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eTollFree REVIEW

Call Center Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 7.1

What is eTollFree?

eTollFree is a communication solution and a telemarketing asset designed for offices and call centers. Client-centric and cost-effective, the software offers VoIP solutions and communication services for wholesale and retail businesses of all sizes. eTollFree provides toll-free numbers to help users save telecommunications costs, improve customer experience, and promote brand loyalty. In addition, it enables them to forward incoming calls to any area code or country using virtual local phone numbers. As a result, their customers will be able to reach out to them without worrying about paying fees for international phone calls.

eTollFree also helps users enhance their inbound and outbound call center software by providing a predictive dialer that automatically dials campaigns and route live calls to agents based on their skills. This business phone system increases agent talk time, making agents more efficient and productive. Moreover, eTollFree has VoIP phone features which include the capability to call employees or anyone within the company using their own VoIP phone extensions, receive voicemail messages, send and receive faxes online, and host conference calls. Last but not the least, the VoIP solution allows users to set up an automated attendant that answers calls right away.

Overview of eTollFree Benefits

One of the most prominent features offered by eTollFree is its toll-free service. Users are provided with the opportunity to search for their own toll-free number that their customers can call to reach out to them. Because of this, they will be able to search for a toll-free number that matches the brand of their business and their customers can easily remember.

Furthermore, as they search for a toll-free number, they will be able to select options for routing or forwarding toll-free calls from their customers. They can forward toll-free calls to home telephone lines, business lines, fax to email, voicemail, voicemail to email, auto attendant, or international numbers.

eTollFree is also offering virtual local calling. Virtual local calling, which is also known as direct inward dialing or DID, is a telecommunication service that allows users to forward incoming calls from their customers to a particular region or country using a phone number from that region or country.

As an example, if a company has a main office in Tokyo and their customers from New York are making calls to that office, their calls will be routed to any cell phone, home landline, office landline, or VoIP number in New York.  As a result, these customers need not to pay international fees as they reach out to the company.

Additionally, this service will allow offices within a location and across the world to cooperate and coordinate with each other in serving their customers. Interestingly, eTollFree has an easy-to-use interface where they can monitor call statistics and manage their virtual local numbers.

Meanwhile, Auto Attendant is one of the VoIP phone features available in eTollFree. Auto Attendant is a virtual receptionist that responds to calls in a timely and professional manner. With this feature, users no longer need to hire full-time live receptionists or agents to promptly answer incoming calls.

Furthermore, this feature enables users to set up the names and VoIP phone extensions of their departments and teammates which the software will record as parts of their Dial-by-Name directory.

Another important VoIP advantage of eTollFree is that allows users to receive voicemail messages through their mobile device, desk phone, email, or eTollFree’s web apps. They can also access and manage voicemail messages using their eTollFree online account.

When voicemail messages from customers arrive, users will be notified even if their desk phone is disconnected, they’re on another call, there is a power outage, or when their calls are routed to another number.

eTollFree also provides call center solutions. It has a predictive dialer that enables users to make outbound calls to their customers from a web interface without the need of downloading a softphone or third-party software. This dialing system can automatically dial a campaign set by users, perform various dialing calculations, and route calls to agents based on their skill-sets.

As users receive inbound calls or make outbound calls, Toll Free’s’ predictive dialer can display real-time reports. Moreover, the system has the capability to log all calls and activities by agents, as well as, record lead activities.

Overview of eTollFree Features

  • Cheap Toll-Free Numbers
  • 833 Toll Free Numbers
  • Wholesale Toll Free
  • Toll-Free Number Search
  • Virtual Local Numbers
  • Local Number Search
  • Virtual Local Calling
  • Outbound Calling
  • VoIP Termination
  • VoIP Phone Extensions
  • Voicemail
  • Fax to Email
  • Auto Attendant
  • Conference Calling
  • Call Center Solutions
  • Predictive Dialer
  • Autodialer Rebranding

eTollFree Position In Our Categories

Position of eTollFree in our main categories:

200

eTollFree is one of the top 200 Communications Software products

500

eTollFree is one of the 500 Customer Support Software products

200

eTollFree is one of the 200
Communications Software products

500

eTollFree is one of the 500
Customer Support Software products


eTollFree is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#44 VoIP Software#40
Category:Position:
Call Center Software#44
VoIP Software#40

There are well-liked and widely used applications in each software category. But are they essentially the best fit for your enterprise’s specific requirements? A trendy software product may have thousands of subscribers, but does it offer what you need? For this reason, do not blindly spend on popular systems. Read at least a few eTollFree reviews and mull over the factors that you wish to have in the software such as the fees, main functionality, available integrations etc. Then, shortlist a few solutions that fit your wants. Try out the free trials of these products, read online comments, get explanations from the maker, and do your research systematically. This exhaustive groundwork is sure to aid you select the finest software solution for your company’s special wants.

How Much Does eTollFree Cost?

eTollFree offers several SMB and enterprise pricing plans for users to choose from.  Custom plans for virtual local phone number service,  predictive dialer system custom pricing, and wholesale VoIP termination rates are also available. Here are the details:

Toll Free Number Service

  • 99¢/month
  • Plus 3.5¢/minute/completed call
  • 833 Toll-Free Numbers –  Search, Reserve, and Set Up 833 Toll-Free Numbers for Free
    • Pay The Same Monthly Rate 99¢/month
  • Forwarding Options:
    • Home Telephone Lines
    • Business Line
    • Fax to E-mail
    • Voice-Mail
    • Voice-Mail to E-mail
    • Auto Attendant
    • International Numbers
  • VoIP Extensions
  • Call Screening
  • Voicemail
  • Conference Calling

Predictive Dialer 

  • 1.5¢/min – Inbound Calling Rate
  • 1¢/min – Outbound Calling Rate
  • Call Recording
  • Unlimited Bandwidth
  • Unlimited Users
  • 24/7 Tech Support

Note that there is also a $99 additional monthly fee for hosting.

User Satisfaction

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and eTollFree reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with eTollFree. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

6

NEGATIVE SOCIAL MENTIONS

0

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are eTollFree pricing details?

eTollFree offers several SMB and enterprise pricing plans for users to choose from.  Custom plans for virtual local phone number service,  predictive dialer system custom pricing, and wholesale VoIP termination rates are also available. Here are the details:

Toll Free Number Service

  • 99¢/month
  • Plus 3.5¢/minute/completed call
  • 833 Toll-Free Numbers –  Search, Reserve, and Set Up 833 Toll-Free Numbers for Free
    • Pay The Same Monthly Rate 99¢/month
  • Forwarding Options:
    • Home Telephone Lines
    • Business Line
    • Fax to E-mail
    • Voice-Mail
    • Voice-Mail to E-mail
    • Auto Attendant
    • International Numbers
  • VoIP Extensions
  • Call Screening
  • Voicemail
  • Conference Calling

Predictive Dialer 

  • 1.5¢/min – Inbound Calling Rate
  • 1¢/min – Outbound Calling Rate
  • Call Recording
  • Unlimited Bandwidth
  • Unlimited Users
  • 24/7 Tech Support

Note that there is also a $99 additional monthly fee for hosting.

What integrations are available for eTollFree?

eTollFree supports integration with Microsoft Outlook, Microsoft Office, Salesforce, and Box. It can also be integrated with a variety of CRM systems.

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