CallVU Review
What is CallVU?
CallVU is a mobile digital engagement solution that blends digital and interactive media with a voice channel. It is designed to help businesses improve their efficiency and better meet their customers’ needs while lowering their expenses and generating more revenue.
This platform consists of Visual IVR, Service Bots, and Agent-Caller Collaboration capabilities which promote self-service. With these tools, customers or callers will be able to easily and quickly resolve issues on their own. It lowers call volume and allows your organization to deliver better customer experience.
The Visual IVR does not only provide callers with self-service options to solve their concerns but also lets you display promotions and ads. It also features biometric authentication to protect customers. Users can also embed digital forms to simplify their daily processes such as customer onboarding. What’s more, there is a post-call engine that automatically logs the call session.
Collaboration tools are also available. Your agents and customers can co-browse, share screens, and video chat with each other. There’s also a service bot that facilitates automated, proactive customer’s engagement journey.
CallVU runs on mobile devices and the web and is an ideal solution for industries that relies on a call center as their first point of contact with the customers.
Show MoreOverview of CallVU Benefits
Visual IVR
This tool enables businesses to provide their customers with a self-service option to solve their service issues. This eliminates the long waiting times, enhance customer experience, and reduce call volumes. What’s more, customers do not need to install anything to be able to use this feature. If the customer makes a call, you can simply send them a link to begin their digital engagement session.
Simplified Customer Data Collection
The solution replaces PDFs and paper forms with Digital Forms. It comes with a form builder that enables users to easily create or update forms. Costumers can fill and sign forms even without the help of an agent, making the data collection less complex. What’s more, the data is automatically synced in the CRM so your information remains up-to-date.
Real-time Agent-Customer Interactions
CallVU’s collaboration module enables agents to collaborate and assist callers seamlessly in real-time. They can perform co-browsing, share screen, collect digital signature, and even engage in bi-directional video chats. These capabilities can simplify the task at hand, improve service, and fast track resolution of customer needs or requests.
Seamless Security
Securing your business and customer’s data is crucial but it can be a lengthy and complex process. CallVU platform solves this problem by featuring a biometric authentication technology. It eliminates the need for passwords or the need to talk to an operator for verification. Instead, it uses voice, fingerprint, and face recognition to verify the caller.
Show MoreOverview of CallVU Features
- Collaboration Module
- Visual IVR
- Biometric Authentication
- Mobile Marketing
- Form Builder
- CRM Synchronized Auto-fill
- Post Call Engine
Awards & Quality Certificates
CallVU Position In Our Categories
Knowing that companies have unique business demands, it is only logical they abstain from subscribing to a one-size-fits-all, ideal business program. Nevertheless, it is troublesome to chance on such application even among popular software systems. The practical thing to undertake would be to write down the various major functions which call for a scrutiny such as crucial features, costing, technical skill levels of staff, company size, etc. Thereafter, you should perform the research systematically. Read these CallVU analyses and check out each of the software systems in your shortlist in detail. Such well-rounded research ensure you weed out unsuitable apps and pay for the system which offers all the function your company requires to achieve growth.
Position of CallVU in our main categories:
Each company has different requirements and requires a system that can be customized for their size, type of workers and clients, and the specific industry they are in. For these reasons, no software can provide perfect tools out-of-the-box. When you search a software product, first be sure what you want it for. Read some CallVU Call Center Software reviews and ask yourself do you need basic tools or do you want complex functionality? Are there any industry-specific functionalities that you are seeking? Get the answers to these questions to help your search. There are multiple elements that you need to consider and these include your finances, specific business wants, your company size, integration requirements etc. Take your time, try out a few free trials, and finally choose the system that presents all that you want to improve your company effectiveness and productivity.
How Much Does CallVU Cost?
CallVU Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are CallVU pricing details?
CallVU Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
CallVU platform’s enterprise pricing details are available only upon request. Contact the vendor for more details.
User Satisfaction
Positive Social Media Mentions
24
Negative Social Media Mentions
0
We realize that when you decide to buy a Call Center Software it’s crucial not only to find out how experts evaluate it in their reviews, but also to check whether the actual clients and businesses that bought it are genuinely satisfied with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and CallVU reviews across a vast range of social media sites. The information is then displayed in a simple to understand form showing how many customers had positive and negative experience with CallVU. With that information at your disposal you will be prepared to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Android
- iPhone/iPad
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for CallVU?
CallVU can integrate with the following IVR systems and CRM platforms:
- Avaya
- Genesys
- CISCO
- Salesforce
- Amdocs CRM
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