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CONTAQUE Predictive Dialer Review
- What is CONTAQUE Predictive Dialer?
- CONTAQUE Predictive Dialer benefits
- Overview of CONTAQUE Predictive Dialer features
- What Problems Will CONTAQUE Predictive Dialer Solve?
- Awards & quality certificates
- CONTAQUE Predictive Dialer pricing
- User satisfaction
- Video
- Technical details
- Support details
- User reviews
What is CONTAQUE Predictive Dialer?
CONTAQUE Predictive Dialer is an automatic dialer solution designed to accelerate and improve the efficiency and productivity of any outbound contact center. The software leverages statistical algorithms to predict potential clients who are likely to answer and engage outbound sales agents, thus enabling agents to maximize their opportunities, close more sales, and drive revenue.
It basically eliminates the need for agents to go over their list of clients and leads and make calls based on guesses and intuition. The software also does away with having to manually dial the client’s phone number. With CONTAQUE Predictive Dialer, the software filters crucial indicators such as busy phone lines, no answers, fax machines, and voicemails, and connects outbound sales agents with live people faster than ever, resulting in more engagement, better conversion, and better sales.
Show MoreOverview of CONTAQUE Predictive Dialer Benefits
Greater agent productivity
CONTAQUE Predictive Dialer helps enhance your agents’ productivity and efficiency by automatically filtering numbers and connecting them to live clients. It speeds up the whole process by eliminating the manual task of dialing numbers and intuitively determines the best time to call, time, predicts when a current call will end, and automatically dials the next number.
The software’s blending features enable the dialer to function smoothly with an automated call distribution (ACD) system. CONTAQUE Predictive Dialer can route calls to available agents on both inbound and outbound channels, thus eliminating, if not reducing, idle time The software also enables agents to switch easily between channels as needed for an increased talk time of up to 300%.
Stronger lead management
CONTAQUE Predictive Dialer integrates seamlessly with any CRM or lead management software, making it easy for you to store, organize, and access data in one place. This functionality is quite useful as agents need to constantly access important details like customer profiles and purchase history without any difficulty. All information captured during the call is automatically stored into the CRM system while your agents get real-time metrics and KPIs for improved sales practices.
Increased sales
CONTAQUE Predictive Dialer picks the number for your agents based on predictive analysis. Instead of calling at random times and praying the other end responds positively to the call, your agents can rely on the software to connect them to potential clients who will answer and likely engage them. Basically, the system picks the strongest prospects, thus improving your agents’ opportunities to convert leads and get more sales.
Show MoreOverview of CONTAQUE Predictive Dialer Features
- Run Multiple Campaigns
- Supports AMD & SIT Frequency Detection
- Supports Multiple Dialing Methods
- Sophisticated features
- Real-time Monitoring and Reports
- DNC Upload/ Search/Delete Options
What Problems Will CONTAQUE Predictive Dialer Solve?
1) Issues of Manual Dialing
Most of the time agents facing the problems of manual dialing in a call center as well as wastage of time and money. With Contaque’s Predictive Dialing system, you no longer need to spend hours in order to call your customers as the predictive dialer will automatically dial as many calls as you want.
2) Enhance Productivity
One of the many problems faced in telemarketing efforts is the long time taken in connecting the calls and maintaining a record of unanswered calls. Manual dialing takes about 30 seconds a call and if the call is left unanswered, the call-agent needs to keep a record of all unanswered calls and try again later.
Use of a predictive dialer eliminates these problems by offering a quick-fix. Predictive dialers reduce the call connecting time and also places calls according to client availability. This tool increases the call agents’ productivity by around 400 percent.
3) Reducing Idle Call Agents
Predictive dialing solutions like Contaques can also assist in cutting down idle time. The software eliminates user error or delay, moving agents swiftly into the next phone call as soon as the current one is ended.
It can even display call information through an agent gateway as soon as phones are dialed, so employees don’t have to waste time preparing paperwork and can simply jump into a conversation immediately. This software is perfect for eliminating administrative time that lowers caller productivity.
Awards & Quality Certificates
CONTAQUE Predictive Dialer Position In Our Categories
Because companies have specific business wants, it is wise they abstain from selecting an all-in-one, ”best” software. However, it is nearly futile to try to chance on such a software system even among well-known software solutions. The correct step to undertake is to take note of the several critical aspects which call for a careful thought like critical features, price terms, skill capability of staff members, organizational size, etc. The second step is, you must follow through your product research through and through. Read some CONTAQUE Predictive Dialer review articles and scrutinize the other software options in your list in detail. Such all-encompassing research guarantee you keep away from unsuitable software products and pay for the one which includes all the benefits your company requires.
Position of CONTAQUE Predictive Dialer in our main categories:
TOP
200
CONTAQUE Predictive Dialer is one of the top 200 Customer Support Software products
It is essential to realize that virtually no software in the Call Center Software category is an ideal solution that can fulfill all the requirements of all business types, sizes and industries. It may be a good idea to read a few CONTAQUE Predictive Dialer Call Center Software reviews first as some software might perform well exclusively in a very small set of applications or be created with a very specific industry in mind. Others might work with an idea of being easy and intuitive and as a result lack advanced elements desired by more experienced users. You can also find software that support a broad group of users and give you a powerful feature set, but that usually comes at a more expensive cost of such a software. Ensure you're aware of your requirements so that you purchase a service that offers specifically the functionalities you look for.
How Much Does CONTAQUE Predictive Dialer Cost?
CONTAQUE Predictive Dialer Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are CONTAQUE Predictive Dialer pricing details?
CONTAQUE Predictive Dialer Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Contact CONTAQUE for a free quote and more basic and enterprise pricing information on their CONTAQUE Predictive Dialer Software.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you make a decision to buy a Call Center Software it’s vital not only to find out how professionals rank it in their reviews, but also to discover if the real users and enterprises that use it are genuinely satisfied with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CONTAQUE Predictive Dialer reviews across a vast array of social media sites. The data is then displayed in an easy to digest form showing how many clients had positive and negative experience with CONTAQUE Predictive Dialer. With that information at hand you will be ready to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for CONTAQUE Predictive Dialer?
CONTAQUE Predictive Dialer is compatible for integration with leading CRMs, which helps in streamlining customer information for the agents.
CONTAQUE Predictive Dialer User Reviews
CONTAQUE Predictive Dialer average rating:
4/5
Overall impression
5/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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Contaque helped our organisation in building a better customer relationship.Amazing Functionality!!
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 10.05.2021
Company Size: N/A
Industry: N/A
PROS: Quickly resolving customers needs with no pain of manual dialing. Filters out busy signals, voicemail, no-answers and disconnected numbers. Call monitoring and recording features helped our managers to monitor teams performance. Easily Intergrates with CRM.
CONS: I haven't really encountered any disadvantage about this software.It is easy to use with variety of features that meets every need for your business.
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CONTAQUE Predictive Dialer user reviews
Contaque helped our organisation in building a better customer relationship.Amazing Functionality!!
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 10.05.2021
Company Size: N/A
Industry: N/A
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