CallVU Review
What is CallVU?
CallVU is a mobile digital engagement solution that blends digital and interactive media with a voice channel. It is designed to help businesses improve their efficiency and better meet their customers’ needs while lowering their expenses and generating more revenue.
This platform consists of Visual IVR, Service Bots, and Agent-Caller Collaboration capabilities which promote self-service. With these tools, customers or callers will be able to easily and quickly resolve issues on their own. It lowers call volume and allows your organization to deliver better customer experience.
The Visual IVR does not only provide callers with self-service options to solve their concerns but also lets you display promotions and ads. It also features biometric authentication to protect customers. Users can also embed digital forms to simplify their daily processes such as customer onboarding. What’s more, there is a post-call engine that automatically logs the call session.
Collaboration tools are also available. Your agents and customers can co-browse, share screens, and video chat with each other. There’s also a service bot that facilitates automated, proactive customer’s engagement journey.
CallVU runs on mobile devices and the web and is an ideal solution for industries that relies on a call center as their first point of contact with the customers.
Show MoreOverview of CallVU Benefits
Visual IVR
This tool enables businesses to provide their customers with a self-service option to solve their service issues. This eliminates the long waiting times, enhance customer experience, and reduce call volumes. What’s more, customers do not need to install anything to be able to use this feature. If the customer makes a call, you can simply send them a link to begin their digital engagement session.
Simplified Customer Data Collection
The solution replaces PDFs and paper forms with Digital Forms. It comes with a form builder that enables users to easily create or update forms. Costumers can fill and sign forms even without the help of an agent, making the data collection less complex. What’s more, the data is automatically synced in the CRM so your information remains up-to-date.
Real-time Agent-Customer Interactions
CallVU’s collaboration module enables agents to collaborate and assist callers seamlessly in real-time. They can perform co-browsing, share screen, collect digital signature, and even engage in bi-directional video chats. These capabilities can simplify the task at hand, improve service, and fast track resolution of customer needs or requests.
Seamless Security
Securing your business and customer’s data is crucial but it can be a lengthy and complex process. CallVU platform solves this problem by featuring a biometric authentication technology. It eliminates the need for passwords or the need to talk to an operator for verification. Instead, it uses voice, fingerprint, and face recognition to verify the caller.
Show MoreOverview of CallVU Features
- Collaboration Module
- Visual IVR
- Biometric Authentication
- Mobile Marketing
- Form Builder
- CRM Synchronized Auto-fill
- Post Call Engine
Awards & Quality Certificates
CallVU Position In Our Categories
Keeping in mind businesses have particular business demands, it is rational they steer clear of getting an all-encompassing, ”best” solution. Needless to say, it would be difficult to find such application even among branded software systems. The practicable thing to do would be to take note of the numerous chief functions that demand scrutiny like critical features, costing, skill capability of the users, company size, etc. After which, you should conduct the research systematically. Read some CallVU analyses and look into the other software products in your list in detail. Such well-rounded product investigation ensures you weed out unsuitable software products and choose the system which has all the features your company requires for success.
Position of CallVU in our main categories:
Companies have diverse wants and requirements and no software platform can be perfect in such a scenario. It is futile to try to find a perfect off-the-shelf software system that fulfills all your business wants. The wise thing to do would be to customize the solution for your unique needs, staff member skill levels, budget, and other aspects. For these reasons, do not hasten and subscribe to well-publicized leading systems. Though these may be widely used, they may not be the perfect fit for your specific wants. Do your research, look into each short-listed application in detail, read a few CallVU Call Center Software reviews, contact the maker for clarifications, and finally settle for the app that offers what you want.
How Much Does CallVU Cost?
CallVU Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are CallVU pricing details?
CallVU Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
CallVU platform’s enterprise pricing details are available only upon request. Contact the vendor for more details.
User Satisfaction
Positive Social Media Mentions
24
Negative Social Media Mentions
0
We are aware that when you choose to buy a Call Center Software it’s crucial not only to see how experts rank it in their reviews, but also to find out if the actual clients and enterprises that use it are indeed satisfied with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CallVU reviews across a wide range of social media sites. The information is then featured in an easy to understand form revealing how many clients had positive and negative experience with CallVU. With that information at hand you will be equipped to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Android
- iPhone/iPad
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for CallVU?
CallVU can integrate with the following IVR systems and CRM platforms:
- Avaya
- Genesys
- CISCO
- Salesforce
- Amdocs CRM
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