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CONTAQUE Predictive Dialer Review

CONTAQUE Predictive Dialer
Our score: 8.0 User satisfaction: N/A%

What is CONTAQUE Predictive Dialer?

CONTAQUE Predictive Dialer is an automatic dialer solution designed to accelerate and improve the efficiency and productivity of any outbound contact center. The software leverages statistical algorithms to predict potential clients who are likely to answer and engage outbound sales agents, thus enabling agents to maximize their opportunities, close more sales, and drive revenue.

It basically eliminates the need for agents to go over their list of clients and leads and make calls based on guesses and intuition. The software also does away with having to manually dial the client’s phone number. With CONTAQUE Predictive Dialer, the software filters crucial indicators such as busy phone lines, no answers, fax machines, and voicemails, and connects outbound sales agents with live people faster than ever, resulting in more engagement, better conversion, and better sales.

Overview of CONTAQUE Predictive Dialer Benefits

Greater agent productivity

CONTAQUE Predictive Dialer helps enhance your agents’ productivity and efficiency by automatically filtering numbers and connecting them to live clients. It speeds up the whole process by eliminating the manual task of dialing numbers and intuitively determines the best time to call, time, predicts when a current call will end, and automatically dials the next number.

The software’s blending features enable the dialer to function smoothly with an automated call distribution (ACD) system. CONTAQUE Predictive Dialer can route calls to available agents on both inbound and outbound channels, thus eliminating, if not reducing, idle time The software also enables agents to switch easily between channels as needed for an increased talk time of up to 300%.

Stronger lead management

CONTAQUE Predictive Dialer integrates seamlessly with any CRM or lead management software, making it easy for you to store, organize, and access data in one place. This functionality is quite useful as agents need to constantly access important details like customer profiles and purchase history without any difficulty. All information captured during the call is automatically stored into the CRM system while your agents get real-time metrics and KPIs for improved sales practices.

Increased sales

CONTAQUE Predictive Dialer picks the number for your agents based on predictive analysis. Instead of calling at random times and praying the other end responds positively to the call, your agents can rely on the software to connect them to potential clients who will answer and likely engage them. Basically, the system picks the strongest prospects, thus improving your agents’ opportunities to convert leads and get more sales.

Overview of CONTAQUE Predictive Dialer Features

  • Run Multiple Campaigns
  • Supports AMD & SIT Frequency Detection
  • Supports Multiple Dialing Methods
  • Sophisticated features
  • Real-time Monitoring and Reports
  • DNC Upload/ Search/Delete Options

What Problems Will CONTAQUE Predictive Dialer Solve?

1) Issues of Manual Dialing

Most of the time agents facing the problems of manual dialing in a call center as well as wastage of time and money. With Contaque’s Predictive Dialing system, you no longer need to spend hours in order to call your customers as the predictive dialer will automatically dial as many calls as you want.

2) Enhance Productivity

One of the many problems faced in telemarketing efforts is the long time taken in connecting the calls and maintaining a record of unanswered calls. Manual dialing takes about 30 seconds a call and if the call is left unanswered, the call-agent needs to keep a record of all unanswered calls and try again later.

Use of a predictive dialer eliminates these problems by offering a quick-fix. Predictive dialers reduce the call connecting time and also places calls according to client availability. This tool increases the call agents’ productivity by around 400 percent.

3) Reducing Idle Call Agents

Predictive dialing solutions like Contaques can also assist in cutting down idle time. The software eliminates user error or delay, moving agents swiftly into the next phone call as soon as the current one is ended.

It can even display call information through an agent gateway as soon as phones are dialed, so employees don’t have to waste time preparing paperwork and can simply jump into a conversation immediately. This software is perfect for eliminating administrative time that lowers caller productivity.

Awards & Quality Certificates

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
An award given to products that have recently entered the market but are already becoming very popular

CONTAQUE Predictive Dialer Position In Our Categories

Since companies have specific business-related needs, it is rational they abstain from getting an all-encompassing, “perfect” business program. Nevertheless, it is nearly futile to find such application even among sought-after software products.
The correct step to do is to narrow down the various vital aspects which need analysis including essential features, plans, technical skill levels of the users, organizational size, etc. The second step is, you should do your research systematically. Read these CONTAQUE Predictive Dialer reviews and look into each of the software solutions in your list more closely. Such well-rounded research ensure you keep away from unsuitable applications and select the system that offers all the aspects your business requires.

Position of CONTAQUE Predictive Dialer in our main categories:

TOP 200

CONTAQUE Predictive Dialer is one of the top 200 Customer Support Software products

CONTAQUE Predictive Dialer is also listed in the following subcategories:

Enterprises have diverse wants and requirements and no software application can be perfect in such a condition. It is pointless to try to find an ideal out-of-the-box software app that meets all your business wants. The intelligent thing to do would be to modify the application for your unique requirements, staff member skill levels, finances, and other aspects. For these reasons, do not rush and pay for well-publicized leading systems. Though these may be widely used, they may not be the best fit for your unique wants. Do your homework, investigate each short-listed platform in detail, read a few CONTAQUE Predictive Dialer Call Center Software reviews, contact the maker for explanations, and finally choose the application that presents what you require.

How Much Does CONTAQUE Predictive Dialer Cost?

CONTAQUE Predictive Dialer Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact CONTAQUE for a free quote and more basic and enterprise pricing information on their CONTAQUE Predictive Dialer Software.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CONTAQUE Predictive Dialer reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CONTAQUE Predictive Dialer. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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CONTAQUE Predictive Dialer user reviews

Contaque helped our organisation in building a better customer relationship.Amazing Functionality!!

Read full review >
Aditi Bhatia
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 30.11.2018 Company Size: Industry:

What are CONTAQUE Predictive Dialer pricing details?

CONTAQUE Predictive Dialer Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact CONTAQUE for a free quote and more basic and enterprise pricing information on their CONTAQUE Predictive Dialer Software.

What integrations are available for CONTAQUE Predictive Dialer?

CONTAQUE Predictive Dialer is compatible for integration with leading CRMs, which helps in streamlining customer information for the agents.

CONTAQUE Predictive Dialer average rating:

Average score
4.8/5 (1 user reviews)
4/5

Overall Impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Aditi Bhatia

PROS: Quickly resolving customers needs with no pain of manual dialing. Filters out busy signals, voicemail, no-answers and disconnected numbers. Call monitoring and recording features helped our managers to monitor teams performance. Easily Intergrates with CRM.

CONS: I haven't really encountered any disadvantage about this software.It is easy to use with variety of features that meets every need for your business.

Reviewed 11 months ago

Read full review >

The least favorable review

Aditi Bhatia

PROS: Quickly resolving customers needs with no pain of manual dialing. Filters out busy signals, voicemail, no-answers and disconnected numbers. Call monitoring and recording features helped our managers to monitor teams performance. Easily Intergrates with CRM.

CONS: I haven't really encountered any disadvantage about this software.It is easy to use with variety of features that meets every need for your business.

Reviewed 11 months ago

Read full review >

More reviews from 1 actual users:

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Contaque helped our organisation in building a better customer relationship.Amazing Functionality!!

Read full review >
Aditi Bhatia
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 30.11.2018 Company Size: N/A Industry: N/A

PROS: Quickly resolving customers needs with no pain of manual dialing. Filters out busy signals, voicemail, no-answers and disconnected numbers. Call monitoring and recording features helped our managers to monitor teams performance. Easily Intergrates with CRM.

CONS: I haven't really encountered any disadvantage about this software.It is easy to use with variety of features that meets every need for your business.

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Reviewed By Louie Andre
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