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Nilex Enterprise Review
What is Nilex Enterprise?
Nilex Enterprise is an intuitive and scalable IT support and management platform. It offers efficiency through ticketing, social media monitoring, and customer service tools, among others. The solution also offers integrations with computer telephone systems, which enable you to get in touch with customers in need faster.
Nilex Enterprise supports shared services. This means that you can cluster people around a specific business function, such as finance, marketing, or IT. This way, you can better configure the application to meet your needs.
Moreover, Nilex Enterprise empowers your end-users with its self-service portal. Not only does this improve the productivity and skills of your employees or customers, but this also reduces the workload of your support team.
Show MoreOverview of Nilex Enterprise Benefits
Codeless Customization
Nilex Enterprise is a customizable platform that you can tailor to fit your every need. Despite that, there is no coding to be done since you can complete the configuration process right from the menus. As such, you can get the solution to work immediately.
Multi-Channel Ticketing
Your support team can better handle assistance requests from different channels with Nilex Enterprise. The solution centralizes tickets and delivers each one to the appropriate team or agent. This way, customers receive the exact help they need for a problem or incident promptly.
Social Media Connection
At times, customers air their concerns regarding a service or product on social media. That is why it is imperative to monitor different social channels to address issues immediately. Nilex Enterprise helps you in this regard by providing you with direct connections to Facebook and Twitter. This way, your support team does not have to leave the platform’s interface to respond to complaints and queries. Aside from resolving problems, you can also maximize this functionality to interact with your customers and listen to their sentiments for you to establish better relations.
Financial Control
Expense tracking is a feature that you will soon find on Nilex Enterprise. With this, you can better track your expenditures on your customer service efforts. You can also look forward to an invoicing function which can assist you in presenting the amount that your clients need to pay.
Shared Services
With Nilex Enterprise, you can create a solution that is geared towards a certain business function, like finance, customer service, or IT. This allows you to ensure that every requirement for that function is accessible to better address organizational needs.
Self-Service Portal
Through Nilex Enterprise, you can empower end-users to find solutions to their problems. The platform offers a self-service portal where customers or employees can perform tasks on their own as well as educate themselves regarding the product or service. This allows your customer support team to focus on critical issues whose resolutions are not available in the knowledge base.
Show MoreOverview of Nilex Enterprise Features
- Ticket Management
- Case Scheduling
- Social Media Management
- Service Catalog Management
- Asset Management
- Contract Management
- Knowledge Base Management
- Work Log Management
- Calendar & Resource Management
- Invoicing & Billing
- Translation Management
- Self-Service Portal
- Service Level Agreement
- Reports
- Integrations
What Problems Will Nilex Enterprise Solve?
Multi-Channel Support
Nilex Enterprise can integrate with Facebook and Twitter. Because of this, it can help you resolve issues and problems that people air out on social media channels.
Assets & Contracts Tracking
Nilex Enterprise has a CMDB and contract management tool that you can use to keep track of assets and contracts with ease.
Ticket Consolidation
With Nilex Enterprise, you can collect tickets for internal and external support in a single solution to streamline their prioritization and resolution.
Awards & Quality Certificates
Nilex Enterprise Position In Our Categories
Knowing that companies have particular business needs, it is only practical they avoid purchasing an all-encompassing, “perfect” solution. At any rate, it is difficult to try to come across such an app even among well-known software systems. The practical thing to undertake would be to shortlist the several significant factors which require deliberation including important features, price terms, technical skill competence of staff members, organizational size, etc. Next, you should do the research exhaustively. Read these Nilex Enterprise evaluations and scrutinize the other software programs in your list more closely. Such detailed research ascertains you avoid mismatched apps and choose the system which meets all the features your company requires.
Position of Nilex Enterprise in our main categories:
It's essential to keep in mind that virtually no app in the IT Service Software category will be an ideal solution that can meet all the needs of different business types, sizes and industries. It may be a good idea to read a few Nilex Enterprise IT Service Software reviews first as certain software can excel just in a really small group of applications or be prepared with a very specific industry in mind. Others can operate with a goal of being simple and intuitive and as a result lack complicated elements desired by more experienced users. There are also software that cater to a broad group of users and provide a rich feature base, however that in most cases comes at a more expensive cost of such a service. Be certain that you're aware of your needs so that you purchase a software that provides specifically the features you search for.
How Much Does Nilex Enterprise Cost?
Nilex Enterprise Pricing Plans:
Free Trial
Nilex Enterprise
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What are Nilex Enterprise pricing details?
Nilex Enterprise Pricing Plans:
Free Trial
Nilex Enterprise
Contact vendor
Nilex Enterprise has a straightforward enterprise pricing option that meets your varying operational needs. The pricing is also based on the number of users you need to support with a minimum requirement of five licenses.
Nilex Enterprise – request pricing information
- Service Catalog Management
- Order Management
- Invoice Management
- Work Log
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you choose to get a IT Service Software it’s important not only to learn how experts evaluate it in their reviews, but also to find out if the actual clients and businesses that bought it are genuinely satisfied with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Nilex Enterprise reviews across a broad array of social media sites. The information is then displayed in a simple to understand way showing how many users had positive and negative experience with Nilex Enterprise. With that information at hand you will be equipped to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Android
- iPhone/iPad
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- German
- Polish
- Swedish
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Nilex Enterprise?
Nilex can integrate with telephone switchboards and the following applications:
- Google Apps
- Microsoft Exchange
- Microsoft Active Directory
- Office 365
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