demand scrutiny including critical features, price plans, skill ability of staff members, company size, etc. The second step is, you should perform your product research through and through. Browse through some of these Nectar Desk analyses and explore the other software systems in your list more closely. Such well-rounded product investigation guarantee you take out poorly fit software products and pay for the system which provides all the aspects your company requires.
Position of Nectar Desk in our main categories:
Nectar Desk is one of the top 200 Customer Support Software products
It's essential to keep in mind that virtually no app in the Call Center Software category will be a perfect solution able to match all the needs of different company types, sizes and industries. It may be a good idea to read a few Nectar Desk Call Center Software reviews first as some services might dominate only in a really narrow group of applications or be prepared with a really specific type of industry in mind. Others might function with an idea of being simple and intuitive and therefore lack complicated functions desired by more experienced users. You can also come across services that cater to a large group of users and offer a powerful feature toolbox, but this usually comes at a more significant price of such a service. Make sure you're aware of your requirements so that you choose a solution that provides exactly the elements you search for.
Nectar Desk Pricing Plans:
$50/month/agent
Nectar Desk Pricing Plans:
Free Trial
Nectar Desk
$50/month/agent
Nectar Desk offers an all-in-one enterprise pricing plan at $50 per user per month. Features include instant number purchasing, custom messages and music, custom business hours, call queues, interactive voice response (IVR), call recordings, your own IP/soft phone, omnichannel support, CRM integrations, live chat, and advanced analytics.
We know that when you decide to buy a Call Center Software it’s important not only to learn how experts rank it in their reviews, but also to find out whether the actual clients and enterprises that purchased these solutions are genuinely satisfied with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Nectar Desk reviews across a broad range of social media sites. The data is then displayed in an easy to understand format indicating how many customers had positive and negative experience with Nectar Desk. With that information at your disposal you will be equipped to make an informed buying choice that you won’t regret.
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